Boss went shopping again Great advice, she said

new stand, a breath of fresh air, great service super friendly - let's see what my wife buys again

well done with friendly service Thank you very much

Freundin war bisschen einkaufen und ich mit den Jungs an der Budweiser Bar

I actually really liked the blonde, younger one with the glasses so far. During our last visit, all I could remember about her was her unfriendliness, listlessness and her aloof manner. The lady, who is probably only there in the morning because of her role as a mother, knows what service is and is a very pleasant person. We definitely won't be coming there anymore, but are now looking for another store.

Great service

This is a Thomas Sabo outlet shop in an upmarket mall. I found the two sales staff helpful and attentive. Request to look through the look books, especially for the Rebel range, as not all available pieces are displayed in the cases, however the sales staff will fetch the pieces you are interested in from little drawers hidden below the counters. South African?....Note that even with the appalling Rand to Euro rate, it works out much cheaper to buy here than home. So come with a plan, do your research and know which pieces you want to get. You can also get the tax on your purchase back as cash or onto your card, from Blue Global at your country exit airport.

Incompetent but dressed up!! A black-haired saleswoman approaches you in the West department store. Barely speaking German, not knowing whether the desired bracelets are in stock. You can then browse through the catalog yourself and show the relevant goods. Which, how could it be otherwise, is not in stock. Simply ordering online is less stressful and you don't have to worry about the staff. Maybe I was unlucky and got the wrong lady!

(Translated by Google) Unfriendly service (blonde, glasses). You don't want to go there a second time! (Original) Unfreundliche Bedienung (blond, Brille). Da will man kein zweites mal hin!

bisschen shoppen mit super freundlichen Service Dankeschön den Damen

(Translated by Google) Bad service has a name. Thomas Sabo at KaDeWe. How can it be that I almost have to apologize for buying something. When asked about the available sizes, the only answer is that most should be available. Huh? Most are there? So if I need a size that doesn't exist there, I can start looking again. Would have been nice if I had been told which sizes are really available. Embarrassing!!! In addition, the shop can never be reached by phone. You always land on the AB. Maybe you should think about sales training. Can be booked with me gladly. So I know what I'm talking about when I say that good service really doesn't look like it. (Original) Schlechter Service hat einen Namen. Thomas Sabo im KaDeWe. Wie kann es sein, dass ich mich schon fast dafür entschuldigen muss, wenn ich etwas kaufen möchte. Auf die Frage nach den vorhandenen Größen bekommt man dann nur die Antwort, dass die meisten erhältlich sein sollten. Hä? Die meisten sind da? Wenn ich also dann doch eine Größe brauche, die es da nicht gibt, kann ich mich wieder auf die Suche machen. Wäre doch schön gewesen, wenn man mir gesagt hätte, welche Größen nun wirklich vorhanden sind. Peinlich!!! Hinzu kommt auch noch, dass der Shop zu keiner Zeit telefonisch erreichbar ist. Ständig landet man auf dem AB. Vielleicht sollte man mal über eine Verkaufsschulung nachdenken. Kann gerne bei mir gebucht werden. Ich weiss also, wovon ich rede, wenn ich sage, dass guter Service so nun wirklich nicht aussieht.

(Translated by Google) Exactly what we get it stated on the internet so everything was perfect (Original) Genau das bekommen wir es im Internet angegeben wurde also alles perfekt

At KaDeWe, the employees at Thomas Sabo are very professional and my concern was clarified immediately. :)

Fantastic service from Diana! This is how stationary retail is fun! It doesn't get any better.

Exclusive advice, super nice staff, the Thomas sabo team at KaDeWe definitely come back

We received great advice and service from Thomas Sabo at Kadewe from Ms. Deisler. Super nice selection and very good service! Definitely coming back

Very satisfied and great service from Anna!!

ABSOLUTELY DISGUSTED with the service. I bought a pair of sunglasses which were amazing, but the glass came out of the frame (which happens - no problem) so I sent them for repairs to their Berlin shop since it was still within the two-year warranty. It has been ONE YEAR since I sent them for repairs, and I am still waiting. I emailed them countless times. I called them countless times. Then finally sent me the glasses this week - but guess what? DHL tracker tells me it was sent back to the sender. Why? Probably because they did not write the address correctly - which I emailed them in advance. Never in my life I have met a more incompetent bunch of service people. The product is good, but the service is FURCHTBAR! It was the same when I bought the sunglasses. Bad service - unfriendly sales woman. I have never-ever given a bad review on Google to anyone - but after ONE YEAR I just can't take it any more. I will NEVER buy from them again. Plenty of other good brands out there with excellent service. And yet the questions remains. Where are my sunglasses? Update: It has been a few days and did anything change? ABSOLUTELY NOT. The lies of manipulations of this deceitful brand continues. As all the readers can see below, the "THOMAS SABO team" wrote a very "polite" message to show to the world that they "care". I of course wrote to them right-away about this problem. Did I ever hear back from them? NO. Do they answer my phone call at the store when I call to ask where my sunglasses are? NO. Do they reply to my emails to the store? NO. I would honestly NOT recommend anyone to make purchases here. All I am asking them is to return MY sunglasses, which I PAID for. Do they return them to me? NO. At this point, I have given up on any hope. If I do not hear from them in the next few days, I will be contacting Berlin police department to file an official complaint against this unjust and careless company.

(Translated by Google) Unfortunately, it is a shame that the saleswoman neither lives nor loves the job. Spending money like this is no fun. I am used to being served with pleasure in all other branches in DE. Here the lady is rather reserved and makes you feel like she would rather work at Tiffany and the value of Sabo is not worth the money. What a shame (Original) Leider ist es sehr schade, das die Verkäuferin den Job wederlebt noch liebt. So macht Geld ausgeben keinen Spaß. Ich bin es gewohnt in allen anderen Filialen in DE mit freude bedient zu werden. Hier ist die Dame eher reserviert und gibt einem das Gefühl sie will lieber bei Tiffany arbeiten und der Wert von Sabo ist nicht das Geld wert. Sehr schade

(Translated by Google) Very disappointing! 👎 It was the first time I got something from Thomas Sabo and I am very disappointed with the customer service. I bought a present for someone, but unfortunately it wasn't the right one after all and it turned out to be something different. When I had to return the things after two days, I was told that I would not get my money back. I should choose something else. But since I don't need anything myself, I really have a problem now. I now have to choose something else for just under 100 EUR in order to get the value back. I'm really more than dissatisfied with that. I hardly ever wear jewelry and after all, it's not about little money! In the first shop I couldn't even be offered a voucher card. It said, I can only choose something else within 14 days or I can't give it back at all. In the second shop, I got at least a gift card, but unfortunately it didn't do me any good either. By the way, the only reason I was told in both shops was, “That's the way it is at Thomas Sabo” and “It's on the receipt”. Yes, great when I have the receipt in my hand it's just too late! For me, never again anything from Thomas Sabo! And I can only advise everyone, especially when it comes to gifts, to prefer any other jewelry brand. Nowadays it is not a problem with other brands and especially with items such as jewelry, which you often do not buy for yourself but as a gift, you save yourself the stress. Or not buy directly from Thomas Sabo, then you can also return the things, as I then learned. I now carry a great plastic card with me worth almost 100 EUR which I unfortunately can't do anything with, great! (Original) Sehr enttäuschend!👎 Ich habe das erste Mal bei Thomas Sabo was geholt und bin vom Kundenservice sehr enttäuscht. Ich habe für jemanden ein Geschenk gekauft, leider war es dann doch nicht das richtige und es ist etwas anderes geworden. Als ich dann nach zwei Tage die Sachen wieder zurückgeben musste, wurde mir dann gesagt das ich mein Geld aber nicht zurückbekommen. Ich sollte mir was anderes aussuchen. Da ich aber selber nichts brauche, habe ich jetzt echt ein Problem. Ich muss mir jetzt zwangsmäßig für knapp 100 EUR, irgendwas anderes aussuchen um den Wert wieder zu bekommen. Damit bin ich echt mehr als unzufrieden. Ich trage kaum Schmuck und es geht immerhin nicht um wenig Geld! Im ersten Shop konnte mir nicht mal eine Gutscheinkarte angeboten werden. Da hieß es, ich kann mir nur innerhalb von 14 Tagen was anderes aussuchen oder ich kann es gar nicht mehr zurückgeben. Im zweiten Geschäft, habe ich dann wenigstens eine Gutscheinkarte bekommen, die mir leider aber auch nichts bringt. Als Begründung wurde mir übrigens bei beiden Shops nur gesagt, „das ist bei Thomas Sabo so“ und „es steht doch auf dem Bon“. Ja, toll wenn ich den Bon in der Hand habe ist es nur leider schon zu spät! Für mich nie wieder etwas von Thomas Sabo! Und ich kann allen nur den Rat geben, grade bei Geschenken, lieben jede andere Schmuckmarke vorzuziehen. Den heutzutage ist es bei anderen Marken kein Problem und grade bei Artikel wie Schmuck, den man ja Häufig nicht für sich, sondern als Geschenk kauft, spart ihr euch den Stress. Oder nicht direkt bei Thomas Sabo kaufen, dann kann man die Sachen auch zurückgeben, wie ich dann erfahren habe. Ich trage jetzt eine toll Plastikkarte mit mir rum im Wert von knapp 100 EUR mit der ich leider nichts anfangen kann, super!

(Translated by Google) A demonstrably intact watch came back with a broken glass = nothing will ever be bought there again. (Original) Eine nachweislich intakte Uhr kam mit kaputten Glas zurück = nie wieder wird dort was gekauft werden.

I’m a fan of the brand. I was excited to visit the store in Berlin. I speak English, Spanish, Portuguese, French and Italian. I d not speak german. The saleswoman was very rude and kept telling me I don’t speak English in german. I asked her to find me someone who spoke 1 of the 5 languages I spoke. She said no. At a store like KaDeWa I would think someone could speak English or Spanish. I was going to drop a couple hundred Euros, but I walked away angry. I have quite a few pieces from the brand, and I’m thinking about returning them all. What a jerk of a saleswoman.. RUDE

Really great store, the employees are really friendly and especially Nicole Herrmann, the branch manager, is very accommodating to her customers. Thomas Sabo also has a great selection of high-quality jewelry. I will recommend your branch... Melina F. 😀

KaDeWe Very nice