This is a well-stocked shop with all kinds of food for pets. The shop is in the basement of the Karstadt and will therefore probably close with it in January.

I have enjoyed shopping at the feed store for years and have left a lot of money there for my dogs. I recently bought supplies for my “new” dog at the feed store for over 200 euros. Unfortunately, shortly after purchasing it, it turned out that the leash (22.99 euros) was too heavy for the dog, the light-up collar (around 10 euros) was a bit too wide and the scissors, which cost around 8 or 9 euros, were unsuitable (they don't cut dog hair and nothing else, as it is completely blunt). I had already removed the labels, but the items were in new condition because, as I said, I had only used them once. So I wanted to return the items, I still had the receipt. I first spoke to a friendly employee, who then asked the (presumably) senior employee (or store manager) if I could return the items. She explained to me extremely succinctly and loudly in front of the other customers that they wouldn't take anything back because the labels were no longer on it. When I asked why this wasn't possible, since I still had the receipt and was a very good customer of the feed store, the lady cheekily told me that I could donate the items to the animal board, but I wouldn't get my money back. After all, these items cannot be resold. While this somehow makes sense to me, the feed house should consider its customer friendliness and tone of voice. Question customers. The employee who spoke to me first apologized quietly several times and I assured her it wasn't her fault because I felt sorry for her. In any case, the branch manager or senior manager there is hard to beat when it comes to rudeness and should be replaced urgently. In any case, I will no longer buy my dog ​​food and all the utensils for my dogs at the feed store, but elsewhere.

A pet store with wide variety of pet food and small, but decent selection of fish and small rodents.

Very unfriendedly and unhelpful staff.

Excellent pet store...there are so many options for everything you need

They have good prices, good products and friendly staff.

I have always received very competent advice when it comes to dogs! I think this is important because the Internet cannot replace this advice and personal exchange. The range is good. We buy training sausage there (large selection and good brand), toys, and other chewing items etc. And are now trying this food. (Previously vegetarian and then completely BARF: it didn't work out health-wise and it's not easy financially either. Now I do half BARF, half dry food).

Very good assortment, cover needs for dogs, cats, rodents, rabbit birds, reptiles ,amphibians and fish all in one store Well priced, knowledgeable staff

The aquarium department is the worst I have ever seen. Many aquariums are empty, the rest are very unkempt and full of algae. The shelves for gravel and growing media are confusing. So if you're looking for healthy animals, you should definitely buy somewhere else.

(Translated by Google) A bit small in size, so not a great selection in all areas, but the basic range is loosely covered. In addition, friendly and helpful staff. What more do you want? Yes, I would have something there: The lighting is a bit weak and dim, but yeah ... (Original) Von der Größe her etwas klein, daher also keine sooo große Auswahl in allen Bereichen, aber das Grundsortiment ist locker abgedeckt. Dazu noch freundliches und hilfsbereites Personal. Was will man mehr? Doch, da hätte ich was: Die Beleuchtung ist etwas mau und schummerig, aber herrje...

(Translated by Google) Always friendly and helpful! I love to go shopping there! ✌️ (Original) Immer freundlich und hilfsbereit! Gehe sehr gerne da einkaufen!✌️

Very good advice, unfortunately no more animals in the range

Friendly staff and large selection of cat food

A bit difficult to find. Very clean and tidy. The staff is always very helpful and in a good mood. During the consultation, time is taken to give the customer good advice. The employees have good specialist knowledge and it is even possible to joke around. Very sympathic. I would love to come back and thank you for the excellent customer service in your shop.

Decent animal market with a limited selection! You can't blame them because everything isn't there like in other branches! Don't forget that the Galeria Karstadt Kaufhof store also has to close! Because the department store is closing at the end of the year! And this branch is in the basement of this department store! The staff was always friendly! So honestly you can't say anything negative! Was there on November 22nd, 2023 and there was nothing to complain about! This branch will soon close like the Galeria Karstadt Kaufhof department store! Since this department store is in the basement! Product range is very small due to the closure! So no more full range! As of December 19, 2023! So it is advisable to call beforehand to see whether the goods are still in stock!

Not informative employees, had no idea about a product when asked to 2 of the employees. But You can find a variety of products in this 3 story giant pet store.

Good selection of pet food, snacks, toys, a bit overpriced. Very friendly staff.

This shop is located in the basement of Karstadt and is a real insider tip. The staff are friendly and helpful. I like shopping here because there are lots of goodies for my furry friends. There are also rabbits, fish, birds, etc. here. The animal enclosures are always clean and well-maintained. The store itself is also very clean and well organized

It was ok. Well organized. Not too big, not too much variety but it is ok. And the prices are fair. Would go again

It was a sad visit because this feeder is moving away and doesn't know where it will stay. It was our favorite pet store. I hope he stays around.

Helpful staff. Variety of dog snacks is impressive. My dog loves them

Extensive selection of cat wet and dry food. They also had measuring cups for dry food from various brands.

I have always received very nice and good advice. The aquarium employee in particular is super friendly and knows a lot about his area. You can also tell that animals are important to him and not just gradient products

Nice shop!

(Translated by Google) Very nice staff, live food for reptiles you get here. (Original) Sehr nettes Personal, Lebendfutter für Reptilien bekommt man hier.

(Translated by Google) It's a very good shop but a bit expensive (Original) Es ist eine sehr gut laden aber ein bisschen teuer

(Translated by Google) Well equipped and very competent and expert advice! Friendly and helpful and healthy and cheerful animals. (Original) Gut ausgestattet und sehr kompetente und Fachgerechte Beratung! Freundlich und Hilfsbereit und gesunde und Muntere Tiere.

(Translated by Google) Great offer of pet food even if not necessarily all and especially the best quality brands are represented. Any attachments are also available (toys, scratching posts, cups, etc). Staff are very friendly and the prices are reasonable too. Location top, with parking outside. (Original) Größes Angebot an Tiernahrung auch wenn nicht unbedingt alle und vor allem die qualitativ beste Marken vertreten werden. Alle mögliche Zubehöre sind auch vorhanden (spielzeuge, Kratzbäume, Näpfe, etc) . Mitarbeiter sind sehr freundlich und die Preise sind auch vernünftig. Lage top, mit Parkplatz draußen.

(Translated by Google) Large selection and competent staff. Come gladly .. (Original) Grosse Auswahl und kompetente Mitarbeiter. Kommen gerne her..

Ok

I found everything I wanted but with a bit of trouble, I find some things to be misorganized, it took me a bit to find where the litter boxes and the food bowls were.

Staff are just rude and unfriendly, accuse you of lying just because they don't want to sell fish and that karma will come back to haunt me. You don't have to have to listen to that while shopping. NEVER AGAIN Preferably give 0 stars

Today I was at the feed house at Müllerstrasse 25. I was pleasantly surprised when I entered the store and went into the aquarium department. I have never seen such lovingly and beautifully furnished tanks in any feed house before. You can tell right away that the employees have heart and soul There are such healthy animals and also beautiful strong ones that are particularly showcased. I was really excited. I didn't expect lovingly furnished boxes there. Other branches of Futterhaus can really learn a thing or two from them. I'll be happy to shop there again

(Translated by Google) They have a lot of animals for a small shop ... too many. The animals look pretty sick. Rate from buying animals !!!! Recently I just wanted to get a new bowl for my birds which was sold out. There are definitely better places out there, but you can stop by for little things. (Original) Für einen kleinen Laden haben sie viele Tiere....zu viele. Die Tiere sehen ziemlich krank aus . Rate vom Tierkauf ab!!!! Wollte letztens aber nur einen neuen Napf für meine Vögel holen welcher ausverkauft war. Es gibt definitiv bessere Läden, aber für kleine Dinge kann man ja mal vorbeischauen.

(Translated by Google) I was served by someone who was too arrogant and judged without knowing what I had. He refused to sell me two fish, arguing that they must be in a group. Without even asking what I already had in the aquarium. You have lost an aquarium customer and a dog customer. (Original) Ich wurde von jemandem bedient, der zu arrogant war und urteilte, ohne zu wissen, was ich hatte. Er weigerte sich, mir zwei Fische zu verkaufen, mit dem Argument, dass sie in einer Gruppe sein müssten. Ohne überhaupt zu fragen, was ich schon im Aquarium hatte. Sie haben einen Aquarienkunden und einen Hundekunden verloren.

(Translated by Google) Competent and very friendly staff (Original) Kompetente und sehr freundliches Personal

(Translated by Google) Always a great advice. (Original) Immer wieder eine super Beratung.

(Translated by Google) Rudeness seems to be the order of the day when you read this. Complaints are snippetly ironed out. Goods that don't last 2 hours and you still have to learn a lot about complaints, especially customer service. But thankfully there are many other alternatives .. Good dog customers lost .. .Adios (Original) Unfreundlichkeit scheint wenn man das hier liest an der Tagesordnung zu sein.Reklamationen werden schnippisch abgebügelt.Ware die keine 2h hält und zum Thema Reklamation muss man noch ne Menge lernen vorallem Kundenservice.Aber es gibt gottseidank viele andere Ausweichmöglichkeiten..Guten Hundekunden verloren...Adios

(Translated by Google) Very friendly staff. (Original) Sehr freundliche Mitarbeiter.

(Translated by Google) Bird feeder has a wide range for different animals. (Original) Futterhaus hat reichhaltiges Assortiment für verschiedene Tiere.

(Translated by Google) Always friendly staff, good advice, large selection (Original) Immer freundliches Personal, gute Beratung, große Auswahl

(Translated by Google) Can only say good things if you have any questions there is always someone there, even if it sometimes takes a little bit (Original) Kann nur gutes berichten wenn man fragen hat ist immer jemand da auch wenn es manchmal ein wenig dauert Kleiber aber feiner tierladen

(Translated by Google) In the aquarium department you get top advice! The store has many tanks and a well-stocked selection for aquarists. Keep it up! (Original) In der Aquaristik Abteilung bekommt man eine top Beratung! Der Laden hat viele Becken und eine gut sortierte Auswahl für Aquarianer. Weiter so!

(Translated by Google) Clearly arranged, friendly staff, good price-performance ratio, with a customer card 3% discount per purchase and many promotions per year. (Original) Übersichtlich, freundliches Personal, gutes Preis-Leistungsverhältnis, mit Kundenkarte je Einkauf 3% Rabatt und viele Aktionen im Jahr.

(Translated by Google) My cats have everything they want 😀 and there is also a good range and the employees are nice 👍 (Original) Für meine Katzen gibt's alles was sie wollen 😀 und auch so gibt's ein gutes Sortiment und die Mitarbeiter sind nett 👍

(Translated by Google) Top selection of plants and hardscape [aquascaping] is also gladly ordered when you express your wishes. Informative staff ... (Original) Top Auswahl an Pflanzen und Hardscape [Aquascaping] wird auch gern bestellt, wenn man Wünsche äußert. Auskunftfreudiges Personal...

(Translated by Google) Cleaner shop, nice people, unfortunately no rabbits for sale for me at the moment 😪😆 (Original) Sauberer laden,nette Leute.Für mich leider grade keine Hasen zum Verkauf 😪😆

(Translated by Google) Absolutely unfriendly staff not recommended! (Original) Absolut unfreundliches Personal nicht empfehlenswert!!

(Translated by Google) Was there today because of one of my hangovers who has a food allergy and I'm thrilled! The very friendly employee took her time to show me and explain all the varieties from different manufacturers for sensitive stomachs. Many thanks also on behalf of my cat ;-) (Original) War wegen einem meiner Kater,der eine Futter Allergie hat heute da und bin begeistert! Die sehr freundliche Mitarbeiterin hat sich Zeit gelassen,um mir alle Sorten verschiedener Hersteller für empfindliche Mägen zu zeigen und zu erläutern. Vielen Dank auch im Namen meines Katers ;-)

(Translated by Google) Little choice and bad to reach. Especially with a dog. (Original) Wenig Auswahl und schlecht zu erreichen. Gerade mit Hund.

(Translated by Google) Bärbel got food. (Original) Bärbel hat Futter bekommen.

(Translated by Google) Find it inconvenient to go to a pet supply store to which you also bring animals, for example to test a tableware in a Galeria Kaufhof. Unfortunately I didn't find what I was looking for, so I drove to another feeder. Otherwise the usual complaint: What I can't stand is when food / treats (pig ears etc) are open to the dog. (Original) Finde es ungünstig einen Tierbedarfsladen, zu dem man auch Tiere mitbringt, beispielsweise um ein Geschirr zu testen, in ein Galeria Kaufhof zu setzen. Habe auch leider nicht das gefunden, was ich gesucht habe, bin dann zu einem anderen Futterhaus gefahren. Ansonsten das übliche zu meckern: was ich gar nicht leiden kann ist, wenn offen Futter/Leckerlis (Schweineohren etc) in Hundereichweite liegen.

(Translated by Google) Always helpful, friendly and service-oriented advice (Original) Immer hilfsbereit, freundlich und serviceorientierte Beratung

(Translated by Google) Nice personel (Original) Nettes Personal

(Translated by Google) Very nice employees I know a lot. So great (Original) Sehr nette Mitarbeiter mir viel Ahnung. Sehr toll

(Translated by Google) Very committed staff with a lot of expertise. Good prices and offers. Even if it costs one euro more, just advising the team is worth its weight in gold. (Original) Sehr angagiertes Personal mit viel Fachwissen. Gute Preise und Angebote. Auch wenn es da mal einen Euro mehr kostet, allein die Beratung des Teams ist Gold wert.

(Translated by Google) A little on the small side, the range unfortunately leaves something to be desired. For the most necessary, however, it is enough. (Original) Etwas klein geraten, das Sortiment lässt leider zu wünschen übrig. Für das nötigste reicht es jedoch.

(Translated by Google) Good deal staff friendly and good advice. It's small but nice (Original) Gutes Geschäft Mitarbeiter freundlich und gute Beratung. Ist klein aber fein

(Translated by Google) Nice friendly staff great choice (Original) Nettes freundliches Personal große Auswahl

(Translated by Google) Got great advice on initial kit for cats. Will definitely go again. (Original) Hab eine tolle Beratung für eine Katzenerstausstattung bekommen. Werde bestimmt wieder hingehen.

(Translated by Google) Neatly arranged assortments and the staff also super friendly. (Original) Ordentlich eingerichtete Sortimente und das Personal auch super freundlich.

(Translated by Google) It was ok, I prefer the feed house in Pankower Allee, there is also a filled food bowl with treats and at Karstadt I have never seen anything in it. It's also narrower and darker there (Original) War ok , ich mag das Futterhaus in der Pankower Allee lieber, da gibt es auch einen gefüllten Futternapf mit Leckerlies und bei Karstadt sah ich da noch nie etwas drin. Es ist dort auch enger und dunkler

(Translated by Google) Very friendly and helpful team. Good advice when choosing a suitable incubator. Keep it up! (Original) Sehr freundliches und hilfsbereites Team. Gute Beratung bei der Wahl eines passenden Inkubators. Weiter so!

Hamsters