Hallo ihr lieben Für alle Kunden oder die es werden wollen eine bitte an euch alle überlegt es euch gut, da ich als Kunde zu tiefst erschüttert bin über die unseriosität von LASH UP WEDDING gegenüber Kunden. Ich wurde ein Tag vor mein Termin bei Lash up wedding krank, ich bittete Sie über Whats App meinen Termin zu verschieben... Jetzt kommt's ohne eine gute Besserung oder ähnliches zu wünschen wurde ich überschüttet mit einer Rechnung... noch mehr ins Detail will ich nicht gehen. Ich informiere euch lediglich nur über meine Erfahrung. Die WhatsApp Verläufe werden nicht veröffentlicht

My “laser aunt” is there as a subtenant. I had an appointment when I wanted to go in. The lady who owns the shop didn’t let me in because my “laser aunt” had a customer who was my sisters and she also saw us together. Then I said I had an appointment and she was standing at the door, which she didn't even open properly and said I should wait. I said yes, I can sit inside. But she was convinced that me and a friend who also had an appointment should wait outside in the cold weather. And closed the door. We were amazed and waited until the customer (my sister) came out so I could go in for treatment. Her reasoning was that she is also waiting for her customers, which made no sense to me and is also no reason. I didn't understand her well. We had communication problems with the blonde lady. We just accepted the way she behaved towards us. When I left the store, another customer of my laser aunt was allowed to sit in the waiting area. I find it really rude and rude Update 8.11 Sooo first of all, when you give your review to other customers, tell them they are telling the truth and I'm telling them that now too!!!!! All three of us had an appointment and are customers of her (our laser aunt)!!!! It was simply outrageous of them to make us wait outside and with their statement that yes, it's not a cafe, that's great, I know it and I wouldn't come myself if I didn't have an appointment. All three of us saying so boldly is really shameful !!! You are still lying and claiming that my girlfriend doesn't have an appointment, I ask you who gives you the right to make such a claim, how do you know??? I told them at the door WE HAVE AN APPOINTMENT and wanted to take a step inside but they didn't even open the door all the way and just stuck their head out and talked to me like that! They have neither decency nor respect and the capitalization of “none” hqhaha is really ridiculous. I wanted to give 2 stars out of pity but honestly they don't even deserve a star. They can't even see their mistake even though I was still so kind to them and haven't lost my respect for them! Too bad!

It should be more responsive

Aug 30, 2023: My review is specifically about this company's poor communication. I was unable to make my appointment in April and was offered the opportunity to attend at a later date. Since I was only in town for a visit, I decided to leave this offer to my sister. Unfortunately, my sister couldn't use the loan either because the company didn't mention the tiny (apparently irrelevant to her) note that the follow-up appointment had to be kept within a certain time window. This means they kept all the money with 0 service provided. Honesty and openness shouldn't be so difficult. Update from August 31, 2023: The company's response indicates that the concerns I raised were not fully understood. I had no complaints about the new date offered. My dissatisfaction was related to the poor communication after this offer. It should be noted that this issue was initially raised directly with the company. However, no solution was proposed. What remained was a dissatisfied long-time customer; hence this review.

I had an eyelash lift and eyebrows tinted and plucked for the first time. The work was very professional and great importance was placed on hygiene! I'm very satisfied! Thanks!

I went to her for three treatments before my wedding and immediately fell in love! I absolutely love my eyelashes (I actually only wanted them for the wedding) and I'm already looking forward to the next time because I won't be stopping them any time soon! She takes a lot of time, clarifies really well and the eyelashes look incredibly beautiful and natural! She gives you perfect advice on the different styles and looks. Then came eyebrows and here too it turned out just perfect! Mind you, 2 days before my wedding and she managed to make me feel completely comfortable for the big day! The final step was the JetPeel and after a day I thought, hmmm, no, I don't really know BUT guys, my skin now a few days later... Ufff I get so many compliments that's abnormal 😝 so big recommendation!!!

A few months ago I came to Paulina with completely destroyed eyelashes after an unprofessional eyelash extension. She explained to me how she would proceed step by step and saved my eyelashes after just two careful extensions. Since then I only go to her. Paulina's eyelashes always look great. She also gently and beautifully renewed my microblading, which had become very faded and discolored after years, using the method she used. The eyebrows look great. I would also like to emphasize that Paulina explains everything calmly and in detail and also explains the risks. As a customer, you have your own ideas, but they cannot always be completely fulfilled immediately. Good communication means you know what is going on and are prepared for the fact that the treatment may not have the desired effect the first time. Paulina was able to save everything for me right away or after a very short time. Paulina's studio is beautiful and very tastefully decorated and very clean. I know it differently from other studios in Wedding. I can definitely recommend Paulina.

I'm a regular customer at Paulina/Lash Up Berlin Wedding. I've been coming to the studio for a long time and let myself and my face be pampered! Paulina (the operator of the studio) has put a lot of effort into your shop and created a little oasis of well-being! She also carries out her consultations and treatments in exactly the same way! She responds to the wishes and problems of her customers and always looks for an optimal solution. The studio is very attractive and Paulina is always helpful and friendly. A quiet, clean oasis of well-being...a little luxury in the hectic pace of everyday life!!!

I often go to Lash Up and am super happy with Paulina :)) I've often had my brows colored and plucked, and recently tried brow lifting for the first time and I'm super excited!! Paulina explains everything very well and also gives tips on aftercare. She is also super nice and open-minded. I can really recommend Lash Up! You will receive very professional and competent advice and cosmetic treatment :)

(Translated by Google) I have been a customer for two years now and always enthusiastic and satisfied. Paulina is a very competent person. Her work is very precise and you can tell that she is with her heart. In addition to my eyelashes, I have now decided to close permanent eyebrows. I am very pleased Paulina work exactly, carefully, cleanly and leaves herself with each customer's time. I would not trust my eyelashes to anyone else. Highly recommended! (Original) Ich bin schon seit zwei Jahren Kundin und immer wieder aufs neue begeistert und zufrieden. Paulina ist eine sehr kompetente Person ihre Arbeit ist sehr genau und man merkt das sie mit Herzen dabei ist. Neben meinen Wimpern habe ich mich jetzt dafür entschieden permanente Augenbrauen zumachen. Ich bin sehr zufrieden Paulina Arbeit genau, sorgfältig, sauber und lässt sich bei jeder Kundin Zeit. Ich würde meine Wimpern niemand anderem anvertrauen. Sehr empfehlenswert!

(Translated by Google) I love this place... I will always come out with super-made cilia. The last visit is permanent eyebrows - something beautiful. I recommend demanding and elegant women ... this place 🤞😊 (Original) Uwielbiam to miejsce... Zawsze wyjdę z super zrobionymi rzęskami. Ostatnia wizyta to permanentne brwi-coś pięknego. Polecam wymagajacym i eleganckim kobietkom...to miejsce 🤞😊

(Translated by Google) Full professionalism, nice atmosphere and high-quality eyelets. I highly recommend and probably never part with this salon :-) (Original) Pełen profesjonalizm, przemiła atmosfera i rzeski wysokiej jakości. Bardzo polecam i pewnie nigdy się nie rozstane z tym salonem :-)

Ich hatte meinen ersten Termin bei Cinda und bin so begeistert. Sie macht einen wunderbaren Job, ist extrem professionell und so herzlich zugleich. Ich hab mich rundum wohl gefühlt und werde direkt einen Folgetermin buchen 💕

(Translated by Google) Super nice and took his time and explained everything great. I will come back. (Original) Super Nett und hat sich Zeit gelassen und alles toll erklärt. Ich werde wiederkommen.

Die liebe Paulina arbeitet sauber, schnell und geht immer auf meine Wünsche ein! Ich bin bisher immer sehr zufrieden gewesen und werde weiterhin meine Augenbrauen bei ihr machen lassen.

(Translated by Google) Great service, perfect work. I love my feet and there is nothing to complain about. Absolute recommendation and I would go back anytime. (Original) Super Service, perfekte Arbeit. Ich liebe meine Füße und es gibt nichts zu beanstanden. Absolute Empfehlung und ich würde jederzeit wieder hin.

Wer sich gut aufgehoben fühlen möchte, sollte zu Paulina gehen. Sie hört zu und ihre Arbeit ist wirklich perfekt. Danke für meine Ombré Brows! :)

Ich bin absolut begeistert! Ich wurde nicht nur freundlich und sehr kompetent beraten und aufgeklärt was das Lashlifting angeht, sondern erhielt Unterstützung und Rettung bei zuvor verbrannten Wimpern einer schlecht durchgeführten Behandlung eines anderen Salons. Jetzt wo sich meine Wimpern wieder erholt haben, konnten wir ein richtiges Lashlifting machen, mit einem hervorragenden Ergebnis! Es sieht unglaublich aus, war angenehm bei der Durchführung und ich habe das perfekte Pflegeprodukt zur Nachbehandlung erwerben können. Paulina weiß was sie tut und hat es richtig drauf! Kann mich nur bedanken. Neue Lieblings Kosmetikerin gesaved ✅

Jesli salon kosmetyczny to tylko Lash Up, jesli kosmetyczka to tylko Paulina, jesli NAJLEPSZA STYLISTKA RZES to tez tylko Paulina. Trafilam na Pauline zupelnie przypadkiem dobre 5 lat temu. Juz wtedy jej praca i podejscie do klienta byly na bardzo wysokim poziomie. Dzisiaj to juz jest dla mnie nie tylko Lash Up ale Level Up! Absolutny profesjonalizm, wyjatkowa dbalosc nie tylko o jakosc wykonywanych uslug ale rowniez o samopoczucie klientki. POLECAM <3

Najlepszy salon kosmetyczny w jakim dotychczas byłam. Wszystkie zabiegi wykonane profesjonalnie, z dbałością o klienta. Salon czysty i zadbany, przyjazna atmosfera, pani Paulina zawsze miła i uśmiechnięta, aż chce się wracać!

I am super happy with the service and quality! I recommend this place and I will come back there for sure. Ladies are very friendly and the atmosphere is very good. Cozy place, good to get some relax. :)

I am disappointed with the customer experience this place offers. I was called by them to be reminded that I should be aware that after the treatment I booked I should wait a couple of hours to wash the cosmetic they're using. It was very nice of them to call me because I missed this info while booking the appointment (my bad). As I was having them on the line already, I asked a couple of questions but it was clear they didn't want to navigate me. Their answers were rude and patronizing to me. I felt terrible after this talk. I called them back to ask if we can cancel or reschedule this date and time as I wasn't able to wait 6h afterwards to wash the substance. I called them at 17:15 and I made a booking for the next day at 16:00. They said they have policy that you can't cancel for free after 24h before the appointment. Which I was aware of as it's very clearly highlighted in the booking info. I was late 1h and they didn't want to compromise their policy. Also, they didn't want to reschedule for free (for the same reason, as described in the policy). I understand they didn't want to stretch their policies and gain a happy customer and the way I was treated by them while talking was disrespectful.

(Translated by Google) Paulina is the best eyelash stylist I ever knew! She does a great job! I can only recommend it <3 (Original) Paulina ist die beste Wimpern stylist die ich jemals kenne! Sie macht super Arbeit! Ich kann das nur empfehlen <3

(Translated by Google) If you want the most beautiful eyelashes in town, you have to come here. (Original) Wer die schönsten Wimpern der Stadt möchte, muss hier her.

(Translated by Google) I can recommend the studio and Paulina myself. Very competent stylist with appropriate knowledge. Advice and atmosphere are always top! You feel that you are in good hands and all questions asked are answered immediately. It's great that you can book the dates online at any time. (Original) Ich kann das Studio und Paulina selbst weiterempfehlen. Sehr Kompetente Stylistin mit entsprechenden Wissen. Beratung und Atmosphäre ist immer Top! Man fühlt sich gut aufgehoben und alle gestellten Fragen werden gleich beantwortet. Super dass man die Termine jederzeit Online Buchen kann.

I regularly go for eyelash and brow lifts and am always thrilled with Paulina's work! She works very conscientiously and professionally. I feel in very good hands with her and can recommend a visit to everyone :)

I have just completed a series of Endermologie treatments. Within 3 weeks my skin became firm and my cellulite was smoothed, and the fatty tissue was also reduced. I feel great in my new body! A nice, clean salon to relax in. Paulina is very concerned about the well-being of customers. The quality of the service is very high. I can fully recommend them and will definitely be back in the spring!

I've been to the Winpernlift several times and the results have been great every time! The lifting lasts a very long time and Paulina is super nice and professional.