1/5 Alexander F. 9 months ago on Google
I
recently
had
the
misfortune
of
encountering
the
most
horrendous
experience
with
Uber
in
my
life,
and
I
am
compelled
to
share
my
distressing
encounter
with
the
utmost
urgency.
Let
me
recount
the
harrowing
tale
of
how
Uber's
sheer
negligence
and
utter
lack
of
accountability
left
me
in
a
state
of
complete
despair.
Upon
disembarking
from
an
Uber
ride,
along
with
two
other
unfortunate
companions,
that
we
had
inadvertently
left
behind
a
bag
in
the
vehicle
boot.
It
was
an
undeniable
oversight
on
our
part,
but
what
followed
was
a
stunning
display
of
apathy
and
incompetence
from
Uber
that
surpassed
all
expectations.
Despite
reaching
out
to
Uber
through
various
channels,
including
their
app
and
website,
to
report
the
lost
luggage,
we
were
met
with
a
frustrating
wall
of
silence.
It
is
inconceivable
that
a
company
of
Uber's
stature
can
offer
no
means
of
direct
communication.
To
make
matters
worse,
when
we
finally
talk
to
the
driver,
the
response
we
received
was
shockingly
dismissive.
One
would
assume
that
a
company
as
pervasive
as
Uber
would
have
robust
systems
in
place
to
handle
such
incidents.
However,
it
became
painfully
evident
that
their
claims
of
customer
care
were
nothing
more
than
waste
of
time.
The
lack
of
transparency,
accountability,
and
empathy
demonstrated
by
Uber
in
this
matter
is
truly
disheartening.
In
light
of
this
horrific
ordeal,
I
strongly
caution
anyone
considering
using
Uber's
services
to
think
twice,
at
list
in
Berlin.
Their
blatant
disregard
for
customer
well-being
and
refusal
to
accept
any
responsibility
for
their
drivers'
negligence
is
indicative
of
a
deeply
flawed
and
contemptible
organizational
culture.
Avoid
Uber
at
all
costs
unless
you
wish
to
be
exposed
to
an
appalling
level
of
indifference
and
a
complete
lack
of
accountability.
This
experience
has
left
an
indelible
mark
on
me,
and
I
sincerely
hope
that
my
warning
prevents
others
from
enduring
a
similar
ordeal.
Use
other
company.
2 people found this review helpful 👍