Uber Greenlight Berlin image

Uber Greenlight Berlin

Transportation service

😠 Drivers can give you (the customer) a bad rating without it being checked or having any foundation! A worse rating leads to having less chance of getting a driver in the middle of the night. It seems like it is not possible for other drivers to see why there were bad ratings. Apparently it is enoug... People often mention Uber, drivers, driver, Berlin, customer,


Address

Brunnenstraße 27, 10119 Berlin, Germany

Website

www.uber.com

Contact

+49 30 56795240

Rating on Google Maps

2.90 (365 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 10 am to 12 pm, 1 to 5 pm
  • Tuesday: 10 am to 12 pm, 1 to 5 pm
  • Wednesday: 10 am to 12 pm, 1 to 5 pm
  • Thursday: 10 am to 12 pm, 1 to 5 pm
  • Friday: 10 am to 12 pm, 1 to 5 pm

Featured Reviews


Frequently mentioned in reviews: Uber (19) drivers (12) driver (10) Berlin (8) customer (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Marie Claire F. 1 year ago on Google
    The driver wanted to give me a massage at the end of my trip after annoying me the whole time with very suggestive questions, so I reported him and asked if this driver would be suspended or at least never matched with any female passengers again, for their own safety. Uber said they can't do that and that they can only prevent him from matching again with me. Their commitment to safety is a lie.
    7 people found this review helpful 👍

  • 1/5 Anna 1 year ago on Google
    Drivers can give you (the customer) a bad rating without it being checked or having any foundation! A worse rating leads to having less chance of getting a driver in the middle of the night. It seems like it is not possible for other drivers to see why there were bad ratings. Apparently it is enough as a female customer to NOT want to go on a date with the driver, so they would give you one star! Horrible misuse of the ratings!
    7 people found this review helpful 👍

  • 1/5 Moha M. 4 years ago on Google
    we ordered uber FROM THE ACTUAL OFFICIAL APP on 01.04.19 cus the public transport. in Berlin was on strike. When i ordered - it showed 38 euros for the ride but in the end they took 60 euros from my card !!!
    4 people found this review helpful 👍

  • 1/5 George M. 5 years ago on Google
    Uber keep charging 5.- for a NO SHOW taxi in August.
    4 people found this review helpful 👍

  • 1/5 th a. 4 years ago on Google
    I prebooked an uber trip from my app. The driver showed up 30 minutes early when I was not ready. I texted him if he could wait because he came early. He responded he couldn't and left. Later I found out they charged me 5 euros even though it was not my false. I rescheduled the trip with a different driver. I paid as it shown on the meter and I even gave the driver 25% tip. After I came back home, they charged me additional 5 euro a month later!!! What is wrong with people in this place. What is wrong with them???? I couldn't believe they stored my credit card info and charged me (theft) a month later for nothing!! This is a small amount, but it was theft, so I reported as fraud to my credit card. They handled this for me and I got full refund. This is one of the bad experiences I had in the city of Berlin. I also had a taxi driver harassed and verbally abused me when I did nothing. It was so scary. What a place!!! What is wrong them, the people here???? I went to a restaurant (in different town), the waitresses took orders from everyone even people who came in later than me and they totally ignored me. I was upset and I left. I wonder why they were hostile and behaved badly. The only thing I noticed was I look different from them. Not surprise though if you know a bit about their history. People don't change, history repeats itself. This is one of many countries I have been to in Europe. Very disappointed!!! I never travel via land tours to Europe again, only via cruising so that I will not have to deal with these rude locals.
    3 people found this review helpful 👍

  • 1/5 Laura G. 11 months ago on Google
    All the drivers are constantly talking on the phone. Two days ago he was even watching videos. Being afraid he would get aggressive or rude as it has already happened, I simply reported it. You should really improve the behaviour of your drivers
    3 people found this review helpful 👍

  • 1/5 Nima M. 1 year ago on Google
    I've got scam by uber eats tonight, 1 restaurant register with 3 differend name in their app, I want to sue them, if any one had a same experience I will be happy if they join. They waste my night so I will do what is right
    3 people found this review helpful 👍

  • 5/5 Ralph C. 6 years ago on Google
    My family and I, four of us, had several Uber drivers over the course of 5 days in Berlin and each was great. Some speak English, others tried their best. Overall we felt good about our experience. My best guess is that some of these negative reviews are probably from bitter Taxi drivers. Uber in Berlin works like a Taxi company, not like in the U.S. or elsewhere where drivers use their own cars and work per ride, these drivers are paid hourly. Legally, Uber could not operate in Berlin the way it does normally, so, the drivers are hourly employees. The pay is different, but the drivers seem to enjoy working for Uber.
    2 people found this review helpful 👍

  • 1/5 Alexander F. 9 months ago on Google
    I recently had the misfortune of encountering the most horrendous experience with Uber in my life, and I am compelled to share my distressing encounter with the utmost urgency. Let me recount the harrowing tale of how Uber's sheer negligence and utter lack of accountability left me in a state of complete despair. Upon disembarking from an Uber ride, along with two other unfortunate companions, that we had inadvertently left behind a bag in the vehicle boot. It was an undeniable oversight on our part, but what followed was a stunning display of apathy and incompetence from Uber that surpassed all expectations. Despite reaching out to Uber through various channels, including their app and website, to report the lost luggage, we were met with a frustrating wall of silence. It is inconceivable that a company of Uber's stature can offer no means of direct communication. To make matters worse, when we finally talk to the driver, the response we received was shockingly dismissive. One would assume that a company as pervasive as Uber would have robust systems in place to handle such incidents. However, it became painfully evident that their claims of customer care were nothing more than waste of time. The lack of transparency, accountability, and empathy demonstrated by Uber in this matter is truly disheartening. In light of this horrific ordeal, I strongly caution anyone considering using Uber's services to think twice, at list in Berlin. Their blatant disregard for customer well-being and refusal to accept any responsibility for their drivers' negligence is indicative of a deeply flawed and contemptible organizational culture. Avoid Uber at all costs unless you wish to be exposed to an appalling level of indifference and a complete lack of accountability. This experience has left an indelible mark on me, and I sincerely hope that my warning prevents others from enduring a similar ordeal. Use other company.
    2 people found this review helpful 👍

  • 1/5 David J. 6 months ago on Google
    Uber's agressive adverts on YouTube will ensure I'll never even consider using it. Uber sucks.
    1 person found this review helpful 👍

  • 1/5 Atilla 2 years ago on Google
    Terrible customer service!
    1 person found this review helpful 👍

  • 1/5 Kein K. 7 months ago on Google
    Hi there, today, 6./6. Around 13:40 an UberDriver (older than 50, maybe arabic background speaking fluently German with heavy accent) with most likely B KS 9957 plate, black Limousine maybe Mercedes, harassed me by ascending very close on my motorbike, nearly touching me and tried to overtake me in an 30 km/h Zone on my lane in Berlin, Friedrichstraße between Unter den Linden and Dussmann, calling me different times an Idiot at the next red traffic light. I have those bad experiences almost every day! Send the driver to a driving school or psychologist, he is too aggressive and didn’t know the rules.
    1 person found this review helpful 👍

  • 1/5 Carolina R. 1 year ago on Google
    Berlin UBER drivers provide the worst customer service in Europe. They are rude people with no manners. Zero effort is put to achieve customer satisfaction. I stopped using Uber or Uber eats for anything. Uber please train your drivers!!!
    1 person found this review helpful 👍

  • 5/5 BOBBY R. 1 year ago on Google
    I lost my backpack I want to them, they attended to me very well

  • 5/5 Shahbaz A. 1 year ago on Google
    Nice peoples worked there

  • 5/5 Mikhail 5 years ago on Google
    I love Uber! I can understand the disappointment of the taxi drivers, but they are a past, if User won't kill them, Taxify will, or Lyft, if not then self driving cars.

  • 5/5 Linda Celicia M. 5 years ago on Google
    How GREAT isn't Anton at your office? Lost a phone in an Uber car and with Anton's help we're getting it back . BEST Customer service ever!! Danke Anton!!! Kind regards Linda

  • 5/5 German S. 2 years ago on Google
    Nic awesome


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