Hugely-disappointing experience. Looked me up and down with suspicion and disdain before finally deigning to open the door. Very curt, unfriendly, and unwelcoming to a serious buyer of an expensive watch. Definitely not recommended.

I was cheated by this shop. They gave me the fake one.

Nice boutique and top service. I only had a few hours in Berlin before a flight to buy a watch and the model I had in mind wasn't immediately available. The staff offered to order it for me but I had no time. Sabine, the saleswoman was very courteous, knowledgeable about brands and products and actually helpful. I ended up choosing a higher-end brand/piece than my initial pick and am very happy with my purchase. The shop itself is well situated and has a nice atmosphere, comfortable seating and pristine customer bathrooms. Even their espresso was good! Shop around the net if your priority is the lowest possible price, but if you want the whole experience and relatively decent value, I was extremely satisfied with this dealer.

Top notch establishment! They even took the time advising me on a timepiece I needed a replacement wristband for - of a brand they do not represent. I was just a regular walk-in. The exceptionally competent lady even took the time to look up the watchmaker in Berlin that represents the brand of my timepiece. The master watchmaker then also came along, complimenting me on my timepiece and asking me if I needed any more advise. Staggering customer orientation. Truly amazing!

Always happy to be here! Special thank you to Mr. Fabrizio who is always professional and kind.

Very bad customer service.

I just called this store because I am looking for a specific Tag Heuer watch. My German is very basic but the level of customer service I found it was incredible! All I can say is that a lady replied and she said unfortunately she was not able to speak in English, but I could wait or be called back from a colleague that was busy with a customer. I said "I try in German", she was so patient, kind, competent. Now I am very sorry they don't have that particular watch but, next time I will look for jewelry in Berlin, I will for sure go in this store!

This place is fantastic, stuff is so friendly and they always gonna be polite! You can find everything from watches to jewelry!

Extrem unfreundlich, keine Beratung. Ich bin mit der Absicht eine Uhr zu kaufen in den Laden gekommen. Es wurde keine Uhr gezeigt und lediglich gesagt, dass nichts verfügbar oder bestellbar ist und es wurden weder Alternativen gezeigt noch ist überhaupt eine Beratung zustande gekommen.

(Translated by Google) Not recommended service. Should introduce myself personally to a branch in Berlin in order to get a place on the waiting list for a particular watch. There I had to find out that they weren't responsible there because I don't live in Berlin or the immediate vicinity. 480 KM driven for free. Potential customers can also be annoyed more easily, but with certainty this way. Bucherer jeweler? Never again. (Original) Nicht empfehlenswerter Service. Sollte mich persönlich in einer Filiale in Berlin vorstellen um so einen Platz auf der Warteliste für eine bestimmte Uhr zu erhalten. Dort musste ich erfahren, dass man dort nicht dafür zuständig sei da ich nicht in Berlin oder dem näheren Umkreis wohne. 480 KM umsonst gefahren. Potentielle Kunden kann man auch leichter verärgern, auf diesem Wege aber mit Sicherheit. Juwelier Bucherer ? Nie wieder.

Went here twice and were assisted by Mr. Bergmann who was such an amazing SA. Went above & beyond and definitely exceed my expectation. Top notch experience!

Shop is closed for renovation at the moment. Please indicate this here

Great service, the staff is friendly, speak English and have a lot of patience.

When I was there, it was a really nice experience, I got a glass of water and the consultant was quite friendly but he did not followed up as discussed. I am interested in buying an Aqua Terra Omega and a Sub No Date so one is available and for the other one must go to the famous list.