McDonald's image

McDonald's

Restaurant Fast food restaurant

Classic, long-running fast-food chain known for its burgers & fries. People often mention order, service, nice, toilet, McDonald', nicht, clean, table, restaurant, train,


Address

Hardenbergpl. 11, 10623 Berlin, Germany

Website

www.mcdonalds.com

Contact

+49 30 30827833

Price rating

$$ $$

Rating on Google Maps

3.60 (6K reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: order (13) service (12) nice (11) toilet (10) McDonald' (9) nicht (8) clean (7) table (7) restaurant (7) train (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Tassilo K. 6 months ago on Google • 2462 reviews
    Ein McDonald's am Bahnhof wird meistens schlecht bewertet. Dabei sollte es keinen wundern, dass hier eben ein anderes Publikum anzutreffen ist. Dafür ist der Laden sauber und gut aufgeräumt. Bestellung an den Tisch finde ich gut und das Essen schmeckt weltweit dann doch gleich (gut).
    2 people found this review helpful 👍

  • 1/5 Mahdiyeh 3 months ago on Google • 114 reviews New
    At 6:00 AM, tables were not clean. Croissant was wet and without layers from inside. Chocolate milk was so sweet. And they brought in take away cups while we didn't ask for it. Overall zero star if it was possible.
    2 people found this review helpful 👍

  • 2/5 Tony 3 months ago on Google • 83 reviews New
    Tables dirty. Floor dirty and covered in food scraps. TOILET WARNING Almost all pubic toilets in Berlin have an attendant that will charge you to use the toilet. This is NOT a compulsory charge and you DO NOT have to pay. (Watch the locals ) My advice would be, if you feel the toilet is cleaned to a high standard then tip the amount that you feel is deserved on your way out.
    2 people found this review helpful 👍

  • 1/5 aleqsandre z. 11 months ago on Google
    I never had similar experience in Mcdonald. Stuff really weren’t nice and polite. I barely find clean table, so I’m so disappointed of the Macdonald
    2 people found this review helpful 👍

  • 3/5 Vincent 1 year ago on Google • 647 reviews
    Mein Erlebnis war alles andere als schnell. Die Wartezeit an den Bestellterminals war ganze 5 Minuten. Das Bestellterminal welches ich erwischte war extrem laggy, kein Wunder dass das Bestellung aufgeben dann so lange dauert. Zudem konnte ich vier defekte Bestellterminals entdecken. Hier muss also dringend nachgebessert werden. Die Zubereitung des Essens hat dann weitere 7 Minuten gedauert. Mit der Bestelldauer hatte ich mein Essen dann also nach 15 Minuten. Die Ausgabe der zubereiteten Bestellung ist auch wenig hilfreich wenn mehrere Mcces angestellt mit dem Beleg rumwedeln und offensichtlich sprachlich nicht in der Lage sind die Nummern auszurufen. Auf dem Bildschirm darüber erscheint die Nummer dann erneut stark zeitverzögert >30Sekunden. Fazit: Die IT in dem Laden scheint überholt, ein schneller Snack ist zu Stoßzeiten nicht möglich. Immerhin stimmt en die ausgegbenen Artikel mit meiner Bestellung überein.
    1 person found this review helpful 👍

  • 5/5 Husam K. 10 months ago on Google • 113 reviews
    One of the best and unique McDonald’s restaurant in the world I believe. Interior design looks to resemble the zoo, which is just across the street. It opens 24 hours located at the same train station building. Quick service and and many screens to orders from beside the clerks. Has two entrances one to the inside of the train station and the other one to the Main Street.
    1 person found this review helpful 👍

  • 3/5 So A. 5 months ago on Google • 65 reviews
    I ordered an espresso macchiato, which was very, very bitter! Most of the tables weren't clean either, and I think they need more staff.
    1 person found this review helpful 👍

  • 1/5 İkrime Y. 3 months ago on Google • 51 reviews New
    It was a terrible place. There were h*meless people, dr*nks and pr*stitutes. Since we were cold while waiting for the train, we went inside and got coffee. A drunk man pulled down his pants and urinated. The employee didn't clean up urine. Another dr*nk man swore at a black man. The police came and kicked out the h*meless and dr*nks. It was literally like a nightmare.
    1 person found this review helpful 👍

  • 3/5 Shophouse Gracelynn “店屋小妹 �. 6 months ago on Google • 18 reviews
    Whenever I travel overseas, the first thing I do is try & check out the local McDonald's. What is the difference vs Singapore's version. Like the ready packed sour cream sauce
    1 person found this review helpful 👍

  • 1/5 David 1 month ago on Google • 13 reviews New
    Schöne Location, aber die Situation der Toiletten ist unmöglich. Bin nach einem längeren Essen sogar mit Beleg Richtung Toilette gegangen und wurde dort mit Verweis darauf, dass der Beleg älter als eine Stunde sei (hatten gemütlich gefrühstückt) abgewiesen und sollte 50 Cent bezahlen als GAST. Ich finde es eine Frechheit, dass zahlende Gäste Gebühren für die Toiletten zahlen müssen. Andere Bewertungen bestätigen, dass ich nicht der einzige bin, dem das passiert ist. Ändert was!
    1 person found this review helpful 👍

  • 2/5 Arti 1 year ago on Google • 9 reviews
    Bei meinem letzten Besuch gab es eigentlich nur 2 Probleme: die Mitarbeiter lesen die Bestellungen nicht richtig; ich habe nach 2 Getränke ohne Eis gefragt, doch mit Eis erhalten. Das zweite wird wahrscheinlich etwas 'ehrenlos' von mir aber so weit ich es verstanden habe wollte ein Gast die Bestellung nicht mehr, die Mitarbeiter haben die ganze große Bestellung einfach in den Müll geschmissen... Meiner Meinung etwas gedankenlos :(
    1 person found this review helpful 👍

  • 5/5 Offer B. 2 years ago on Google
    This is my favorite McDonald's so far! The food and drinks are always fresh and the service is super friendly. They gave me a free birthday drink which was really nice. I would definitely recommend this place to anyone. PROS: -Great food and drinks -Super friendly service CONS: -None that I can think of.
    1 person found this review helpful 👍

  • 1/5 Junjie L. 1 year ago on Google
    Consumer here but still wouldn’t allow you to use the toilet because you didn’t “keep the receipt at hand”. No coin, no toilet. Germany’s ubiquitous toilet fee is the single most annoying fee ever.
    1 person found this review helpful 👍

  • 5/5 Ismail A. 6 years ago on Google
    This is one of the best McDos I have visited in Europe. It's has a lot of spaces and connected to the train station right next to the park and Zoo. It's new with modern design. Self ordering kiosks are everywhere. We haven't waited in the question at all. Used the self ordering kiosks, and choose to have table service, paid by credit card and chose a table and waited for our order. It came very quickly. It's got small play corners for kids, high chairs with iPads or games, seating area in a nice terrace, a big McCafe. I loved the place! The only thing that felt weird was paying 50 cents to the toilet lady to access the toilets. I have never seen this before but probably because they are in the train station so to avoid turning into a public toilet. Toilets were super clean.
    1 person found this review helpful 👍

  • 5/5 Sai M. 5 years ago on Google
    This franchise of mc Donald's is located at the S Bahn complex of Zoologischer Garten. There are entrances from both inside and outside the complex. The restaurant is open right through day and night making it one of the food options that are available 24x7. You get breakfast options like MC muffins, regular items like burgers, nuggets, hot and cold beverages etc. There are self ordering machines and also manual ordering services serviced by staff. You could either pick up orders or have them delivered at your table. You could also get take aways. There are various seating options available both inside and outside on the terrace. The seats are comfortable. You also have some tables with digital image imposed games, tablets for entertainment. There is also a MC cafe in the premises. The store has washrooms for customers. On the whole the service is quick and efficient.
    1 person found this review helpful 👍

  • 4/5 Camellia K. 2 years ago on Google
    (visited in 2018) spacious interior, some kind of free interactive game projected onto some of the tables. i took the stairs most of the time, but sometimes the elevator: as the elevator doors closed, some bizarre racist graffiti was revealed scribbled/scratched on the doors. obviously nothing to do with the company, but it was not appreciated, nonetheless. Overall it's a good central location, and very calm, quiet interior.
    1 person found this review helpful 👍

  • 1/5 Hugh C. 1 year ago on Google
    This is by far the worst McDonald’s I’ve ever been to, I’ve even complained twice to McDonald’s HQ about them. They never get your order right and do some of the stupidest things I’ve ever seen. The latest mistake, they put the wrong bun on the bottom of my Big Mac…
    1 person found this review helpful 👍

  • 1/5 Ruth O. 2 years ago on Google
    Rude staff who shouted at customers. Order took so long we asked for money back and left. AVOID. Curry36 outside 100% better.
    1 person found this review helpful 👍

  • 1/5 Constance S. 1 year ago on Google
    I have never once gotten the correct order here. I have finally given up trying. Maccas ain't worth the hassle when far more excellent Currywurst is right there.
    1 person found this review helpful 👍

  • 5/5 Hans G. 1 year ago on Google • 601 reviews
    It’s spacious and the food is prepared quickly and decently. What more can you ask from a fast food restaurant.

  • 3/5 M 8. 2 months ago on Google • 249 reviews New
    Eigentlich ein sehr schönes mcdonalds. Die Lage ist natürlich für Reisende super, das Publikum au weia. Wenn sich da Gruppen von seltsamen Leuten einnisten und das Personal sie gewähren lässt, verstehe ich das einerseits, anderer seits ist es beängstigend. Wir haben dann Laden aus einem andern Ausgang verlassen als wir reingekommen sind, da wir uns beobachtet gefühlt haben und der Seiteneingang nicht sicher wirkt

  • 5/5 Neil i. 5 months ago on Google • 178 reviews
    Great view of zoo station. Good that you could order on machine then pay cash.. the cafe which is slightly separate counter well we waited nearly 15 mins for a cheese cake and walked away without getting served.. guy behind counter seemed to be doing everything other than get the queue down.

  • 1/5 Ivona B. 2 months ago on Google • 51 reviews New
    Das war der dreckigste MC Donalds den ich je gesehen habe. Tische sind vermüllt, auf einem war sogar B l u t. Mehrere O b d a c h….. die alle an verschiedenen Tischen saßen und andere um Essensreste oder Geld bitten. Einige haben nicht abgeräumte Tische nach essen durchsucht. Personal läuft vorbei und unternimmt nichts und reinigen auch nicht die Tische. Pommes waren kalt!!! Mussten Essen zum Teil leider stehen lassen und nach 5 Minuten raus.

  • 1/5 Josh F. 1 month ago on Google • 8 reviews New
    Worse McDonalds in the city !! Order 4 burgers waited 20 mins. 9 people who orders after me there ticket / collection number called before mine. When asked where my food was I was told Tonawanda back and wait! I counted 17 people in the kitchen talking joking and walking as slow as possible. Zero cares about customers. Just a joke ! Asked for a bag and travel tray for my drinks. Which seemed to much for the server to do. Food was cold and wasted like cardboard box.

  • 3/5 Nikita S. 1 year ago on Google
    Food is almost up to maccas standards, but the cheese in the burgers is almost never melted and there's always trash everywhere on the floor. The self order automats are slow and almost always out of print paper. I believe that to be called "restaurant" you have to provide the whole experience, not only the food. And for that reason, this place is probably the worst maccas in Berlin.

  • 5/5 Fatima A. 11 months ago on Google
    Loved the vegan nuggets, i was missing chicken nuggets because they arent halal her but this was an amazing substitute!

  • 1/5 Luna M. 6 months ago on Google
    terrible! I went to this McDonald's location several times hoping that things would change after a complaint was sent directly to the manager. Nothing getting worse! the toilets despite buying your 'menu' if you have to go to the toilet you have to pay a 50 cent fee... with the guy at the door very aggressive he is rude very rude!. The headquarters of this McDonald's is also very dirty, outside where there is the terrace and full of pigeon excrement with a terrible smell you almost risk an infection just by breathing. I strongly advise against going there if you don't want to waste money. I think they should close due to health conditions

  • 3/5 Penney B. 9 months ago on Google
    Very disappointed- McCafe closed and only muffins, cookies and doughnuts available and coffee in a paper cup ☹️

  • 4/5 senem 8 months ago on Google
    Usually it's crowded. The restaurant is in the middle of the attractive touristic places. You can order everything from the machines. Coffee is well, delicious.

  • 5/5 Rasim V. 7 months ago on Google
    Good staff Filet-o-fish is good

  • 1/5 Marco 1 year ago on Google
    All the power plugs are turned off and the toilet is paid, not even free with a receipt.

  • 2/5 Neil D. 2 years ago on Google
    I visited about 2pm. The area for table service was full so had to do takeaway. I had the 3 piece chicken fillet and fries. The fries were as good as other McDonald’s. The chicken fillets were dry and tasteless. Won’t be having those again.

  • 4/5 Ilari H. 2 years ago on Google
    Slightly tipsy, when placed the order, but the simplicity of the order machine made it easy and we walked away with what we ordered! Great place

  • 5/5 Jeremy L. 2 years ago on Google
    It's a McDonalds: the food is as you would expect. The service and especially the management are top-notch, however. It's a busy location and they work quickly to keep things moving. It's a really well-run store.

  • 5/5 David M. 2 years ago on Google
    Fast, easy to use, speedy service. Got my order correct. What more can you ask.

  • 4/5 Justyna K. 3 years ago on Google
    Very fast service and also nice. Look of the restaurant is also modern and nice for the eye. Hapily it wasn't crowded, even if I come in weekend.

  • 5/5 Frog N. 2 years ago on Google
    Good, but always check for all ordered items, they sometimes forge to put parts of the order in xd

  • 3/5 Anna S. 2 years ago on Google
    Standard like in every other McDonald's. Only advice is if you want to avoid paying for the toilets look for the code at the bottom of your recipe 😉 with it the toilet if free. Otherwise you have to pay.

  • 4/5 Grzegorz �. 2 years ago on Google
    Very tasty burgers, big portions, low prices. The best dishes I have ever eaten!!!

  • 1/5 Emil 2 years ago on Google
    I never saw so many people in McDonald's, even before Corona... P. S. Do you get some extra points from Google if you write a nice review, even it is fake?! 😄🤦🏻‍♂️

  • 5/5 Ден �. 2 years ago on Google
    A great McDonald's, huge like for all, especially for an employee who helped us with our order at the counter . He was very kind and polite, could help and spoke English with us.

  • 4/5 FOX B. 2 years ago on Google
    One of the better McDonald's.

  • 5/5 Jack J. 2 years ago on Google
    Always helpful and friendly staff , at least in our experience .

  • 4/5 Alireza J. 1 year ago on Google
    The food was Ok, you can use the machine to order the food on your table, service is fast, but a little crowded and that is predictable because it's near the train station.

  • 4/5 Levin S. 2 years ago on Google
    Very spacious and clean. And also very centrally located. If you’re looking for a place to rest and have a quick snack after a long day of shopping. This place would be a nice option.

  • 4/5 Creed Donald B. 2 years ago on Google
    Seemed to be all over the place. Many if the Order boards seemed not to be functioning. Located at the Zoo Bahnhof

  • 3/5 Sharon M. 5 years ago on Google
    Cashier's are great and will happily speak to you in your native tongue. Seriously busy place, being in the centre of a bus/train station and you have to pay 50 cents to be able to use the bathrooms... in a restaurant. The white hot chocolate is perfect though.

  • 1/5 Leonor S. 1 year ago on Google
    i hated the reception that i got when i was going to pay and get my food. it’s really expensive and the food isn’t worth paying that much. Plus i ate an ice cream that didn’t have flavor and it tasted like water.

  • 4/5 Bar K. 1 year ago on Google
    I like to eat there,, Home style Chicken burger is my favourite ,, The service is so rapid,, i can choose everything on the screen. One star is missed to be always better and better i would like to see more options of Beef burger from Mac. And to see more bigger Burgers too.

  • 1/5 Brigitta P. 1 year ago on Google
    Even no saucer for ketchup? Am I supposed to eat it directly from tabletop or? McCafe with no McCafe offers? Great.

  • 5/5 camille 1 year ago on Google
    Giving 5 stars just because all of my food was hot. Yes, even the fries! It was also somewhat clean, which is surprising considering how big this mcdonalds is

  • 1/5 Brian K. 2 years ago on Google
    Utterly disgusting service, bloke was whispering numbers, then told them to look at the screens, they were not on, disgusting, avoid

  • 4/5 Alessandro P. 1 year ago on Google
    What about to say about Mc Donald? Is the same atmosphere everywhere. Or your do love or you hate it. In my case I like the food. 🤭

  • 2/5 James C. 1 year ago on Google
    No hash browns on the breakfast menu. That’s only 2 stars for me. Also… see the pic of my cheese and ham toastie and compare it to the menu pic. Sue me.

  • 5/5 adi 6 months ago on Google • 2 reviews
    Had a very great experience. Me and my boyfriend wanted mcdonald’s and went even though we saw the reviews weren’t awesome - we were surprised to see everything was so so good! the staff were very nice, we ordered a big mac menu, a 9 nuggets menu and a big cookie. They give you the food to the table and it came out within literally 5 minutes, food was warm, and very delicious. They got every detail of our order correctly and everything was very yummy and fresh. Atmosphere was very nice, there were a lot of people but since the place is quite big we found a very nice place to sit at. Overall had a great time and the food was really nice!
    1 person found this review helpful 👍

  • 1/5 Dr. K. 4 months ago on Google • 2 reviews
    Horrible staircase. Not accessible for handicapped. The female manager particularly is very rude when she is at cash counter. Male manager is better. Staff is very loud and untrained. Tables are not properly cleaned. Always reluctant to accept coupons or offer discounts. Food is sometime okay sometime cold.
    1 person found this review helpful 👍


Call +49 30 30827833 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Paid parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✗ Wheelchair accessible seating
    • ✗ Wheelchair accessible entrance
    • ✗ Wheelchair accessible restroom
    • ✗ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery

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