I recently visited this shop and had an unfortunate experience. I found the perfect perfume I was looking for, but the cashier unfortunately made an error when quoting the price to me and attempted to sell it at a higher price than it was written on the price shield. Despite my attempts to clarify the mistake, the cashier remained insistent and had a negative attitude towards me. I would not recommend this shop to others and suggest they double-check the prices before making a purchase to avoid any confusion or disappointment.

Rude staff, i am a huge fan of make up & i live near this brunch. The sad thing is because of the staff special 2 old ladies with dark hair, i should shop from other brunches or online. They are not understanding,rude without patience & still they dont get it they are providing a service… what is a shop without Costumer???

Worst ever. Service simply awful, the one responsible for make up didn’t have time to give me advice on make up, which is generally ok if they have some clients there already but the third consultant just wasn’t willing to give me advice because it was not her „area“...well that’s why I went out without buying anything. I would if they would just have tried to consult me on make-up although she was “specialised” in Parfums.

Worker who helped me was incompetent, did not know difference between blush, bronzer and loose powder. Kept on saying it’s ‘too expensive’ for me.

Employees had no interest in advising me about the products. Bad attitude.

I Purchased Dr Dennis Gross Triple correction eye serum from Douglas, Kurfürstendamm, Berlin, Germany. Whenever I came back to my country, Canada, and opened the package I found It was empty. I have asked them several times to refund my money but they refused. I could never trust them again.

I walked in to possibly grab some samples. I’m looking for a new fragrance and wanted to wear it to see if I like before buying it. The store wasn’t too busy and the First Lady I talked to gave me something I had already tried and directed me towards the cashier who supposedly had more samples behind the counter. I politely asked for some samples and the lady behind the counter made me feel very unworthy. It reminded me of the scene in Pretty Woman when Julia Roberts walks into the boutique on Rodeo Drive. Maybe it was my attire or the way I looked, I’m not quite sure. I do know that I was shocked when I left that store and will never ever go back.

The quality and range of products we all know... unfortunately the staff is super unfriendly, as if they were doing you a favour to help you! I prefer going to other shops or buying online than going there.

Had a great time and loved the music from DJ adg. 💥

They even had DJ ADG playing because of Black Friday! Loved it…..

One of them patiently helped me and I was satisfied.

Great stuff, extremely friendly and professional

Excellent service, friendly staff and they’re speaking English very well :)

Best Douglas i've ever been too. Awesome experience. Big shout out for Bonni, Robert, Tanja for being nice, helpful and professional. They know their stuff very well. Highly recommend this special Douglas store!

This DJ brought the best Vibez into a Black Friday Shopping Madness! Met him at the Douglas Store in Kudamm and everyone was dancing! I appreciate that as Artist & Dancer ✨✨ Thank you for sharing love through music ❤️

Went to the Black Friday event today and had very competent beauty experts who helped me. It was a joyful and fun experience (good music and vibes with a DJ), I would definitely return back to this Douglas store.

During black Friday dj went crazy cause music was sooo load 🤧🤧🤧😪😪😪

very nice store , good service. It was quite expensive. They don't give you the x- mas code discount, even upon asking.

I remember times when the stuff was nicer and helped me to have a good shopping experience in the shop.

Nice staff, and decent selection of products, though I would pick another branch for hair products.

the staff was nice and tried to help, i didn't speak any german but they helped me anyways

Very kind and professional staff, amazing choice of all kinds of cosmetics and make up, often various promotions...one of the best drugstores in Berlin!

Pricy and high end!

Very helpful staff and good selection of perfumes but the shop floor has so much perfume in the air that it's impossible to discern what you are smelling; may be better to visit during a weekday.

A little overpriced but all and all it's a good experience

Employees were kind of rude + the selection of the products are so small which is not cool.

Very helpful personal

Good choice of main branded parfumes for an affordable price.