Nach nur 8 Wochen lässt die Wirkung vom Botox nach. Die letzten zwei Male haben mich leider nicht mehr überzeugt. Schade, ich war immer zufrieden mit dem Ergebnis. Am Telefon wurde mir nun auf Nachfrage bestätigt, dass sie seit kurzer Zeit einen neuen Wirkstoff nutzen. Scheinbar kommen die Kunden dann öfter, was die Kasse klingeln lässt :) ich suche mir eine neue Praxis

EDIT: So I tried another doctor, also a woman, not only did she leave a dent on my cheek but when I called to go in to fix it, they informed me that I would simply have to pay again because it was longer than four weeks. I explained calmly that I was gone for work and hence not able to come in, even offered to show my plane tickets etc. NOTHING. Only rudeness and stupidity on the phone and no reaction from "costumer service". Do not go here unless you want dents in your face and horrible patient care. At no point have I ever been treated with so much disrespect by a doctor, especially someone I'm paying for privately. Dr. Gordillo de Pflaum, not only spoke to me in a patronising manner but to her staff as well. I was 7 minutes late, called 20 minutes prior to my appointment and was calmly informed that is was not a problem. Naturally she took one patient before me but to teach me a "lesson" (her words, not mine ) she took an additional patient who had a later appointment before me because I used the toilet for a moment. I left the office in shock and tears. I will try another doctor at M1 but never again Dr. Gordillo de Pflaum, what a disgrace to treat another woman, a patient, like this.

Hello, This place is extremely affordable and convenient. It is also sloppy and has inexperienced or non-dedicated practitioners. I had a poor experience with wanting to carefully have max 0,50 ml lip filler injected, it was my first and only time in my life. The doctor/nurse convinced me to get 1 ml but I stopped her at 0,80 ml, although she wasn't very supportive of it. This was 2 years ago. I am still dealing with migrated filler in my upper and lower lip area. Multiple other practitioners have told me the filler was poorly injected - a BAD TECHNIQUE was used. Less so than the at all times risk of migration, which I am aware of. I regret not going back and complaining the weeks after it happened. It was subtle in the beginning, and when I called in they told me it was just swollen (having not seen it or suggested a check up). I actually never write these types of reviews online.. But since its so annoying to deal with this issue, and a waste of money to have the filler dissolved, I just wanted to share my experience. If you do choose to use M1 please ask/demand their most experienced practitioner, I also suggest asking to see credentials because this will prove the level of experience. Dont trust the receptionist´s word. Dont let the practitioners convince you of getting more ml then you are comfortable with. Basically, don't trust M1.

Ich hatte bei meiner vorherigen Botox-Behandlungen bei M1 das Problem, dass die Wirkung sehr kurz anhielt, oft nur wenige Wochen statt der üblichen drei bis sechs Monate. Obwohl der Arzt sehr nett war, entschied ich mich, die Praxis zu wechseln. In der neuen Praxis sind die Ergebnisse nicht nur langanhaltender, sondern wirken auch natürlicher. Der Wechsel hat sich somit als die richtige Entscheidung erwiesen, auch wenn es etwas teurer als bei M1 ist.

Die Empfangsdamen sind oberflächlich freundlich aber wiederholt unfähig Termine zu koordinieren! Die Empfangsdamen laufen mit ihrem lunch durch den Wartebereich und halten an der Rezeption ihr Mittagessen ab, äußerst unseriös… Geht gar nicht und macht keinen guten Eindruck, iss doch in der Küche oder im Personalaufenthaltsraum. Die Praxis war zudem schon Mal gepflegter. Die angehenden Ärztinnen sind bemüht. Leider kein transparentes Angebot vor ab, dass bestimmte Produkte verwendet werden.

Seit 5 Jahren gehe ich zu M1, seit der letzten Behandlung bin ich leider überhaupt nicht mehr mit der Qualität der Produkte zufrieden. Botox: Nach 4 Wochen bereits deutlicher Wirkverlust und nach 8 Wochen ohne Wirkung. Die vorherigen Behandlungen haben IMMER mindestens 4-6 Monate gehalten. Finde es auch ehrlich gesagt ziemlich daneben, dass der Fehler jetzt beim Lifestyle der Patientinnen gesucht wird. In den Bewertungen liest man doch ganz klar, dass es kein Einzelfall ist und bei vielen langjährigen Patientinnen aufgetreten ist.

Als ich heute zu meinem Termin kam, wurde ich von einer wirklich sehr überheblichen Mitarbeiterin empfangen. In der Praxis sollte ich dann ganz selbstverständlich ohne eine Form von verbaler Entschuldigung mindestens eine Stunde warten. Ich erklärte ihr, dass ich mein Kind aus der Kita holen müsse und ob sie mich dann ganz sicher in einer Stunde dran nehmen kann und darauf hin weigerte sie sich, das so für mich einzurichten. Ich habe den Termin als Schlussfolgerung abgesagt und die Praxis verlassen. Und ich möchte dort auch nicht wieder hin. Weil ich behandelt wurde, als sei ich Montag morgens mit Schnupfen in die offene Sprechstunde einer Hausarztpraxis gegangen und hätte verlangt, sofort dran zu kommen. Für eine Praxis, in der es um Schönheit und Wohlbefinden geht, gehört für mich auch die freundliche Begrüssung und Kommunikation am Empfang dazu.

I have been a regular customer for M1 since Munich and I really like the doctor that I have been seeing in Berlin Mitte. However, the customer service team disappoints me. Today I called and notifed the clinic that I would be running late for 30 mins and asked if I could get later appointment. She said “no, the day is full.”, which I understand but I hoped she would find another day immediately to arrange for the appointment. However, I felt a little unfair because I had to wait for 2-3 hours for the doctor every time and on top, 3.5 hour for my last visit according to my calendar. Yet, the team cannot help to find a solution for the customer and just said “no”. And on top, when I shared that I had to wait 2-3 hours for most of my visits, she said “it’s impossible that you had to wait that long” and mocked as if I was telling lies. It is very insulting to accuse and assume that the customer is lying. I do everything with a calendar and I usually am not late. That’s why I know when I had to move my meetings or cancel my meetings so that I could get the treatment after hours of waiting. I still want to go back to the clinic for the sake of the doctor(she is a really nice lady) but I hate their customer service. So, if you want to go, be prepared to be treated like “shit” although you might be spending hundreds and thousands (collectively) there.

Average at best. The entire procedure took 2mins and no 'before' pictures were taken. I ended up with uneven eyebrows, and when I went in 2 weeks later to have it fixed, I was told "one eyebrow will drop soon". By the time it dropped, all other effects were gone and I was back to normal. Waste of time and money with no effect except for a floating eyebrow for 2 months.

Very bad result and very bad experience👎🏻i have jawline filler ,even both said my face was not same after process ….

Had an appointment in June, they charged my card twice for the services received and told me one would reverse. The charge was never returned to me and they have ignored every email I've sent trying to resolve this and have hung up on me when I've called. They have effectively stolen over €500 from me and are now completely unresponsive.

Very comfortable and modern spaces. Dr. Fiorella is very professional, patient and explains the processes very well.

Had botox on the 20th September. It's now the 9th November and the botox effect is almost gone. I emailed the clinic about this and didn't get a reply. Therefore I do not recommend this place

Das neue Botox hält null! Nach einem Monat habe ich IMMER NOCH Falten!!! Nachspritzen bis 21 Tage, aber wenn man in Urlaub ist, ist es schwierig vorbei zu kommen. Bin sehr enttäuscht, gehe auch nicht mehr hin. 300€ rausgeschmissen für nix!!!

Ich hatte einen Termin und 11:15. Als ich kam, habe ich gefragt, wie lang die Wartezeit ist. Man sagte mir, mind. 40 min. Freiwillig bekommt man keine Info, wie lange es dauern wird. Man muss schon nachdrücklich nachfragen. Ich kam dann erst um 13:05 dran!!! Man lässt in dem Laden Tausende von Euro und wird behandelt wie ein Bittsteller. Echt jetzt? Da funktioniert jede Hausarztpraxis besser. Die Empfangsdamen verweisen auf neuen Chef, der nicht will, dass Kunden über Verspätung benachrichtigt werden. Der Chef will also, dass man 2 Stunden wartet?!? Was soll das denn für ein Service sein? Die Ärztin Dr. Gerontidis ist übrigens sehr gut und fair. Schade drum. Vielleicht mag der neue Chef ja den Service nochmals überdenken, sonst suchen sich halt alle ne neue Praxis.

Am Empfang sitzt eine sehr sympathische und nette Dame. Vor der ersten Behandlung muss ein Fragebogen ausgefüllt werden.Die Wartezeit ist sehr kurz. Bei der Frau Lang fühlt man sich direkt geborgen und gut aufgehoben. Zuerst wurde ich komplett aufgeklärt. Im Anschluss führte Sie die Behandlung durch. Sie war komplett schmerzfrei. Ich kann diese Praxis nur empfehlen.

I went here for a number of years. I’ve always always told to wait at least 30 minutes usually closer to 45. One appointment I showed up eight minutes late and was told go “Go home” and forget about it. No alternatives offered. I would not come here again I’m extremely frustrated and they’ve been very insensitive and wasteful with clients time.

regular customer of almost three years here. i go every 6 months for my frowning issue. The botox fixes muscles between eyebrows; i get to sleep better and have less headaches. top notch service.

Dr. Fiorella Mondonendo Rodriges makes it beautifully. I'm very happy with treatments and feel myself safe in her hands. I look natural and jounger.

I have been going to m1 for over 4 years. The service is impeccable and the quality is exceptional. I totally recommend it!

Beautiful clinic, really nice and helping staff. Also prices are really affordable. I'm already booking my next appointment!

I had three treatments for botox and lipfillers in the past three years and I am satisfied with the results and the treatments by the doctors. After 15 days you are free to visit for any corrections. Good advice is given, also to not overdo the treatment. I am happy :)

I am very happy with M1 Beauty Mitte. Incredibly friendly and courteous staff (doctors and receptionists), felt super comfortable there. Easy to make an appointment and luckily you get a reminder a few days before which it is a really nice touch. The consultations were helpful and the results were what I wanted :)

I am very disappointed with the customer service I received. Despite being only 10 minutes late, I was not informed about how long I would need to wait. Typically, even when I arrive on time, I end up waiting for at least 10 minutes. Missing my appointment and having to wait is understandable, but not providing an estimated wait time seems very careless. I have now been waiting for nearly an hour and am late for work. Additionally, the receptionist at the Mitte location was quite unkind.

Please reconsider visiting this clinic – the doctors frequently change, and they often run very late, resulting in hours of waiting in the reception area. Additionally, they have ongoing issues with their booking system. The reception rarely answers the phone and, when they do, they are quite unfriendly. There are better and more affordable options for your treatment elsewhere. Unfortunately, this clinic will likely waste your time in a very unwelcoming manner. I went 4x times and they have been on time or gave me the wrong times to arrive to the clinic.

Ich bin vom Kundenmanagement sehr enttäuscht. Vor zwei Wochen bekam ich eine E-Mail (unseriös wirkend, ohne mich beim Namen zu anzusprechen oder eine Rechnungsnummer darzulegen) in der es hieß, ich hätte eine Rechnung aus dem Jahr 2022!!! nicht bezahlt. Was faktisch nicht richtig ist, denn diese musste ich wegen technischer Probleme überweisen und konnte sie nicht, wie üblich, vor Ort bezahlen. Auf meine E-Mails gibt es immernoch keine Antwort dieser Mitarbeiterin. Es ist unmöglich sie telefonisch zu erreichen, da man in der Warteschleife für Beauty-Fragen landet, um dann mitgeteilt zu bekommen das die Person am Telefon keine Möglichkeit hat nachzusehen oder die Kollegin selber zu kontaktieren, um das Problem zu klären, denn es gäbe so viele Menschen in der Buchhaltung und man würde sich ja nicht kennen. Ich finde dieses Verhalten unseriös und unprofessionell, man wird mit Anschuldigungen einfach links liegen gelassen. Vielleicht bekomme ich Dank dieses Kommentars mal eine Antwort auf meine E-Mail.

Ausser Kosten nichts gewesen

dr. Fiorella Rodriguez is amazing! Her work is natural and beautiful like her 😍 always happy with her results!

A friendly Team, will welcome you in a wide Studio with a beautiful blick on Hackesher Markt. The place is really clean and take an appointment is super easy, as drink a glass of water. People are professional, and personally I am more than happy

Had several treatments in the past few years. I have always been satisfied and never had a bad experience. If I want something done that isnt realistic they will tell me upfront and explain why. Thats what I think makes a good practice - not doing just ANY treatment just for the sake of making money but being honest about limits.

Amazing service! Amazing results... Couldn't be happier!

I waited one hour for a 2 minute consultation..Too commercial !!

This is my third time at this fantastic clinic, I had my cheeks filled for the first time with the wonderful Dr Rodriguez, she was so gentle and reassuring and the results are super. She also administered Botox that was completely painless. I have had treatments at other clinics but none are as good as this. Thank you Dr Rodriguez for your skill and kind bedside manner.

very good experience, had fillers done. The doctor was very attentive and I am very very happy with the result.

Wonderful experience: from the beginning the whole staff was very kind and attentive, my questions were answered in the first appointment with Fiorella, she was very professional and I am fully satisfied with the results and with her expertise in doing exactly what I expected. I can only recommend M1, thank you!

Very inconsistent in quality. Am very unhappy with the treatment, even after going back twice for a checkup they couldn't fix it because the initial treatment was done very asymmetric. Will not go back here.

My experience was amazing! During the consultation I felt heard and not pressured to get more product, my doctor was female and we just love that in general. Honestly my favorite Botox experience and results I have ever had. Will definitely be back.

I did Botox today, it was super fast and didn’t hurt at all. The doctor was very nice and answered all my questions

Unfortunately the receptionist seems like they are more interested in being treated than being helpful to clients.

Super friendly and patient staff. First time for fillers and started to feel a bit funny and they were so kind and supportive. Will definitely be back and would recommend!

I came here in February as I was always frowning in front of the computer and getting a deep and tense line. Dr. Rodriguez treated me with Botox, she was informative and had very good bedside manners. I stopped frowning and the effect is still there 6+ months after the treatment!

Very professional and the doctor (Rodriguez) made me feel comfortable the whole appointment. Totally recommend it!

Super happy with M1 Beauty Mitte. Incredibly friendly and helpful staff, felt taken care there. Easy to make an appointment, central and beautiful place.

Hallo ich möchte eine Termin Ob wissen was kostet gezischte mahen Sie

Alles super. Gute Praxis für kosmetische Behandlungen.