Zoobio GmbH image

Zoobio GmbH

Pet supply store

👍👍 I have a regular monthly order of hay pellets for my old horse. Occasionally the delivery is a little late but Zoobio always contact to let me know and give a reduction code to say sorry! Excellent value for money, good quality product. People often mention delivery, order, products,


Address

Josef-Orlopp-Straße 55, 10365 Berlin, Germany

Website

www.zoobio.de

Contact

+49 30 200042082

Rating on Google Maps

4.50 (1.1K reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: delivery (8) order (6) products (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 barbroutti 5 years ago on Google
    I have a regular monthly order of hay pellets for my old horse. Occasionally the delivery is a little late but Zoobio always contact to let me know and give a reduction code to say sorry! Excellent value for money, good quality product.
    1 person found this review helpful 👍

  • 4/5 Anna 4 years ago on Google
    I have ordered two times from the site. Both times the products were exactly what I had ordered, with long expiration dates, the products matched the pictures I had seen, the packaging was careful (nothing was broken) and I didn't have any problem at all. Especially the second time they called me to inform me that the dispatch of my order will take a few days due to lack of some products. The shipping is generally fast. The disadvantages of the site are that the communication is in English and the prices of some products are not consistent (the second time I bought the same product as the first time, but at a higher price). I will definitely buy again as long as the prices are low.

  • 5/5 K W. 4 years ago on Google
    Ordered from these suppliers a number of times, always happy with my experience. The prices are competitive, the service is good and delivery is timely. There was a glitch in my last order where they didn’t have stock but I appreciate how quickly they got in touch and that I had a number of options to chose from to rectify the situation. I’ll continue to use them as a supplier for my rabbit food and toys.

  • 5/5 Mischa H. 5 years ago on Google
    Good communication and fast delivery. The day after I ordered I received an email, asking me if shipment in 48 hrs was acceptable. Excellent service and a breath of fresh air after my earlier experience with Zoobio, when I heard nothing and delivery took at least 2 weeks. Communication makes all the difference!

  • 1/5 jonny d. 3 years ago on Google
    A poor experience with this company. Despite the name, Petsmenu.co.uk are based in Germany, not the UK. They sent the wrong item and requested multiple emails with pictures to establish this fact. Once they accepted their mistake, they told me they wouldn’t send the item I’d paid for, until they’d collected the mis-sent one. They then expected me to wait around all day for a delivery driver to pick up the item. This was collected on Thursday, and at time of writing the following Tuesday, I still haven’t received any word telling me they’ve sent the correct item I paid for weeks ago. Best avoided.

  • 4/5 Wendy T. 5 years ago on Google
    Great range, great service. Had a small issue with ordering online but called the local number provided and it was sorted professionally and swiftly. There's a short lead time on delivery which was OK because they stock breeder-recommended pet food I had struggled to find elsewhere.

  • 5/5 C 3 years ago on Google
    Good low prices, delivery fee for smaller orders is a little bit higher than I'm used to-but worth it for the wide selection and low prices. They carry brands other than just trixie when it comes to small animals, and for that alone they are very worth it for me.

  • 1/5 Sam E. 5 years ago on Google
    This site is probably amongst the worst with which I have dealt: - It advertises products as if « in stock » while in fact they are not. You end up choosing whether to wait for stock to arrive or receive a partial order. If you need the product, choose a partial delivery, and purchased enough for free shipping, you would still have to pay for shippimg of the missing items if you choose to still receive them: they say they will reimburse you for it if you make a request after receiving the item. This exact scenario happened to me on TWO orders IN A ROW. - The return policy is pitiful: one has to pay for the return postage fee to Germany regardless lf which orderimg site was used : I ordered on petsmenu.fr and received products from Zoobio which I have to return to Germany - postage cost for this is equivalent to a third of the product’s cost.

  • 3/5 JOHANNA M. 4 years ago on Google
    The dog bowls were not as in the picture but quite nice anyway. I was promised a photo of what they looked like before I comfirmed my order but this never happened and despite me not confirming my order, the bowls came anyway. I kept them as they are quite a nice green despite not being the same as in the picture.

  • 5/5 Wanchi 7 months ago on Google
    Fast shipping, great selection of items, good communication. Thanks!


Call +49 30 200042082 Open on Google Maps

Amenities


  • Accessibility
    • ✗ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping

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