1/5 Mike Z. 6 years ago on Google
This
review
has
nothing
to
do
with
the
actual
excursions
and
tours
provided
by
Island
Tour
Centre,
but
with
their
customer
service.
We
booked
a
whale
watching
trip
for
a
Sunday
morning
and
were
preparing
to
go
until
it
was
canceled
by
Island
Tour
Centre
on
Saturday
afternoon.
When
I
spoke
to
Michelle
(by
phone),
she
said
we
could
use
the
money
towards
another
trip,
or
they
could
refund
us.
We
couldn't
fit
any
of
the
other
options
in,
so
I
asked
for
a
refund,
got
a
receipt
saying
I
was
refunded
$200USD,
and
thought
nothing
more
of
it.
Once
I
got
home
from
my
trip
a
few
days
later,
I
realized
that
they'd
kept
the
$5
admin
fee
from
each
reservation.
$10
isn't
much,
but
I
was
offered
a
full
refund,
so
I
expected
one.
I
called
them
back
and
managed
to
speak
to
Michelle
again.
This
time
she
told
me
that
the
admin
fee
is
non-refundable
under
any
circumstance
and
that
I'd
agreed
to
the
terms
and
conditions
on
their
website.
Their
terms
and
conditions
don't
differentiate
between
if
I'd
canceled
the
booking
(in
which
case,
fine,
keep
the
$5
admin
fee)
and
if
it's
canceled
by
the
business.
I
pointed
that
out
but
it
didn't
seem
to
matter
to
Michelle.
I
then
pointed
out
that
if
they
were
truly
sticking
to
their
cancelation
policy,
I
should
be
charged
100%
of
the
trip
cost,
since
it
clearly
states,
"Any
cancellations
within
24
hours
of
scheduled
program
time
will
be
charged
full
price
of
scheduled
program,"
and
again
doesn't
differentiate
between
if
I
cancel
it
or
if
they
cancel
it.
Absolutely
avoid
this
place.
They
do
not
care
about
your
experience
and
there
are
other
places
that
do
whale
watching
excursions
that
aren't
as
scummy.
There
is
nothing
to
stop
them
from
taking
your
booking,
canceling
the
trip,
and
pocketing
the
money
anyway.
Not
worth
it.
Go
somewhere
else.
