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Starbucks

Restaurant Cafe Bar Coffee shop Breakfast restaurant Coffee store Espresso bar Internet cafe

Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability. People often mention store, drink, location, manager, Starbucks,


Address

711 Lake St, Oak Park, IL 60301, United States

Website

www.starbucks.com

Contact

+1 708-660-9357

Price rating

$$ $$

Rating on Google Maps

4.00 (419 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 5:30 am to 8 pm
  • Thursday: 5:30 am to 8 pm
  • Friday: 5:30 am to 8 pm
  • Saturday: 6 am to 7:30 pm
  • Sunday: 6 am to 7:30 pm
  • Monday: 5:30 am to 8 pm
  • Tuesday: 5:30 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: store (12) drink (11) location (10) manager (7) Starbucks (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Violet A. 1 year ago on Google
    The remaining baristas and supervisors at this store are AMAZING! Unfortunately the manager at this location has ruined the store. From what I’ve observed he’s chased almost all the employees away. He is barely nice to customers so I’m sure he’s not nice to his employees. Clearly something is wrong when 90% of employees leave the store in a few months. According to staff they have so little employees that corporate had to reduce their hours. The reduced hours have nothing to do with the store unionizing like another review says. Corporate has really dropped the ball with this once amazing store. I won’t be back until the manager is gone.
    12 people found this review helpful 👍

  • 1/5 Jess A. 1 year ago on Google
    The few baristas that are left at this location are phenomenal, and I’m really proud of them for sticking it out. I used to work here, and it was a store that I loved and was happy to give my whole heart to. Management changed, though, and the empathetic, energized, joyful environment that me and my phenomenal team loved working in was gone quickly. Despite my years at the store (4, non-consecutively) my input was never valued less. We were treated as though we had the worst intentions, despite the fact part of our mission is “assuming the best in people.” I felt unheard, disrespected, and it no longer felt worth it to stay. I gave some excuse about finding a better job, though, I regret that now. The new manager was not ready for his role, and instead of admitting that, being honest, and taking accountability for many, many missteps, he has chosen to double down on his poor management style. The environment felt hostile, despite the cheery demeanor he tried to hide his malice under. My heart breaks for those of us who gave up the best team we’d ever had due to the declining environment, but my heart breaks even more for those who have stayed and had to watch their store; a place we’ve poured our hearts, time, and soul into devolve into madness. RIP Starbucks Oak Park. I hope better management will bring you back to us one day.
    11 people found this review helpful 👍

  • 1/5 Andrew L. 1 year ago on Google
    Used to work here. Unfortunately the manager is incompetent and is not fit to manage a Starbucks. He’s run out almost the entire staff and there’s no sign of improvements on the horizon. The store’s condition is not a result of unionizing; he was a driving factor FOR the store unionizing to begin with. Boycott this location until an actual leader is brought in here. What a shame.
    8 people found this review helpful 👍

  • 2/5 jamba1878 11 months ago on Google
    Is SBUX mgt paying attention to this mess!!?? Used to be a great store but the manager has run it into the ground. Oak Park could use some help here. Hundreds of other stores in Chicago have gotten it right.
    6 people found this review helpful 👍

  • 1/5 Liliana J. 1 year ago on Google
    The baristas and the shift leads are wonderful, the manager however is a rude little man that gives an attitude to customers when he's overwhelmed. I got my drink at another location and ended up having to go the the oak park location to have it remade since I was already almost home and didn't wanna drive back to forest park. When I asked if my drink could be remade he sighed with an attitude and it appeared to me that he rolled his eyes. My drink did end up being remade but that interaction left a bad taste in my mouth. I also heard that the lead union organizer at this location was fire but that the store still won their union vote. Congratulations to the stuff for this amazing win. I would love to support this location more if it wasn't for the manager tho
    6 people found this review helpful 👍

  • 1/5 Chicago F. 10 months ago on Google
    Worse Starbucks I’ve ever been too. Not only filthy out front, trash, urine stains at front entrance but very dirty inside. Flies in bakery case, tables not wiped down, etc. I will pass and try one of the other coffee shops down the street. 🤢
    3 people found this review helpful 👍

  • 5/5 Daisha O. 2 years ago on Google
    * Great Customer Service *Fast Service * Clean * Paid Parking Available I plan on being back :)
    2 people found this review helpful 👍

  • 3/5 Faisal H. 4 years ago on Google
    Got my drink right. Location is nice although on the small tight side, I really like their outdoor seating area tough. Folks here do their best but a bit more efficiency can achieved to make the lines move faster.
    2 people found this review helpful 👍

  • 4/5 Mahki Z. 2 years ago on Google
    My go to Starbucks.. amazing staff and I probably haven’t had my caffeine fix in awhile because what in the new decor!!!!! I love the ambiance, color scheme, layout etc… I love that pickup is in front not at the back with the cute sign too for mobile orders. 4 stars just because 5bucks are not pocket friendly lol
    2 people found this review helpful 👍

  • 4/5 Ellie S. 1 year ago on Google
    Really nice baristas, but also long lines. ORDER AHEAD on their app if you get Starbucks during the morning or afternoon rush, or it might be a 15 minute wait.
    1 person found this review helpful 👍

  • 1/5 corinna m. 1 year ago on Google
    Customer service isn’t friendly. I got more smiles from people walking to Starbucks than the employees who work there. My name was not called out, nor on the drink. My drink was poorly made! My strawberry refresher had more ice filled in my cup than the drink itself. Disappointed in this location!
    1 person found this review helpful 👍

  • 4/5 Veronica L. 1 year ago on Google
    So I really didn't get a feel for this place, or maybe I did. My current drink is the Caramel Ribbon Crunch. However, they had no crunch, but was still offering the drink. Which was weird, because the drink literally says CRUNCH in the name, and if you don't have the crunch, you don't have the drink. Nonetheless, the staff was still welcoming and apologetic.
    1 person found this review helpful 👍

  • 5/5 Clady Grace F. 1 year ago on Google
    10 months ago I left a very bad review. It is time to correct it. I decided to correct it to current times after giving them a few shots again. I have ordered 3 times since then and it's been perfect. I love that they keep the pound cakes in the cellophane now. I have the option to eat it later and it stays perfectly moist. Coffee is as I ordered as well. My only complaint is the raw bacon in the sandwiches. This isn't their fault because every location cooks it the same way. I wish they would cook it separately so it gets fully cooked. It's no big deal when getting delivery because I'll take it off and nuke it a minute. Maybe corporate can make changes on that? Great job on awesome improvements at this location.
    1 person found this review helpful 👍

  • 3/5 Jillian Soto F. 8 months ago on Google
    always nice people but probably one of the slower starbucks in the mornings no matter how many staffed it’s just always 5-10-30 mins behind and NEVER go wednesday mornings the local high school occupies the entire space.
    1 person found this review helpful 👍

  • 5/5 Don K. 2 years ago on Google
    Crowded but still pretty fast service. Drinks perfect. Parking lot a bit tight but not too bad. Recommended.

  • 1/5 Anthony G. 1 year ago on Google
    this place is dirty and they do a horrible job with the garbage in the back. The garbage cans are always overloaded and they leave trash on the ground. No wonder why the rat problem is so bad. I’m surprised the residents don’t call the village

  • 5/5 Christopher D. 1 year ago on Google
    This Starbucks used to be super busy on Sunday mornings, but It seems like they've made some changes and wait times aren't an issue anymore. Staff is super friendly!

  • 5/5 Fazia A. 9 months ago on Google
    Very good service. Couple times they’ve slipped up on the oatmilk part but were very accommodating to replace.

  • 1/5 Jennifer C. 7 months ago on Google
    My complaint is the service of the barista. The resource who took my order was polite but the experience was ruined by the red hair barista working at 10am on Nov 3rd. Brutal! My partner got his coffee and mine was being prepared but left as she started to make another customer their order; he was 2 spots after me. All she had to do was pour my coffee in my cup but no…she thought the other customer’s order was more important than mine. Unacceptable! 🤬


Call +1 708-660-9357 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Prepared foods
    • ✓️ Healthy options
  • Popular for
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating

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