We visited there last night for supper. We waited 25 minutes before receiving the menus. The waitress took our order after being asked for help. The order took an hour before being brought to us. We didn't get side plates or even cutlery. We had to ask for everything including the side garlic, chillies and Parmesan cheese. We were not once asked if we needed anything or if everything was okay. Managers from Spur and John Dorys were there, but no one bothered to check on their customers. More than 5 families walked out without being assisted. We were also in a hurry to be on time for a movie but the waitress didn't even bother. We literally had to get off our seats and go to the entrance to pay for our meals which the lady in front had no clue about our order. This kind of poor service is unacceptable and if its busy get more competent staff. I will never be visiting Panarottis again after this bad experience.

I have ordered take aways as well as sat in and eaten. The food was always well prepared and tasty. Pizza, pasta and dessert. The most recent occasion, i had ordered a call and collect and when i went to collect, the waiter offered me to sit in and eat as i had my little one with me. I had a cappuccino, and a good lunch. That was really kind. Thank you Donald, your service was great! Good food, good service.

Great for kids while adults decide on their meals. I loved the care from the lady who looked after my kid. She's has a patient heart.

Loved everything about it. The waitress' customer service skills was above expectations

Panarottis Secunda is always a hit. Everyone is friendly and the food has always been good. Lots of veggie options if you don't eat meat. Our go to place when we feel for quality pizza or focaccia.

Best pasta in town. A little piece of Italy in Secunda. Great wine selection. Cozy place

True Italian cuisine... very original filled with amazing taste not to mention the perfect crust that dominates the pallet. Good,speedy and friendly service what you whould expect!! HIGHLY RECOMMEND no pizza or pasta can compare to panarotties !!!! Well done

We ordered pizza and received a sausy mess... both Rib and Steak, and Al caporne were just a mess. Worst pizza experience we have ever seen...

Excellent pizzas! It is a pity that it is usually a major struggle to get a hold of them by phone to place an order. I'd personally prefer to have my call answered and wait in a queue in stead of constantly placing unsuccessful calls.

A good (or bad) 45 minutes after we were seated and awaiting our order we get asked to move to another table so that a larger family who were staring at us in anticipation could be seated at our table adjoining another table. Out of pure obligation due to the waiting individual blabbering out loudly if we could move, we said it was ok. After reconsidering we would have to move from a table we chose and were already comfortable where we were, we conveyed we would rather stay. The rude waiting individual then pulls away our adjoining table to suit the larger group family, leaving our family of 3 adults and 2 children squashed and cramped up at a tiny 4 seater table. 2. We were served our food on chipped saucers. 3. One of the waiting individuals kept wierdly staring at us making us feel very uncomfortable. 4. The worst part of this disgustful treatment by your waiting individuals, was when the card machine was brought to us and the individual shouted "DECLINED, DECLINED!!!", after swiping our card and waiting for us to put the card away! After the this unscrupulous individual blurted out this statement, and got the reaction they wanted (clearly out of their maliciousness), our shock and surprise, they then shouted "joking!" and laughed!!! We complained about this nasty individual and this horrible experience at your restaurant and were told by a so called "manager" with no badge to state they were the manager (with a lie for an excuse as to why they had no badge) that our complaints were acknowledged and we would be phoned by the branch manager /owner, but guess what... unsurprisingly, we never got that call!

Clean premises, friendly staff, Sam served us, nice food....

I ordered a pizza for collection. Collected and went home to only realize its a wrong one. Called them back they fixed the matter. Went back to collect. Got a wrong one again and they swopped it. I was impressed with how they were attending to the matter . Great service panarottis.

Worst service EVER!! No one wants to work and everyone roll their eyes at you. Definitely won't be coming back anytime soon!! If I could give NO stars I would have!

In the last two months we have been there 3 times. The aircon upstairs doesnt work its terribly hot in there including the kids play area. Waiters are slow, had to keep asking them to come assist us. Today's experience ended badly, ordered 2 take away pizzas waited for an hour while sitting there no pizza. Had already paid for it, went looking for the waitress only tonsee her sitting and had to ask where is my pizza. Then she went to enquire to find my pizza was never made. I started expressing my disgust of the terrible service, the manager came to tell me that my pizzas apparently burnt because of loadshedding? Isnt it a wood oven? Why didnt the waitress inform me of whats going on? The pizza I received was also of bad quality. So bad service, bad food and bathrooms are always filthy. Place has gone down over the years.

When we arrived we were meet by a manager and her is Sibongile , she’s so rude for someone who’s a manager. She really spoiled our day.

Used to be a nice place to go with family, when we arrived no one cleaned the table, its filthy. We waited for the waiter to clean the table before we could sit down and order.

It's a great restaurant to go to with friends and family. Their specials are great! The children play centre is great. The hospitality is good too

Good food, service is horrible, waited 30 mins to be served