IF they keep the appointment, you’ll get the worst massage you’ve ever had. They have maybe 2 good therapists. But they cancel 99% of their appointments. Typically last minute so you can’t get in anywhere else. I’ve asked 2 times to be contacted by a manager and nobody ever cares enough to get in contact with me. This is a poorly ran business, with poor customer service, and even worse care if you ever get on the table for the actual massage. Seriously save your time and money and go elsewhere. Destress express is good, go there! Update it’s now been 4 times I’ve been told someone would contact me so I could cancel and nobody has contacted me. Terribly ran business

My therapist recommended a massage after the death of my daughter...I choose massage envy for the quick appointment..I was really tense and had a lot tension in lower back and neck...even pointed it out on tablet they give you before massage...w.o going into detail...I let therapist know of death just in case I started tear up....and she started w.her own problems and talked during whole massage...even thanked me for listening...the actual hell??? I was offered a free deep tissue massage after complaining to HR and salon itself...but no thanks..I'm good...canceled my payment through bank and put stop payment on credit card since they had it on file...sometimes you get what you pay for...or in this case...what you scheduled for....

I paid for an hour massage for my boyfriend . He said the massage was not to great and it seemed like the lady Andy was in a rush. She also ended the massage 15 mins early so it was not even the full hour . I did call the next day just to speak to someone to let them know and I was told by the receptionist I would get a call back from somone . I haven't received a call yet. We all get busy that's understanding , however when you have a business and you want to maintain customers, I would've at least just appreciated a phone call back . I feel like I was ripped off because she ended it early and it was at 7pm however even y'all close at 8 and your in a rush to get off , maybe you shouldn't take on night clients .

The therapist was great but the floor in the massage room was disgusting. White gunk and dried slob located right underneath the table. I wanted to throw up.

Horrible experience. I scheduled a deep tissue massage and after 40 minutes of waiting, I was told that my therapist was not there. I was rescheduled for the next day and I realized that I was not put with the right kind of therapist once I was on the table. I requested a deep tissue massage and was scheduled with someone who does light to medium pressure. Very disappointed. Don’t waste your time here.

I had a 60 minute massage yesterday with Jennifer and it was amazing! She did a wonderful job at helping me to relax but not fall asleep. I’ll be getting a 90 minute next time for sure! Also, Haley at the front desk was very knowledgeable and helpful and sweet. I was hesitant at first due to some older reviews and of many new ones to go off of, so I’m leaving this to at least let people know about my recent experience with these two ladies.

I had one of the most amazing massages from Jennifer today. I have been dealing with joint pain for years and after the massage I was able to walk without pain. It has been so long, I had forgotten how that actually felt. The staff was very friendly and attentive. The facility was clean, comfortable and calming.

The experience received today was frustrating. Much of my appointment was used debating front desk staff Haley about her forceful desire to have me sign a prenatal contract as a name chosen to decline to answer as. Signing a contract for a prenatal massage makes sense if pregnant however it is not accurate if currently not expecting. Ms. Haley stated “If you do not sign then your appointment will be canceled and you will pay full price.” Also per Haley “just sign so I can get you back there.” Customer Reply, Uh. NO. Additionally the promotion intended to use with my gift card was expired and was told so only after the massage was complete. Staff was informed the appointment creation date and upon arrival to the appointment that interest was to be paid by gift card. Basically appointment ended overpaid with shorten massage length due to the contract debate. The masseuse was gentle. Music selection was white noise and this customer preferred relaxing tones. Much of the appointment was utilized silently reviewing the disappointing service of front desk instead of relaxing enjoying the massage. There will be no praiseful recommendations for this location.

Jimmie was OUTSTANDING! he made sure that my target areas were handle. The overall massage was fantastic. Definitely will return😊

I have finally found my masseuse! I have gone to countless places and have always had a hard time finding someone with the right pressure, technique, aesthetics, etc.! Andrea is seriously amazing! And I have recommended her to all my friends. I feel she takes the time to listen to your needs and always does a great massage. I look forward to my monthly massages! Thanks so much Andrea!

My experience at the Massage Envy in Hampton, Va was not as exceptional as my previous visits in their other location(Williamsburg Va). While the front desk and waiting area appeared clean, I was disappointed with the state of the massage room. The carpeted floor looked visibly dirty, which was unsettling. As for the staff, Kaitlyn at the front desk was polite but lacked a welcoming demeanor, as I didn’t witness her smile during our interactions. Moving on to the masseuse, I had Marche, who initially seemed kind. However, there was a last-minute switch from the masseuse I had booked, echoing similar experiences mentioned in other reviews. The massage started off well, and I was hoping for the same level of quality as I had experienced before in other location. I communicated my focus on my lower back and shoulders, especially since I had given birth five months ago. Unfortunately, the consistency in pressure throughout the massage was lacking, and Marche’s routine seemed to vary with each side of my body. Towards the end, I noticed that she spent an excessive amount of time on my heels, employing much lighter pressure that felt more like fidgeting than a focused massage. Regrettably, even after spending $140, I left the session feeling tense and dissatisfied. While I acknowledge that others may have had better experiences at this location with different masseuses and timings, I am hesitant to recommend this specific Massage Envy. Instead, I may choose to drive back to the Williamsburg branch, where I’ve consistently received excellent massages from their skilled masseuses.

Andrea! Is the greatest like TOP TIER 🙂 and the Receptionist are always nice 🙂the membership is well worth it haha !