Chelsea was great and helped me remove an extra link in my watch today. I’ve bought jewelry from here and it’s always a seamless transaction and very informational. Would recommend to anyone in the area!

I love that I can custom make jewelry here. They are so friendly here. I am going back to create my second piece of jewelry for the special person in my life. Jennifer and Alex are AMAZING.

Raquel provided outstanding service! She was patient and provided great advice while my wife decided which band she wanted to pair with her ring. There were several options to choose from and Raquel assisted as needed without being overbearing. Financing options were thoroughly explained and my wife left smiling from ear to ear! I definitely recommend her services for whatever your needs may be

Brandon was super helpful and understanding. I really appreciate his help finding what I needed

Mrs. Raquel is very personable customer oriented, and a great asset to Kay jewelers. I look forward to continue to doing business with her, especially for is special occasion of ours, which is our wedding.

This review is about my customer service experience. I walked in there this past Tuesday evening. There were 2 employees, 2 customers. The young man told me "we'll be with you soon" so I waited. About 10 minutes go by, the lady at the register was too busy talking personal matters with the customer I guess to even notice I was there. I walked up towards the register, stood there for a few minutes hoping she would at least ask me if I had a question but she didn't even look my way. Another 10 minutes go by, the young man was now busy doing something in the computer, the lady at the register still chatting with the customer not once acknowledging I was there. I finally walked out, very disappointed. All I had was a question about an item gifted to me.

Raquel Patrick Henry Kay jewelers customer service was amazing and she also helped me with my watch. A watch that I haven’t worn in a year she definitely made my Xmas special. Thank you

Helped me right away! Great customer service! Highly recommend!! Lavon was the perfect person to assist me and she got me in and out in less than 30 mins. Thank you!!!!

I went in there ther other day looking for wedding bands for my fiancé and I and I was helped by Lavon and Ashli. Both were extremely professional and made my whole experience so much easier. I’m super stressed because my wedding is in a couple months and they just made it feel like I had nothing to worry about. Thank you to the staff at the Patrick Henry mall. Awesome customer connecting and I will definitely be coming back.

Lavon was big help to me in purchasing my new chain. She showed me kindness and had a lot of patience with me. I love my new chain

Ashley was very pleasant with great customer service. She took her time to help us select the right ring with great prices in our budget. Awesome job !!!!

Raquel was amazing. I was highly confused on what my purchase was going to be for my kids this Christmas and she definitely made it easy for me. I was able to make a comfortable decision and I feel that my kids will be happy with my experience made me want to come back and shout for the other ladies in my life. Thank you again for the experience, and I will definitely return

Chris was great. Please stop by and see her for all your jewelry needs. She'll take care of you.

I recently had the pleasure of interacting with Ashli at the jewelry store, and her expertise truly shone. Ashli's attention to detail and extensive knowledge made my shopping experience enjoyable and informed. Her genuine passion for jewelry and commitment to customer satisfaction were evident throughout, making her an invaluable asset to the store. I highly recommend seeking out Ashli for a delightful and expert-guided shopping experience.

I came into Kay’s trying to get my ring resized. I haven’t been able to wear it in four years for various reasons. The first person to greet us was Chris, and I was so glad! She took care of my situation and offered suggestions based on her expertise. I picked up my ring today and I’m in love all over again! If you’re looking for “the place” this is it.. and she’s the one!

Danielle was amazingly courteous, professional, and very knowledgeable about the men's jewelry. She helped me choose the right bracelet. I am very satisfied and will shop with her again in the future.

The sales associate either lied right to my face or had no clue what she was talking about. I went in to look at anniversary bands. The band she took out was very expensive (1200) so I told her I was looking for something more in the 300 to 400 dollar range like they have on their website. She quickly grabbed the ring back, rolled her eyes and said, we don't carry any rings at that price. She said, what website was this? I said, the official Kay website. She said, it sounds like a fake website. She said it may say Kay Jewelers but it's really fake. So, I walked across the way to Zales and not only did I get the ring I wanted but was also given a big discount. I went home and looked and yes the Kay Jewelry website absolutely carries bands between 300 and 500 dollars. I know it wasn't super high dollar but seeing as though the store only had one couple looking in the window, I'm not sure they should be throwing business away like that.

Ashley and Lavonne were super friendly and helped to quickly size my finger. I was able to send off my rings for resizing and saudering.Thank you!!

Went in and got a necklace to match my ring and was helped by Brandon. He was excellent in helping me find what I wanted!

Staff was very friendly and inviting. Ashli was very knowledgeable and patient with my questions and accommodated my needs.

Best experience I’ve ever had will definitely be back for my next jewelry purchase.

Came here looking for a simple looking ring and spoke to Brandon. He was super helpful and very kind. Will definitely be coming back for sure.

If your going to any Kay's Jewelers go to the one in New Port News. The employes are really nice and helpfull especially Brandon. I had got a ring for my future wife and Brandon was there to help me pick out the best one for a best price.

Got my engagement ring and our wedding rings here reasonably priced and great monthly payment options

Bought a mother's ring here. One of the stones fell out in less than a year and Kay refused to stand by their product and replace it. Terrible quality that it can't even last a year. They wanted me to pay them more money to replace the stone. Definitely will be taking my business elsewhere.

WORST STORE EVER. SHATTERED MY STONES. Engraved it WRONG 2 months later I FINALLY get my ring back just for it to have gouges in the stones and a giant chip on the corner. After 2 repair opportunities I REFUSE to send it back to THEIR SHOP. When I asked the manager about it they were confused and just told me to call their customer care line. THEY COULDNT EVEN GIVE ME PAPERWORK ON THE NEW STONES THEY PUT IN MY BROKEN RING. I have not even received an apology or anything. I’m DISGUSTED with how they handle this. And to just be blown off to call a number when I bought a $1200 ring! This store should be ashamed of themselves!

I came in a couple months ago and bought 3 LeVian rings for myself and my daughters. I know with each LeVian purchase you get paperwork of authenticity. I have yet to receive this paperwork. I called a few times the other day and you can clearly hear someone pick up the receiver and then hang up straightaway. I have emailed Layla SEVERAL times and keep getting excuses and still haven't gotten a reply. I had to call another store to get the information of whom to contact at that store since I couldn't get through. I called again and this time someone answered. I asked for the manager, conveniently he's not there. I ask to speak to the assistant manager, but they were at lunch. I left my name and a number for Brandon, the store manager, to call me. I am not surprised I still haven't gotten a call or an email. I have been a loyal customer to Kay's for 20 years. I have several pieces of LeVian and spend a lot of money there. I won't be back to buy from them again. I will call LeVian to see what needs to be done to get the paperwork.

I’ve had multiple great experiences with their staff, and they have a good selection of watches.

Angela is so helpful. She amazing and I look forward to shopping with her again.

An awesome variety of diamonds, precious stones, jewelry and precious metals all fashioned into rings, watches, necklaces, bracelets, trinkets, earrings and whatever you can imagine. The selection is good, the layout is dazzling and the staff are well trained, personable and engaging. Maybe one day I will hit the lottery so I could actually afford to buy something from there!

Bought a MOVADO watch in September 2022. The watch cost $1500 and stopped working 6months later. The watch has diamonds around the face not an every day watch. I may have worn the watch 6 times. It never got wet, it never had any cleaning solutions on it, I kept it in the box. I returned the watch to Kay Jewelers they sent the watch to Movado to find out what was wrong. Movado sent the watch back to Kay’s with a $99.00 bill saying the battery was dead and that’s the price for replacing the battery. Kay Jewelers sold me a $1500 watch with a bad battery and wants me to pay for the repairs. The assistant manager Alexander (Patrick Henry Mall) is giving me the run around. First-He told me there’s nothing he could do to waive the repair charge. Then he gave me online costumer service who told me they can’t do anything cause the watch was not purchased online. I asked for the store manager who’s name is supposed to be Ashley Taylor now he’s telling what she is going to tell me. I am so disappointed in Kay Jewelers over $100. The watch cost too much money for the battery to stop working in 6 months. I will never do business with Kay Jewelers!!!