1/5 Graham H. 11 months ago on Google
Had
the
worst
experience
ever.
Half
of
the
food
ordered
was
inedible,
when
asked
to
change
it
we
were
laughed
at
by
the
staff.
When
asked
to
change
the
order
we
were
told
no,
and
laughed
at
again.
Child
had
to
wait
almost
10
minutes
for
their
dessert.
Staff
ignored
requests
for
water,
were
intentionally
rude.
Emailed
a
complaint
to
the
manager
and
was
told
lies
in
return
about
how
wonderful
their
staff
and
food
is.
Wonderful
staff
doesn't
laugh
at
a
customer,
and
wonderful
food
doesn't
give
someone
food
poisoning.
AVOID
AVOID
AVOID.
Edit:
CCTV
showed
exactly
what
I
stated
in
my
email
to
the
manager,
which
the
manager
confirmed
via
email.
Now
in
her
response
she
is
claiming
I
lied.
CCTV
also
does
not
pick
up
the
conversation
we
had
where
we
thought
the
food
was
awful.
The
manager
scoffed
at
our
mention
of
food
poisoning,
but
we
have
a
bill
from
the
hospital
to
prove
what
we
were
there
for.
Others
have
mentioned
the
same
issue
at
this
restaurant
in
recent
years,
clearly
nothing
has
changed.
The
manager
still
would
rather
support
their
rude
staff
that
laughed
at
us
when
we
asked
multiple
times
for
a
replacement
order
for
the
awful
salad
(which
had
ACTUAL
RAW
salmon,
not
smoked
as
she
claimed
so
condescendingly.
It
was
not
a
member
of
my
party
who
refused
a
change,
it
was
the
staff
who
bluntly
told
us
NO.
This
was
expressed
to
the
manager
twice
via
email,
yet
she
is
still
here
claiming
otherwise.
Not
once
have
we
even
received
an
apology
for
our
horrible
experience.
It's
obvious
that
the
manager
cares
more
about
how
she
looks,
than
how
her
customers
feel
dining
there.
Abysmal.
This
is
a
reflection
on
the
manager
completely.