1/5 Richard and Sarah F. 1 year ago on Google
I've
been
buying
from
Honest
2
Goodness
for
years,
and
now
purchase
as
a
wholesale
customer.
I
used
to
love
them,
but
more
recently
their
customer
service
and
product
quality
is
slipping
majorly.
This
is
not
the
first
time
I've
had
items
arrive
severely
damaged,
but
this
time
it
was
clear
that
H2G
warehouse
staff
packaged
up
hugely
damaged
items
to
be
sent
-
a
25kg
bag
of
oats
ripped
open,
taped
back
up
and
then
the
whole
order
wrapped
in
film
and
covered
with
'do
not
unpack
pallet'
stickers.
A
whole
box
of
coconut
water
crushed,
with
many
lids
ripped
off.
It's
been
a
week
and
a
half
and
I
have
not
had
a
single
response
from
H2G
with
any
kind
of
solution
or
reparation.
So
I'm
out
of
pocket,
with
damaged
goods
I
can't
use
or
sell....
And
they're
not
interested.
Hence,
the
poor
rating.
I'll
also
add
that
last
time
there
was
damaged/missing
items
I
had
to
chase
them
for
response.
It
took
a
long
time
to
get
my
refund.
When
I've
sent
complaints
about
poor
quality
items
(PS
don't
bother
with
their
essential
oils)
they
literally
ignored
me
-
no
response
whatsoever.
H2G
-
fix
your
staffing
issues
-
it's
not
okay
to
expect
your
customers
to
carry
the
burden.