Very disappointing. Its all about money... Qscan use to be really good with reliable, consistent reports. Now that it has linked-in with NorthCoast Radiology you can expect a much lower standard with extremely rude, arrogant receptionists, inconsistent reports - which miss the obvious, and a very slow appointment notification turnover time for MRI appointments. In fact, you'll be asked to send an email with the referral attached, which they check only in the afternoon (?if they think of it?), so you either never hear back or by the time you do you have been able to obtain an appointment elsewhere - even if you do have to drive an hour, where you will be bulk billed.

Didn't have good experience with the bulk billing. I told the lady my medicare card was in the process of being renewed and she charged me under non-medicare without telling me. She wouldn't later reimburse or change her process to cater for people in the process of renewing their cards. Meanwhile the other practice who referred me to Qscan did not press for bulk billing at the time when they learnt of my predicament and had the foresight to see it beforehand. When I told the lady at Qscan about their process, she simply told me they won't follow what others are doing and wouldn't reimburse me for the extra amount. Horrible customer experience. It is one thing not to reimburse but to not correct their process when a customer is telling them to is just disappointment on another level. Edit: I can someone posted the exact same issue 2 years ago in Google reviews. Just terrible customer service Edit 2: They took care of it after I submitted a formal compliant. thanks Qscan!

Been here 3x now for my antenatal ultrasounds. The US techs are always so lovely, but what really makes a difference here is the reception staff, usually most places reception are so rude. The staff here have been friendly and polite at all my visits. I work in healthcare myself so understand just how important this is. Very happy to pay for their services.

If you're looking for a clinic that takes 3 full days to respond to the online booking form and phone call (which is answering machine only), and then calls finally to ask "are you still looking for an x-ray?", then this is your clinic!

I am KIN, thank you letter To: QSCAN RYDE, Dr JEFF CHAN listened to me very patiently when I was doing Ultrasound, and explained to me in detail, carefully checked all the parts and comforted me all the time, He is the best doctor I have met in my decades of medical treatment, and I believe that any patient will receive the best service under his work. When I arrived at the clinic, Mrs. Receptionst Doris enthusiastically and patiently helped me transfer the doctor’s introduction letter from my mobile phone into the clinic’s computer, and helped me to successfully register and wait for the physical examination. She is a good and enthusiastic Receptionst, I am very happy to see her for treatment. I am very grateful to her. This is a trustworthy and good clinic. 3/12/22

We had the best experience at Qscan - Top Ryde yesterday. Priscilla was my son’s (10yo) hero!! Her super powers were patience and compassion. He is an anxious over thinker. He had to do a CT scan and what should’ve taken less than 5mins took over an hour long. The entire time Priscilla was amazing with my son - In order to allay his fears, she answered ALL his many questions, showed him how the machine worked and even pinky swear to him that it won’t hurt or harm him. He was particularly concerned about the radiation and that was just a catalyst for him being scared of the entire ordeal. To this mum - Priscilla was a godsend. I can’t thank her enough for her kindness and caring nature.

Booking the Ultrasound for my daughter the reception said would be bulkbills，but after 2 weeks they sent the invoice to charged for the gapfee $70. It was unreasonable charged because the reception confirmed bulkbill prior the appointment.

The kind & caring, skilled staff made getting a mammogram and ultrasound as comfortable and painless as possible. Thank you to the polite receptionist, to the gentle considerate clinician doing the mammogram and to Ying, the sonographer who was so bubbly and pleasant! Great to see the positive energy! 🙌

Had a wonderful experience with the ultrasound technician at my appointment this morning. I had an abdominal ultrasound done and it was a calm, non judgemental and professional experience. I cant remember the name of who looked after me but she should be highly commended on her bedside manner which was wonderful. I am a larger person and have previously had terrible experiences and made to feel awful about my body. As a result I have developed massive anxiety about these sorts of scans. However, I would definitely recommend coming here. I felt so comfortable and it has really helped me. The technician made sure I was comfortable and checked in with me all the time. Thank you so much.

I am writing to relay to you a poor client experience. On Wednesday afternoon, I called your clinic to make an appointment for an x-ray. The gentleman who answered the phone told me that your clinic accepts walk-ins, and that I would be welcome to come in on Thursday or Friday. Today is Friday, and as advised I walked in. The lady at the desk, Lois, asked whether I had an appointment. I told her no, and relayed the conversation I’d had earlier: that your clinic accepts walk-ins. She asked if I had a referral, which I produced for her on my phone. She told me it’s not good enough, and that I can make an appointment. I asked her why, as I was given the impression your clinic accepts walk-ins. She rolled her eyes at me and told me to email the referral to this very same email address, and informed me once more that I can make an appointment. I asked “are you telling me you don’t accept walk-ins?” She said “No, I’m just giving you all the options. Why are you being this way?” After eventually taking my details and sending me to the waiting area, she followed me out to the waiting area from behind her desk to say in the most passive aggressive way, “I hope you have a better than what you’re having now. I don’t know why you came in here like this.” I found this interaction quite rude and needlessly hostile. Why did Lois feel the need to inform me about making an appointment when (a) I clearly didn’t have one; and (b) I had already made the trip to your clinic and was standing right there with my documentation? I noticed that even her colleague, who sat to her right, shot her a glance and audibly whispered to her to “stop it!” Lois’ job is to get me triaged and into the queue, not to berate clients. Lois is condescending and unable to read the room. She has poor rapport with your clients. I strongly suggest you provide her with the proper training in people skills before she turns off other customers.

Many thanks to the amazingly efficient and professional staff at Ryde and Chatswood Clinics. Some months ago, I tore two tendons in my shoulder. After an ultrasound and three guided injections of cortisone, I now have almost full use and no pain.

My wife recently had an ultrasound with Alisha and it was an exceptional experience. From the moment we walked into her office, we felt at ease and comfortable. Alisha was incredibly professional and knowledgeable, explaining the process in detail and answering all of my questions. The ultrasound itself was quick and painless, and Alisha was able to provide clear and detailed images of my baby. She also took the time to show me the different features of the ultrasound and explain what they meant. We couldn't have asked for a better experience and I would highly recommend Alisha to anyone in need of an ultrasound. Thank you 🙏🏼

Booked a ultrasound in they said would bulk bill got there and now want 270.00. Waste of time should of been told on phone. Went somewhere else they bulked billed.never again.

Visited three times in the past month due to a recent injury and all three times my appointments have been on time, quick, and without any issues. Reports did come a little slower than what I was advised by staff, but it wasn't too long of a wait (only a day or two longer).

Probably the worst experience I've had regarding an xray. The x-ray was through Workers Comp and after the insurance company emailed Qscan twice they still wouldn't accept it because the emails that were personally sent to Qscan didn't address the name of the company. A complete joke. Definitely wouldn't recommend an xray from here ever.

Attempted to book an ultrasound for my patriod gland over the phone and the rude lady told me that I should re look at my referral and call back to make an appointment as that’s unlikely to be an ultrasound. I was looking at my referral 10min before I made the call, Im not stupid, I know what my referral was for but she refused to make an appointment all together because she didn’t believe me. What kind of service is that?

Got the difficult X-ray done for my wife. The reception and the clinical staff went out of their way and provided excellent service. Sincere thanks to them. Have no hesitation in recommending them.