1/5 Paul B. 1 year ago on Google
My
wife's
mothers
Funeral
was
held
at
the
Northern
Suburbs
Crematorium
on
27th
January
2023
and
the
Funeral
Directors
were
Guardian
Funerals.
They
are
next
to
the
Crematorium
at
North
Ryde.
As
we
had
close
family
living
interstate
it
was
arranged
that
the
service
be
'live
streamed'.
Sadly,
our
streaming
included
the
last
part
of
someone
else's
funeral,
and
ours
was
cut
off
before
it
ours
finished.
The
previous
funeral
was
running
late
and
as
a
result,
our
family
funeral
stared
about
15
minutes
late
and
cut
off
part
way
through
the
slide
show.
After
extensive
enquiries
over
some
months,
with
Guardian
and
NSC
it
turns
out
that
the
recording/streaming
is
done
by
a
contracted
company
that
use
automated
start
and
finish
times.
The
last
part
of
the
previous
funeral
that
had
concluded
showed
people
still
sitting
in
the
chapel
with
staff
standing
there
and
making
no
attempt
to
ask
them
to
please
move
outside.
(I
have
screenshots
to
support
this).
One
would
assume
that
the
staff
were
aware
of
the
automated
recording
and
live
streaming
time,
and
knowing
that
our
service
was
running
late
due
to
no
fault
of
ours.
This
situation
needs
to
be
rectified
so
it
doesn't
happen
to
other
families.
Our
family
were
deprived
of
seeing
and
hearing
a
significant
part
of
the
farewell
to
their
grandmother
and
great
grandmother.
A
modified
copy
of
the
service
was
offered
to
include
the
slideshow,
but
everything
after
that
has
been
lost
forever.
This
was
made
months
later
and
received
by
us
on
24th
March.
A
very
disappointing
and
inexcusable
situation.
As
a
separate
issue,
the
audio
quality
in
the
chapel
was
extremely
poor.