First time I've needed to use this new centre. I was 'mega' impressed! I did have a long wait for an appointment in Derma, but I was pretty sure it was not an urgent condition so didn't worry. But the new building is smart and clean and obviously modern. Facilities were not crowded or cramped. Reception staff were young but (quite unusual for the young!) helpful. Dr Malone the consultant was excellent, and has been before. Her 'couch-side' manner impeccable. Friendly but a most professional examination and study of my notes too. A thorough examination, a relief that the problem solely requires a cream which was promptly prescribed, and as I suspected the problem had been caught at an early stage and was not dangerous. Some skin cancers can be deadly, and for Dermatology to now have such a centre of excellence and permanent facilities locally reflects it's importance as a health service sector, and it's increasing relevance within the field of skin cancers with climate changes affecting us all. A Dr Parson I understand was highly influential in the development of this centre, and he happens to be my GP of long standing also, and I would like to congratulate him for the success of this new building, a worthy addition to our NHS and badly needed. Our health system will never be perfect for all, our expectations in modern times are higher, and our nation through successive Govt failures is no longer as wealthy. But the staff in our NHS continue to amaze me for their resilience. They should be proud. But, the continued under-funding of resources and restriction of salaries under a certain parties control (which shall remain nameless) will (and has) destroy morale and lead to a brain drain of our badly needed professionals, to places prepared to offer better conditions of work-and there are many. It's high time we recognised the importance of the nations health in productivity, and invested properly in healthcare. Orpington reflects 'one small step for man', but one giant leap for mankind is still desperately needed.

I had my booster here. I use an electric wheelchair and they made sure I had somewhere to go. I do wish they had a specific place for wheelchairs as I was just outside the toilet, but it was very clean, easy to get around and very helpful volunteers and kind people who did the boosters. It's wheelchair friendly to get inside and around. Overall very good

Thanks everyone, got my first dose! Extremely easy and very organized. Everyone was very friendly. Thanks a lot!

Awful experience, not looking forward to a return. Reception by entrance, no staff. Asked porter for directions for neurology, he pointed to the signs on the wall which just says rooms and numbers. He was the most helpful and suggested I got upstairs for help, waiting by that reception at top of stairs, one was dealing with a customer (just talking about personal lifestyles) and other 2 trying to look busy. I was late and called ahead to explain I’m just outside having trouble with parking, lady on phone was rude and said I had 10mins. Asked 2 members of staff where neurology is and both had no idea. This point I was very distressed and just wanting advice on where I should be, finally receptionist was free and told me I needed to be at the other receptionist desk! Dr I saw was good and said they received message. Overall awful experience! Staff need more training clearly!

GP referred for over 8 month ago and they called me a day before the appointment said my appointment has been cancelled due to lack of consultant! for last 8 month, they could not figure out their shift? I rearranged my work day time for this appointment and they cancelled in the last minute. simply terrible! very disappointed for NHS once again.

Had blood test booked, arrived just before my time. Staff were polite, friendly and efficent. The guy doing the blood test did it so quickly didnt really notice. Even though i hate blood tests it was a pleasant efficent experience. Thank you.

An outstanding GP practice. The staff have always gone the extra mile for me and despite working tirelessly for 18 months during the pandemic they are always welcoming and friendly. Flu clinic is very well organised and quick. Thankyou for working so hard on the frontline for all your patients.

Phlebotomist I had a few months ago was amazing I’m terrified of needles and he was incredibly lovely and was the best experience iv had, he had the funkiest phlebotomy themed socks which was wicked

My husband and I had our booster jab here today. The reason for not giving a five was we were ok today very windy but no rain but had to wait outside for 15mins before getting under cover. The staff on duty were professional, helpful and looking after the clientele who needed help. Elderly frail those with disabilities who turned up were asked to come into the waiting area to sit on chairs . People were called in order of the time booked. Altogether today a smooth visit.

Wow, Top class service here this am. All staff were Friendly and approachable.was seen promptly and lady taking blood was BRILLIANT. I am notoriously difficult at bloods, .so huge THANK YOU. ( didn't even know this excellent place existed)

Have had a few blood tests done here, all have been on time and very fast service

I had my second Pfizer vaccine booked for 1920 today, I get in the queue at 1820, which is lucky I did as by the time I got into the building it was 1920, yet come 2005 I still hadn't been asked any of the questions or had my name called. There were people there for over two hours who hadn't been seen. I appreciate that it is a walk in clinic however people make appointments for a reason,the fact that walk ins were put before the appointments is stupid, I had to leave without getting the vaccine as I had to get home. I would like to add that it is also incredibly difficult to get a hold of yourselves, I had to phone seven different numbers yesterday to finally get through to yourselves and I honestly shouldn't have bothered. The lack of organisation is evident and a lot of the NHS support workers in the clinic were incredibly rude to other patients waiting.

If I can give zero star,I will do.I’ve been referred there by my GP so I attended the appointment for skin scan,but haven’t been seen.The receptionist (a male) was so rude and unprofessional from the first moment and after kept me waiting for one hour,I approached him and asked if he has any idea when I’m going to be seen?he answered that he has no idea and if I don’t like to wait anymore,I can leave so I left:( Don’t go there as it’s just waste of time

The technician was so kind and comforting! She talked me through what was going to happen and made sure I wasn’t nervous! Just goes to show how kindness can make an experience much more positive! Thank you!