1/5 Nikoletta K. 11 months ago on Google
We
arrived
at
the
hotel
last
Friday
and
we
were
welcomed
by
the
receptionist.
Breakfast
was
not
included
in
the
booking
but
that
was
okay.
On
a
positive
note,
the
room
was
warm
and
bed
was
comfy.
However,
even
though
we
booked
the
hotel
for
4
nights
-
5
days,
we
had
to
request
the
receptionist
in
order
to
get
the
room
cleaned
and
to
be
given
clean
towels.
Also
they
did
not
supply
us
with
new
toilet
paper
rolls
since
the
day
we
checked
in.
We
were
shocked
to
realise
how
far
we
were
from
London's
center
(spend
quite
a
lot
of
money
everyday
to
get
ourselves
in
the
center
and
to
the
airport)
but
asked
whether
we
can
be
able
to
enter
the
hotel
even
after
the
reception
has
closed.
They
said
that
scanning
our
card
we
could.
The
worst
experience
was
the
day
before
we
checked
out;
we
attended
a
big
concert
in
central
London
and
due
to
various
delays
we
reached
our
area
at
around
2:00
in
the
morning
to
find
out
that
the
gates
to
the
hotel
were
locked!!
.
We
tried
jumping
over
the
gate
even
though
was
risky
and
we
found
the
second
gate
locked
as
well
and
was
higher
than
the
first.
We
tried
calling
the
reception
but
no
one
was
picking.
We
had
to
climb
up
the
first
gate
once
again
and
walk
in
the
middle
of
the
night
putting
ourselves
to
risk
(2
girls
alone
at
nearly
3
o
clock
in
the
morning)
to
go
around
to
be
able
to
find
another
way
in.
That
was
a
horrible
experience
and
as
tourists
we
expected
to
have
been
informed
prior.
We
mentioned
it
to
the
hotel
at
checkout
and
the
only
thing
the
receptionist
said
was
"I'm
sorry
about
that"
without
a
single
bit
of
empathy.
We
would
have
preferred
to
pay
more
in
order
to
feel
safe
and
have
a
reliable
service.
Not
satisfied
at
all.
Not
recommended.
1 person found this review helpful π