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University Hospital Lewisham

General hospital University hospital

😠 After having my partner gave birth tuesday 2nd august via c section we were told she needs to stay in until thursday due to high blood pressure and risk of clotting. When the baby Dr was taking blood from my soon he was squeezing his hand so tight to force blood out that he has bruised his hand. Not... People often mention hospital, staff, care, time, hours, waiting, nurses, Lewisham, ward, Hospital,


Address

Lewisham High St, London SE13 6LH, United Kingdom

Website

www.lewishamandgreenwich.nhs.uk

Contact

+44 20 8333 3000

Rating on Google Maps

3.00 (676 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (103) staff (95) care (54) time (36) hours (36) waiting (31) nurses (31) Lewisham (28) ward (28) Hospital (25)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tyson M. 1 year ago on Google
    After having my partner gave birth tuesday 2nd august via c section we were told she needs to stay in until thursday due to high blood pressure and risk of clotting. When the baby Dr was taking blood from my soon he was squeezing his hand so tight to force blood out that he has bruised his hand. Not only this the dr forgot to put the lid on the blood sample. Now we have to have it done again. After this a nurse takes over amd asks him to hold the lid this time. He ends up so engrossed in a conversation with someone else that the nurse had to call for bis attention 4 times. If that wasnt bad enough its now monday the following week and we have now been told her blood is too thin and now she risks bleeding out from a cut. How do you go from one end of the scale to the complete other in less than a week? Can anyone explain this. Then they threaten to contact social services if you leave. Well u have bruised my sons hand and clearly over prescribed medication.... but your going to call social services. Seriously why are they using humans for these amature practices that go on in lewisham. They are even sitting 10 at a desk telling people u cant go and leave due to covid. But they change shifts amd have been doing staff huddles 🤨🤨🤨🤨 oh i forgot to mention they said his weight is 6lb 4oz when i said we havent had his weight. I asked because we were told the machine used is broken. Well look at the screen.... is that 6lb 4oz??? And where did that weight come from
    13 people found this review helpful 👍

  • 1/5 samir K. 2 years ago on Google
    Irresponsible staff and unfriendly and unprofessional spend 5 mints on a patient and 1 hour on a break better to close this hospital rather than wasting time. When asked doctor after spending 9 hours in waiting area how long it will take, they were very rude and told me if I am not happy with their service I can leave
    12 people found this review helpful 👍

  • 1/5 Z Z. 8 months ago on Google • 3 reviews
    TLDR;The worst hospital I have been to in the UK. No respect for clients, ill-skilled practitioner. It is so bad that I requested my GP to re-refer me to another clinic. First of all, talk about the receptionist. I made an appointment at 2pm on a Sunday few weeks ago. I received paper and digital letters as confirmations. On that day, at 11am, I received a call saying my appointment has been re-arranged to 12noon (?) It was already 1 when I was free to listen to the mailbox, so I went straight to the hospital and arrived at 2. When the receptionist saw me, the first question she asked were ‘Didn’t you receive my voice message?’ (?) and ‘Why didn’t you come earlier after you received the message?’ (?) How rude she was to have asked me these questions, and change the appointment time very, very last minute??? Then talk about the practitioner. He lacks both empathy and skills. He couldn’t find out the area of concern until I pointed it out to him. I was a bit shocked as I have seen a few doctors before, and all of them were able to. I expressed that I feel pain occasionally, and he just denied that and said ‘The pain is caused by something else.’ (What then?) And something like ‘Trust me, I know’ (How can I trust you??) So on that day, I spent hours travelling to the hospital, been treated as if I was there to cause trouble and stopped them from going home. And did not receive any treatment, of course. I waited until today to write this comment as I just went to another hospital for re-referral. I have been treated with respect, and I received the treatment required. Avoid Lewisham Hospital.
    9 people found this review helpful 👍

  • 1/5 Tim 1 year ago on Google
    As a recent inpatient to Alder ward on 7/06/22 with a Diabetic foot infection I would like to express some serious concerns. The staff were generally very caring but as someone who takes insulin to control my blood sugar levels I have serious misgivings. At home I normally take my insulin at around 6 pm before I eat my evening meal however at Lewisham Hospital I was fed a tiny and I mean tiny meal at 5 pm then told to take 60 units of insulin at 11 pm this of course resulted in me becoming hypoglycemic during the night and feeling very unwell. I asked one of the nurses if it was possible to change the time and dose of insulin to accommodate the different mealtimes and volumes in hospital. I was told bluntly that this was hospital rules to have the insulin at 11 pm and they would treat me when I experienced a hypo. I explained I didn't want to or should have to experience a hypo and was told it was hospital protocol to be given medication at 11 pm. I'm disgusted at my treatment and I will be taking this matter much further that as a diabetic person I was basically told that I take insulin when the hospital tells me. The next few days I had to refuse to take my medication so I didn't have hypos. This hospital has no clue about patient care and I would urge anyone to go somewhere else. I was transferred to st Thomas hospital for an operation and they accommodated my insulin at my normal time and I had the best experience and care I've ever received at St Thomas hospital.
    9 people found this review helpful 👍

  • 1/5 A B. 1 year ago on Google
    Went to sign in at Reception at the Woman’s Health Department, to have the Receptionist assume I was there for a pregnancy scan (I’m not even expecting), to then be spoken to so rudely by her. She was a short blonde woman. The staff don’t bear in mind that going to the hospital is already an uncomfortable experience. Every time I’m here, I’m waiting at least 40-60 mins when I’m always early to my apps.
    9 people found this review helpful 👍

  • 1/5 PB S. 1 year ago on Google
    The worst hospital I have ever been to. Extremely nasty staff. So rude and unkind that it makes you wonder why they are in this profession that requires empathy. Had very, very high heart rate and could barely move, but was sent home with no checks or treatment. It was terrifying to be left on my own with no support whatsoever. This hospital is unfit for purpose and clearly doesn't care about patients. When you try to call about appointments, nobody ever answers the phone. Spent hours and hours trying to get someone to help me over several days to no avail. Useless in every way.
    9 people found this review helpful 👍

  • 1/5 DH C. 4 years ago on Google
    My family have unfortunately had the misfortune to visit Epsom Hospital A&E on two (2) occasions in the last few months - on both occasions I found the service shockingly appalling ! All staff are rude, abrupt, not interested in what you are saying & severely lacking in ‘customer service’ skills. Whilst I appreciate the NHS are incredibly stretched it should not mean you dealt with in a rushed & non interested manner - nor should you ever be asked to dress your own wound ! I would never take my family back to this A&E ever again !!!
    7 people found this review helpful 👍

  • 1/5 Santiago C. 1 year ago on Google
    Horrible place, extremely long waits, doctors forget which tests they should order, they don't even know how to put an IV without having to try 3 times, no papers on discharge, nothing... Some nurses are nice though. Honestly with amount of money being pulled into the NHS how can it work so badly?
    7 people found this review helpful 👍

  • 5/5 Charles S. 4 months ago on Google • 71 reviews
    I have been to this hospital twice as an outpatient for ENT and then a CT scan and I must say I was so impressed from walking in through the main doors through to each of the departments I visited. The hospital is clean looking even though they are still renovating (unlike the Bromley one I visited recently). The staff look happy and are so friendly and helpful with nothing too much trouble. Keep up the great work you are all doing and thank you all for what you do.

  • 1/5 Monika S. 4 years ago on Google
    I’m normally treated at the Marsden and I know I shouldn’t compare as nowhere else will be as good as there, but Epsom General Hospital has made an exceptionally bad impression on me. Rude, uninterested consultant who was on her phone half the time and couldn’t be asked to do much at all. Took 10 seconds to examine me and snorted when I couldn’t remember the name of one disease I had had (hint- I’m on medication that makes me forget more easily and I did tell her that). Just a joke and a complete waste of time. I didn’t find out anything and she’s meant to be a consultant. Didn’t send me for any tests, didn’t give me any medication. Oh, one more thing: she greeted me with a snarky ‘what can I do for you my friend’ and asked insensitive questions about my children and the cancer.
    6 people found this review helpful 👍

  • 1/5 Joseph S. 2 years ago on Google
    I understand that dealing with patients present at the hospital will always be a main priority but when you have had a years worth of cancelled appointments, a recent change in your usual prescription and spent almost an entire day trying to get through to your required department for advice only to finally have someone pick up the phone at the other end, sigh and then slam the phone down....X3 times, when you eventually get through it can cause a person upset. Hence this review, plus the hospitals telephone voice recognition system that's in place will likely cause your mental wellbeing alot of upset.
    6 people found this review helpful 👍

  • 5/5 Alexander H. 8 months ago on Google • 54 reviews
    I've had the privilege of visiting Lewisham Hospital a few times with my son, and I must say that the staff's dedication and kindness have left a lasting impression on me. First and foremost, the care provided to my son was exceptional. The medical professionals at Lewisham Hospital displayed a level of expertise and compassion that reassured me during challenging times. Their commitment to his well-being was evident in every interaction, making our visits much less stressful. Beyond the medical care, the hospital's staff went above and beyond to make our experience more comfortable. On one occasion, while I was searching for the hospital shop department, several staff members noticed my confusion and took the time to provide clear directions. This small act of kindness made a big difference and showcased their commitment to patient support beyond the clinical realm. Lewisham Hospital's staff have truly created a welcoming and supportive environment for patients and their families. Their professionalism, empathy, and willingness to help are qualities that deserve recognition and commendation. My experiences at Lewisham Hospital have been positive, thanks to the exceptional staff who make it a place of healing and comfort.
    1 person found this review helpful 👍

  • 5/5 Kulbinder S. 3 years ago on Google
    Had surgery and then stayed two nights in cedar ward. Was so well looked after and cant thank the staff enough. Amazing hospital and amazing staff, thank you
    5 people found this review helpful 👍

  • 1/5 Milena m. 3 years ago on Google
    The maternity unit is terrible, no beds available and need to wait a few hours for something free. No midwives come to check on patientces regularly. Anestesologists do not respect your wishes. I would never go back there. My baby almost died there due to negligence.
    5 people found this review helpful 👍

  • 1/5 Rabid D. 4 years ago on Google
    This hospital was convinced my mom was okay, and told us that after 7 HOURS. 2 days later, she was in a different A and E, because she couldn't breathe properly. They told her it was just her medicine taking effect, while the other A and E in an ambulance, said she had a lot of infection in her lungs. That kind of thing doesn't develop two days.
    5 people found this review helpful 👍

  • 5/5 Jonathan P. 3 years ago on Google
    Full of people trying their best and that care. I had multiple visits some not ordinary and was seen promptly and with consideration each time. Yes you may have to wait, yes you may encounter a receptionist who is frustrated at the 100th person that day who didnt bother to read their appointment letter properly. All of the issues listed by other reviews are not due to the personnel working here but the lack of resource and infrastructure provided by government. Have some understanding of the stresses and strains these people are dealing with and be grateful.
    4 people found this review helpful 👍

  • 1/5 George D. 3 years ago on Google
    My wife did not have a pleasant experience after C-section. After care pretty horrendous in my opinion. Some staff were too busy, unconcerned, un-respectful and took too long.
    4 people found this review helpful 👍

  • 1/5 Kelly M. 2 years ago on Google
    Not happy with the care received here. My friend is on Mulberry ward and has been since 19th November. She is unable to get out of bed and they left her for 40 minutes without oxygen as her oxygen tank was empty and then this evening, she pushed the emergency button due to issues with her catheter at 16:50 and the time now is 21:27 and she has still not been seen to sort it out, she has been left that whole time in urine soaked nightwear and is in pain with it and has still has not been seen. If this was a member of their family, would they be happy with the lack of care? I don't think they would be. I understand that they are busy but, this is unacceptable.
    4 people found this review helpful 👍

  • 5/5 Mira J. 1 year ago on Google
    I had been taken into A&E by my mental health advisor from Uni and although the wait times were as they were (spent around 7hrs there in total incl. collected prescription), the triage nurse I saw was excellent at handling my situation and my particular specialist nurse had done more for me in a single day than a GP has done for me in my entire life. I felt as though I could’ve really ended my life that day, but with their care I saw how good people could be in this life.
    4 people found this review helpful 👍

  • 5/5 Jenny I. 6 months ago on Google • 35 reviews
    My son was born at Lewisham hospital. We had some complications due to high blood pressure and were monitored in the Maternity Day Assessment unit on a weekly/bi-monthly basis so I spent a lot of time at the hospital. The staff are lovely. I also had a good c-section experience there.

  • 5/5 Omobola F. 3 years ago on Google
    Lovely team! I received the best care when I wanted to have my baby.Covid 19 did not prevent them from delivering their job efficiently. Thank you again.
    3 people found this review helpful 👍

  • 1/5 Sue H. 4 years ago on Google
    Been waiting over 2 years for a neurologist. My symptoms have got worse and I am unable to get pain medication from any doctor. The hospital and staff cover up anything they don't want the public to know about.
    3 people found this review helpful 👍

  • 1/5 Deepika T. 4 years ago on Google
    Awful service I have been waiting almost 6 hours and they went even busy at all. When I asked the receptionist to find out how long to be called and she said next call will be you. I have been waiting and waiting, no one has called. I went back to the same receptionist to confirm again. She was very rude and you will be called. I would go to Tooting st Georges hospital than visiting this hospital. Customer service needs to be improved.
    3 people found this review helpful 👍

  • 1/5 Dave J. 4 years ago on Google
    My Mother in law has a blue badge if you are trying to get into the front of the hospital to access the holders parking their is a long queue back into Epsom High St so she can not park there, so knowing the problems she tried to get to her appointment by by 2 buses the 166/293 only to find that the bus company have decided to suspend services to the hospital because of roadworks/traffic, so as there was no information to this effect my 87 year old MIL missed her appointment. as its to far to walk I k. As I can use her badge to get her there I find the hospital a nightmare to get to I can queue for 1 k or try to come from Ashtead but after waiting for about 20 mins in the middle access lane trying to access the hospital and I TRIED 3 TIMES and being hooted at by other impatient drivers behind me I watched how a nurse went onto the exit part of the road and she went straight through to the Pick up point, So I tried to do the same and a non emergency ambulance blocked my path!!! I was only trying to pick up someone up at the pick up point and they had waited a long time it is chaos at the front of the hospital and not much better at the rear with Disabled spaces being used by contractors for waste earth plots. .Why at the front of the hospital can it not have a left hand lane for the car park a middle lane for people who just want to pick up relatives and a exit lane for exiting traffic Or should I buy a Helecopter to try and get my MIL to her appointment s It is pathetic that no one can sort this out David Jolly.
    3 people found this review helpful 👍

  • 2/5 Angel Y. 2 years ago on Google
    Reception at women's health desk for ultrasound appts at this hospital on July 30 lunchtime was rude, even if you are asking kindly she would just talk and stare at you condescendingly. I also work in the Trust (but of course did not reveal it as I thought of myself as a patient and be treated equally as others) and do my job dutifully and I do not think I deserved being treated that way by reception staff.
    3 people found this review helpful 👍

  • 5/5 Agate E. 1 year ago on Google
    I had my baby here 2 months ago. First I had issues with blood pressure and was monitored in Day Assessment Unit and all the midwives and anyone who worked there were so nice and kind, I have only good things to say! Yes it gets busy and you have to wait but they just make sure that at the end of the day you can have their full attention. Then the maternity ward- In that unit everyone was very nice, midwives, nurses, cleaning ladys, receptionist... Only good things to say! Lactation specialist available and very passionate and willing to help. All the "baby doctors " were very gentle and always with a smile. The waiting game for baby is long but I always remember the time in hospital as very magical. Labour ward - very kind, understanding and what I only can describe as very passionate about what they do! I had Emergency c-section and every GP, health visitor, midwife that has checked my cut have commented on how well they have done the stitching and that its the best they have seen. The anesthetic lady was very organised and reassuring. I always remember my time in hospital as magical (even though I was terrified from section and was crying for hours before it) and if I have another baby my first choice would be this hospital. ♥️♥️♥️♥️
    3 people found this review helpful 👍

  • 1/5 Laura Z. 1 year ago on Google
    The worst hospital in south London. The receptionists seat in the reception having chats which are not even related to work, joking around but when a phone rings they dont pick it up od when they do they dont even listen to what you are saying and transfer you to the wrong department. I have been trying to reach the early pregnancy unit with a really urgent matter all day from 10am untill after 5pm but i didnt get through. I would never reccomend this hospital as there is always an issue when attending or trying to call.
    3 people found this review helpful 👍

  • 5/5 Samantha T. 7 months ago on Google • 3 reviews
    I have been attending Lewisham Colposcopy for a number of years now due to repeated abnormal smear results - I have to say when I go they always run on time and every nurse/doctor I have seen has been friendly, considerate, compassionate and informative about processes/ procedures being done. They are also good at monitoring and ensuring I stay healthy!! Much appreciated 😊
    2 people found this review helpful 👍

  • 1/5 Masoma M. 3 months ago on Google • 3 reviews New
    Awful!!! After arriving at 10:30 in emergency A&E no one see me, there was just 2 doctors and extremely busy A&E, absolutely ridiculous and bad system after 9hours in a chair and with a horrible sleeping and chest pain, shortness of breath and high palpitations they said their is just two doctors and all of you come the same time, and have to wait extra 8 hours to be seen by a doctor, come back home without anyone seeing me!!! The most horrible hospital ever!!!
    2 people found this review helpful 👍

  • 4/5 Dee S. 2 months ago on Google • 24 reviews New
    For NHS standards, Lewisham Hospital is surpsingly okay. I was pleasantly amazed with how it is clean and well maintained. The only issue that we are currently experiencing is how its services can be a bit slow in the ward! As this is where one of my family members is currently staying for recovery. Overall, a very average experience. Meals are on time, nurses are okay and medications are administrated timely.

  • 1/5 alison c. 3 years ago on Google
    A&E were great, but things up on the wards not so good. Try getting through on the phone to find out how someone is/talk to someone - frustrating. Communication isn't great...understatement, and while there are some lovely caring staff, there are staff with not such a caring and helpful attitude. They desperately need to improve, especially around care of the elderly. I could recount some experiences here that I think would disturb anyone reading this.
    2 people found this review helpful 👍

  • 2/5 Ty L. 3 years ago on Google
    Got sent home 4 times before they decided to diagnose me with the illness I stated I had before I even entered the facility. Nurses are rude and ignore patients. The illness I was treated for wasn’t treated properly so it has came back but I’d rather try my chances at the moment due to the fact it’s like playing a game of chess against a champion trying to get help from this hospital.
    2 people found this review helpful 👍

  • 5/5 Kelly C. 3 years ago on Google
    I just like dr alec george I love to meet him have a chat
    2 people found this review helpful 👍

  • 5/5 Chay S. 3 years ago on Google
    Dunno why people have left bad reviews. I went in too the A&E today and everybody was lovely and considering it’s a very populated location in London + being in the middle of a global pandemic, I was also seen very quickly. (Less than an hour) thanks!
    2 people found this review helpful 👍

  • 2/5 Selma E. 3 years ago on Google
    They only care about there reputation while people was struggling.
    2 people found this review helpful 👍

  • 1/5 Evie S. 3 years ago on Google
    Had an appointment on ENT and after waiting for ages the doctor that was booked for my appointment was not there, so someone elese saw me... Really unprofessional way to treat patients that are waiting for weeks for this consultation. The doctor that made my consultation said that maybe my Gp send me there to exclude cancer but by the look of my throat that’s not the problem even if the side is inflameted for months now. By the look? So now they just look and know everything?’ Appalling service and is a shame cuz all my past experiences in that hospital were decent.
    2 people found this review helpful 👍

  • 5/5 Dmitrij P. 3 years ago on Google
    The maternity ward deserves the highest praise there is. Everyone we met or had any interaction with: doctors, midwives, nurses... Everyone was top notch, caring and always friendly. Can't express my gratitude enough to all of you guys ❤️
    2 people found this review helpful 👍

  • 1/5 James Y. 4 years ago on Google
    My partner has been ill for 2 weeks, the last 2 days hasn't been able to hold down water or food and the doctor felt it was fine to let her leave with anti sickness tablets. Tablets that you have to swollow and immediately she is sick again.... No tests taken... no drip to replace fluids... Just told that they are busy and could try again in 5 hours... Can't wait to pay for an American style health service --------- Update (the next day after waiting till morning for the magic pills they prescribed): She took the pills and to my surprise she couldn't hold them down. Great one professional.nurse of many many years 👍
    2 people found this review helpful 👍

  • 2/5 Mick G. 4 years ago on Google
    Poorly run hospital with a lot of uncaring staff I hope I don't get Experience lack of care and empathy. From this place again
    2 people found this review helpful 👍

  • 1/5 Kamran E. 4 years ago on Google
    Had a 9:15 appointment its 10 now and i m still waiting
    2 people found this review helpful 👍

  • 1/5 Knight T. 4 years ago on Google
    Terrible service, no class or manners in the waiting room.
    2 people found this review helpful 👍

  • 5/5 trevorjohn46 3 years ago on Google
    Taken to A&E last week, I cannot express my thanks enough for the amazing care I received with compassion and kindness. The Doctors at all levels were super efficient, using hi tech equipment along with good old fashioned care, whilst explaining their every move. Transferred to Chestnut Ward, for one night and subsequently to Mulberry for a further six nights. The nursing staff were so friendly, welcoming and efficient. It would be unfair to pick out any individuals but suffice it to say I will never forget how well I was treated. Lewisham Hospital, thank you and you should be proud of how well you are serving the local community.
    2 people found this review helpful 👍

  • 2/5 Leena R. 2 years ago on Google
    Fracture clinic- receptionist rude, and unhelpful, keep u waiting. Nurses are good and helpful. But overall awful.
    2 people found this review helpful 👍

  • 1/5 Talitha M. 2 years ago on Google
    A&e department are awful and dismissive. I had a head hematoma and took 5 hours to be seen in the early hours of the morning when no one else was here. Was passing out but no one cared. Receptionist is also a horrible woman.
    2 people found this review helpful 👍

  • 1/5 L M. 2 years ago on Google
    Absolute carnage in urgent care and emergency department. I understand that the pandemic has taken such a toll on medical workers but the way this hospital is run is terrible. Staff switching rooms, blood tests having to be rushed because said room needs to be used, miles of queues at the pharmacy, being forced to wait outside after getting an appointment from 111 - only to be told “we can’t hold these appointments” A fair amount of rude staff, nobody manning the doors to allow entry to the ED, insane waiting times..I could go on. Unfortunately, this is my local hospital and I had the misfortune of getting very sick this year so I’ve seen much more of this place than I would’ve ever hoped to. Never once has it been a smooth sailing, or even “okay” experience. You’re made to suffer in a room of other people suffering for hours and hours.
    2 people found this review helpful 👍

  • 5/5 A T. 2 years ago on Google
    I would like to thank the ICU,HDU and Cherry wards for the hard work and care they gave to my younger brother. My younger brother was in a very critical condition for over 2 months and was in a coma for the best part of his stay from early September 2021 till early December 2021. My brother recovered and was discharged and is now making great progress.THANK YOU Lewisham Hospital...🙏🏽
    2 people found this review helpful 👍

  • 5/5 Monica C. 2 years ago on Google
    I had to recently attend the emergency department. The service from the ambulance staff right through to the on- duty doctor and the nurses was impeccable throughout. They were professional and caring, and I was very impressed with them all. Having heard not a lot of good stuff regarding the NHS, it was a relief to experience the opposite at this hospital, enough so to award 5 stars.
    2 people found this review helpful 👍

  • 4/5 Richard E. 2 years ago on Google
    First the bad, discharge day was chaotic with it being unclear quite what was going on. Some of the support staff really need to be given ‘awareness’ lessons. But I have to say even with that the staff, doctors, nurses etc are doing an amazing job under incredible pressure. I am very thankful for them being there.
    2 people found this review helpful 👍

  • 4/5 Amelia M. 2 years ago on Google
    My Child attended Children's A+E. I was pleased with the attention given to my son by staff . Nurse Associate 'Darlington' was exceptional, demonstrating good bedside manner, Interaction and handling skills during a difficult procedure which calmed my son. He also went the extra mile to provide a comfortable setting and child friendly aftercare. He is a credit to the department.
    2 people found this review helpful 👍

  • 1/5 Argy K. 2 months ago on Google • 19 reviews New
    It’s actually sad how slow and dirty this hospital is.

  • 3/5 Emily W. 6 months ago on Google • 8 reviews
    Arrived at 3:00 am this morning. Receptionist on duty could do with better bedside manner. I was assessed quite quickly by a very friendly nurse , thereafter some bloods were taken by another lovely nurse however I would say the staff need to be better trained when drawing blood or inserting cannulas into more difficult veins. Would save quite a bit of time in the A&E. A good 6 hours in the waiting room , Was then seen to by a female doctor who further assessed me and gave me IV fluids. Overall it was an exhausting experience and when discharged the doctor had not completed my notes or come to update me or check in however I did leave feeling better than when I came in. Staff could definitely communicate better and be more aware of the patients around them and what their needs might be. The toilets were not very clean which is disappointing considering hospitals are meant to be a safe and hygienic space.
    1 person found this review helpful 👍

  • 5/5 Ricky K. 2 months ago on Google • 18 reviews New
    On 29 Feb today Lewisham hospital gave an excellent service to my 87 year old dad who had a blood clot in his eye and was referred my morfields eye hospital they gave him blood tests mri scans and a number of other tests he was looked after by all the staff Ive had a pet shop in Lewisham for over 30 years and seen Lewisham hospital get so much better over the last few years the only problems I hear now from customers is the pharmacy is very slow and can take up to 2 hours to get your prescription other than that we'll done to you all and thanks from Ricky Keane of supreme animal foods

  • 5/5 Lorram B. 6 months ago on Google • 7 reviews
    I attended the Urgent Care Unit last week and was very impressed with ALL the AMAZING staff, thank you. So professional and thorough. Seen quickly, triaged and assessed with care! Treatment was thorough and compassionate. Thank you thank you from the core of my heart! ❤️
    1 person found this review helpful 👍

  • 5/5 Dani 5 months ago on Google • 3 reviews
    Had a planned C section at Lewisham hospital and my experience was positive. From the obstetrician who was very helpful with her advice through to the surgeon and anaesthetist on the day who explained everything that was going to happen to the doctors and nurses providing the aftercare, everyone I met was knowledgeable and attentive. I felt well cared for and closely monitored on what is inevitably a busy labour ward.
    1 person found this review helpful 👍

  • 1/5 Sritika T. 3 months ago on Google • 13 reviews New
    What an awful place.

  • 1/5 Jas B. 3 years ago on Google
    This hospital is bottom barrel, if I could rate this hospital a 0, I would. First of all, we called for the ambulance- two hours had passed and they still did not come to pick her my mother up despite being in excruciating pain due to kidney stones and the symptoms worsening. We then took it upon ourselves to call a cab instead because it was so bad we couldn’t wait anymore, in case it was life threatening. Upon arrival, we were met with disgruntled hospital staff, without reason. They did not offer her the assistance that she needed, as she could not walk and they said that they could not give her a wheelchair because they only had one (what kind of service is this). Furthermore, my mothers pains were getting visibly worse, the hospital said that she had to wait in the queue when clearly this was a state of emergency. This truly showed me that if it’s not a COVID case, they do not care if the person dies or not.
    1 person found this review helpful 👍

  • 2/5 Ruslan F. 3 years ago on Google
    (1) Luck of doctors, waiting time can be up to 5 hours and more! (2) Some of their medical devices do not work or faulty. (3) Some top floors need restoration.
    1 person found this review helpful 👍

  • 1/5 TMA P. 3 years ago on Google
    1st visit here bad bad organisation. Double booked my visitation with some one else, left me to stand in the corridor for 40 mins now & still waiting.
    1 person found this review helpful 👍

  • 1/5 Arminas P. 4 years ago on Google
    This place, just like the whole of NHS, needs to be privatised asap. Service is apaling, they still charge lots of money for horrible services via side rooms and parking. People deserve to get what they pay for..
    1 person found this review helpful 👍

  • 1/5 L S. 4 years ago on Google
    Was at lewisham last night, needed the loo so opened the toilet door to my horror it was not a pleasant site, spoke to a member of staff about it and told him the door needed to be locked up so no one else walks in there, he didn't seem to understand what I was saying, pointed me in the direction of another toilet, and again was not very nice, the toilet didn't seem to flush and there was NO hand soap in there at all. The staff were pretty rude to everyone, I understand the the stress the staff are going through but there is no need to be rude to people, it didn't even seem that busy in there. Hopefully wont have to visit this hospital again.
    1 person found this review helpful 👍

  • 1/5 Alan G. 4 years ago on Google
    Saw the black nurse in charge of a and e hit an old lady for asking for pain relief last night. Gobsmacked, I will never be returning or sending anyone here.
    1 person found this review helpful 👍

  • 1/5 s z. 4 years ago on Google
    Just came out of the hospital. I had pre assessment appointment in the ENT department. Everything was weird from reception to doctor, something is definitely wrong in the whole system. Staff were talking, laughing loudly. Doctor was just sitting inside kept me waiting for long. Then one of the staff had to go inside to ask doctor if I can go in. doctor was suppose to explain me the surgery process , he just handed out a paper to me and God knows what he just explained, seems less experienced. I’m going to have my ear surgery here. God help me!
    1 person found this review helpful 👍

  • 1/5 clara p. 3 years ago on Google
    Absolutley disgusted with the antenatal staff, so rude. Dont recomend this hospital to anyone
    1 person found this review helpful 👍

  • 5/5 jennifer g. 3 years ago on Google
    I was in the Derby Ward from Oct 7-10th 2020. EVERYBODY I met, my surgeon, anesthetist, theatre doctors and nurses, pre theatre nurses, ward doctors, sisters, nurses, physios, dinner lady, porters, cleaners were smiling and kind, wonderful. The nurses and sisters are angels.I cannot thank them all enough.
    1 person found this review helpful 👍

  • 3/5 Robbie M. 3 years ago on Google
    Average hospital, physiotherapy can be a lot better. Other clinics are good though
    1 person found this review helpful 👍

  • 1/5 Samy K. 3 years ago on Google
    (Translated by Google) bath. (Original) bad.
    1 person found this review helpful 👍

  • 4/5 Tommy Q. 3 years ago on Google
    Broke my leg got a cast in about 2 hours
    1 person found this review helpful 👍

  • 5/5 Barry2603 4 years ago on Google
    Just got back home from my hernia operation, at Epsom Hospital. Operation went well, surgeon + anesthetist + theatre staff were fantastic and coped well with a (coward) me !! Had to end up staying the night in "Swift Ward". The service and care they provided was absolutely fantastic ! I had a nice small quiet room with it's own en-suite, very handy for the toilet. I was given a very nice evening meal, cups of tea etc. Everybody who looked after me was fantastic - thank you to Anna, Mayet, Mo, sorry as I cannot remember other names but you were all great and looked after a big old coward when it comes to hospitals and pain !! Best wishes Barry x
    1 person found this review helpful 👍

  • 5/5 Piers A. 4 years ago on Google
    Totally fantastic A&E attention and service, especially from (doctor) Katie, (physio) Sonja and ?Grace (radiographer). Badly bruised thigh not needing in-patient treatment, but confident that care would be excellent. A thoroughly well-run operation with superb staff.
    1 person found this review helpful 👍

  • 5/5 Thanim M. 4 years ago on Google
    My father had a shoulder op and they were so efficient. The nurse made us all feel important and kept us informed every step of the way. It wasn’t just the nurses but every member of staff we came across. Everyone was so helpful. Best service I have experienced in an nhs hospital so far !!
    1 person found this review helpful 👍

  • 5/5 Yogini V. 4 years ago on Google
    I had my cataract operation done in September 2019 at Epsom Hospital. The day surgery nurses and the surgeon were amazing. Full credit to the NHS. Thank you.
    1 person found this review helpful 👍

  • 5/5 RAM 4 years ago on Google
    Very high professional team well disciplined respectable staff,thanks to all of them 🙏🏼👉💐👉👍
    1 person found this review helpful 👍

  • 5/5 Widget Loves y. 4 years ago on Google
    My mum has been taken to A & E twice now and both times the staff have been caring and thorough. My mum has early stage dementia and everyone from the ambulance service through to the doctors and nurses have been great with her. I admit it was a long 5 hours on Wednesday night but seeing what they had to deal with explains the wait so that isn't a complaint. My thanks to all.
    1 person found this review helpful 👍

  • 5/5 Ken P. 2 years ago on Google
    I recently had a short stay in Lewisham hospital; chestnut ward and felt I had to talk about me experience, after being taken there by ambulance I had a very long wait in A&E, but the moment I was called through by the doctor I was treated by a caring polite professional, I was eventually taken to chestnut ward, where I have to say was amazed by my welcome from all staff, the care I received from All the nurses was second to none, they we’re all exceptional, I stayed in bed 32 and was treated so well , Helen and Michelle we’re Angels, thank you Lewisham hospital
    1 person found this review helpful 👍

  • 5/5 Ben S. 2 years ago on Google
    Thank you to the incredible Urgent Care staff 🙏 incredible people.
    1 person found this review helpful 👍

  • 3/5 Jenny S. 2 years ago on Google
    I had my booster here yesterday. The vaccination centre was rather busy inside with a room full of people waiting to be seen so much so that I stood up for a few minutes (filling out my form) until a chair was available to sit down. This was after I was seen at the receptionist desk. They ask you if you have been tested positive for covid-19 in the last four weeks and then give you a form to fill out. My NHS number was written down but bring it with you just in case. I waited for about 30-45 minutes maybe. The next room was full of chairs spaced out accordingly to socially distance. I waited until I was seen in a little cubical area. I had to confirm my name, date of birth and my overall health that day. I was also asked which arm I would like the booster to be given which was good as I was going to ask this. When my jab was given, it wasn't as painful as my last two to be honest. Either that or the previous times I was given them the staff were rough! The area was covered with a cotton wool ball and a sticky. I was then told if I did not feel dizzy I could go. I guess Lewisham Hospital do things differently here compared to Guy's Hospital as when I had my last two vaccines with Guy's, patients were told to be quarantined for 15 minutes for the jab to take affect. Hmmmm.... Anyway, so far so good all I feel is a slight ache in my arm. I did take 2 paracetamol and 1 ibuprofen a few hours after so the pain killers must be doing its job to ease the majority of the pain. After leaving the vaccination centre there was a long line of other people waiting to get their booster. This was around just after 2pm so I guess around that time it gets busy! The toilets needed to be cleaned especially the toilet seats and more toilet paper was needed in a cubical. Not a bad hospital. The atmosphere was quite calm.
    1 person found this review helpful 👍

  • 5/5 Sally Ann H. 2 years ago on Google
    I had to be seen by women's health in colposcopy and a hysteroscopy for investigations. I have severe anxiety and was a complete mess. The nurses who done all my investigations, were so lovely and reassuring despite me being a complete nightmare. The nurse who done the colposcopy, even came down to meet me before my hysteroscopy and had a chat to me about everything to do with my care and my options. I was terrified of all procedures, and they were very reassuring and did their best to lighten the mood and ease my anxiety. All staff doing invasive procedures were women (which I was very grateful for) and looked after me amazingly. I would definitely recommend the care I have been given here and say to anyone who has to attend, that I know it's scary, but you really are in good hands.
    1 person found this review helpful 👍

  • 3/5 Sarah T. 2 years ago on Google
    Apparently a missed outpatient appointment costs the NHS £150. But if you phone this hospital to try to change an appointment no one answers: I held for 25 minutes and gave up. I do not know why they don't use the NHS online appointment service like other hospitals such as Guy's do. And yet they can afford to employ a health care assistant to measure the BMI of everyone attending the women's health outpatient clinic, who lets people get on the machine without asking them to remove shoes with heels. Her entire job seems to be to stand and watch people create false readings. I've had problems with receptionist behavior too, and a complaint was ignored for months. The doctors are mostly nice though. Shame the support staff let them down.
    1 person found this review helpful 👍

  • 4/5 Lisa L. 1 year ago on Google
    Fantastic experience with my procedure under GA yesterday, 14/11/22 at the Riverside Treatment Centre, Orange section, Gynae services. The hospital staff were caring, reassuring and professional. I couldn’t be more grateful & happy with my experience. Never been to Lewisham hospital before - thank you so much to everyone involved with my care. Exceeded any and all expectations I had as a nervous patient. Update: I have knocked a star off as I had severe constipation after the GA when at home & wasn’t advised by the nursing staff this could happen or advised to buy medication.
    1 person found this review helpful 👍

  • 4/5 Saziye M. 1 year ago on Google
    Very friendly staff, great nurses and doctors. I had an experience with the pysio and he spoke and explained to me over 40 minutes so I left relieved and very happy. For my acute pain what the nurse gave me has helped me walk like a normal person again. The only issue I found was at the pharmacy. We waited for 2 straight hours to get a prescribed medication.
    1 person found this review helpful 👍

  • 5/5 Ben E. 1 year ago on Google
    Our son was admitted to ICU on Boxing Day, diagnosed with Septic shock. We arrived from South Africa early in January to support him and his family. From the outset we were and continue to be impressed by the dedication and professional way in which medical staff in ICU care for our son. Service excellence is clearly the motto of all staff involved and we wish to commend them with rendering a fantastic service.
    1 person found this review helpful 👍

  • 5/5 Frances C. 1 year ago on Google
    My husband was seen through the Urgent Care Centre, I could not have been happier with the attention he received. The staff were run off their feet but still had time to show compassion to those in need. we did have to wait for a bed but he was not left unattended throughout. Thank you to all those staff involved.
    1 person found this review helpful 👍

  • 1/5 tibiano l. 11 months ago on Google
    I waited 1 hour for the triage to see an inexperienced nurse, after going through the triage (an inexperienced nurse), I waited 8 hours to see the doctor and found out that my life was in danger, I was hospitalized and operated on in a hurry, there should have been more prepared people in the triage. to know when it's an emergency, I could have died.
    1 person found this review helpful 👍

  • 1/5 Georgina B. 10 months ago on Google
    Corrupt hospital. Responsible for many unnecessary deaths. Misdiagnose, ignore alarming results in blood tests and do not work by rules and procedures that was taught. Meant to save lives but when given the opportunity to do so with ample notice, do not bother. Save yourself the journey because they won’t do anything for you. They no pride in their work. Absolute waste of tax payers money.
    1 person found this review helpful 👍

  • 5/5 claudia m. 2 months ago on Google • 7 reviews New
    I came to this hospital 10 days ago, I want to say that I didn't have such a good opinion, I went through a difficult experience here a few years ago, but now I found a super kind emergency room attendant, Jo is a top notch nurse, 10 there were also a unfortunately I don't know the name of the Romanian nurse and another one I'm sorry I don't know their name but they are great nurses...now I'm hospitalized at Mulberry cardiology, something like that...I met another team of grade 10 here at the nurse and I can say that I also found doctors who really try their best... thank you very much for everything you do

  • 4/5 mrkwxbenn 1. 4 months ago on Google • 6 reviews
    Leg swelled up like a balloon on 16th, arrived at Hospital 18th. Wait for initial consultation very short a plus point quite surprised had mentally prepared myself for long wait. Second consultation and hour plus still not too bad but alas I was sent to wrong section and swelling getting bigger. Third consultation should have been second another quick one. After blood tests etc.......... was immediately admitted to ward although had to wait a bit. In ward Saturday Sunday and Monday on trip for lactate in addition blood pressure and pulse taken every 4 hours. Blood sugar level taken every 3 hours. Only day not on drip was late Monday and Tuesday discharged Wednesday only real wait I had whole time in hospital was via hospital pharmacy for my updated tablets. Can`t give 5 stars as a patient came on the ward and then left to return home and no one knew luckily patient returned.

  • 1/5 Alice P. 3 months ago on Google • 5 reviews New
    My sister came in with a serious head injury from having a heavy metal beam fall on her at work. She goes to A&E with a friend, and they tell her to wait. SITTING AND WAITING FOR 8 HOURS WHILE GETTING MORE NAUSEATED AND HER HEAD SPINNING. Sitting in the grimy waiting area, other people around her are passing out, or looking extremely sick, yet no medical staff were helping the situation. She searches to finally finds someone, tells them her situation is worsening. My sister mentions she’s been sitting for over 8 hours but the attendee dismisses her symptoms and said “then home if you don’t want to be here!” . “The current A&E standard was introduced in 2010 and states that 95 per cent of patients arriving at an A&E department should be admitted to hospital, transferred to a more appropriate care setting, or discharged home within four hours.” Lack of professionalism, care or intent on providing medical assistance, the least Lewisham can do is refer people to more suitable hospitals if they’re so unwilling to function at a basic level.

  • 5/5 S P. 6 months ago on Google • 4 reviews
    Amazing staff! Everyone here is so friendly and helpful. Went to the emergency unit and was seen within 20 mins. Taken straight to the Ambulatory care unit where all the staff were fantastic. Very friendly and helpful, gave us water and coffee and kept checking on us while we waited for results.

  • 1/5 M A. 2 months ago on Google • 3 reviews New
    I’ve just been diagnosed today and I can honestly tell you all this is The worst ever hospital treatment you can get neglecting nurses inexperienced staff So please if you care about your self or your loved ones try to avoid this particular NHS hospital based in Lwisham London in uk 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

  • 3/5 Paul C. 3 years ago on Google
    Outpatients appointment on 29/01/21. Security at main entrance was a joke. Anyone could just walk in. People rummaging through the boxes of masks with their germy fingers. No hand sanitizer in evidence. The security guard couldn't have cared less about anyone or anything - waste of space! Woman on Radiology reception was maskless and brusque to boot. The whole of the yellow zone/outpatients felt in need of a good scrub. Grubby! Practitioner who undertook my scan was the saving grace. Professional, reassuring and friendly. He's the only reason I'm giving a 3* grading. CQC say that this hospital "requires improvement". It really does, big time.

  • 1/5 Hooman H. 3 years ago on Google
    Make sure when you are planning to visit this hospital A&E take your pillow and blanket and fully charge your phone and take at least couple power bank with you in case , you will be there for good 15 hours

  • 5/5 Paulo Alexandre Oliveira P. 3 years ago on Google
    I called 999 coronavirus emergency, and stayed Lewisham Hospital for treatment, I'am going home soon for continued recovering from the coronavirus. Thanks for the nurses and doctors involved.

  • 5/5 DON A. 3 years ago on Google
    The Hospital is still open, and welcoming patients. Great care. Thank you, NHS.

  • 1/5 Jude H. 3 years ago on Google
    A disgusting place, I saw a huge cockroach by the Muffin Break in there and 2! Cleaners walked past it without a second glance.

  • 1/5 Chika 3 years ago on Google
    Very rude staff at the early pregnancy unit

  • 5/5 David C. 3 years ago on Google
    It is ok

  • 5/5 Peter S. 3 years ago on Google
    Urgent care centre is well organised, clean, and safe. Surgical assessment was quick, with bedside manners of pre-covid.

  • 5/5 Owen L. 3 years ago on Google
    Heroes. End of.

  • 5/5 Cathy M. 3 years ago on Google
    Was treated like a princess great staffer

  • 3/5 Gero P. 3 years ago on Google
    Staff are very nice and friendly but I was surprised that some Nurses are having difficulties operating patient equipment confidently (drip). It also seems that not a lot of staff are on duty.

  • 1/5 Simon and K. 3 years ago on Google
    Asking me to disclose personal information over the phone when they called me, without proof that they were from the hospital. No regard for data protection. Met with very rude staff response.

  • 5/5 Gym C. 4 years ago on Google
    I was treated very well during my visit to Lewisham Hospital. The doctor and nurses who saw me were very kind and attentive and did a very good job of putting me at ease. I really appreciated it, especially during such an uncertain time. They were also considerate and arranged for me to have all my procedures done at once (as they had the availability), so that I didn't need to come back in again the next day, as was originally planned. Even upon arriving at the hospital I was directed by the paramedics in car park as I clearly appeared lost and again by the security guards on the door. Thank you for making what was already a hard day a little bit easier!

  • 3/5 Nana M. 4 years ago on Google
    If only it can be easy to find the telephone number with a sign to call / contact rather than opening into the actual website. Where there are directions and website the contact is easier found like that.

  • 5/5 Garrett H. 4 years ago on Google
    My wife was in there for 5 weeks,looked after professionally by all the Staff on whatever ward she was transferred to.

  • 5/5 Hanna C. 4 years ago on Google
    Had the best experience for my emergency surgery today! I was referred to bell ward for a day surgery and the nurse Edwina was amazing and really looked after me before going up for my op! A massive thank you to the surgeons who done the op! And the anaesthetists so friendly and made me 100% comfortable and calm! And thank you to melow for being so kind when I woke up he made sure I was alright till I got moved to riverside and never left my side! Could not be more grateful for the staff at lewisham hospital!

  • 1/5 K S. 4 years ago on Google
    I was told in the reception this morning that waiting time in A&E was five hours. Just shut it down, no point of keeping it open.

  • 2/5 EsErEm 3. 4 years ago on Google
    Toooooooooooooooooo slooooooooooow in children department

  • 1/5 Flame P. 4 years ago on Google
    Terrible hospital, 4+ hours wait in the urgent emergency care unit

  • 5/5 Anthony S. 4 years ago on Google
    Customer service is excelent

  • 4/5 Haval Kurdistan u. 3 years ago on Google
    Lovely and amazing staff always willing to help. Excep the Asian (Indian or Pakistani) female Pharmacist was very rude and disrespectful to her patients. I hope senior hospital management take a notice of this.

  • 5/5 Admin M. 3 years ago on Google
    I cannot recommend this hospital enough!!! I had 4 of my 8 children in this hospital. The amount of care that I had was incredible during my pregnancy. The labour ward is the best thing the midwives, nurses and doctors are top quality!!! My last baby has Down syndrome. The professionalism, warmth and care that I received after my baby was born was incredible. I would just like to have another baby to have the same experience. Best hospital ever!!!!

  • 5/5 lydia n. 3 years ago on Google
    The staff here are so kind and wonderful. Ever so ready to offer a helping hand, no judgement and very good with children with special needs.

  • 5/5 Tabitha M. 3 years ago on Google
    All the staff I encountered on my stay were so kind and supportive. Cannot thank you all enough! xx

  • 5/5 Sam P. 6 years ago on Google
    The Hand Therapy Unit is excellent. The therapists are knowledgeable, thorough and very helpful.

  • 4/5 Chehal N. 3 years ago on Google
    I had my mother in law in icu and they took a very good care of her

  • 5/5 Cem C. 3 years ago on Google
    We have just had our little baby in Epsom Hospital. We had many many good reviews about Epsom Hospital. We had a such a nice time in there. it was like private hospital :) All the midwives were so kind , helpful and expert ... amazing people in there . Their director should be proud of them . We would like to thank to everyone in there but special thanks to Rowena , Sorcha and Anna . thanks for your all support

  • 5/5 Sharney K. 3 years ago on Google
    I had to visit A&E yesterday afternoon (12/07) due to having very severe abdominal pain and was extremely impressed with how the situation was handled. I was very quickly given a bed as the nurse could see I was in a lot of pain and was almost immediately given painkillers to help. Every single encounter we had that day with staff was excellent, wish I remembered all their names so I could thank each one. The only ones I remember are Monica (consultant), Carl, Dani, Catherine and Oluwani Joaquin. By far the best hospital I’ve ever been to, thank you all!

  • 5/5 Reece W. 3 years ago on Google
    So friendly and helpful

  • 5/5 james s. 3 years ago on Google
    Thank you to all of staff for doing a marvellous job

  • 5/5 Iyamperumal N. 3 years ago on Google
    thank you very much for your services:-)

  • 5/5 Theresa Kim H. 3 years ago on Google
    My father had a pre op assessment after blood pressures etch was seen by a lovely lady Jean beyond helpful , made my father at ease , and brighten our day to been treated with respect and assured by her professionalism well done to Epsom on having this lady as one of your staff , does you proud

  • 3/5 safar s. 4 years ago on Google
    nice and polite staff anywhere you go hospital and they are so helpful unless you if you needed to get pharmacy, two hours of waiting with for prescription plus bad attitude from the lady work in there.

  • 5/5 Rob B. 4 years ago on Google
    A&E - Fantastic experience last night / early morning. Wonderful treatment from reception through to leaving. Call out for Andreas and Wendy... Thank you so much!

  • 5/5 Joanna B. 4 years ago on Google
    Went to A and E this morning with my daughter..the receptionist was very friendly as was the triage nurse..didn't have to wait too long to see a doctor...all the staff were very friendly and kind...my daughter had lots of tests and an x ray which was very quick and they found out what was wrong and explained it all to us and gave us advice...I was very impressed with the attention my daughter received from everyone...5* from us 👍

  • 5/5 robert w. 4 years ago on Google
    I was born in Epsom Hospital 60 years ago. My stay must have been relaxed and stress free, as I don’t recall any negative aspects.

  • 5/5 Christopher K. 4 years ago on Google
    Great hospital ' I pray they don't close it to cut costs

  • 5/5 Dave H. 4 years ago on Google
    I have been a patient at Epsom hospital regularly now for 8 years! I have received amazing care from Swift Ward which is Surgical ward! I have to come in regularly for treatment and always treated with respect, care etc from each department! I have to stay in over night which is agreed with my consultant! So while I was in a considerable amount of pain on Tuesday afternoon I did not appreciate the Matron standing at my bedside telling me I was fit to be discharged they needed my bed!!!! She doesn’t know me, she doesn’t know what I have been through and least of all she isn’t my consultant. The team were not happy the next morning when I made them aware of the situation! I have been cancelled on many times due to lack of beds so I do understand!! Trust me I wouldn’t stay any longer than needed after the length of time I have had to spend there! Please pass this onto her and just ask her to think first before approaching a patient who she doesn’t know! Thank you!! Again Swift ward staff deserve a medal for their quality of care!!!

  • 5/5 Lynn H. 4 years ago on Google
    What fantastic service. From attending the local doctors and put on a 2 week pathway. He was rung up, given a date for a telephone assessment. A few days later he was given an MRI scan and another blood test. Two days later an appt with a specialist at Epsom for the results. All clear, but given another appt to follow up and then an appt for a few months time. We absolutely thrilled with the level of care. Thank you Epsom Hospital

  • 5/5 Damian I. 4 years ago on Google
    This is the heart of Epsom: always very accessible and assisting!

  • 5/5 Mo B. 4 years ago on Google
    Very friendly staff in the sweloc department thank you :)

  • 5/5 Alice L. 2 years ago on Google
    Everyone that helped us today were great. We felt reassured throughout and they spoke to my son, 11, directly and in the best ways, keeping him part of the process and treating him respectfully. Unexpected trip to urgent care wasn't the end of the world, thank you to the staff, we appreciate you!

  • 1/5 Imelda C. 2 years ago on Google
    I come here to be induced in to labour, The beginning of the day was very promising, The doctor come to see me within 30-40 mins and did the initial scan which was positive, I was then given options by the doctor who said she would ask the consultant what the best way to do it would be either the match sticks or suppository, she came back not too long after and said what way they was going to do it, The midwife came and did my observations, then left I went to use the toilet which there was no toilet roll so I told them 3 hours later after I had used my own wipes to use the toilet they put toilet roll in the toilet, I then waited hours more didn't get checked on once by anyone wasn't offered a hot drink at all, a lady opposite was sick and her other half cleaned it up. I wasn't checked on the whole 12 hours I was sitting and waiting for no.1 checked to see if I had taken my medication, Or even if I had been offered a evening meal. It got to 10pm and I decided I was just going to go home. I was then told they had changed their mind on how they was going to induce me (I was never informed) but I still decided to go home. I usually have nothing but nice things to say about all the baby units in the hospital but this was an awful experience, I could have died in my bed and no.1 would have noticed as no.1 actually came to see if I was ok or needed anything.

  • 5/5 Ananda B. 2 years ago on Google
    Excellent service from the Emergency Staff. Thank you for you kindness towards your patients and the work you do.

  • 5/5 Johanna P. 2 years ago on Google
    Went to the emergency department with a fractured wrist and went on to have surgery. Every single member of staff was brilliant. Thank you for the care and kindness shown throughout.

  • 2/5 Cristian M. 2 years ago on Google
    I tried contacting for an ECG. I got transferred to cardiology by the operator and then I spoke to someone in that department that couldn't find me even if I gave them name, surname, NHS number, address etc. Than they told me to wait and the line got cut(hopefully not on purpose). Then I called and got transfered again but no-one answered.

  • 5/5 László W. 2 years ago on Google
    I’ve been in cherry ward almost one week and I’m very satisfied. All nurses were very kind and helpful.

  • 1/5 laetitia s. 2 years ago on Google
    My GP diagnosed an issue with my prolactin level in November 2020. I have a tumour in my pituitary gland affecting my fertility (amongst other hormonal issues) that needs constant check ups by an endocrinologist. My health issue means that I need: -a yearly MRI to check the evolution of the tumour -a treatment with regular blood test to assess the efficacy of the medication I had one call and one blood check in February and have been waiting ever since to have another consultation. Another appointment was booked but it was cancelled (4 times) without an explanation last minute. I have been waiting to hear back ever since. Still waiting despite several call to the reception which by the way is opened only from Tuesday to Thursday. I never had an MRI (mandatory given my condition) to check how big my tumour is and if surgery was needed. In the end I decided to go private as the waiting time is so ridiculous to get a MRI, a treatment and regular blood checks, but this is costing me a fortune. Shameful. RUN AWAY and ask to be referred to another hospital.

  • 1/5 Tiago M. 2 years ago on Google
    Used their walk-in vaccine clinic and double vaccinated. However, the NHS app does not recognize my name and can't have the COVID pass. They have records of my vaccination but are unable to emit the pass and delegate the problem to other bureaucracies. May not be able to see my family this Christmas because of them. Ineptitude all the way down. Avoid.

  • 5/5 Andrea G. 2 years ago on Google
    I really enjoyed it. My daughter was born and they took care of my wife and daughter like a family.I recommend it to everybody. the best staff I've ever seen. thank you very much to all the staff. i love nhs

  • 1/5 Ebony-ptrco5 2 years ago on Google
    Terrible staff on Elm ward. The staff need to be watched and an investigation has to be done on how this ward is run so badly and elderly patients treated like cattle to be put down. I agree with a comment about this place being closed down. Something is terribly wrong and they cannot keep sweeping things under the carpet. It’s gone on far too long. I wish decent staff were able to speak out rather than getting painter with the same corrupt dirty brush. The terror starts from A&E then it continues to whichever ward you are unlucky to be put on. Please speak out good staff. We can’t use the pandemic as an excuse for cruelty and abuse.

  • 5/5 Jessica R. 2 years ago on Google
    Incredible hospital, I just had my baby by c section on Wednesday 16th March I had the most amazing team from the consultant to every single midwife to the cleaners and the porter all staff where truly amazing The hospital itself was spotless the coffee shop is absolutely delicious, only downside was the parking it cost over £75 for 1 & 1/2 days but that’s nothing to do with The hospital. Thank you so much lewisham hospital.

  • 3/5 Fatma O. 1 year ago on Google
    Had an elective c-section here and was transferred to the maternity ward afterwards. The preparation for the c-section was amazing, the doctors, anaesthetist and surgery nurse etc were absolutely amazing. I can’t fault them at all. I was a nervous wreck and everyone tried to calm me down and did an amazing job during the procedure. The aftercare on the maternity ward however was not so great. There are some amazing midwifes and nurses who are caring and empathetic towards your needs and there are some midwifes who really need a mental health check as I think some of them are not right in their heads. Some of them will show you extreme annoyed attitude if you need their help with anything and believe me you will need their help after a c-section because even lifting your baby out of the cot is a real challenge. The kitchen staff is also either psychopathic or doesn’t speak English because several times I was ignored by one kitchen lady when I asked if I had to pick up my food or it would be delivered to my ward. She just turned her back and walked away despite clearly hearing me twice. So, the midwifes and nurses are a real hit and miss but know that some of you just hate you for no reason at all. They need a mental health check before coming and working in such a sensitive role.

  • 1/5 maria d. 1 year ago on Google
    Since I broke my arm and ended in this hospital, I have been experiencing the worst horrific time of my life. If you end up in the A&E trauma list, you better go somewhere else. I have been receiving calls at any time of the night, with possibility of me getting a spot, and for 2 times I was admitted for my surgery, and after 8 hrs of waiting without food or water, been cancelled and sent home. Its a total nightmare and cannot even report them to PALS, because they do not deal with trauma list. Worst nightmare ever.

  • 5/5 Thomas D. 1 year ago on Google
    My experiences with Lewisham hospital have been excellent. I’ve had appointments across a number of departments in recent weeks and months and in every case staff were professional, courteous and incredibly kind. I have also rarely had to wait long. Very very impressive, especially in the current climate.

  • 5/5 Charlie G. 11 months ago on Google
    When I visited on Sundsy with a fractured ankle I was seen to straight away. Doctors were helpful and informative, nurses were compassionate (shout out to Brenda), and the initial correction procedure was carried out successfully. So reassuring to know that when you're in need the UK health service really can be excellent.

  • 5/5 David B. 1 year ago on Google
    I was most impressed with the high standards of professionalism at University Hospital, Lewisham during my recent admission for a TURP procedure. The surgeon explained the procedure to me in detail and the anaesthetist was cheerful and friendly. My post-surgical care in Cedar Ward was first-rate, the staff were kind, helpful and sympathetic. They also worked very hard to cope the the individual needs of patients. Top marks to all concerned!

  • 5/5 Jürgen L. 11 months ago on Google
    At the early time I went to have my x-ray taken, the queue was minimal and I didn't have to wait long. The x-ray procedure itself was very quick indeed and the staff was very friendly. They certainly deserve a good pay rise in my eyes!

  • 5/5 Julia B. 11 months ago on Google
    Excellent care from all of the staff in the endoscopy and gynaecology departments. Clear and kind explanations from teams who work very well together. Competent clinical care, and excellent collaboration with me on decisions. For people annoyed at the waiting times and lack of staff - vote the Conservatives out. They are intentionally underfunding the NHS so that it 'fails' and they can further privatise. Especially following the dedication and deaths of staff during Covid 19, this is beyond dispicable. Thank you to the lovely staff who are hanging in there. It's a hard job, and we appreciate you!

  • 5/5 Eric N. 1 year ago on Google
    I’m so grateful for the kindness and support I received from the amazing staff at Lewisham & Greenwich hospital. After a cycling accident my partner brought me to Urgent Care. Once admitted, they could see I wasn’t in great shape and got me seen by a doctor. The doctor and his team were so patient and kind. Throughout the whole experience, they communicated perfectly the steps that were being put in place and reassured me many times that I’d be ok, when they could see that I was starting to become distressed. I will never forgot the care and empathy I received from these incredible people. Thank you NHS.

  • 3/5 Val H. 1 year ago on Google
    Had a long awaited appointment today as ever staff and medics were great. Needed a blood test so had to go from one end of the hospital grounds to the other. All external benches are gone as I'm disabled with a walking stick it left me in real difficulty walls are too low to get up from so sitting on there not an option. Left me really shaky by I got to bloods do they not get they have disabled and elderly using a hospital who need a seat outside?

  • 4/5 Duncan H. 1 year ago on Google
    Broke some ribs in a bike accident. The process from A&E, to xray, to CT scan, to being admitted and looked after was top notch. Big thank you to the doctors, surgeons, nurses and staff who were professional and kind throughout.

  • 4/5 Kay R. 10 months ago on Google
    Excellent care from nurses and doctors in A&E dept although very busy. Helpful and empathetic. Carpark pay on leaving

  • 5/5 Gillian H. 9 months ago on Google
    Having been blue lighted into Lewisham Hospital in the early hours of Saturday morning I can only say that the care I received was outstanding from the doctors and nurses to the cleaners nothing was to much trouble. I had never been in Lewisham hospital before and was so impressed.

  • 3/5 Lois G. 9 months ago on Google
    My son went to the hospital, excellent referral to extended GP service, but didn't recognise change of name and insisted on calling him a different name and prescription was also under the different name. Thank goodness the pharmacy didn't ask for proof of ID. Not cool.

  • 5/5 Steven s. 7 months ago on Google • 1 review
    I spent 2 days in cedar ward and found all members of staff to be excellent, the care and concern for patients and myself was the best . I have heard horror stories about hospitals in the past but if like anyone in the hospital you treat them with respect you will get respect back. In my opinion I was treated with respect and caring ,there was a few moments of joy from staff and some annoyance from other patients in cedar ward, which was unfortunate for the staff but they dealt with the annoying person respectfully.which I must say was not given back. If there is an medal for the staff in cedar ward I would gladly give it .I have the utmost respect from all the staff I met in there and cannot say how much I admire them Thanks to the nhs for employing these people Kind regards to all Steve
    2 people found this review helpful 👍

  • 1/5 Nigrum _. 4 months ago on Google • 1 review
    Extremely disappointed with the Breast Department here. Despite having requested a Mandarin translator a week in advance for my breast examination appointment today, there was no translator present. The doctor suggested canceling and rescheduling, disregarding my time constraints and the pain caused by my breast lumps. The front desk was unhelpful, providing no definite rescheduling time. This department's attitude is appalling, causing a significant inconvenience. Terrible experience!
    1 person found this review helpful 👍

  • 5/5 Pushpa A. 7 months ago on Google • 1 review
    Returning to my car after MRI scan on 6/10/23 I had a nasty fall in the hospital. I am so moved with the the prompt care & kindness I received from the Crash team, security guard, public members and A&E the nurses, doctor and the porters. Care was excellent, efficient, smooth and quick. My sincere thanks to all. You can’t beat NHS care.

  • 5/5 Fathia A. 3 months ago on Google • 1 review New
    My daughter got the best ever service in the diabetic clinic, they are over caring, very kind and very knowledgeable, saying thanks is not really enough to the diabetic team Kathrine, Michelle,Adele and Dr. Lawrence you are such amazing team.

  • 1/5 Alexandra l. 3 months ago on Google • 2 reviews New
    Awful!!! After arriving at 23:30 in emergency they checked on me at 08:30 in the morning after 9hours in a chair and with a horrible sleeping old guy taking your blood for test he broke my vain and the blood didn’t stop coming out,after 3 days not eating and no drinking I faint and they said it’s fine!!! The most horrible hospital ever!!!

  • 5/5 Carl 3 months ago on Google • 2 reviews New
    Really cared for our Granddaughter 100 % 🙏👍

  • 1/5 elene 2. 3 months ago on Google • 1 review New
    Has anyone noticed Lewisham Hospital experimenting antibiotics on children? It’s like a horror movie at Children’s Ward and A&E Parents wake up!!! Why they take so many blood tests and only one results we can see?!

  • 1/5 Ashref S. 2 months ago on Google • 1 review New
    Rubbish service


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