Manager is absolutely rude, she has an audacious attitude. Took them 3 hours to finally check us in ( arrived at 15:00, didn't get into our room till 19:40 ) due to problems that could've been resolved from the beginning. During our stay the AC in our first room did not work, so they had swapped us into another room. On our final day, we were disturbed by sudden loud knocking on the door by the cleaner insisting that we must leave or we will be charged £10 for every hour we stay extra despite them wasting 3 hours of our stay. I do not recommend! The employees behave as if they don't get paid enough, bad hostility.

Nice, clean and spacious rooms, decent sized TV. There’s a separate sink and no locking door to the shower and toilet (if that’s something that would bother you). Reception is busy a lot of the time and takes forever if you need anything. Lobby does have a fairly strong smell of chlorine from the swimming pool which isn’t very inviting. Spa facilities are decent, no luxury element but then it’s not a 5* hotel. Restaurant is decent and so is the service. Room service also decent, arriving within good time. Plenty of paid parking available on site. Biggest negative is that I stayed a number of times and every times they take a room deposit of £25 a day which is fine and they do make you aware of this on check in however, on top of this, they keep taking a random amount of money from my card without my authorisation (as much as £200) which I have to call and enquire about to which they admit their mistake and takes around 5 days for a refund. Not sure why this is happening but I’m sure removing money without card holder’s consent is theft. For that reason, I’m reluctant to stay again so I would advise you to check your bank statements after staying here to make sure the same isn’t happening to you!

My wife and I used Aloft for our wedding guests' hotel around early July. Once the group booking was accepted, we were informed that we would get a refund of our initial deposit (equal to the same amount as rooms) 3 to 5 working days after our last check date. It has been over a month since we checked out of this hotel, and we are still awaiting our refund. We are honestly very disappointed with this as we had a good experience at the hotel. However, we have been in contact with the hotel several times to understand what was causing the delay, but all we keep hearing is that it is being sorted and requested.

Had the best experience in a hotel ever and I travel a lot! Spent a night here for my mums birthday, I went by 12pm to drop off balloons as check in is at 3pm. They allowed me to check in early to set the room up, they upgraded the room and also gave food on the house! The hospitality and service is unlike any, the staff really go all out to make sure you had the best stay. Big, spacious rooms with all amenities, good view and comfy beds. They accommodated to all our needs, will definitely be back!

Extremely convenient to the London City Airport. The staff is very responsive and helpful and went up and beyond for us. The room was a good size and was done for one night. Where they lose a star is we had one room with no AC. They came and tried to fix it and said to wait an hour and let them know if it worked; after the hour, we ultimately got to switch rooms which was an improvement but not by much. Overall great stay for the night

Rooms are very clean. We had a room that was higher up and a nice view of the water. Lovely comfy bed and the area for the bathroom is nice. Only downfall about the room is that the TV reception kept cutting out. But the personal touches like the name on the TV is nice. Towels provided. Tea and coffee provided. Safe provided. Generally a nice room. Front of house staff are really friendly and helpful. £16 for 24 hours of parking which is handy. Car park can get full though. A really pleasant stay.

Service is normally 5 star but on this occasion there were several times I rang reception and didn't get any answer. Plus the stay disappeared from my Marriott bonvoy app so I don't even have the points for this stay now. When you do get through to staff though, they're really lovely and have excellent customer service. Happy to change that part of my review back up to 5 stars if things improve on my next visit.

Could have been better. We arrived and checked in easily, however the staff didn’t seem like they wanted to engage in conversation. We were told breakfast was just one English breakfast plate so declined, but later told it was a buffet. We had to change rooms due to having one side of an interconnecting room and hearing next room bit too loud. The rooms were good and beds very comfy. Shower was also very nice. We also booked the swimming pool and spa which was relaxing. We were given a key not knowing where to get changed or how to use lockers, we were clueless. We had to ask what to do and given a short explanation but still didn’t understand because the lady was in a rush so we left our things in our locker without it actually being locked. And 1/3 lifts was working! The communication from the staff could have been better because it was lacking.

Aloft is a bit expensive but it prouds itself for being a 4-star hotel. The bedroom and bed were very good and comfortable, as well as clean. The room service staff was lovely. However, the main reason for my booking was the swimming pool, as I wanted to spend relaxing time to celebrate my wedding anniversary. Turns out that there were swimming lessons for children in the afternoon, and the pool was significantly smaller than what it looks like in the pictures. Plus, the window glass "view" was to a building site. So anything but relaxing! I was not made aware of the swimming lessons at any point, either on the booking, website or by the reception staff when I enquired about the swimming pool opening times. Finally, the reception staff was not very friendly and didn't make an effort to even smile. So, for the price, I would probably go to a better located hotel or a cheaper one and a separate spa.

Very lovely, comfortable and neat room down to the towels! Pleasant welcoming and helpful staff. Great location about two minutes walk to the bus stop and train station. Delicious, mouthwatering and affordable meal in a very clean and hygienic restaurant. I'd place great emphasis on the pleasant and welcoming staff (Malika, Gennaro, etc.) I came in contact with. The staff is the major reason why I'd definitely stay here whenever I am in the area.

Room was very nice and spacious. Came equipped with ironing board and iron. Large TV, however there was difficulty connecting to phone despite following directions on screen. Reception staff came across as cold and unwelcoming. No smile, no good morning and put me off the hotel to be honest. Check-in time was far too long and although a staff member offered water/tea to those waiting. I was initially not extended this courtesy. They need more staff on desk to accommodate this and left me a little frustrated. Restaurant staff were lovely and made up a little for sub-par customer service at desk. Starters were tasty and fresh, however my main left me a little disappointed and took a while to come. Despite the nice rooms and lovely restaurant staff I don't think I would visit again.

Great experience staying at Aloft. Rooms are well appointed, quiet and have scenic views over East London. Pool and gym facilities are excellent, although all of the running machines were broken and the sauna and steam room had to be requested to be turned on, despite this being after 11am on a Saturday. Access to the DLR is seamless and connects immediately to all parts of the city but I guess particularly good if you planned to visit the Excel. Only negative comment and loss of a star is the service charge applied to every individual order made at the hotel bar which whilst now common place across hospitality in London to make up for disparity between running costs and what employers pay their employees, feels a bit unjustified when the only service being provided was pouring a drink into a glass. No guarantee that the employee receives the "service charge" either so would rather be able to opt to give this to them if the experience is felt to reflect this. Will definitely stay again though.

A great hotel in a perfect location for working at Excel. On check in a £50 deposit is required which I paid on my card, the room was prepaid. On check out the deposit was due to be refunded in full, however they credited the travel agent's card instead of my own. 2 months later, multiple phone calls and emails they have admitted their mistake but not rectified their error so I am still £50 out of pocket

Checking was easy and fast. A £25 deposit was requested where partially was deducted in the car parking fees. Rooms were spacious, clean, and comfy. The swimming pool was a plus, can not say about the breakfast as we did not take it, location is good, the hotel was a bit busy overall good experience except for a group of "younge guys" at the door in the car parking drinking and smoking.

Amazing hotel if you need to use the excel center. Literally 30s walk. Pool/sauna/steam room was excellent and not busy. Room on 8th floor was amazing. View is terrible because they are building an extension but who cares. The room is two double beds and enough space to store two race bikes. Very comfy beds and pillows. Staff is extremely helpful. The bar area was a bit too cold so bring a sweater. We were able to leave our bags and bike to 7pm until our train. Would highly recommend.

Lovely sized rooms. Very clean and beds were so comfortable. Loved the decaff coffee provided in the room when I got up in the morning. Memorable stay.

I stayed at the Aloft Hotel whilst attending a 3 day event at the excel. Was brilliant location, parking, clean and really enjoyed using the swimming pool and facilities. The food was also very delicious and staff attentive and polite. Many Thanks

Although I wasn't visiting the Excel centre, the location was great. The Aloft hotel was easy to reach by public transport. The rooms are spacious and have a fridge, which is very useful. I didn't have breakfast here or eat in the restaurant so can't comment on the food. The staff were excellent and always helpful which made the hotel feel welcoming. The pool, steam room, and sauna made the stay extra special. I hope to stay again soon!

Rooms are really nice and clean. No stairs access to higher floors, as an autistic person I struggle to use lifts. A staff member offered to come with me however to me, a stranger in such a small place as a lift would add to the distress. I was already overwhelmed and find it difficult to communicate in these situations. I could not get my key card to work the lift the first night so I sat and dozed on a bench near the lift after my volunteer shift. After a time a staff member accompanied me up the fire stairs to my fifth floor room and on the way offered to move me to a floor accessible by lifts. I was happy with the move because I was scared I would be trapped in my room.I got in the new room about 1am. The second floor room was near the restaurant which, despite my calling and being assured they could meet my dietary needs, was unable to find anything I could eat. Each night I could hear men shouting and taking loudly outside my room around 1/2am. I am just finishing my stay, I have been volunteering with a homeless charity for three days. I am very hungry and lacking sleep. This was a big expense for me. I have slept better and been better catered for in the budget hotels I usually stay in. The rooms were the only saving grace and the small gym but that and the pool were not worth the extra cost. I feel isolated and unable to communicate my needs so I have not spoken further with staff. I do not recommend the hotel for anyone with autism spectrum disorders. The level of noise ( such as air con systems) for those with sensory processing disorder is difficult to manage. Disappointed and feel I have wasted my money. The national autistic society can offer advice and training for staff.

Overall great experience. The rooms were comfortable and private with everything we needed. Staff were very kind and helpful and the service was fast and efficient.

Great location for the excel. However required a receipt of payment given this was a work trip, Systems weren't working during check out so was told card drop meant I would receive an email automatically..None was received. I have since called 3 times, 1st received a case member (which then just said resolved with no communication). 2nd call was told id receive an email within the hour and 4 days later nothing, 3rd one again I'd hear in 3-5 days. We're on day 5 now. Good location but post stay service has been truly awful.

We absolutely loved this hotel! They prepared something special for me in the room for my birthday and it was lovely. The service from all the staff was exceptional! If I come back to London, this will definitely be my number 1 option!

If you're intending to go to the ExCel, the location couldn't be better - takes less than a minute's walk outside and you're in through the east entrance. The room was clean and quiet, but some odd design choices were made with the thin sliding door to the toilet and the only sink being next to the main door in the hallway. There also seemed to be no place to hang your hand towel, and even in the bathroom there was only one hook on the wall. The breakfast was okay but a bit pricey at £17.50. The bed was huge and comfortable. As we were on the second floor, the only view we got was that of a construction site, but fortunately the soundproofing of the hotel seemed to be good! So all in all, the stay was okay, but not exceptionally good in any way.

I stayed at Aloft for 5 days in September and it was very nice. The rooms were very clean and the house keeping service was splendid. The hotel staff were very friendly and always happy to help. Very reasonable location with direct access to the DLR station which made transportation to central London easy. Only thing I wasn’t a fan of was the food from the restaurant downstairs, it was expensive and not worth it. Hopefully that improves in the future.

Couldn't have been happier with our week at the Aloft. We were exhibiting at the Excel during EGX and being able to roll out the venue right into the hotel was luxurious. The food there is also fantastic and everyone who works there is so helpful and friendly. We will for sure stay here again.

Haven't used the hotel accommodation, just the swimming pool, but the hotel looks really clean and the staff from reception to housekeeping are extremely helpful and friendly. Always there to help with any issues or questions. The lobby its nice as well- it's self service which honestly i think its better ,because you can pick whatever you want, dont need to wait for a waitress to pick your order ,and then waiting for it again to pay. You are paying at reception. They have a good choice for drinks and food.

They were not equipped to handle a large crowd of guests from the conference I attended, yet they promote themselves by being attached to the actual conference center. No one answers the phone, after several attempts, and I can't get a copy of my final bill yet charges keep occurring to my credit card. Management was nowhere to be found, but the hotel employees tried to do the best that they could with a smile amidst all the chaos, that was the only saving grace. I would avoid this hotel and stay at the Novotel which is right in front of the London Excel.

Quite possibly the most convoluted check in process I have ever encountered. A mixture of bizarre hotel policy and staff incompetence left us still without access to our room an hour after first arriving. When the manager finally decided to show his face I pointed out that the supposedly inferior Ibis had better customer service. He then suggested that we went and stayed there instead. It was only after taking his name and declaring we would be claiming a refund that he followed us out to the car park and told us he could after all check us in. If you’re thinking of staying here whilst visiting Excel, save some cash and go to the Ibis. The rooms are cheaper and the staff are better!

Hmmm well where do I start. Booked through a third party app for day use purposes, I also selected the time I was going to arrive and also requested for king size bed. Thought everything was fine until check in. I was advised that my room type was not available and that I would be allocated to a single bed room, and that I would have to pay extra for deposit purposes which again I had no knowledge off, half of the staff looked clueless, housing keeping entered my room whilst I was asleep at 12 asking me to leave even though my booking was for 3pm checkout ( I took her name she’s called INA). I will keep not be staying here again unfortunately. More training needs to be done. Don’t bother trying to pay via contactless or Apple Pay you’ll be left stranded :)

Good value, rooms could do with a bit of a refresh. Staff were friendly on arrival despite the storms going on. Got to the room and the blinds were broken and couldn't close. Just an FYI the bathroom sink wasn't separated from the room. The toilet and shower had a non closing door and definitely not sound proofed. Great value, clean rooms.

We recently stayed at the hotel, firstly to say the customer service was good however at midnight the fire alarm constantly went off and every time we started evacuating it went silent so we were anxious and unsure what was happening as the staff did not inform the guests what was going on. Further to that the room was extremely dry and stuffy the air system was somewhat not working and that caused me not to even get a blink of sleep the entire night when I came to get a bit of a retreat unfortunately it was quite frankly the opposite which is deeply upsetting. I hope if you do end up going you have a better experience.

We stayed here for a friends wedding which was close by. The customer service we experienced was the best I have ever had in a hotel. From reception to the waiting staff, they were perfect. They went above and beyond to make our stay lovely. For example offering water to our heavily pregnant friend, helping us to book taxis', checking food was ok at breakfast and bringing extra drinks. The rooms were lovely, clean and modern. Would definitely recommend.