I have stayed for 11 days in the hotel and here are my observations, let’s first start with good stuff: What works: Love the story of Tsar build barracks, hotel architecture, interior design,it’s a nicely done hotel, overall. Great cleaning crew, hotel is very well maintained, didn’t even have to remind them to change the sheets, they changed them once they noticed the sheets are not fresh. Big SHOUT OUT to cleaning crew, good job team! Nice looking restaurant, good food, helpful restaurant staff (especially Tomasz), knowledgable and attentive but not overpowering. Good spa area, I had 3 massages there and used all facilities there as well, I was happy with it. What didn’t work: Easy to fix: -there should be two garbage cans one in the bathroom and one larger one in main room -there should be box of tissue in the room, when you sneeze you got to grab bathroom tissue Harder to fix: I was looking for haircut and there is haircuttery next door so I called front desk thinking that 4 star hotel would know nearby, walking distance business and would be able to set up an appointment, the answer I heard back from front desk was simply “I don’t know, I really don’t know”. I was FLOORED, place like this should have digital database, in word or something like that, with next door businesses in it, what you can purchase there, or what kind of service you can get, business operating hours and local phone numbers. The conversation I was expecting to hear should have gone something like: Yes Mr Kostecki, there is very basic hair salon next door and I can schedule appointment for you or, I can also, recommend more stylish barber shops in the city center, which one would you prefer ? - well that didn’t happen. There were 2 more situations I could bring up here, but I will focus on this one since it’s truly inconceivable to me: on five occasions during my stay, ALL on WEEKDAYS AND during regular business hours (day time), I was unable to reach front desk!!! Out of 5 instances, 2 times they called back to be fair but it still doesn’t count in my opinion, 5 times I called and called and no one picked up!!! I even tried calling on my cell main hotel number and it was as if the hotel doesn’t exist !!!! This was THE BIGGEST flaw and really shocking, in my opinion. Not present front desk or management - I simply don’t understand, managers of the hotel sit right next to front desk, and why wouldn’t they pick up (or have the call pushed to managment) if the front desk staff is not available? Also, 2-3 stars basic hotels like Mariott”s, Best Western”s of the world, have that covered, so why would boutique hotel have this problem? My observation is that there is something wrong with front desk staff and managment team. Probably both need to be replaced. Hotel has been operational for about 3 years now so not a new property and if managers don’t know they have the above problems, they are NOT doing their job! If managers know those things are happening, and do nothing to fix it, they are NOT doing their job. Conclusion: EITHER WAY hotel managment team is NOT doing their job! Overall: I am giving 3 stars and it’s mainly because the cleaning crew and the restaurant staff and spa ‘saved’ the hotel, from my perspective. Otherwise, I would have given only 1-2 stars. Front desk is courteous but ineffective, management team seems to be not hands on. Good hotels don’t run on architecture or interior design, if you don’t have superb staff, and supportive managment team, you are just 2 star hotel at best!

Great one, never seen in booking. Very good restaurant, new one, pool and great stuff

Visited hotel for the breakfast. Breakfast costs 50 zl. Ok price, it is the same in all over Bialystok. Also wanted to see the room and reception lady was kind to show it. About breakfast: it looks better than it tastes. Croissants were not fresh!!! For the boutique hotel that is unacceptable. One more thing that ruined our morning was the segregation of the customers by the breakfast workers. There was one couple who got the Prosecco when they came to the breakfast, and I asked waiter is the Prosecco included in the breakfast, he answered "No, no, no that is for this guest, they are very special for us".......ok....I undertsand...I am not a "special" or even not a "guest". If you have any rules, special offers or something like that you can tell that, but be more polite, not making me feel that I am some second kind of people. Just say "this was included in their special package, if you would like to have a glass I can make it for X zl". Very bad experience. For sure I will not choose this kind hotel for staying at Bialystok.

Beautiful and spotless rooms. Food at Regiment restaurant delicious and remarkably presented. Highly recommended place to stay. You will be amazed!

Very good hotel! Spacious, clean rooms, great service! Gourmet restaurant with extraordinary quality of dishes! If you want to give yourself and your partner a piece of paradise, you are here!

Nice hotel, good quality.

Very good place for relaxing.

Excellent hotel and restaurant. Rooms are large and clean, personnel is always very helpful and polite. Very tasteful breakfast.

The best costumer service!!! Outstanding! Really clean! Tasty breakfast! Friendly staff!

Absolut 5 stars! Nice spa and sauna - cosy breakfast with jazz. Big rooms!

I loved it. The food was good, rooms were nice and clean, comfy bed. Satisfied.

Fantastic value for money. Brand new 5 star hotel with very low prices, unique room design and good service.

The best 4 star hotel in Poland, according to me. Fantastic design, spotlessly clean, comfortable, not to mention great service.

We were forced to leave in the middle of the night because our room was shaking from the sound of a wedding party that went on through 5am. They offered nothing in return for an awful stay and refused to lower the music or move our room. Scam artists.

Very nice rooms, clean and looked after any special requests immediately. Great restaurant on premises. Would recommend to anyone visiting Bialystok.

Delighted. Staff, food, beds, service all fist class👌 if you need a place to stay in these parts then I doubt there’s a better hotel. Everyone was super professional and helpful. The restaurant next door has some mouth watering choices.

Friendly Staff, good kitchen and excelent breakfast. Parking. Room was comfortable and clean. -1 star for a beer that not fits our expect. Suggesting for business travellers.

Wonderful hotel! Good location, large and comfy rooms, a relaxing SPA, tasty breakfast and very friendly staff!