Turismo Bulegoa Bilbo Bizkaia image

Turismo Bulegoa Bilbo Bizkaia

Tourist information center

👍👍 My hostel recommended me and my brother to come here to check out on how we could get to Gaztelugatxe and that was one of the best decisions we made. The staff was extremely professional, well versed in her domain, and super friendly. She recommended us to take local transport and explore the area... People often mention Bilbao, helpful, information, staff, tourist, questions, card,


Address

Plaza Biribila, 1, Abando, 48001 Bilbo, Bizkaia, Spain

Website

www.bilbaoturismo.net

Contact

+34 944 79 57 60

Rating on Google Maps

4.50 (1.8K reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 5:30 pm
  • Sunday: 9 am to 5:30 pm
  • Monday: 9 am to 5:30 pm
  • Tuesday: 9 am to 5:30 pm
  • Wednesday: 9 am to 5:30 pm
  • Thursday: 9 am to 5:30 pm
  • Friday: 9 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: Bilbao (11) helpful (11) information (10) staff (7) tourist (7) questions (7) card (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kang Zi J. 1 year ago on Google
    My hostel recommended me and my brother to come here to check out on how we could get to Gaztelugatxe and that was one of the best decisions we made. The staff was extremely professional, well versed in her domain, and super friendly. She recommended us to take local transport and explore the area on our own. We were ready to spend close to €100 per person to join a tour but the staff reassured us that the transport in Bizkaia was super easy. She was right. We managed to explore and hike to Gaztelugatxe for like probably less than €6 per person on transportation. Everything was easy. Eskerrik asko to the lady who helped us, and kudos to Bilbao and Bizkaia because I have traveled much of Spain — Madrid, Sevilla, Granada, Malaga, Barcelona, Salamanca, Santander, Zaragoza, Valencia, and I have to say that my favorite has to be Bilbao, no doubt.
    2 people found this review helpful 👍

  • 3/5 Edgar Here and T. 4 years ago on Google • 210 reviews
    This tourist I formation centre has a large space, but there seems a limited range of leaflets and information on the local area. The main source a published information newspaper is only in Spanish. Could be better.
    1 person found this review helpful 👍

  • 5/5 Aránzazu Mancisidor C. 5 years ago on Google • 258 reviews
    Such a beautiful building and interior design, the staff is very nice and they truly want to help you during your stay in Bilbao. If you have any questions, don’t doubt to go there. They speak English and Spanish. There’s also phone charging stations inside for free (one euro, that’s returned after, if you want to lock your phone and leave it charging).

  • 5/5 Sophia C. 1 year ago on Google
    Staff was helpful and answer our questions. No issues with transport everything are quite easy to understand.
    1 person found this review helpful 👍

  • 5/5 Jennifer B. 5 years ago on Google
    Beautiful building and so helpful staff! They organise on Saturday and Sunday city walk tours at the Casco Viejo( old town) and Modern Bilbao. They cost €4.5 each but if you are staying more than one day in Bilbao go for the 48hrs(€15) or 72hrs(€20) BB card: you can use buses, tram, underground as many times you want and this two tours are included in the price. A single ticket with the tram is €1.50 and it is valid just for one hour so it is quite worth it. The tours are really interesting and I personally high recommend to attend them both. The all staff is absolutely amazing, helpful and patient so ask them any questions you will have.
    1 person found this review helpful 👍

  • 4/5 Rich C. 1 year ago on Google
    Opinionated but not terribly helpful people behind the information desk who believe it is their job to send you somewhere else rather than answer your questions. The gentleman in the front of the lobby was very helpful and actually explained how to get a travel card from the vending machine near him and how to use it. TIP: with the card you buy/cancel your tram ticket ON the platform/stop, not on the tram. And, yes, the card is good for the airport bus as well ...
    1 person found this review helpful 👍

  • 5/5 Birgit B. 1 year ago on Google
    Very friendly, helpful and respectful staff. We were looking for an accomodation on arrival and they didn't hesitate to help us. Thank you
    1 person found this review helpful 👍

  • 5/5 Gayathri M. 1 year ago on Google • 40 reviews
    One of the beautiful tourist information buildings. We took a token from the machine at the entrance. The lady at the desk spoke English and hence it was easier to communicate. She helped us with all our questions. Since it was New year week she gave us a document with all the local events happening. They had a little magazine with nearby places to Bilbao on the bus or train. Multiple routes for a day trip. It was very informative. On 1st Jan, restaurants were very hard to find. Even though on Google Maps it said open, it wasn't. A collective information of actual open restaurants (at least in the city center) on 31st Dec and 1st Jan (particularly on public holidays) would be helpful.

  • 5/5 Fedi K. 2 months ago on Google • 33 reviews New
    The staff was very nice and welcoming, we asked for recommendations of stuff to do in and around Bilbao during our stay and they gave us a map and circled the must see places, got suggestions where to go to have good food, and the times for the local events happening... If you have any questions, go there they are very helpful.

  • 5/5 Tuija K. 5 months ago on Google • 19 reviews
    Awesome and gorgeous interior of former hotel, worth to admire. But naturally informative place to know more of Bilbao with kind personal 😊.

  • 5/5 Ros M. 6 months ago on Google • 17 reviews
    So helpful! And cool (air con). Attractive building interior.

  • 1/5 Hadi F. 2 months ago on Google • 12 reviews New
    To buy a simple balbao pass we had to wait one hour in the que. They have to add more staffs or make that pass available via mobile app. In no modern country in the world tourist waste their 1 hour of golden time to just buy a card. Unfortunately the only place that we could buy that card was toursit office. The guidance of tourist office also was wrong! They should be more trained in the future.

  • 1/5 R. J. 1 month ago on Google • 9 reviews New
    Excessive waste of public money. They don't help you but recommend you do an internet search

  • 3/5 Marja F. 7 months ago on Google • 8 reviews
    It seemed that some of the guides were tired of the customers' questions. They could remember that tourists don't know anything about Bilbao and that's why they look for information about things in tourist info.

  • 5/5 Dimitri K. 1 year ago on Google
    Excellent assistance and information. Very nice also the old city tour.

  • 4/5 Maureen K. 1 year ago on Google
    Very helpful although they did tell me the 48hr travel pass I bought was for all transport. It was not valid on Renfe trains but the nice man in the ticket office did give me free tickets to get through the barriers !!

  • 3/5 Andrew N. 1 year ago on Google
    Was very quiet and just stopped for a look. But good location and good interactive tablets for finding out stuff!

  • 5/5 Pascal A. 1 year ago on Google
    Good place to head to when arriving. We struggled to find a place to rent bikes and they helped us out quickly

  • 3/5 Ines O. 1 year ago on Google
    We hoped to get some general information but there was just someone who would answer question in English. A little disappointing. We didn’t hear anything else then our Airbnb host informed us over. Still if you feel lost in Bilbao as a tourist, it is a smart place to go.

  • 5/5 Nicole C. 2 years ago on Google
    We received the information requested. Very kind.

  • 4/5 Mundo V. 4 years ago on Google
    Clean, has complete information and centrally located

  • 4/5 Motorhome Q. 2 years ago on Google
    The person who helped us was friendly and provided the map we needed along with a list of museums and their opening times.

  • 5/5 Cristi L. 1 year ago on Google
    Very helpful and explained all options for metro card

  • 5/5 Henk H. 2 years ago on Google
    Extremely helpfull in planning your time in Bilbao. Excellent English spoken.

  • 1/5 JUDA D. 7 months ago on Google • 4 reviews
    The rudest, most unpleasant tourist office I have ever had the experience of being in. We didnt realise we needed a ticket to get a map of the town, my pregnant wife queued and then was ignored by the advisor (young man with glasses). After queuing, the man refused to give her a map and said "yeah that's the problem, everyone needs a map."

  • 4/5 Shahar G. 2 years ago on Google
    Nice office, very organized, didn't help too much.


Call +34 944 79 57 60 Open on Google Maps

Trends



Last updated:

Similar Tourist information centers nearby

Last updated:
()