The fine gentleman who owns the hostel wanted and wants to rip us off. First he put somebody else in our room, which we have reserved before, and then he organised us a apartment. Sounds good in the first place. I don't want to go into detail how much effort it was to come so far. However he then wanted us to pay 250€ on top of what we've already paid for no reason. He didn't even say it to us himself, he sent the poor barmaid who had no idea (or she played it cool) about what's happening. We paid 30€ per night and person which is way too much for the hostel. Sorry, I've traveled the world and I found the worst hostel in Spain, sucks. Save your money and go elsewhere.

Never trust this owner!! I informed him before that I have to cancel my second night, he didn’t give me back the money which is fine but he promised that In case someone books the bed, I can get back the second night. He cheated: he lent out again the bed and he never paid me back the money. So only ONE night in a horrible 10 dorm cost me 80€ !!! The owner took advantage in an extremely bad way of the BBK festival. Poor facilities and some of the stuff is rude when they kick you out in the morning. Disappointment and would never go back.

really good hostel with its price level. unfortunetly breakfast is very minimal.

I was unable to arrive on the first day of my booking and informed the hostel staff in advance with the outspoken intent that they could give my bed to someone else on the first night and that I would arrive a day later to fulfil my reservation. The receptionist was American so there was no language barrier. When I arrived, however, they had completely cancelled my booking without informing me, maxed out the capacity of the hostel so that I was left stranded at night in Bilbao, and even refused at first to refund my deposit (and only did so following vocal complaining on my side). I received no apology and no further assistance. Avoid this place.

Showers don't open till 9:30 AM. Free breakfast is from 9:30 to 11:00 but at 10:30 there is no more food remaining. I was there from 8th to 11th Sept and the microwave doesn't work, the lock to men's shower room is broken as well as the shower door being unclosable leading to water going out and signs ask us to do the cleaning. The debit/credit card machine never works and you have to pay cash. It is low-cost but what it also is is cheap.

The rooms, kitchen and showers are clean and nice! The kitchen is well equiped. I felt very well hosted. The location is great! Storages for Surfboards are available and lockers for valuables as well ! Just the breakfast was very weak.. Cofee and white bread with butter and jam.. I would have liked some fruits and another kind of jam maybe ..

Really cool hostel. Much more comfortable than others I've been to in Bilbao. A great atmosphere in the common room where you're sure to meet a ton of interesting people, and a projector + playstation so you can watch films and stuff. Breakfast offered. Good facilities, good location, nice staff. I'll probably be back some day :)

Very pleasant people there. Had a nice night.

The hostel Surfbackpackers Bilbao have the best location and the staff is so friendly. We ask to leave the back after make the check out and they keep us stuff. The place is new and the common areas is amazing . Is nice to meet new people and travel alone.

The hostel was great! Good location, very clean, excellent all round This place felt like a real hidden gem Thank you for having us stay Seb you were a wonderful host

Definitely recommend staying here. Had really good craic with the staff and the area is pretty chilled but lots of stuff really close.