Featured Reviews


Frequently mentioned in reviews: room (9) nice (7)
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  • 1/5 Mari R. 8 months ago on Google
    We wanted to check out to go into the city to wander around and texted the service number if it was possible to leave our lugage there, we did get 0 response. Then we wanted to check out at 09.15 orso, but there was no one to be found. So we left a backpack in the room, with a note that they could clean the room. We texted once again, called but no answer. When we got back around lunch time 12:00 they would not open the door, our code did not work and they were super rude to the extend that I felt so stressed and scared. We got our lugage after the guy started screaming, still don’t understand what we did wrong and why they never answered us or communicated to us. They just wanted to get money and check in, after that you are on your own. Very unsafe and scary.
    2 people found this review helpful 👍

  • 5/5 Bavo L. 4 years ago on Google
    Very nice boutique hotel. Rooms are nice and so is the bathroom. Sound proofing is not ideal but not really an issue if the other guests behave respectfully. Great location!

  • 5/5 E V. 5 years ago on Google
    Perfectly located in the center of Bilbao , super nice decorated and friendly personal. A very tiny elevator is located in the building and they help you with anything you want. We had a very pleasant experience and will come back most probably

  • 5/5 Anouk 1 year ago on Google
    Would highly recommend staying here. Iratxe is the perfect hostess. She is thoughtful, helpful and really nice. The rooms are really nicely decorated and feel like a warm welcome and quiet oasis if you want to escape the hectic of Bilbao. You don't have any disturbance from the busy street. The rooms are also very neat and the bed is comfy (a bit short though if you're tall). It's also the perfect location since you can easily go to the room if you need to drop something off etc if you're walking around the city.

  • 5/5 Luke W. 1 year ago on Google
    Fantastic location. A fun and quirky room themed around different Spanish film makers. Very comfy beds

  • 4/5 bettina h. 1 year ago on Google
    Good experience. Small rooms but nicely decorated. Aircon woeking properly. Very quiet and dark curtains

  • 5/5 Kathy M. 8 months ago on Google
    This place was LOVELY. I arrived early and while my room was note ready, they were quite kind in storing bags and being communicative. The room was super clean, very well decorated, and very comfortable. I was impressed and how nice everything was (much better than 4 star places I have stayed in the past.) The location is fabulous - right in the Old City and very walkable to all the key things. And again, the whole staff was so nice. I would 100% stay here again and highly recommend it!

  • 5/5 Dmitry D. 4 months ago on Google
    Came here because I was passing through Bilbao. The room and reception had a lovely atmosphere and the receptionists were super nice. The location is perfect if you want to visit the City. Will be back:)

  • 5/5 MegaDematrix 4 months ago on Google
    Stayed with a few friends, everything was really great! Made it extra special by having always a friendly smile the curly haired receptionist that received us on the first day 🥰

  • 2/5 jak d. 7 months ago on Google
    Trying to contact the hotel and speak with someone to get help is almost impossible! We tried to make a change in our arrival date. When we finally spoke with someone, they said to send an email. When we sent an email, there was no reply, When we sent a second email, they finally replied indicting they could not help us and any changes have to be made online on their web site. We were unable to find the exact web page on their web site to make this change. Crazy and so unfortunate :((

  • 5/5 Miguel F. 9 months ago on Google
    Lovely little “pension” (Spanish guesthouse) w/ vibes of a boutique hotel but without the traditional Bells and whistles of a boutique hotel. Super well located, 1 min away from Plaza nueva where you can find some of the best pintxos bars of Bilbao. Rooms are very comfortable. Lovely 1950s vintage decoration, the whole place is an ode to the movies industry. And each room is dedicated to a Spanish film director. Our room was packed with posters from movies directed by Julio Medem. They don’t have a reception open 24/7 but the owner is super friendly and she’ll email in advance to plan with you the check-in times so she can be there to greet you.

  • 1/5 Henri B. 3 months ago on Google New
    Scammed me. Essentially asked me to confirm two transactions of 150 euros each claimed to send me the money back. It never happened. SCAMMERS stay away


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