Location in Bilbao was extremely good - near the Gugenheim museum What was not good - service team are not ready to solve issues not mentioned in their script. Real example: I do not need manuals for coffee machine - it was obviously broken. But this case was not mentioned in the script, so nobody cares.

Leaving Bilbao more exhausted than when I arrived. We stayed 2 nights. The positives: the surrounding area is a great location (aside from the gym below). The apartment was large, clean and the kitchen well stocked with cooking supplies. This could be an ideal spot for early birds, those staying longer periods of time, wanting to cook in, and not too affected by noise. (The walls are paper thin.) At first I found this place to be quirky and pretty nice. My companion and I had a horrendous lengthy travel experience prior to arrival, so we were exhausted during check-in, which was somewhat a struggle. After checking in/dinner, we noticed the lights were randomly shutting off. At first thinking it's funny, we assumed it was in some sort of energy saving mode. When doing day/night routines, reading a book etc., having to stop in the midst to turn lights back on constantly, gets annoying fast. Worst, this included the AC, which was turning off almost as soon as it turned on; and so there was no temperature regulation. This left me waking up throughout the night overheating, sweating, and having to get up and walk across the railroad apartment to turn the AC unit back on, which would then shut off almost immediately. At some points the lights stayed on, or would even turn on via a motion detector when we didn't want them to. Finally, there is a gym below, and that gym starts EARLY. No sleeping in here. You start to hear club music and weights dropping at 7 AM. The gym club music goes on and off all day long as well - not ideal for travel peace and quiet. As a side note, upon arrival my phone had broken during travel. Everything at Líbere is done through QC scans on a smartphone. There was no way for me to contact the concierge to ask about the lights, temperature control, gym noise or any other problems. Traveling to the next destination with less than 4 hours of sleep and not happy about it at all.

(Translated by Google) It is very well located, the apartment has everything you need, it is comfortable, negative points, it does not have parking and the day we arrived two companions were trapped in the elevator for almost 40 minutes, a lot of noise from the other guests (Original) Esta muy bien ubicado, el apartamento tiene todo lo necesario, es cómodo, puntos negativos, no tiene parking y el día que llegamos dos compañeras quedaron atrapadas en el ascensor casi 40 minutos, mucho ruido por parte de los demás huespedes

(Translated by Google) We are going to travel with our pet in the next few days. When we booked on Booking, they did not indicate to us at any time that this would have an extra cost. I had to write before to find out. And since it doesn't have free cancellation, I have to put up with it. I find it unfortunate. (Original) Vamos a viajar con nuestra mascota en los próximos días. Cuando reservamos en Booking, no nos indicaron en ningún momento que esto tuviera sobrecoste. He tenido que escribir antes para enterarme. Y como no tiene cancelación gratuita pues me tengo que aguantar. Me parece lamentable.

Great design and utilization of space

The worst check in experience ever. They don’t have a reception so there’s nobody you can talk to. and we paid the early check in, but the online key didn’t work. We called the number and they hand up 3 times before they finally picked up. And they don’t even know if we can do early check in. We spend an hour at the door trying to figure out what is going on. Very disappointed with the experience. If you are paying for this price get a hotel with a reception and don’t come to this place.

Nos ha encantado. Genial ubicado. Si tienes un problema te atienden rápidamente. Volveremos pronto seguro

(Translated by Google) Very good location. Right in front of the museum. Super good towels. Very well equipped kitchen. I don't give 5 stars for cleanliness and we also have a broken bathroom lock from day one. The rest very well. (Original) Muy buena ubicación. Justo al frente del museo. Las toallas súper buenas. Cocina muy bien equipada. No doy 5 estrellas por la limpieza y también tenemos una cerradura del baño rota desde primer día. El resto muy bien.

La ubicación es excelente y no solo por las vistas sino porque está en pleno centro y a 20 minutos del casco antiguo. El apartamento es muy bonito con decoración moderna y está muy bien equipado,si es verdad que la limpieza (en cuanto a polvo) en algún punto de la casa no estaba muy allá. Aún así volvería sin duda.

(Translated by Google) Check-in only works digitally. A horror when you are tired from the trip and nothing works. The breakfast comes from a box like the Happymeal. There are unhealthy finished products in the box. The room looks nicely renovated at first glance. If you stay nine days you will notice how cheaply everything was put together. The air conditioning is not reasonable adjustable, either a cold or heat stroke, you can choose. A sofa was pulled out for the children, with painful edges that cause bruises. The name of the hotel is misleading, it has nothing to do with the museum. The city is great, next time we'll definitely look for another place to stay. (Original) Das Einchecken funktioniert nur digital. Ein Horror, wenn man müde ist von der Reise und einfach nichts klappt. Das Frühstück kommt aus einen Karton wie beim Happymeal. Im Karton sind ungesunde Fertigprodukte. Das Zimmer sieht auf den ersten Blick schön renoviert aus. Wenn man neun Tage bleibt merkt man schon wie billig alles zusammengebaut wurde. Die Klimaanlage ist nicht vernünftig einstellbar, entweder eine Erkältung oder Hitzeschlag, sie können wählen. Für die Kinder wurde ein Sofa ausgezogen, mit schmerzhaften Kanten, die blaue Flecken machen. Der Name des Hotels ist irreführend, es hat nichts mit dem Museum zu tun. Die Stadt ist super, nächstes mal suchen wir uns sicher eine andere Unterkunft.

What a disaster, we got stuck in the very small elevator with 3 people for a long time on a Sunday afternoon. Never book this place!!!

This was a very strange experience. Parking is impossible close to the place. When we finally made it to park the car and getting to the place we got stuck in the 1x1,5m elevator for almost an hour with 3 people and 3 suitcases. It was unbearable hot and the oxygen got to a scary low level. When we finally got out of that disaster, it took 10 min to het the door open and even though the apartment looks nice, we found old food in the refrigerator like fresh chicken from clearly some time ago, bread butter, potato’s…. Never again !

(Translated by Google) The apartments are very cool, everything in the smallest detail downtown and in detail. By the way you enter from the corner !! What ruined our stay, the music from the gym that they have just below. From 7:30 at full speed and without being able to rest. A shame (Original) Muy chulos los apartamentos, todo al mas mínimo detalle céntricos y puestos al detalle. Por cierto se entra por la esquina!! Lo que arruino nuestra estancia, la música del gimnasio que tienen justo debajo. Desde las 7:30 a todo trapo y sin poder descansar. Una pena.

Great place

(Translated by Google) The concept without anyone is rather ok, very responsive team by phone. The apartment is small for three people. No dining table. Shower room and toilets in the same small space, no ventilation, quickly smells bad. Above all, don't take the breakfast option: cardboard boxes containing industrial pastries, not enough coffee for three, no tea... it's better to rely on the bakeries in the area. Very well located: museum restaurants on the waterfront... (Original) Le concept sans personne est plutôt ok équipe très réactive par téléphone. L appartement petit pour trois personnes.pas de table pour manger. Salle d eau et toilettes dans même petit espace, pas d aération, sent vite mauvais. Surtout à ne pas prendre l option petit déjeuner: boîtes cartons contenant des viennoiseries Industrielles, pas assez de café pour trois, pas de thé.....il vaut mieux compter sur les boulangeries aux alentours. Très bien situé : musée restaurants bord de l eau...

We had a beautifully renovated appartment, with a perfect view on the Guggenheim. It has also a view on the busy street trafic, but the windows are good. The place is modern and well equiped, clean. After seeing dark kitchens, we see now dark hotels, with everything prossessed digitally. I guess we had to see it, an Airbnb 2.0 🤷‍♂️ I miss the people we usually meet. Still, a very good place to stop by.

Very nice apartments in an excellent location. Rooms are big and cozy, everything brand new. Parking is far away. Photo is the view from our room

(Translated by Google) Ideal to visit Bilbao. Everything perfect, the apartment, the location, the cleanliness, the comfort of access. I must emphasize the taste with which the apartment is made. (Original) Ideal para visitar Bilbao. Todo perfecto, el apartamento, la ubicación, la limpieza, la comodidad de acceso. He de destacar el gusto con el que está hecho el apartamento.

(Translated by Google) Since 6.30 in the morning loading cars with clothes and rollers all over the hall, I have told the man who was doing it and he has not stopped making noise and more noise, 7.36, we continue the same ... A SHAME I WAIT FOR THE RETURN OF THE DINETO .. ​​IT CANNOT WORK THIS WAY (Original) Desde las 6.30 de la mañana cargando carros con ropa y rodandolis por todo el pasillo, se lo he dicho al hombre q lo estaba haciendo y no ha parado de meter ruido y más ruido, 7.36, seguimos igual.. UNA VERGÜENZA ESPERO LA DEVOLUCION DEL DINETO.. ASI NO SE PuedeTRABAJA

(Translated by Google) The apartment is beautiful, the decor is elegant, and it is close to the most important landmarks and restaurants of Bilbao… Everything around you is walking… The parking is about 5 minutes walk… I highly recommend it. (Original) الشقة جميلة والديكور رايق وقريبة من اهم معلم ومطاعم بلباو…كل شي حولك مشي…المواقف مشي تقريباً ٥ دقائق…انصح وبشده فيها

(Translated by Google) Very nice apartment, good views of the museum, very central and good treatment from the team, I recommend it, you will not regret it (Original) Apartamento muy bonito buenas vistas al museo muy céntrico i buen trato del equipo libere lo recomiendo no os arrepentireis

(Translated by Google) Apartments in an incredible area of ​​Bilbao. Everything in perfect condition (except for something, of little importance, that I reported to you by chat). Cleaning a 10. Experience to repeat. Recommended 100% (Original) Apartamentos en un zona increíble de Bilbao. Todo en perfecto estado (salvo alguna cosa, de poca importancia, que les reporté por chat). Limpieza un 10. Experiencia para repetir. Recomendable 100%

Excelente ubicación y sus instalaciones muy modernas, todo nuevo y con excelente distribución.

(Translated by Google) For the price it has, it is fabulous. Contains kitchen, very useful. It is a whole apartment, small and well distributed, although everything is open. I recommend 100% and we will be back! (Original) Para el precio que tiene, está de fábula. Contiene cocina, muy útil. Es un piso entero, pequeño y bien distribuido, aunque todo abierto. Recomiendo 100% y volveremos!