Great experience, Adrian helped us and was very kind and patient. She was able to pinpoint my taste and gave us lots of information on the jewelry and process. She also got us everything we wanted within our price range. Comfortable and easy process, definitely recommend coming here. Ask for Adrian, she is very knowledgeable and kind.

It's a nice store with very good customer service. I've bought several pieces here. They have a nice selection of watches. I would recommend this jewelry store.

Ms. Kendra was very helpful even though I was and am very indecisive about such a huge purchase. If and when I come back I'll be sure to visit this particular store so that she can assist me.

I was here about a week ago and the staff was friendly. I came in to get my cleaning and inspection done, I talk to one lady and told her I'll be back but when I came back in and another lady help. She was awesome and knew her stuff. Upon checking out I remembered that one girl who I told I world come back. I hope they shared the commission. She was a short older black lady and was very informative. Can't stop thinking about her. Hope all is well

I highly recommend this Kay’s. I usually go to the Galleria Mall but they were so pushy on making a sale that they not listen to me on what I was looking for. My fiancé and I drove to the outlet mall and met Victoria. She was our sales woman and she’s very professional and takes pride in her work. She took her time looking for the perfect match and helped us picked an amazing band to go with my ring. I went to go pick up the band tonight and she remembered us and asked if all was well with a smile on her face behind the mask. Victoria seems like a kind soul woman who knows what you’re looking for and gives her honest opinion about the jewelry. Thank you again Victoria and I will be back at this location for future purchases.

I came in, and was immediately attended to. I've had my band for quite some time, just needed to complete my set. :) I forgot her name, due to my excitement.. but my sales rep was so nice and friendly!! I love how she expresses her excitement for you and looks for exactly what you're looking for. I can't wait to come back and get this beauty cleaned. Thank you so much for finding my perfect ring, it means so much. ❤

Kayden and KJ made my visit enjoyable....excellent customer service ....they listened and they were very patient individuals....friendly welcome and smile....it is customer service like this that make you want to return

The staff at this location went above and beyond to help my wife and I they are all awesome will definitely be coming back Thanks guys

Best jeweler experience I’ve had. Kaden at Kay Jewelers helped me find the perfect gold chain. Going in an as unexperienced jewelry shopper, I felt at ease and confident with my purchase with Kadens expertise and knowledgeable approach. Thanks for the help Kay Jewelers and Kaden!

My fiance and I went into this establishment today looking for a watch. We were greet by Kayden and K.J. Kayden assisted my fiance in her watch selection. Kayden was very professional and knowledgeable of the inquired merchandise. Thank you K.J and Kayden for an awesome experience. We will definitely recommend this establishment to our friends and.

I purchased a $90 necklace last Thursday for my diamond (necklace)at the Kay Jewelers at Grand River Outlet Mall in Leeds, AL. I was asked if I wanted to purchase a warranty; I declined. Little did I know that 3 days later it was going to break and my diamond fell off. Luckily I was able to retrieve my diamond. When I phoned the store to ask about returning, I was informed that since I didn’t pay for the warranty they would not replace. One would think that a jewelry store such as Kay Jewelers would give better customer service. I have purchased several diamond rings, pearl sets and necklaces, but I will not be purchasing anything else from them. Terrible customer service; cheap/low quality jewelry (chain). Very disappointed!!!! Although I will say the girl that helped me was very kind. (Victoria ). Oh, and I will be calling corporate.

David took great care of us, very friendly as well. We got the wedding band we absolutely love.

I go in every six months for my rings to be cleaned and inspected per the insurance and warranty and the staff are always super welcoming, friendly and helpful.

KJ was very helpful to my dad and I today. We appreciated him taking the extra time to help us find a replacement ring for ny mom. Excellent customer service and extremely friendly!

Kayden was amazing! Customer service was outstanding! He went above and beyond to find a fix for my watch, that had been broken over a year! Thanks Kayden!