My Husband and I stayed at the Genting Hotel at Resort World In Birmingham on 15th October. We absolutely loved it. The shops, bars, restaurants and the night life was buzzing. It had a very good atmosphere. The hotel was beautiful and the staff were amazing, highly recommended. We had dinner at the rooftop bar and it was lovely, a bit of a wait for food but because of this the manager bought over free drinks for us....and no, I didn't complain to get them!! All in all a brilliant weekend 🙌

A great family day out. A varied selection of retailers and restaurants. Great tip: if you spend £20 at certain retailers/restaurants, get them to validate your parking ticket and your parking cost will not go above £2.50 for the day.

Lovely resort 👌 nice place for a day out. Plenty things to do - cinema, bowling, escape room, casino, and cocktail bar Good shops and restaurant selection ( next - very good prices). Very friendly and helpful staff 👍 Good size of car park

This is a great place for a day out, whether you’re with kids as a family or just adults, there’s plenty of shops, restaurants and activities to keep you occupied!! We’ve been here a few times now, tried different restaurants, gone in the shops, played in the arcade, seen a few concerts! The lake is nice to have a walk round as well. Lots of car parking, just watch the prices depending on how long you stay! The train station is about a 15 min walk away with a good regular service.

Love Resorts world plenty of bargains to have, great selection of restaurants ideal surroundings. 5 stars all day long..

Decent spot to get your kids into gambling early. Then there is a real casino too where they can properly get into it when older. Spot on.

Me and my friend were visiting the NEC for an event on throughout the week, and as we finished the event quicker than expected we wondered what we could do when we noticed the Resort World next door. I'm glad we went to the Resort World as we had a great time looking round and we even had a game of bowling to pass the time. We stopped off at this Japanese style restaurant and the food was lovely! The cocktails were quite strong but that's no complaint. All in all the visit made the trip worth while.

We've been in Birmingham resorts World for an event this week, we've found it to be absolutely fantastic. A really lovely location, with few eating places, and shops if the desire takes. The arena is really good, not whopping big but just right to feel close enough to the entertainment in any seat ... definitely would return here. Will check out future events so can come back for sure!!

This place was massive. It has a good variation of bars and restaurants to have a great time in. Though I will say book a table where ever you want to eat early or you will be waiting for an hour plus for food. Pizza express recommended for good quick reasonable service. Go early for your day and find your way around. Always use the experience and knowledge of the staff around,its invaluable for time saving. Most if all, enjoy yourself

Great building, clean and it's also got basically everything you would need before going to a concert. HOWEVER!! If you're planning on going to a restaurant before please book!! It's very busy and the only place you can really get into without booking when it's busy is Five Guys.

Really good venue for concerts, not too far for me to travel to. Staff were really helpful and friendly. The only negative for me was the price of drinks. I was feeling a little faint and grabbed a small bottle of Pepsi for myself and my son.... my jaw nearly hit the floor when she said £8.10!!! Lesson learned, take my own drinks in future 🙄

Nice place for day out, shopping, food and kids gaming. If you don't like crowded place than you might like it more as it's quite. There is a small pond for beautiful photos. No free Parking!

Plenty to do here and very spacious. Nice selection of shops and loads of eateries. Very tidy also.

Nice place to go. You can shop as well as eat your favorite food. View was beautiful and you have to pay parking fee too as parking is not free

What a lovely experience, I really enjoyed being there, and with friends I haven't been with since before the pandemic, the security staff were very nice, polite and friendly, they deserve a big mention. The staff worked tirelessly hard serving upto 8000 plus over the weekend. They were bus shuttles on from the carpark to arena and back.

Disney on Ice 100 on opening Night .Nov1st 2023 what an amazing time ,Loved it . It's not just for kids . It's for us Adults as well had the favourites Mickey, Mini, Goofy,Donald but No Daisy . All the Princesses . Lots of People Lots of parking , Disabled Entrance, easy access it was Raining but the Queue went down Quick Show was Amazing

The 1975's performance in Birmingham was nothing short of spectacular. From their electrifying stage presence to the seamless integration of visuals, each moment was a sensory delight. The band's energy resonated with the crowd, creating an unforgettable night of music and connection. The setlist was a perfect mix of their hits and deep cuts, showcasing their musical prowess. A truly great show that left the audience craving for more.

Limited amount of stores, but for me they had what I wanted. I was shopping for new balance trainers and was not disappointed in range of stock and price. Nike outlet is also very good and with restaurants and Costa coffee you can't go wrong. Cinema is amazing too.

The shops need to change their opening times on their website as I travelled a long way to get there and only gap was open. Disgusting.

We had high hopes for this place when it opened a couple of years ago. Unfortunately it already feels outdated and unrelevant. There are quite a few empty shop units where businesses have left and no new tenant has been found. There are a few decent places to eat here, my favourite being the Vietnamese Street kitchen. Hopefully this place will pick up again when we get over Covid and the arena and cinema can reopen.

Had a great night watching War of the World's, seated in the disabled area we were very close to the screen, good disabled access and toilets, disabled parking is available but is limited, I had a taxi and he wasn't aloud back into disabled to help me so I had to get staff assistance to help, staff are very helpful and plenty about to assist

Love this building, decor and the atmosphere. It's proximity to the NEC and the arean. Fair amount of food options and good shopping expenses. Can get a bit crowded on some weekends, but it is a prime location for travelers and locals for shopping, dining and entertainment.

Class venue. Stayed in the Genting and partied in the Vox for a work event. Cool place, wouldn't pick here for a holiday but as an event space it's tidy!

Came here for Disney on ice, great seats with a fantastic view of the stage. Quick service at the interval and quick to enter the arena. Had a free buggy storage facility which was very helpful for the family event. Easy to walk to from the train station through the nec

I wish Resort World was closer to Birmingham as we had to travel 30 mins to get there but was it worth it? The answer is YESSS!! Wow this place has a lot to do, you can definitely spend a full day and not get bored. Of course everything comes with its price so expect to spend £££. I went to the arcades and cinema. Arabic movies are always shown there so gives us a reason to visit from time to time. There are a lot of restaurants to choose from especially my best restaurants Vietnamese Kitchen YUM. Parking is £3 if you spend over £20 so make sure to validate your car park before you go.

Visited here while I was in Birmingham for Insomnia 71 and was able to get these beautiful photos from the balcony of the Sky Bar Restaurant. Sadly didn’t get any photos inside Resorts World besides this Restaurant (refer to other review), but in general it’s a very lovely place with plenty of stuff to do.

Made out to be better than is, however social distancing is very easy

Nicely set out, easy to park, but there's just nothing there worth going for. We went for kids trainers and we had the choice of 2 pairs from the nike shop! Maybe it's a sign of the covid situation but really disappointing, it could be so much more

Great but a lot of shops have closed, hardly anything there worth going for now

Out of the way location a a great selection of outlet stores, Nike, Gap and Next are the best ones but all are decent. Miller and cater is a great place for a bite to eat. When the sky lounge is open it's a plesent place for a drink. Never used the cinema but have visited the casino once, It's fine if you enjoy those things.

had good social distancing rules

Staff are quite helpful and during COVID-19 they are really well organized for it

Lovely place for shopping around. On Saturday we had a coach from boudencoachtravel.co.uk taking us to Bournemouth and Durdle Door. Best day ever

Great Nike store here, staff do everything they can to help.

New and modern venue with one of the best car parks around Birmingham!

Good selection of shops

Great shopping

Good well organised in respect of corona virus

Parking is only £2.50 normally if you spend £20 in the shops or restaurant, but currently it's £2.50 for everyone. Very clean with markings to follow the one way system. Hand sanitiser available at the entrance to most shops and a queue system to keep everyone safe. Great deals inside as well. Will definitely be returning soon

Clean

Great experience. Definitely worth going back.

Didn't get what I wanted, but nice time spent with my grandchildren

Really quiet when we went. Fzce masks probably putting people off.

Good place, nice restaurants and shops

Great food, beautiful views and friendly staff.

A very beautiful family friendly place with top brand outlets and eating places. The place follows and adheres to social distancing guide lines. It's a 5 - 10 mins walk from Birmingham International Airport. Ample parking at reasonable prices.

Amazing brilliant shops

Not really that much there.

Really would not bother with this place at the moment as there is pretty much nothing here anymore very disappointing

It was a very beautiful place. Very hygienic following social distancing guidelines, toilets are spotless. Extremely family friendly but please acknowledge that the shops there are outlets. Near train station and Nec Arena. The lake is so beautiful and massive. Would recommend to anyone who wants a relaxed, calm but fun day out.

Most of the shops have closed not worth going for shopping any more

Not a lot of shops, not to mention nothing in the shops that are their.

Nicely designed and kept very clean

Not as posh as it should be. Definitely isn't as nice as the pictures suggest.

Joined up for a years subscription with the cinema when it was free parking when using the cinema. Greed has kicked in and now charging once im locked in the deal. Other shopping centres outside city centres are free parking. Im waiting now for the toilets to have a charge!!

Luv it

Vans store is awesome! Such good value. And eating in at fives guys offers 50% off during covid. Was a lovely day with my mate. Even played some arcade games!!

Quiet and clean

Small shopping centre but lovely place

Went to Miller an carter's with the family. Got to say its sad to say theirs an awful amount of shops closed.

It's not awful the shops that are open are good ... but not much variety if shops as a few are closed #ghosttown

Had everything to me my day good

Just ok

Vietnamese Street Kitchen - amazing food and great service.

excellent

Loved it

Lots of shops closed or under renovation. Not worth the £2.50 car parking

Alright

I came here for a birthday meal in September. Everything was perfect; great view, great food and great service. We went around lunch time which meant the restaurant was not very busy. I ordered baked cheesy mushrooms to start which was very tasty. For main I ordered the 8oz Rump cooked medium. The steak was cooked perfectly. I had the beef dripping sauce with my steak, it was the beefiest thing I had ever tasted; highly recommended and a great accompaniment to the steak and chips.

Very pleasant to walk beside the Lake and across the 'beach'. Willow Walk and Lakeside on a sunny day, lovely.

I genuinely think Resorts World is so underrated. A cluster of great outlet shops, some really nice restaurants in an insanely clean centre. The lake view is great too for a little walk around. Will definitely be back.

Not what I was expecting, shops lacked variety nothing to take away to eat while we were there. Toilets were clean. Pay to park was too much for the attraction in the present climate. May try again but there are much better shopping options out there. eg. Bicester Village. The Fort shopping centre is just up the road.

Me and my friends celebrated here before lockdown. Had a lot of fun and great food and atmosphere. Will go back again.

Great shopping centre. Need to put more maps around the place so that new visitors can get around more easily. Special mention for the guy who was in the gate house on Tuesday 6th October at 8.00pm, what a great, helpful and friendly person. I was a bit lost coming in and he went the extra mile to help. Thanks. Sorry I did not get your name.

Lindt shop was very good. Very pleasant staff, and the chocolate is great. The Gift Company shop was very nice. Very pleasant staff, and some very nice pieces in there. Resorts World place itself is poor. Closed in and bad lighting. There are much better places to shop.

Few shops have now closed for good but there is still great shops to shop in like Levis, north face and Nike also have a casino and arcade. Restaurants are very good. At the minute with covid car parking is at a standard rate £2.50 all day.

Lovely vibrant shopping centre. Lots of shops with some good prices if you look for them. Mostly well known high street brands are available. It does get busy and very busy as it has the arena next door so when there are shows on you get the extra footfall so getting food can be very difficult if you have not booked. But overall a good shopping experience with a nice lake outside to walk around or sit and watch the world go by in one of the restaurants outside seating areas.

Only went in to Costa, which had really friendly and helpful staff, but enjoyed a quick mooch around while we there. People were generally socially distancing (apart from in the Nike store queue). Maybe its just me, but I struggled to find my way out of the car park from where I was parked as the exit sign was up high and obscured by a pillar plus there were no exit markings on the road. I'll know for next time:)

I love this place. There's a Carhartt outlet. Levis and North Face too. But Carhartt is enough

Great place to shop 👍

Sadly more shops are shutting down. Due to current restrictions queing outside the shops is likely which is understandable

Nice shopping center to shop and eat some food. Parking is paid but can be exchanged and is free for stays shorter than a certain time.

Great little place lots of outlets

Losing a bit of what it first set out to be...Carhartt is fab still though.

Easy to park,.can sometime.find a bargin

Not that many shops and all quite small so you have to queue for most

Pure

No Christmas sales and a large number of shop closures including phase 8

Would help if they added stores that people actually shop at!

1st time.. seemed okay given Covid mallarchy

Resorts world is a great place to go for going shopping for clothes and antiques plus it has a cinema and arcades for the kids and casinos

Great service

Lots of closed shops due to Covid-19 ,quite a disappointing visit.

(Translated by Google) I went to him in 2018 and most of the stores were open, and the second time in 2020, and unfortunately more than half of the stores are closed The outdoor session is beautiful (Original) رحت له عام 2018 وكانت اغلب المحلات مفتوحة والمرة الثانية عام 2020 وللاسف اكثر من نص المحلات مغلقة الجلسة الخارجية جميلة

Not that many shops car parking charges were too high

Its a shame there are only a third of the shops there since we were last there

Not enough stores

Ordinary mid level UK outlet. Not many shops available. Still worth a go if you are living nearby.

Hardly any shops and the staff in said shops are quite unfriendly. The customer service team I have always found to be helpful, but literally no reason to go here now cinema and eateries closed.

Great time shopping

Outlet super centre. Not really my thing, but nice enough.

(Translated by Google) Caring and clean (Original) Caring e pulito

Great outlet stores .but could do with more

Shame half of the place is shut off

If you like a bargain, you should go to Resorts World. Not as many shops as there used to be because they're turning part of it into a bowling alley but still big names like Northface, Nike, Vans, Levi, Next etc It's quiet there, plenty of sanitiser, well organised and parking is £2.50 all day.

Unfortunately some shops were closed. But it wasn't as busy so I could shops for shoes and hang bags in peace.

We got what we wanted and more at a fair price especially at gap well impressed with babies cloths

Very good well organised

The cash vacuum has improved over the years, apart from the cinema and vortex there is very little to do for families which is a shame considering the size of the place. WAG's and hungry people will find the facilities adequate to get their fixes

Stayed the night in this hotel here after a conference. Staff were very helpful resolving an issue relating to the booking site I used.

Nice selection of shops and places to eat. We visit the casino and cocktail bars

Such a shame Resort World is closed now with lockdown, great ideas for Christmas presents.

Went to Nandos on the last night before UK Lockdown no.2 Good service and food as usual. Will deffo go again in December

Only 3 stars at the moment. Some of our favourite stores are gone now and it feels like slim pickings. Covid having and impact no doubt.

Excellent venue, well policed with security, covid checkers and staff. Great nights out here!

Lots to do in one place. Casino was fun, genting hotel was really nice, quite a few nice shops and plenty of restaurants. Ideally located for access to the NEC and Birmingham international.

Attended a concert. Very poorly signposted indoors for event and outdoors for concert location and car parks. Had to constantly ask attendants where we were going etc. Poor info re car parking payment which resulted in most people paying attendant on hand held device as they exited. Obviously they encounter this all the time why this measure is in place

Busy but still able to park quickly. Reasonable range of shops and all areas clean and welcoming. Parking fees excessive if you don't spend enough money.

Look at the view. Nice place for one day trip. Lots of food and entertainment options inside the resort world also lovely view from outside. Also have a outdoor seating near to the water pond in shadow of tree. Duck were floating in the pond and the weather is also pretty good.

Our local M&C It's usually very good, but can vary.. don't always get the steak cooked how you ask. Last time I asked for medium rare, it came well done.. but I still ate it! Service is good and nice view if you get by the windows.

I really like this place, there are quite a few outlet shops, my favourites are gap, sketchers and next, there are lots of one off items. There used to be a Denby shop and I'm very sad its not there anymore. The lake is well worth a walk around too. I understand there is a cinema here too and a spa.

Really enjoyed visiting, first time visit. Unfortunately Google maps tried to take us through a service road so I'll be sure to check route next time web visit. Parking was easy, just watch out for charges. If you spend in any of the restaurants or entertainment complexes, make sure to get your parking pass validated. Otherwise if you spend over two hours there you could end up with a parking fee of £16.50. Some great shops and outlets store, will definitely visit again.

Superb concert with Gregory Porter as the main attraction. Such soothing tones were amazing to watch. The evening was worth every penny. He's one of those people you must see before you die, to experience singing in the form of excellence

Attended a conference at the Vox center. Good venue, very easy address from the international station with most of the work inside. Generally good levels of access for me (wheelchair user). Small shopping center with restaurants on the floors below the conference facility. Photo is of the view outside the building.

Resort world is clean and has many different outlets and restaurants. They have arcade games and Hollywood bowling alley and Vue cinemas as well. The scenery looks beautiful and at night the building lights up. The view from sky by the water makes it look like I’m on holiday. A fancy treat to celebrate my mums birthday! ✨🌈

Nice mix of good shops and eateries. We went for a child's birthday party at Hollywood Bowl and it was all good. Be mindful of the parking - it's £3 for up to 2 hours but it jumps to £17 for 2 to 12 hours unless you hit a minimum spend of £20 (in which case it drops back down to £3). I assume it's to deter NEC and train commuters using all the parking up.

We ate at Zizzi's and watched a movie at the cinema. The food was outstanding, the service was great. It was my first time using this cinema, it will be my go to place for movies. Service was good and you can buy a beer in there. Game changer. Loved the whole evening

We went too see Disney on ice,got there nice and early,there seems to be confusion when trying to park blue badge,not very well explained in sinage after 3 attempts driving around for 10 minutes we eventually found were we were meant to park,we qued outside for 20mins,our seating on the disabled viewing platform was very good,staff very helpful.its just the disabled parking that let's this resort down,come on get it sorted.

This is a clean and tidy place with great places to eat but there aren't loads of shops to look around while you're waiting for your gig to start.