Former patient. Stay FAR away from this place! They are managed horrendously and treat their patients like dirt. If you get an appointment, expect to be there earlier than your scheduled appointment and still not be taken back to a room until far after your appointment start time. Then expect to wait over an hour in the room before seeing anyone. Why do I say this? It happened multiple times to me personally - and it also happened to my wife. What drove me to write this review? My wife continues to go here because she hasn't found a new doctor yet. Despite her leaving MULTIPLE descriptive message requesting a refill on her prescription, they failed to call her back or fill it. She even stated she'd come in if necessary... but again, nothing. Probably because their only care is to try to profit off patients as opposed to treating them. At the beginning of the pandemic, they had no safety measures in play and were demanding to see her in office for a maintenance medication refill - despite the fact that most other places had made video visits the norm at the time for situations like hers. Profit over safety and patient care seems to really be the norm.

I'm shocked to see ANY bad reviews! this by far is the most accommodating drs office I have ever dealt with! Dr. Talbert & staff truly care about their patients & go above and beyond for them. I recommended him to a friend of mine , my friend now goes here & has zero complaints as well. 5 stars well deserved!!

They don't refill perscriptions without a doctor's visit. Booking a physical is about 5 months out. I like the physicians here but I am just frustrated with how this office runs. Just got my $160 out of pocket charges for an office visit that really should've been considered preventative care. I never felt so ripped off for medical care in all my life. I will need to shop around for a new doctor's office.

I have been a patient of Preferred Medical Group for approximately 15 years and and a patient of Dr. Ustruck for approximately ten years. I have always been more than satisfied with the care and attention I have received, especially from Dr. Ustruck. Her medical expertise, knowledge and professionalism is the reason why, after moving 75 miles away, I still make the drive to retain her as my primary care physician. Also why I have referred my daughter and three of my four grandchildren to her for care. The fourth still sees her pediatrician. Besides all that she is an overall nice person that I know I can trust for more than just medical advice. I highly recommend Preferred Medical Group and Dr. Ustruck in particular.

What an amazing office with excellent doctors and staff! It feels good to be treated as a patient and not a paycheck and also good to be listened too! I normally see Dr. Talbert but have seen everyone else here as well, as I have been going here for 12 years and they are all wonderful!

I love PMG!!! They have the nicest staff. Dr. Carbajo is top notch and all around a great doctor. Dr. Talbert is also just an amazing human being! Kelly goes above and beyond to get things done for you. I just love PMG!!! ❤️

I've been a patient at Preferred Family Medical Group for several years now. The location can't be beat with proximity to I-75 and Twelve Mile Road and abundant parkingn. I appreciate the variety of providers available. Their extended hours are a major plus. If you can be flexible, appointment times for non-emergent situations are fairly plentiful at shorter notice. In-house labs and x-rays also reduce the need to go elsewhere for common bloodwork, labs or panels. Lately they've switched over to Athena Health and it's significantly easier to track appointments, messages, test results, and patient information than prior. This is a new system so I'm waiting to add another star for an improved system to communicate. Drawbacks for this practice are the difficulties I've had in the past getting test results or nurses to call me back about prescriptions or having prescriptions refilled. These challenges occurred primarily before and during 2020 when I started seeing a specialist to manage the condition I need my medication for, which improved. Before, the pharmacy had to call several times to confirm a maintenance medication. Test results for a higher than usual result did not reach me in a timely manner in the past when it would've made a serious difference to my lifestyle, alas. However, they've gone the extra mile to get prior authorizations handled with my insurance company in a timely fashion. I had to come armed with information about what was approved and needed to ease the process. Doctors here I've seen are kind and compassionate, never totally rushed. The PAs are some of the best. They represent what you want in patient care.

Surprised by the bad reviews as another patient mentioned. There is an occasional slip up but overall my experiences have been great and very accommodating. Dr Carbajo has been great and all the PA’s. Obviously the whole pandemic has its affects on service times everywhere it seems but I can still get in at a pretty decent time.