The Colebrook image

The Colebrook

Restaurant Bar Pub Gastropub

Real ale and budget comfort food in a large, family-friendly chain pub with open fire, plus terrace. People often mention staff, good, nice, friendly, Great, service, ordered, great, asked, Staff,


Address

219 Haslucks Green Rd, Shirley, Solihull B90 2LL, United Kingdom

Website

www.emberinns.co.uk

Contact

+44 121 744 6871

Price rating

$$ $$

Rating on Google Maps

4.20 (1K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11 am to 11 pm
  • Wednesday: 11 am to 11 pm
  • Thursday: 11 am to 11 pm
  • Friday: 11 am to 12 pm
  • Saturday: 10 am to 12 pm
  • Sunday: (Christmas Eve), 11 am to 12 pm, Holiday hours
  • Monday: (Christmas Day), 11 am to 5 pm, Holiday hours

Featured Reviews


Frequently mentioned in reviews: staff (19) good (19) nice (12) friendly (9) Great (8) service (8) ordered (7) great (7) asked (6) Staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 James B. 9 months ago on Google
    I can not believe the way I have been spoken to by the “manager” Elisha ( dark hair women 5ft 4). Standing at the bar, having a quiet talk with my colleague only for this woman to be disgusting, and then started discriminating me because of my hearing, only because I didn’t hear what she said. Unfortunately, it’s not my fault I’m profoundly deaf and I asked her to repeat herself. I find it so disgusting. A manager can belittle somebody so much.
    2 people found this review helpful 👍

  • 1/5 Lorraine B. 2 years ago on Google
    Sat outside at first but to many wasps and flying to eat. so went inside to eat which was nearly empty. as a member of staff passed we asked if it was OK he was really rude to us and continued to be rude. on their website says no need to book just come along. on the plus side food was nice but definitely wouldn't go there again manners don't cost anything and your staff are representing your business
    1 person found this review helpful 👍

  • 1/5 Charme K. 1 year ago on Google
    I absolutely love this pub however, Staff can be so rude and full of attitude. I believe if you pay for additional stuff for your food, you should get it! It was massive attitude when I had to ask twice in one night as I didn't get the additional stuff I paid for. I know its a pub but the workerss can be abit more professional! It's as if you're bothering them considering you've paid for everything you're requesting.
    1 person found this review helpful 👍

  • 5/5 Pearl T. 1 year ago on Google
    Great food. Lovely friendly staff. Value for money. Highly recommend.
    1 person found this review helpful 👍

  • 1/5 Susan G. 1 year ago on Google
    I love this Pub but tonight myself and some friends were there for the weekly Quiz Night. What a disappointment! It was impossible to hear what the Quiz Master was saying even with a Microphone because of the horrendous noise of loud people in the Pub. The Management need to organise a separate area for those who want to enjoy the Quizzes Thank you for responding to my review. You may not have been aware of loud people but we certainly were. And the pub wasn't quiet it was busy. The Car Park was full! That should tell you something
    1 person found this review helpful 👍

  • 5/5 wayne b. 2 years ago on Google
    Recently held the wake for my mother in law at The Colebrook. A very pleasant afternoon into evening was spent in a nice relaxed atmosphere. We payed for a buffet for 40 people which while wasn't cheap was very good value all the same. The food delivered was of a very high standard and a good range of different dishes and was topped up half way through. We were asked to move to to one area after a few hours but as half the party had left this was understandable. Staff were very polite and helpful so all in all very enjoyable and would definitely reccomed for such an occasion
    1 person found this review helpful 👍

  • 1/5 Susan L. 2 years ago on Google
    Blatant misrepresentation of the menu! This was shown proudly but not only did the staff not know anything about ir nor did management! A very disappointed customer here!
    1 person found this review helpful 👍

  • 1/5 Becky P. 9 months ago on Google
    The food arrived very quickly after we ordered and it was cold. Many other people were also complaining about this. The man serving us was rude and witnessed him be rude others too. I definitely wouldn't recommend and I wouldn't come back.

  • 3/5 Leslie F. 1 year ago on Google
    We called in for a spot of lunch and I ordered the fish and chips.When it arrived it looked a reasonable piece of fish but turned out to be a reasonable piece of batter. Very disappointed ànd will I be calling again I think not. I did tell a member of staff but should have saved my breath.

  • 5/5 Gurd B. 1 year ago on Google
    Great pub, Great staff. It is a lively pub with a good vibe. Food also is fantastic, we ordered for 14 of us and it all came out nice and hot and presentable.

  • 1/5 Jayne M. 1 year ago on Google
    Do not go to this pub it cost me £50 because I put my registration number in the machine in correctly. Even after I pointed out I had booked a table through the internet and eaten there I still had to pay the fine. I will never again go to this pub.

  • 5/5 Paul 1 year ago on Google
    It's dog friendly with no curfew, they have dog treats and water bowls are always topped up...and oh yes they do really good food, sensibly priced drinks and it's a good atmosphere too. A nice little bonus here is that all the staff are friendly as well and always give our Collie a good fuss whenever they walk past. Fab place

  • 3/5 Debbie T. 8 months ago on Google
    Staff were friendly and courteous, food was very good ..... but the evening was spoilt by over loud music in the dining area to the extent that it was impossible to hear anything my friends were saying or have a conversation!! We asked for it to be turned down a little, but staff said they were unable to do that. We left as soon as we had eaten, and sadly will not be returning until this policy has changed. A shame as we like the pub. And this is the joint opinion of four seasoned rock music fans!

  • 5/5 Jondi c. 8 months ago on Google
    Great food, great service, great price. Myself, my wife and my 6 year old all will happily return.

  • 4/5 Leon B. 1 year ago on Google
    Nice staff and loved the ultimate burger. They had no heating the day we went, but they pre warned us and had a gas fire on. Dont like it that you have to put your reg in as the car park is owned by another company.

  • 5/5 Louise 9 months ago on Google
    We reserved a table for a Sunday evening. Friendly staff, great food. Dog friendly and the decor is welcoming. Parking easy too.

  • 4/5 matt a. 11 months ago on Google
    Staff professional and provide a quick service considering how busy it gets. It's a lively pub and a good atmosphere - more suited to larger groups and families I think. Drink and food selection is good and prices reasonable. Handy for travel links into solihull or Birmingham. The venue is clean and well looked after but mens toilets could use a refurb.

  • 4/5 Mark W. 3 months ago on Google New
    Good selection of real ales, plus bonus of £1 pt off on Monday & Thursday. Ordered the Chicken & Portobello mushroom pie & mash. Was very nice & greens were well cooked. Plus tasty pot of gravy.

  • 5/5 Rich W. 5 months ago on Google
    Great beer and excellent staff plus great football fans. Perfect

  • 4/5 Malcolm t. 7 months ago on Google
    good meet and greet buy the manageress. The two glasses of wine we chose was very good and the service at our table was very professional and pleasant. The food came quite quickly and was of a really good standard. Sorry but I cannot think of anything to moan about.

  • 5/5 Kerry W. 4 months ago on Google
    Tried the new Shepherds Pie, absolutely delicious! Highly recommended. Cooked by Lucy. Served by Aleasha who was kind and charming. Fantastic lunch, thank you team Colebrook :)

  • 4/5 Lisa B. 4 months ago on Google
    Waiting staff were lovely, polite, delivered v Food with a smile, bar staff on the other hand looked like they didn’t want to be there!!! The food was absolutely fantastic and piping hot we all thoroughly enjoyed it 👍🏻

  • 4/5 Rita F. 6 months ago on Google
    Very good pub.. expect the wall benches along the walls all need to be re-upholstered & firmer descended foam cushioning put in. At the month these are rubbish & there's no support in those benches. Otherwise great pub👍

  • 5/5 LC 1 year ago on Google
    Lovely pub, friendly staff. Go here quite often with friends for lunch. Meals always fresh and hot. Good value for money.

  • 5/5 catherine s. 2 years ago on Google
    Friendly staff, good selection of food, served quickly, great atmosphere, recommended.

  • 5/5 Mike K. 2 years ago on Google
    After a funeral. Plenty of seating and car parking. Good buffet plenty of good food too. 100 there all happy nice pint of Guinness too.

  • 1/5 Me S. 2 years ago on Google
    Dirty, 2 nights running this week, Mon and Tues, bar was dripping in spilt drink for over an hour, no cleaning done, utterly filthy, ashtrays overflowing and stinking. Carling was room temperature. Going to the bulls head from now on. Glad I wasn't eating here. Manager clearly had no idea the importance of a clean welcoming bar. No excuse.

  • 5/5 Chris B. 2 years ago on Google
    Very nice pub with nice food and service. Prices a bit steep on some items, but a good place overall.

  • 5/5 Sue K. 2 years ago on Google
    Lovely food. Staff very helpful and pleasant. Can't wait to go bk for the vegan bake. Top marks

  • 5/5 Paul W. 2 years ago on Google
    Good food.. friendly staff, would definitely recommend

  • 4/5 Becky S. 2 years ago on Google
    Fabulous food. Lovely posh fish finger sandwich and a tea this time. But good selection of real ales. Great local pub.

  • 5/5 Billie M. 1 year ago on Google
    Friendly staff, very cosy atmosphere 🙂 food was good, nice and hot 🔥😋

  • 5/5 Hannah N. 1 year ago on Google
    My sister had her baby shower at the pub and all the staff and the manager Stuart could not of been more welcoming. Would really recommend anyone to go to this pub as the service, food and drinks were fantastic. Thanks for an amazing baby shower.

  • 5/5 Ell “Ellie” H. 1 year ago on Google
    Really nice staff. Food beautiful. Big portions. Thursday barefoot wine £10 bottle bargain!

  • 2/5 hollisjames 2 years ago on Google
    Staff were very friendly even though it was very busy, we ordered food which was served rapidly and was very disappointed, when the meal arrived I noticed there was no salt, I asked the server for some salt he made a half hearted attempt to look for salt at other tables and could not find any, I assumed he went to get some from elsewhere but nothing arrived, the food looked nice but unfortunately it was overcooked both the wife's chicken and mine was overcooked dry and very tough, I also had (half) rack of ribs (more like quarter) again these were dry overcooked and very crunchy! The salad which came with my meal was the best part of the meal with a drizzle of sauce! Was really looking forward to this meal but was very very dissapointed!

  • 1/5 Mark W. 2 years ago on Google
    Went to the Colebrook pub just before Christmas for a steak which i was very disappointed with. Oh dear a one off as food in past hasn't been too bad. Sunday 13.02.22, i ordered scampi and chips. Oh dear me. Do you remember in the old days big pieces of scampi. Well on 13.02.22, my plate of scampi looked more like battered tadpoles. Nine small battered tadpoles which looked like they'd just been fished out of the local stream, hard peas and hard chips. Sad.

  • 5/5 rachael a. 1 year ago on Google
    Hannah and both the chiefs were so helpfully we accidentally ordered at the incorrect pub via the app and they couldn't do enough to help us! I just popped over and asked for help, they advised me what to do and even redid our order! What an amazing team, customer service was on point they went above and beyond! Colebrook all the way!!

  • 5/5 Timothy R. 1 year ago on Google
    Great management. Always on top of things great service quick food and a nice pint with clean taps. Fantastic

  • 1/5 James O. 2 years ago on Google
    BE CAREFUL PARKING HERE! Visited for an evening, Sat outside and ordered drinks Via App. Just received a parking fine for parking in the Pub car park. Phoned up Colebrook stating this and that I have bank statement proving i was a paying customer. No one stated you had to enter Reg in and never went inside so was none the wiser. Signs weren't clear in the car park as it was dark. I now have to either pay the fine or visit Colebrook again to show them my statement and pay an 'administration' charge for them to cancel the fine. Not a very good experience and wouldn't visit here again, poor customer service.

  • 5/5 Nita A. 1 year ago on Google
    Great family friendly pub ! Very welcoming and always go out of your way to ensure their customers are happy 😊 Has two open log fires very enjoyable for this time of year. Good deals on food. Highly recommend for family lunch / dinner get together. One thing to note if using the carpark, you must enter your car registration to use for free. Screens found at the bar.


Call +44 121 744 6871 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Food
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Food at bar
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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