1/5 Francesca D. 4 years ago on Google
Went
for
a
meal
with
some
friends
recently
and
the
customer
service
we
received
was
shocking
and
completely
uncalled
for.
I
had
ordered
the
vegan
chickpea
burger,
which
was
advertised
to
come
with
a
'chilli
slaw'.
It
arrived
with
only
the
burger
patty
and
a
sad
piece
of
lettuce
which
looked
extremely
dry.
Upon
requesting
the
chilli
slaw,
I
was
then
given
several
portions
of
coleslaw
and
a
side
of
chilli
sauce.
This
is
not
at
all
what
is
advertised
and
the
coleslaw
is
not
vegan
as
it
would
have
contained
mayo.
This
has
happened
before
and
instead
I
had
requested
cheese
to
make
the
burger
less
dry,
which
was
met
with
a
very
unwilling
and
rude
response
by
the
server.
It
appears
to
me
that
they
cannot
be
bothered
to
make
the
chilli
slaw
as
it
would
involve
grating
the
ingredients
separately
and
it
is
easier
for
them
to
sell
pre-made
coleslaw.
Several
friends
had
ordered
the
salt
beef
burger,
which
was
advertised
to
come
with
two
patties
and
seasoned
fries.
All
the
plates
that
came
out
had
only
one
patty
and
plain
fries.
Upon
mentioning
this
to
a
woman
who
appeared
to
be
in
charge,
she
came
back
to
us
after
visiting
the
kitchen
and
informed
us
that
they
had
used
a
6oz
burger
as
they
had
no
3oz
burgers
left.
This
seemed
highly
doubtful
as
the
patty
was
the
same
size
as
others
who
had
ordered
a
normal
sized
burger.
They
had
also
failed
to
mention
this
to
us
which
was
very
unprofessional
and
upon
questioning
this,
they
became
very
defensive
and
rude,
failing
to
make
any
sort
of
apology
or
make
up
for
this.
If
this
was
the
case,
it
should
have
been
mentioned
upon
delivering
the
food.
The
bouncers
stood
around
our
table
as
if
to
intimidate
us
and
after
several
arguments
about
the
way
they
had
handled
it,
we
eventually
gave
up
on
the
argument
due
to
them
making
us
feel
very
uncomfortable
and
unwelcome.
We
expected
a
better
service
from
a
greeneking
pub
and
we
most
certainly
will
not
be
visiting
again.
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