2/5 ClavesCoelorum 7 months ago on Google
Recently
visited
the
Gentleman
&
Scholar
at
the
Hyatt
with
some
family,
looking
for
a
quiet
place
we
could
enjoy
a
drink
and
a
bite
to
eat
as
it
was
the
last
night
of
their
visit.
With
the
rest
of
the
establishments
in
the
vicinity
being
full
and
noisy
(as
is
to
be
expected
on
a
Friday
night),
we
decided
to
go
with
what
we
thought
we
knew
and
went
to
the
Hyatt.
We
had
only
ever
known
superb
service
and
quality
at
other
Hyatt
hotels,
so
we
were
confident
this
would
be
the
same.
The
pub
was
not
busy
at
all,
only
two
tables
were
occupied
with
two
people
each
when
we
arrived
fairly
early
in
the
evening.
This
didn't
change
much
during
our
stay.
We
sat
outside
as
the
A/C
was
quite
cool
inside
the
establishment.
Having
waited
for
about
about
7–8
minutes
to
be
brought
the
menus,
as
there
weren't
any
on
the
tables
outside,
one
of
us
had
to
go
inside
and
ask
a
member
of
staff,
who
hadn't
bothered
to
come
round,
preferring
to
congregate
behind
the
bar
and
chat
—
I
think
it
was
four
of
them!
The
gentleman
we
spoke
to
seemed
to
think
we
were
blind
and
insisted
there
were
in
fact
menus
on
the
tables
outside,
when
there
were
not.
Having
eventually
realised
we
were
in
full
possession
of
our
visual
faculties,
he
brought
out
menus.
This
echoes
the
"slow
service"
noted
by
other
reviewers.
Not
a
great
start.
I
ordered
a
G&T,
asking
the
waiter
whether
they
had
any
particular
gin
he
thought
worth
trying.
The
other
two
ordered
a
glass
of
prosecco
and
a
beer.
The
waiter
struggled
to
remember
which
gins
they
had
at
all,
having
to
look
at
the
menu
himself
and
then
recommending
his
personal
favourite,
which
I
chose.
I'm
not
sure
whether
he
was
new
and
nervous –
which
I'd
be
happy
to
forgive
to
a
large
degree,
as
I
have
personal
experience
of
waiting
in
a
restaurant
and
bar
and
know
the
feeling.
However,
we
all
got
the
impression
that
something
else
might
have
been
clouding
his
perception
of
reality.
The
drinks
came,
and
while
the
drinks
themselves
were
alright
(you
can't
doo
much
wrong
with
a
beer
and
a
glass
of
fizz
unless
they
were
off),
my
rather
simple
G&T
was
underwhelming.
It's
a
simple
drink
to
make,
but
at
about
20£
for
a
double,
you'd
better
get
that
absolutely
perfect!
The
ice
machine
is
must
be
some
average
grade
thing,
delivering
rather
small
cubes
that
melt
too
quickly,
rather
than
the
high-grade
bar
ice
one
expects
at
a
hotel
of
this
name
and
for
that
amount
of
money!
The
Hyatts
I
know
from
recent
experience
all
had
this.
The
glass
itself
was
also
not
much
more
than
you'd
find
at
IKEA,
I
am
sorry
to
say.
That
goes
also
for
the
prosecco
glass,
which
was
chunky
and
something
you'd
get
at
a
provincial
insurance
company's
Christmas
party.
It
felt
and
looked
cheap,
as
did
the
plastic
tooth-pick
in
my
G&T
for
garnish.
No
coasters
were
provided.
The
toilets
in
the
pub,
which
I
used,
were
shocking.
The
stench
in
there
was
disgusting,
as
was
the
cheap
plastic
air
freshener
that
had
seen
better
days
and
clearly
hadn't
been
replaced
after
being
depleted.
One
can
generally
judge
a
hotel
by
its
facilities,
and
if
this
is
what
the
rest
of
it
is
like,
I
would
recommend
Hyatt
take
its
name
off
the
building.
Same
goes
for
the
ones
in
the
lobby,
with
added
toilet
paper
draped
across
the
floor
for
decoration
that
night!
The
food
we
ordered
was
lovely,
and
the
waiter
eventually
seemed
to
have
woken
up
a
little
more,
visibly
making
more
of
an
effort
and
thereby
somewhat
redeeming
the
rough
start.
As
for
his
colleagues,
it
is
baffling
how
they
could
gather
behind
the
bar
and
chat
as
if
on
break,
while
there
are
more
waiters
than
occupied
tables,
with
new
customers
having
arrived
and
not
been
seen
to.
This
is
not
what
any
of
us
were
expecting
at
a
Hyatt,
which
we
had
known
from
other
cities
to
be
top-notch.
I
will
not
be
returning,
as
the
prices
do
not
in
any
way
reflect
the
quality
of
service
or
the
experience
one
would
expect,
I
am
sad
to
say.