3/5 Banlington B. 4 months ago on Google
I
really
like
Bills
as
a
chain
and
often
visit
different
ones
wherever
I
am
in
the
country
so
went
with
some
friends
to
the
Birmingham
restaurant.
Disappointing.
While
the
food
was
really
good,
the
service
was
poor.
2
out
of
3
of
the
people
serving
us
either
had
a
chip
on
their
shoulder
or
rude
serving
manners.
I
really
don't
appreciate
having
someone
lean
right
over
in
super
close
proximity
and
the
food
in
front
of
me
(not
out
of
necessity)
even
down
to
a
condiment
requested
for
myself
being
put
on
the
other
side
of
me
when
it
could
have
been
placed
closer
to
the
edge
of
the
table
omitting
the
need
to
lean
over.
There
were
so
many
niggles,
even
down
to
an
under
10
being
near
on
ignored,
given
a
colouring
sheet
without
anything
to
colour
in
with,
and
just
generally
no
warmth
there.
Had
to
ask
for
sauces
as
not
offered,
replacement
napkins
the
server
had
used
from
the
table
themselves
due
to
hot
plates
and
not
replaced,
we
weren't
checked
on
or
asked
if
we
wanted
anything
else
etc.
Finally
I
asked
discreetly
out
of
ear
shot
of
my
guests
to
have
the
service
charge
removed
from
the
bill
and
then
used
the
bathroom.
I
got
back
to
the
table
and
was
told
one
of
the
staff
appeared
to
be
extra
prickly
with
them,
snatching
an
item
from
the
table
and
the
way
they'd
been
spoken
to
by
said
staff
member.
Clearly
we
were
not
flavour
of
the
month
after
the
request
to
remove
the
service
charge.
We
were
a
quiet
table
of
4
simply
wanting
a
decent
meal
in
a
nice
environment
with
good
basic
service.
Our
young
guest
was
polite
as
were
all
the
adults.
Had
we
been
obnoxious
demanding
and
loud
I
could
understand
a
little
frustration
but
this
establishment
has
a
couple
of
staff
who
could
do
with
additional
training....one
in
how
to
serve
a
table
without
imposition
and
the
other
some
manners
and/or
anger
management.
The
3rd
person
that
helped
us
I
ensured
was
made
aware
she'd
been
fabulous.
Please
remember
service
charge
is
OPTIONAL.