1/5 Priyanka D. 10 months ago on Google
Awful
experience
I
came
to
ming
moon
for
my
hen
do
this
Saturday.
Firstly,
before
booking
the
party
we
asked
ming
moon
if
the
karaoke
and
place
was
accessible
for
wheel
chair
access
and
elderly.
They
had
approved
of
this.
When
getting
to
the
venue,
my
friend
in
a
wheel
chair
was
told
she
would
have
to
get
up
the
front
stairs,
she
was
confused
and
told
by
staff
they
will
just
“carry
her”
which
we
rejected.
She
was
able
to
use
some
crutches
to
get
up,
however
this
was
VERY
risky
and
unsafe.
In
terms
of
getting
to
the
karaoke
bar,
you
need
to
go
down
to
spiral
steps,
we
asked
for
accessible
areas
and
were
take
to
a
service
lift
in
the
back
of
the
venue.
My
grandma
and
friend
in
a
wheelchair
had
to
go
through
a
kitchen,
down
a
service
lift
to
get
to
the
karaoke
bar
and
do
this
any
time
they
needed
to
get
upstairs.
This
was
not
“accessible”
Secondly,
the
floor
in
the
karaoke
bar
is
RIDICULOUSLY
SLIPPY.
My
poor
mum
was
walking
and
slipped
in
the
corridor
of
the
karaoke
bar.
We
had
just
arrived
and
slipped
and
hit
her
head
off
the
wall
quite
hard,
the
staff
around
were
USELESS.
They
watched
her
on
the
floor
whilst
myself
and
other
members
of
family
tried
to
help
her
sit
up,
almost
instantly
her
head
had
ballooned
up
with
swelling
and
she
was
screaming
in
pain.
Even
then
staff
were
useless
and
didn’t
know
what
to
do,
I
asked
for
a
first
aider
and
they
didn’t
respond.
Luckily
in
our
hen
party
we
had
two
practitioners,
who
were
able
to
advise
ice
and
water
and
pain
killers
instantly.
Now
accidents
happen,
and
we
understand
that,
but
the
way
staff
treated
my
mother
and
myself
during
this
was
horrific.
They
put
out
wet
floor
signs
after
the
incident
and
refused
to
show
any
accountability
of
the
floor
being
so
slippy,
they
had
no
idea
medically
what
to
do,
and
I
believe
there
was
no
first
aider.
The
whole
time
of
us
being
there
was
awful,
we
had
the
manager
and
another
staff
member
arguing
about
paying
for
drinks
and
the
experience
and
there
was
no
remorse
at
all
for
the
incident
that
happened.
The
place
is
dangerous,
it’s
not
accessible
and
not
safe
for
anyone
especially
if
people
are
drinking!
The
staff
are
useless
and
are
more
bothered
about
the
money
people
bring
than
the
customer
service
and
how
they
treat
their
guests.
My
poor
mum
and
myself
couldn’t
enjoy
my
hen
do,
and
she
was
taken
straight
home.
This
was
the
worst
experience
I’ve
ever
had!
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