Bella Italia - Birmingham image

Bella Italia - Birmingham

Restaurant Bar Italian restaurant Lounge Vegan restaurant Gluten free restaurant

One of the Most Reviewed Italian restaurants in Birmingham


Address

The Charters, 102 New St, Birmingham B2 4HS, United Kingdom

Website

www.bellaitalia.co.uk

Contact

+44 121 803 4885

Price rating

$$ $$

Rating on Google Maps

4.00 (2.2K reviews)

Open on Google Maps

Working Hours

  • Thursday: 11 am to 10 pm
  • Friday: 11 am to 11 pm
  • Saturday: 11 am to 11 pm
  • Sunday: 11 am to 10 pm
  • Monday: 11 am to 10 pm
  • Tuesday: 11 am to 10 pm
  • Wednesday: 11 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: staff (29) good (29) service (25) friendly (20) pizza (17) nice (13) great (12) lovely (10) restaurant (9) Birmingham (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Corinne M. 2 years ago on Google
    Wonderful evening out. The staff were friendly and very welcoming. The food was great, we went as a group of 6 and every one really enjoyed their meals so much I didn't get to take photos. Mom's quite fussy, but even she was pleased. We were so comfortable, we had cocktails and even desserts, everything was beautifully presented. Was offered recyclable containers for any left overs. Such a warm environment with low music in the background. We will definitely return!
    3 people found this review helpful 👍

  • 1/5 Sarah L. 1 year ago on Google
    I took my sister here as it is her birthday today. My sister ordered a vegan pizza and they sent a non vegan pizza... Fair enough simple mistake!!! Only to be served with this burnt vegan pizza!! The pizza arrived after the rest of us had all eaten. We sent the pizza back and got the bill! They also forgot the fries! The Service was slow and getting the attention of staff was difficult! We definetly won't be back! No good will gestures offered here! I have been Ask italia across the road and the service and food was much better!
    3 people found this review helpful 👍

  • 5/5 Paul E. 7 months ago on Google
    Called in close to closing time but they let us have a table. The food was really good and the staff friendly and helpful. We had a Margarita pizza and the sea bass. Both dishes were cooked perfectly and the chips were really good and crunchy.
    2 people found this review helpful 👍

  • 3/5 Mike J. 1 year ago on Google
    An Italian style restaurant in the middle of Birmingham’s New Street Booked a table on a busy Sunday afternoon during the “German Market “ Christmas festival in Birmingham After 10 minutes our order for food and drinks was taken and after about an hour both came out at the same time . The food is only ordinary and the service friendly but slow Would I go back again Not really
    2 people found this review helpful 👍

  • 5/5 Zuzanna C. 4 months ago on Google
    Bella Italia Birmingham is bound to become my second home 😅 The staff are so so friendly and attentive. The atmosphere in the restaurant is cosy and inviting, and customers are always cared for. The food is amazing and tasted delicious. I would like to emphasise my recommendation on the staff, that always do the best they can, even at busy times. Shout out to all that work there- you deserve the best! I would recommend this restaurant to anyone - overall a lovely experience :)
    1 person found this review helpful 👍

  • 5/5 ImDyl_n 3 years ago on Google
    We ate here on a quiet Tuesday night so it wasn't too crowded however the atmosphere was lovely. It has loads of choice for my family especially as one of us is gluten free and vegetarian! The waiter, Kully, was really nice and friendly. He is very funny and a lovely person in general. The restaurant is very nice and I love the design. Overall I would recommend to come here greatly!
    1 person found this review helpful 👍

  • 4/5 Inderpal S. 2 years ago on Google
    Mamma Mia !! A really decent place for a decent Italian food at a decent price. To be honest, some items could be better but overall no complaints. The location and decor makes up for everything. Nice big place with lots of seating available and great customer service. Must try - Carbonara, and Arancini balls.
    1 person found this review helpful 👍

  • 4/5 Gregory M. 2 years ago on Google
    Tasty food and nice atmosphere in the restaurant. We went with friends and had a good lunch . Several items not available but plenty of other items to choose from . Food was hot and fresh but our fries were cold and come out 15 min after our mains . Other than that all was great and would go again .
    1 person found this review helpful 👍

  • 5/5 Gary J. 1 year ago on Google
    We needed a quick lunch as we had an appointment to keep. Food was ready quickly and really tasty. Staff were friendly and helpful. The restaurant wasn't overly busy for a Saturday lunchtime. Ice cream looked delicious but sadly we did not have enough time. Will definitely come back.
    1 person found this review helpful 👍

  • 2/5 Elizabeth 1 year ago on Google
    Please be careful when visiting, the staff there and managers are not sure of the allergen in certain products and the manager didn’t bother to apologise at all for the mistake. Luckily I didn’t have a very serve allergy as if it did I would not be here right now, typing this!!!! I had told the staff of my allergy of dairy. The staff notified me and offered me and my friend who had vegan pasta, vegan cheese to go on top of it freshly grated. We both was surprised they had that option and we both had it put over out bolognaise, unfortunately the staff kindly ran back when I had taken spoonfuls of it to say its vegetarian cheese. Meaning it contains milk. She quickly notified the manager the manager did nothing and my stomach and throat wasn’t feeling great after a while. The staff had told the manger about the allergen and didn’t even bother to apologise for the mistake and poor staff had to come up to us saying there was some mis-communication. So, that meal I had was not deducted or discounted because I clearly I had paid £18 something to literally torment myself. The manager showed no remorse or response and the staff was so clueless what to do. But the staff kindly helped me and my vegan friend to what we wanted to do, we was starving with my stomach and throat nothing feeling it’s best after being told that it had not contained any milk. She asked the kitchen to re-cook the meals back without any cheese in it. But the manager didn’t bother to take responsibilities for the mistake or help me out with the incident. Luckily, I had an emergency kit on me but this is on scary experience that I won’t forget.
    1 person found this review helpful 👍

  • 5/5 Jo B. 11 months ago on Google
    Nice restaurant and lovely decor quite bigger than it looks plenty of seating we lovely the stater could of eaten that again and we had the carbonate was nice when the stater and main came out it was lovely and hot service was really good with a smile fixed price menu value for money the only thing was the toilet tight squeeze
    1 person found this review helpful 👍

  • 5/5 Joshua C. 3 years ago on Google
    Love it here, one of my favourite places to eat when I'm in Birmingham. Staff are very friendly, amazing atmosphere and does not disappoint. Meals are a good portion and very tasty. Would highly recommend.
    1 person found this review helpful 👍

  • 3/5 Amruta P. 1 year ago on Google
    Good place for people who enjoy Italian cuisine! Recommended dish (good for sharing as well) - Hand stretched flat bread with caramelised onion Good thing that we found was that you could order online by scanning the QR code kept on the table and can settle the bill online only without any interaction with the staff. (This is a good thing if you have any issues with pronouncing the dish names or any other language problem) Only con about this place was the service was a little slow.
    1 person found this review helpful 👍

  • 5/5 Luciana G. 4 years ago on Google
    (Translated by Google) Pleasant atmosphere, good service. All dishes were tasty. I always go to other restaurants of this chain in other cities in England. I highly recommend it. Very good cost benefit. (Original) Ambiente agradável, atendimento bom. Todos os pratos estavam saborosos. Sempre vou a outros restaurantes desta rede em outras cidades da Inglaterra. Super recomendo. Custo benefício muito bom.
    1 person found this review helpful 👍

  • 3/5 Hayley D. 2 years ago on Google
    Had the mini calzones as a starter and for £3.99 a portion of 2 were not worth it. I ate them in 2 bites. Very stingy portioning. However the ‘Pollo Saltimbocca’ was a very nice dish and recommended. Friend had a 241 code via email sign up so this made up for the small portion control!

  • 2/5 Shu J. 1 year ago on Google
    definitely a bad experience. I’ve ordered a Lasagna, the waiting time was too long and when the order arrived it barely had 1 layer and it all bad the texture of mud in a plate 😅 the taste was kind of acceptable, but not long after I started to have tummy aches, probably because of the tomato sauce that wasn’t properly cooked. I couldn’t finish my food and when I asked if they could give a discount or take the dish out of the bill (which was clearly unfinished, barely started) they said no. I wouldn’t recommend it at all, there’s many other places around that you could go and waste £20

  • 4/5 Anthony W. 4 years ago on Google
    Nice food, friendly staff, service was a bit slow but expected on a busy night. Plenty of offers around that can make the price even better.

  • 4/5 Susan K. 4 years ago on Google
    Food good service friendly

  • 5/5 Onkar D. 4 years ago on Google
    Nice choice of Italian food. Starters and Pizza was tasty and service was very friendly.

  • 1/5 Glen M. 4 years ago on Google
    Very poor service

  • 1/5 John R. 4 years ago on Google
    Worst Italian meal I’ve ever add. The food was chronic

  • 5/5 Elena S. 4 years ago on Google
    We have been coming to this particular branch for at least 10 years. Team and management just amazing, friendly and always looking after us. Food has been always good and they have always plenty of offers to make it more attractive. Highly recommend!

  • 5/5 Rubie Adams J. 2 years ago on Google
    Friendly service. Accommodated us as a walk in (had been prepared to book the next day). Food sublime, beautifully cooked and presented. More than happy to box up what we couldn't finish, into a recyclable take away container. Merlot red wine smooth and fruity. Staff efficient, organised and professional. Only saw three members of staff on the floor, they never stopped. Well organised team.

  • 1/5 Georgy G. 2 years ago on Google
    Ordered rosmary fries, formaggio funghi pizza and prosciutto buffala pizza. The fries had no rosmary, maybe for some people this is not an issue, but they mislead people as it is advertised differently in the menu. The prosciutto pizza was terrible, very fry, had no taste of prosciutto and it tasted even worse than a £3 pizza from the supermarket. Very dissappointing, not going to order from this place ever again!! The packaging looked good though.

  • 5/5 Kevin C. 1 year ago on Google
    The service was really good, they were attentive and made us feel welcome. We enjoyed the food.

  • 2/5 Jane C. 4 years ago on Google
    We decided to eat at Bella Italia instead of Ask to try it out. Unfortunately one of our group was served a meal which was cool. We advised the waiter and he apologised and took it away. Ten minutes later the same food was brought back and had obviously been heated in the microwave. It was overcooked by this time and too hot. Inedible. At our request the price of the meal was removed. We will not return.

  • 4/5 Rob T. 1 year ago on Google
    Pre booked expecting it to be busy on a Friday with the Christmas market, it was reasonably busy but unnecessary. Service was good and friendly but wife struggled being sat on high stool near the bar. Side was a little disappointing in portion size, and was surprised when I was served my pizza without a cutter, then when I asked was told, they're all in the pot wash at the moment. Pizza was lovely as was the wifes dish and portion size on main was very generous, never got offered the extra cheese which was a shame. Atmosphere inside was nice but was a little off put by staff splitting the tips in view behind the desert bar🤷‍♂️ Would eat here again but maybe be a bit more insistent on where were sat and getting what's expected from prior visits.

  • 5/5 Damon J. 1 year ago on Google
    Great service with a smile. Food came out fast ,hot and full of flavour. Great wines to go with all meals

  • 5/5 James J. 9 months ago on Google
    We had a lovely meal here at Bella Italia in Birmingham before our Elton John Concert. The food as always is really good and great value for money. The service was excellent and we were really well looked after. Thank you.

  • 4/5 Enzo M. 10 months ago on Google
    Took Carbonara and Buffalo Pomodoro. It was really good and serve quickly. The pomodoro were missing just a little taste. The price are overall a little bit expensive but nothing crazy. Recommand as a good restaurant.

  • 5/5 Aisling G. 1 year ago on Google
    The staff here are the best! Kully and Sam are so amazing and friendly. Would definitely recommend this place to everyone. The food is very good and served fast. Thank you!!!

  • 5/5 Holly 3 months ago on Google New
    They were very busy but we had our food super quick. Everyone was incredibly polite and welcoming. Will definitely be back! Everything tasted super fresh and was delicious 😋

  • 5/5 lizdave 4 months ago on Google
    We have eaten here a few times in the past. Always a cheerful welcome by all staff The food is wonderful, tasty and most importantly served hot. It’s in a great location on New Street whether you are doing some retail therapy, visiting the German Christmas Market or just fancy a bite to eat The restaurant does get full so booking is advised especially on a Friday and Saturday this can be done easily from the website

  • 5/5 Sophie 4 months ago on Google
    Even though it was busy, the lovely staff at the door kept us updated and got us seated as soon as possible. Cocktails were nice. Risotto portions aren't very filling, but the pizza and pasta are good. Enjoyed the cookie dough dessert!

  • 5/5 Dean C. 5 months ago on Google
    Absolutely beautiful food and cooked to perfection. Our waitress was amazing and very friendly too

  • 5/5 Stefan S. 3 years ago on Google
    Great food and service. Very enjoyable.

  • 5/5 Maria P. 3 years ago on Google
    We came in after lockdown. Bella italia is our favourite, food has never let us down, service- best part of it genuine, welcoming and fun! We know everyone there, always nice to be acknowledged upon arrival. What a great bunch of people work there! Great Covid practice in place, sanitisers, social distance, disposable menus and team members sanitising each table and chairs after customers. Great as always !

  • 4/5 Wayne M. 3 years ago on Google
    Went for a 3 course meal and food was great. Complements to the cook. I asked for a cola and the waitress brought me a corona and then said I said corona not cola then I thought your from somewhere in eastern Europe and I’m from Birmingham England my English is pretty good. The corona was on the bill too so I had to ask for that to be removed.

  • 5/5 gary h. 3 years ago on Google
    Great all round service never had a problem here quick service and hot food delivered to the table excellent place

  • 5/5 Anzella I. 3 years ago on Google
    On Monday I took advantage of £10 offer. Ordered pizza with prawns no chillis and glass of Prosecco. Food was delicious. Service from Nadia was excellent. Very good value for money.

  • 5/5 Stacey W. 4 years ago on Google
    We were a party of 18 people & were well looked after by the friendly staff. The Carbonara was delicious. Great value for money.

  • 5/5 Neli H. 3 years ago on Google
    Good atmosphere and tasty food. Definitely recommend the lasagne gorgeous

  • 5/5 Ian C. 3 years ago on Google
    Always found a very warm welcome here, with a great team and wonderful food. Really looking forward to coming back again as soon as we can.

  • 5/5 Diogo B. 4 years ago on Google
    Even though I was a groupon customer, the waitress was amazing. And the food, excelent. I'm going again

  • 5/5 isabella c. 3 years ago on Google
    I loved their gluten free pizza, it was really nice and tasty. Nice service as well!

  • 5/5 SOFIAXND 3 years ago on Google
    Great pizza, nice place and friendly staff.

  • 5/5 Sam S. 3 years ago on Google
    Lovely food & great service

  • 4/5 Jeff C. 3 years ago on Google
    One if the few eateries open in Central Birmingham, good service and the food filled the gap.

  • 5/5 Gary T. 3 years ago on Google
    Very good food, all the staff were fantastic all safety protocols were advised on entry.

  • 5/5 lee W. 3 years ago on Google
    Very good food and very nice and friendly service.

  • 5/5 Elena M. 3 years ago on Google
    Delicious food (Gluten Free pizza). Friendly staff. Brilliant atmosphere. Exceeded expectations.

  • 3/5 Aisha X. 4 years ago on Google
    Mediocre at best. Lack of seasoning, no pine nuts in my risotto even tho the menu said pine nuts. Lots of thyme stalks in my food which hadn't been removed. Can make much better food myself at home.

  • 5/5 kudos p. 3 years ago on Google
    Lovely

  • 5/5 Dave J. 3 years ago on Google
    Brilliant atmosphere food fantastic service out of this world

  • 5/5 Gill b. 3 years ago on Google
    Very good and service was very good

  • 5/5 Jenny B. 3 years ago on Google
    What a treat! I took my daughter for lunch to your Birmingham BellA italia on 23 rd September. We were welcomed by lovely lady, who explained all new procedures in regards of Covid , also showed us sanitising stations and explained about disposable menus. She made us feel welcomed but most importantly safe, she was wearing mask and sanitising her hands though our meal. We saw her sanitising tables and chairs , also doors and chip and pin devices. We opted for your set menu 3 course meal for £15.99, and what a great choice ! Food was delicious ! Certainly great value for money. Lady’s name, who served us I believe Was Nadia . Very polite, professional and attentive! Hope to come back very soon.

  • 5/5 Felicia Tortelli da C. 3 years ago on Google
    Delicious food (tiramisu marvelous) reasonable priced, friendly staff!

  • 5/5 Ashleigh 3 years ago on Google
    Lovely food, really friendly staff

  • 5/5 louise h. 3 years ago on Google
    excellent service nice food good portions and fabolous wine well done keep it up five stars fro me +++++

  • 5/5 Antonio M. 3 years ago on Google
    5 stars because staff was friendly and helpful, and the carbonara overtook widely my expectations.

  • 5/5 Kelly A. 3 years ago on Google
    Welcoming staff, attentive without being over the top. The food was amazingly tasty!

  • 3/5 Vin F. 3 years ago on Google
    Very cold

  • 5/5 Samuel T. 3 years ago on Google
    I visit this place a lot since I work in the area. I got to say their customer service is always excellent and they keep the place neat constantly. Prices are fair and they serve big portions.

  • 5/5 victoria p. 3 years ago on Google
    Good food

  • 3/5 Hugo R. 4 years ago on Google
    Vegan marguerita pizza was good, but could have more basil.

  • 5/5 Martin R. 4 years ago on Google
    Was nice food

  • 5/5 Simon J. 4 years ago on Google
    Very accommodating staff


Call +44 121 803 4885 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Braille menu
    • ✓️ Small plates
    • ✓️ Healthy options
    • ✓️ Free water refills
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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