5/5 Neil W. 4 months ago on Google
Just
wanted
to
write
in
and
say
how
impressed
I
was
with
not
only
the
food,
but
also
the
quality
of
service
I
received
on
what
was
my
first
visit
to
Five
Guys,
at
The
Bullring
in
Birmingham
!!!
Just
had
two
days
travelling
back
and
forth
from
London,
and
after
an
experience
to
forget
in
my
first
hotel
which
resulted
in
me
walking
out
to
find
another
at
10.00
p.m
last
night,
I
eventually
went
out
to
find
food
about
10.30
p.m
Whilst
quite
expensive
,
I’ve
been
told
many
a
time
how
good
Five
Guys
are
and
as
the
store
was
still
open,
I
decided
to
give
it
a
go.
Once
inside
there
were
no
other
customers
in
,
and
Jay,
who
was
busy
cleaning,
took
time
to
explain
how
the
ordering
worked,
and
that
I
could
have
as
many
toppings
as
I
liked
on
my
burger
.
Harrison
was
cooking
or
preparing
food
behind
him,
and
overhearing
the
conversation
made
his
own
suggestions
and
had
some
banter
!
Having
made
my
mind
up
I
went
to
pay
,
and
realised
I’d
left
my
wallet
at
the
hotel
5
minutes
down
the
road
!
Despite
the
time
it
wasn’t
an
issue
,
and
I
dashed
off
to
return
shortly
afterwards.
Arriving
back
at
the
counter
they
could
see
how
exhausted
I
was,
but
they
obviously
trusted
I
would
be
back,
as
my
food
was
virtually
ready
!
Unsure
which
sauce
to
have
on
the
burger
,
they
puy
the
hot
sauce
in
a
separate
pot,
in
the
event
I
wanted
to
give
it
a
go,
without
it
potentially
ruining
my
meal,
if
not
to
my
taste
!!
The
burger
itself
was
made
in
front
of
me,
and
was
amazing
!
All
the
ingredients
were
fresh,
care
had
been
taken
to
prepare
it
for
me,
and
the
Cajun
chips
,
which
they
kindly
switched
to
a
regular
size
,
were
fabulous
!!
The
level
of
service
was
exemplary,
and
despite
it
being
10
minutes
to
closing,
no-one
rushed
me,
but
instead
Harrison
who
was
now
sweeping
the
restaurant
asked
on
a
couple
of
occasions
if
everything
was
ok
,
before
Jay
did
likewise
!
Great
food,
and
wonderful
staff
made
for
a
brilliant
first
impression
!!!!
Customer
service
is
crucial
these
days
and
both
Jay
and
Harrison
have
it
in
abundance
!
Hopefully
I
will
be
back
!!
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