2/5 Mystery C. 3 years ago on Google
My
partner
and
I
visited
Cucina
Rustica
yesterday
evening
(08/08/2020)
we
followed
the
health
and
safety
protocol
and
used
the
hand
sanitiser
that
was
visible
on
entry
and
we
were
then
seated.
It
had
been
a
hot
day
and
the
air
conditioning
appeared
to
be
still
generating
at
full
setting
although
the
evening
was
much
cooler
than
the
day.
Looking
around
the
restaurant
some
clients
seemed
uncomfortably
cold.
We
were
cold
too.
However,
the
air
conditioning
was
later
adjusted
by
the
restaurant
after
20
minutes
which
made
a
more
comfortable
experience.
We
were
invited
to
order
drinks
-
a
Prosecco
with
a
splash
of
raspberry
cordial
was
selected
as
well
as
a
glass
of
orange
juice.
Sadly,
the
Prosecco
rather
resembled
a
purple
murky
coloured
looking
smoothy.
It
wasn’t
what
I
had
expected.
It
was
flat
and
tasted
awful.
The
waiter
was
politely
informed
and
subsequently
removed
the
drink.
Two
minutes
later
another
member
of
the
wait
staff
(we
assumed
as
no
introduction
was
made)
stated
in
a
rather
abrupt
manner
they
were
not
going
to
open
a
new
bottle
of
Prosecco
every
5
minutes
and
added
‘...do
you
want
something
else!’.
I
was
astounded
and
hurriedly
stated
no
thank
you’
as
I
felt
very
uncomfortable
with
his
mannerism.
There
was
no
dignity
and
respect
shown
to
us.
The
meal
order
was
taken
with
very
little
help
from
the
waiter
when
when
aspect
of
meal
choices
were
queried.
We
were
informed
by
the
waiter
that
the
we
had
been
provided
with
the
Starter
Menu
which
made
little
sense
to
us
as
it
was
clearly
the
full
menu
that
had
been
presented?
A
complimentary
pre
meal
appetiser
was
presented
with
no
dialogue
from
the
waiter
and
served
from
the
left
but
placed
across
in
front
of
me
on
the
opposite
side
of
the
table
to
my
right
hand
side.
To
achieve
this
the
waiter’s
arm
stretched
across
in
front
on
me
and
‘plonked’
the
plate
to
my
far
right.
In
my
opinion
this
was
quite
rude.
We
made
no
remark
and
just
made
observations.
When
the
main
meals
arrived,
Marguerite
(V),
Buffalo
mozzarella,
tomato
sauce
&
basil
and
Salmone
Con
Granchio
-
We
did
not
receive
any
further
service
from
the
waiter
until
we
requested
the
bill
for
payment.
It
was
literally
a
‘cold’
and
very
unprofessional
service.
It
was
rather
like
being
on
a
conveyor
belt.
The
two
stars
rating
is
given
for
the
Salmone
Con
Granchio
because
that
was
well
received
as
it
was
perfectly
cooked
to
taste.
If
graded
separately
that
dish
would
have
received
four
stars.
Overall,
A
very
disappointing
experience,
the
customer
service
was
extremely
poor
therefore,
not
the
best
choice
of
restaurant
on
this
occasion.