I love Nandos but this branch is terrible. 1. We were a group of 2 went there around 3 pm, there were a few empty tables inside, two staff standing at the door chatting and glancing at us, me and friend stood outside for more than 10 min, finally one of them came and took us to the table that has been empty the whole time. 2. There were two groups came later than us and ordered the same food, but they got their food and drinks really fast, we waited more than 20 min for our food, and no one even brought our bottomless drink cup. 3. I always order sunset burger it’s really good in other nandos, it’s juicy tender flavorful. But the one I got from here was really dry and hard, I thought it was chicken breast at first, and when I ate it all I could taste was burnt food, I opened the burger and flipped it and saw the other side was completely burnt. Extremely disappointed, I recommend other nandos in Birmingham.

Staff were kind enough to seat a group of 10 of us over 3 tables. Two of the tables had food within 15 minutes, but third table had to wait 40 minutes. Their food sat under lamps for so long that it was cold and the butter packets were completely melted. The food could clearly be seen under the lamps for at least 15 minutes. The manager picked up plates only to put them back down again. There appeared to be no wait staff around, only the kitchen staff working away and the manager who did not step in to help as the dishes ready to be served stacked up. It was only after asking how long the food would be that this was then brought out by the manager. Such a shame as the kitchen worked so hard and the food would have been lovely if it had been brought out before it was cold.

Fresh food, nice decor. Enjoyed

Been here a few time every time I go always nice food would recommend going if you haven’t already

We came to the restaurant as a large group, after being turned away at another Nando’s branch. Tom was absolutely amazing! He moved tables around to accommodate us and gave us free snacks and drinks as an apology for our experience at the other store. Couldn’t recommend enough!!! Amazing service will definitely be back!

First time ever at Nandos (I'm 71) Bit daunted by the app ordering but the lovely server Denim was so good to us and helped us . Food was really good and we will certainly be back. Thank you Denim for making it such a good experience.

Noreen made my day with great service and a lovely attitude. Food was great and atmosphere was good

Minced peas, rainbow slaw and the chicken with BBQ Chipotle sauce was excellent. The other chicken with garlic was a little bit dry. Service is hard to rate, you order via App/online so you don't interact that much.

Excellent customer service for those who have high standards. The food Is great but it would be wonderful if there was halal meat options.

Nice new branch with great decor. Staff are very friendly and polite though they seem a little overrun. We had to wait outside to be seated but we did go at a busy time. We were seated fairly fast on the first floor which is deceivingly big, food took a little longer than usual to arrive but was tasty as always. Recommended a visit if you're travelling through Grand Central station.

Kate the Manager was very attentive to me and my families needs and supported us. This is a great place to eat as its close to station. I recommend this Nandos as the service was great. Thank you once again Kate.

Staff were welcoming, it was clean and tidy, food was tasty and plenty of sauces were available for the table. We were told to order via QR code at the table, would have preferred to have dealt with an actual person but to be fair the process was fairly easy and we didn't have to wait long for our food.

Me and my boyfriend go to this franchise every few weeks and we have never had a bad experience. Sometimes there’s a bit of a wait but the staff and the food is top tier. Olivia is the best waitress, we’ve had her serve us around 2 times and she is amazing and makes us feel so welcome. We usually order the beanie wrap and pitta and it’s always been 10/10. Great food for vegetarians.

Staff are very rude, manager is flippant and rude too. Asked specifically for a leg piece with my 1/4 chicken meal. Waitress misheard me and out through breast piece. Then she said couldn’t do anything. Manager came ans spoke to her and she came back and said “my manager said just leave it” then I disputed and when they finally gave me my leg piece is was black and burnt on one side with charcoal and very bitter. Worse nandos in Birmingham worst staff

The customer service here is great. Staff were ALL so friendly. Went out of their way to make it a comfortable experience for us. The atmosphere was relaxing, lights and the music choice was good too. If I feel like having a “cheeky Nando’s” again I’ll go back here. Prices were decent too, if you get a set meal for sharing, there’s more than enough and it comes out cheaper too 👌

Surprisingly chilled for being situated in the Grand Central station. However the quality of food across all Nandos is quite shocking now, the portions feel tiny the food does not come hot and the sauce it's such a mismatch whatever this red stuff that is on there now tastes weird. The restaurant is also primed for huge waves of people and I've witnessed so many people coming for food only to be turned away because they close early! This is the Grand Central station and it should be open untill midnight at the least! You've definitely lost around 9 people since I've been eating and the manager or staff got frustrated going back to the door all the time so he locked it then people just stood outside and waited. The few people inside who wanted to leave couldn't get out, as I'm writing this review there's another three people wanting to come and eat! I also not a fan of this QR code on the table that you have to use to scan. Stressful and unnecessary. Maybe it's Brexit maybe it's Corona maybe it's inflation but the portion of food I received is a kid's meal.

When I went to Nandos the food was kind of dry and cold. One woman who was serving us was very disturbed and didn't look like she wanted to be there. So crowded and so many people were there.

Good quality food and lovely scenery. Only bad thing was the upstairs door to the kitchen was always slammed loudly hurting your ears, especially if you’re put right next to it.

Chicken paradise 😋 ! Very big portions here ! Full all the time here !

Grilled chickens favourable ! Very famous in UK ! Everyone knows chickens here !

Great service. May I add the staff went above and beyond to make sure we was satisfied with our food. Offered free dessert as waited awhile for garlic bread and starters.

Best of all the Nando's I have visited in Birmingham! The chef here should teach everyone else to make juicy, flavourful and tasty chicken at all the other places. The time they took to bring the platter took a bit of time as the sides took more time to get ready. We'd have at least liked the chicken first and the sides later. But it's a minor point. I can't wait to visit this place yet again and have more of that yummy chicken!

Went today around 1 pm. They were busy ofc. My order cc amen later than usual and they were serving orders to people that came after me. When I finally got my order, it wasn't fresh. It was reheated chicken. Love Nando's but this was really disappointing. Might consider other options for lunch from now on.

Not a fan. Transport locations should be made for ease and speed. I had 45 mins to grab food (like most city workers) and was taken to the top floor which was a maze to follow, plenty of free tables downstairs? Wanted to be in and out but by time scanned a QR code and followed a website and was forced to sign in etc I had to rush my food and drink. Staff upstairs were great tbf. Just not a place I'd go if in a hurry.

Really good service, enjoyed the food

Nice and delicious food with a very accommodating staffs especially with Sir Elmer. Thank you

Had a wonderful time at this restaurant and my review is all positive. We were seated upstairs but there was plenty of room and the food arrived at our table very quickly. The food itself was amazing beautifully cooked and prepared and tasted delicious. The staff were very friendly and courteous throughout and the meal was reasonably priced and great value for money.

Visited on a late Thursday afternoon, ordered the whole chicken with four sides, two lots of chips, coleslaw, and garlic bread. After a while, its nice to enjoy Nando's. Take a look at the photo, cost £20, what do you think?