Best Western Plough and Harrow Hotel image

Best Western Plough and Harrow Hotel

Restaurant Hotel Lounge Wedding venue Function room facility Conference center

Casual quarters divided between the original Victorian hotel & a modern wing, plus free parking. People often mention room, hotel, good, staff, breakfast, clean, great, rooms, lovely, nice,


Address

135 Hagley Rd, Birmingham B16 8LS, United Kingdom

Website

www.bestwestern.co.uk

Contact

+44 333 003 4274

Price rating

$75/night

Rating on Google Maps

4.00 (884 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: room (29) hotel (27) good (24) staff (24) breakfast (15) clean (13) great (12) rooms (11) lovely (11) nice (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Freda T. 8 months ago on Google
    We had our wedding here and it was an amazing day! We wanted a city-centre wedding at an approved premise for legal ceremonies with outdoor space and Plough and Harrow's offer was far and above the best of the ones we looked at. They were super helpful and welcoming, and listened to and fulfilled our requests (including for the catering to be vegan). You get 3 different rooms for the wedding - 1) the formal room, 2) the bar/lounge area (with a piano guests can play) and 3) an outdoor garden area with seating, great for garden games. The venue is so nice you don't necessarily need to do that much decorating yourself. They also do a lot of the on-the-day coordinating for you. Compared to other venues in the area, this is surprisingly affordable for how good it is, and a great time.
    2 people found this review helpful 👍

  • 4/5 Richard P. 1 year ago on Google
    The staff are the best part of the hotel. Always helpful and friendly. Really grateful for that. The Hotel is abit tired looking but lovely. Breakfast ok and what I expect for 3 star. Wish the coffee and tea was available in the breakfast room though and not have to wait and catch a staff members eye to get some more. Bed very comfy. Hotel just a short walk from the centre of town.
    1 person found this review helpful 👍

  • 5/5 Lindsey S. 3 months ago on Google New
    Stayed for the weekend with Friends. The hotel is large and old with appropriate decor, giving it a romantic feel of tales to be told. Everyone was extremely welcoming and Friendly and couldn't do enough for us. Breakfast in the morning had something for everyone to enjoy. I would definitely recommend this Hotel and i hope to return soon

  • 5/5 Matthew C. 1 year ago on Google
    Arrived at hotel, excellent parking, check in was superb and was made to feel very welcome. Everything about hotel was explained excellently room was superb and very clean, very comfortable bed. Highly reccomennd this hotel for its value for money excellent service and location will definitely be booking again

  • 4/5 Marisgreenyoga M. 9 months ago on Google
    It's a beautiful old building. Went to a wedding there.. Didn't see inside rooms but the outside did not look good, curtains looked dirty and building was very 1970s. Food at the party not great. Sausage ok but no one was sure if it was chicken or salmon as it was pinkish. Bar staff were lovely and the toilets were clean. Room was perfect for a party and the outside space was good. Small car park of a very busy Hagley road but close to city centre

  • 3/5 sarah f. 8 months ago on Google
    Great hotel. Lovely rooms. Fab location. Strange being allowed to eat your own takeaways in the lounge! Breakfast was very comprehensive, something for everyone and good quality.

  • 4/5 D M. 8 months ago on Google
    This is hard to mark. Staff were exceptionally helpful. Rooms were large but very tired (no problem as price was cheap). There is no food at night but you can order takeaways. This is not a problem because it is made clear when you book. There was more parking than I originally thought. For me, it was an ideal location for what I needed.

  • 5/5 Bianca G. 1 year ago on Google
    Amazing hotel it's really old and interesting but the room was lovely and clean, beds was very comfortable and breakfast in the morning was great value and very tasty lots of choice. Special mention to Emma on reception who made our stay extra lovely made a fuss of our son who's birthday it was and even went the extra mile to getting him a birthday card so he had it at breakfast service he was absolutely over the moon thankyou so much! Great location to. Room was basic bed, kettle, TV the beds was very comfortable we would stay again

  • 4/5 Malty 9 months ago on Google
    Lovely hotel with history,, staff so helpful and kind. But the rooms let it down.. They are so outdated and in areas dusty. Bed was comfortable. Get the breakfast .. Yummy.

  • 5/5 Carolyn W. 9 months ago on Google
    Stayed for one night last night. Staff couldn't have been more pleasant and polite. Room spotless, dated yes, but does it matter? No. Location great. Would definately stay here again

  • 3/5 T C. 10 months ago on Google
    Very tired and dated rooms, which weren't overly clean. Quite far from the city centre. Reception were also very slow to check people in. But it's a nice old building and the bar area looked good.

  • 3/5 Derek 1 year ago on Google
    It is very difficult to get to off the main road, and if you miss the entrance, you will have to drive around the block to access the car park. The staff on the bar were not able to mix drinks on the menu. The drinks itself were overpriced. The rooms were cramped and not laid out well.

  • 5/5 Alastair S. 4 months ago on Google
    We came for a Murder Mystery dinner and stayed over with some friends. The hotel has good character, as do the friendly and helpful staff. We had a Vegan meal that was tasty and showed they cared about serving an inclusive menu. The venue is well suited to events - with a range of rooms and facilities. The bedroom was recently refreshed to a high standard. For example, usb charging sockets on both sides of the bed show good attention to detail

  • 5/5 Anne 4 months ago on Google
    We went to the Murder Mystery evening and it was fantastic. The murder mystery was very interactive with the suspects joining us for the meal and a detective discussing our thoughts on the clues. It was an absolutely brilliant night which I would recommend to anyone. We were served a three course meal which had vegetarian/vegan options for each course. The food was hot, there was a good selection, the service was efficient and the prtions were good sizes. The bar offers soft drinks, hot drinks and alcohol, including popular cocktails. The bar was not too expensive to say this hotel is close to the city centre and famous for it's Tolkien connection. The room was very big with a comfy bed and an ensuite bathroom. It was nice and quiet and we slept well. The decor was rather dated in our room but that might be the look they were going for since it's an old hotel. There was a buffet style breakfast with a very large selection of hot food, pastries, fruit, cereal etc and there was also juice and a choice of hot drinks. The staff here are very friendly and accommodating. The room was about £85 for a double, including breakfast, which was really good value for money. I definitely recommend this hotel!

  • 5/5 Peter C. 6 months ago on Google
    Lovely hotel, great staff who couldn't do enough for you. Jittery has great character, and tab terminus is just yards down the road, so perfect for getting into the centre of Birmingham. The hotel layout is a little quirky, but for me this just adds to the character. Loads of wood panels, and a few statues as well. Breakfast is very good. Make sure you book direct with Best Western... better price and breakfast is included, as is free parking!

  • 3/5 Tim F. 6 months ago on Google
    Staff were great, location was good, but there were just a number of things with the room I get that were in a heatwave, but there was a sign in the room that says that the room is kept at 21 degrees and to turn it down you have to ask at reception. We asked, and we were told it couldn't be done We also had a super long walk to our hotel room, and while this isn't an issue for me, it does raise some disability access concerns as there were a number of winding corridors and stairs to get to any rooms, let alone hours. Our TV was constantly on the blink, not a huge deal, but we showed a member of staff the video of it happening as it was intermittent, and while we were told that the channels may needed to be resynced, we weren't told how to do this, nor was assistance provided with it. Plus arriving into the room there was a really unpleasant smell. It soon went, but worth noting. Not the worst place I've stayed, but I probably wouldn't be back.

  • 5/5 Catherine K. 6 months ago on Google
    Stayed here recently with a friend to watch a concert at Utilita. We was pressed for time when we arrived which I'm sure the receptionist picked up on. She was brilliant and gave us useful information about how to get to the venue and back and info about the hotel and our rooms. The decor is dated but it's in keeping with the hotel so nothing looks out of place and we had no issues what so ever. It was clean, comfortable and plenty of room to put our stuff. Room also came with a fan which was needed in the warm weather. On return from the concert we was met in the bar/restaurant area by a member of staff and asked if we needed anything before going to our room and served a glass of cold water to take with us and then shown to our room as we had entered a different way to earlier in the day so alittle unsure. This was unexpected customer service and very thoughtful. Check out is 11am so no rushing in the morning and breakfast is self serve with plenty of choice. When packing the car the receptionist was arriving back at the hotel and gave us a lovely greeting before starting her shift. I would definitely return for future trips to Birmingham.

  • 4/5 Terry B. 5 months ago on Google
    Arrived late after taking wrong junction on M6.Staff checked for me wether I had to pay clean air charge at reception. Receptionist was very good and helpfull. Room was a newly refurbished was clean and tidy with good amenities, heating was on and you could only turn down by contacting the receptionist. Breakfast was very good with food being replenished when necessary not much waste. Carpark was not full even when arrived late. Room was on second floor and a bit of a hike with the bags there is no lift. Very nice hotel and good staff.would go again when in area.

  • 3/5 John P. 2 months ago on Google New
    Rooms were very clean and tidy but unfortunately cold. Breakfast was good but food not always topped up. Service at breakfast was good. Bar service was OK although sometimes bar staff were more interested in talking to girlfriends instead of being behind the bar serving. Informative reception staff. Location brilliant.

  • 2/5 Harjit C. 4 months ago on Google
    Unpleasant stay, no heating working at all, even when asked to turn on, we waited and nothing changed. Room filled with cob webs, and not clean. Were then moved to another newer build suite, better room, but again no heating working, phone dead and unable to call reception. And no pressure from the shower. Unsatisfactory for cost of room, were advised a full refund, yet nothing refunded and having to chase now.

  • 5/5 Demi N. 1 year ago on Google
    Had an amazing night sleep best sleep I’ve had in a while comfy beds, lovely friendly reception team! Made you feel very welcome and gave my daughter free bubbles! Peaceful hotel with lovely decor, very good price and right near the city centre will be coming back for my next trip to Birmingham. Thank you best western.

  • 4/5 Mandy L. 1 year ago on Google
    Great wedding venue. It was our friends wedding and from the service to the evening do it flowed beautifully. Not a detail missed. The food was exceptional. We stayed over and only one complaint the room was very warm, made sleeping difficult.

  • 2/5 Ashtro_boy 2 years ago on Google
    Room was nice and the general vibe was great, staff were very welcoming. The main flaw was with the heating, It had to be turned up or down by ringing the reception and it was either really warm or really cold. There were big clunking noises every half an hour, coming from the radiator, even throughout the night, which woke us up multiple times Personally would not stay again

  • 5/5 Primm G. 1 year ago on Google
    Great experience yesterday and today. Very friendly staff and good bar service . The building is abit old but has been maintained well , which is uncommon for hotels these days . My room did seem to have a stain on the wall that was visable only when the light was off , abit odd lol . Standard prices at the bar . Lack of good options but as others stated you can order deliveroo and you can consume in the bar or in your room and there is as much choice as central London on that app in Birmingham. High five stars I will be back next year for i69.

  • 3/5 Adam D. 2 years ago on Google
    The hotel needs some major refurbishment. The main house is glorious but the back end rooms have seen better days. It is clean and functional but the beds were lumpy.

  • 3/5 Sarah D. 1 year ago on Google
    Room was large and clean but tired. I asked for a room nearer the entrance/exit due to mobility and was put on the far side of the hotel. 2 flights of stairs and long corridors, no lifts. Curtains were falling off the rails at each end. No food available after breakfast.

  • 3/5 Bryan G. 1 year ago on Google
    Comfortable bed, spacious bathroom could have been a lot cleaner (executive room 116), breakfast was poor quality, complained to the manager and was told I'd be refunded the cost on checking out (we'll see) ,I was told as soon as we checked in that we had to pay for the parking as we'd booked through Booking.com and not directly to Best Western, pleasant staff

  • 4/5 Charlotte M. 1 year ago on Google
    We attended a birthday party here for my step mum. The room was beautiful and the staff were very helpful. The space was great and everything was really well presented. The room was good, but could have done with a better fan for the heat and the room was super warm even with the windows open the whole evening. The bathroom was beautifully decorated and the bed was very comfortable. The breakfast was a bit of a disappointment. Lots of items missing and they took ages to be refilled. There wasn't any other option out for my step mum for milks as she is lactose free. It took almost ten minutes to get tea to our table. But the food was nice when we had it, and the available options for cereals and types of teas was good. I would say the bar was incredibly expensive was a small bottle (single bottle) of prosecco costing £8. Which is the equivalent of £8 a glass. It was what I would consider above average on costs of alcohol. But I would visit again.

  • 5/5 Owen O. 1 year ago on Google
    Staying with family over 3 generations and all our needs were catered for. Rooms a little dated but the staff more than compensated for this with a thoughtful, friendly and proactive approach. Good location, nice atmosphere generated by happy staff and happy guests. Breakfast a decent range with Gluten free options and nothing rushed.

  • 5/5 Leanne C. 2 years ago on Google
    We recently had our wedding at The Plough & Harrow, we where looking for a central location that everyone would easily be able to get to. The Plough & Harrow was perfect for this, it was intimate, had a great vibe along with lovely function rooms. The hotel manager Emma was amazing, she went above and beyond, helping with every little question and request I had - which you do as a bride planning a wedding! and really put my mind at ease that everything was under control and taken care of. The staff where warm, friendly and very accommodating. They have a wide variety of wedding packages and food options available and the food we chose to have was amazing! Everyone loved it. I can not recommend this hotel and it’s staff enough.

  • 4/5 Tom L. 1 year ago on Google
    I like the breakfast as the food are freshly made in particular the croissant. The room is in good size and the staff are friendly and helpful. The walking distance to town centre need more than half an hour normally.

  • 4/5 Fiona M. 1 year ago on Google
    Lovely hotel, Its old but stylish . Really lovely bar area.Good location, Hotel is about 10 to 15 min straight walk to Broad street. All staff are so Lovely,helpful and friendly, couldnt do enough for us. The only negative was there is no lift.

  • 3/5 Lynn N. 1 year ago on Google
    The location was great as close to the end of the Metro. The service was poor as the room was not made up, despite requesting. We'd left wet towels in bath to be replaced and these remained when we arrived back late. Also, no loo rolls or shampoo/soap. The tea/coffee ran out. Asked at reception the following day & a young waiter from breakfast was sent out to hear our complaint!! The hotel is a bit tired in places but ok for a few nights.

  • 3/5 Vasupradha G. 1 year ago on Google
    Great location. But no lift in the hotel. Had to carry heavy bags two floors up. The receptionist helped carry but it was a bit too much even for her. The layout is strange and spooky. You have to walk through a maze to get to the room. Service was quick. Breakfast was below average.

  • 5/5 John F. 1 year ago on Google
    It was really nice. Old fashioned in a way. Lots of dark wood everywhere. It suited the ambiance with Christmas approaching and tree and decorations were lovely Free parking because we booked direct. Situated just outside the clean air zone so ok to drive there if your car is noncompliance.

  • 2/5 Jayne I. 1 year ago on Google
    Looks lovely from the road and downstairs is nice although quite dark and dated. We found the room to be quite tired and really average to be honest. I would not have thought it was part of the Great Western group as it really needs work doing on it and I didn't think they had enough staff, really slow service for cream tea.

  • 4/5 James B. 1 year ago on Google
    Room was clean and surprisingly full of character, nice surprise upgrade to a suite as well. Fairly priced bar with decent drinks, breakfast was average with poor vegan and veggie options.

  • 5/5 Jo M. 1 year ago on Google
    Pop in here just for a coffee. We were early attention the Oratory for a funeral. Looked like they were busy setting the up for a function. The manageress said yes no problem but it would just be filter coffee. We were more than happy with that as it was freezing outside. When we had finished and went to pay, she said NO CHARGE. We'll what an obsolete pleasant surprise. That doesn't happen very often. We will go back there for a meal


Similar Wedding venues nearby

Turtle Bay Birmingham image
1
Turtle Bay Birmingham
Caribbean restaurant
Lively restaurant inspired by Caribbean beach shacks and street hawkers, with a jerk pit barbecue.
$$ $$
4.60 (9.6K reviews)
The Square Peg - JD Wetherspoon image
2
The Square Peg - JD Wetherspoon
Pub
👍 Nice and polite staff. Lovely food however I’ve noticed a price difference in different Wetherspoons, should always be the same price.
$ $$$
3.90 (7.2K reviews)
Ziryab Executive Buffet image
3
Ziryab Executive Buffet
Buffet restaurant
International specialties are dished up in this understated all-you-can-eat restaurant.
$$ $$
4.10 (7K reviews)
MyLahore Birmingham image
4
MyLahore Birmingham
Asian fusion restaurant
Deli/cafe for Indian food to take away or eat in, plus burgers, wraps, milkshakes and desserts.
$$ $$
4.40 (5.3K reviews)
The Briar Rose - J D Wetherspoon image
5
The Briar Rose - J D Wetherspoon
Hotel
Lively hotel with casual rooms & free Wi-Fi, plus a pub offering real ales & a steak menu.
$62/night
4.00 (5.3K reviews)
Last updated:
()