1/5 Diane 2 years ago on Google
We
had
chosen
room
128
directly
above
the
bar
area
but
this
wasn’t
shown
on
the
hotel
app.
If
only
reception
had
informed
us
when
getting
our
key
that
it
would
be
noisy
until
12am,
we
could
have
chosen
a
room
on
a
higher
floor.
I
asked
why
we
weren’t
informed
on
check
out
and
was
told
we
should
have
been
told
and
the
bar
area
does
get
noisy.
Why
is
the
music
so
loud?
As
soon
as
you
enter
the
hotel
it’s
like
your
in
a
night
club
yet
bar
area
is
very
small!
Our
bed
was
lumpy,
we
didn’t
get
a
comfortable
sleep.
My
friends
had
no
hot
water
to
shower
on
morning
of
check
out.
Informed
reception
and
was
told”
what
do
you
want
me
to
do
about
it”
what
terrible
customer
service.
My
Friend
is
a
manager
in
a
hotel
and
asked
for
a
refund,
they
offered
25%
discount
which
was
acceptable
but
wasn’t
impressed
with
how
guests
are
treated.What’s
happened
to
customer
service?
Our
room
was
clean
and
we
were
happy
but
elsewhere
in
public
areas
Covid
procedures
were
poor.
On
17th
Dec
in
the
evening
I
asked
receptionist
for
more
tea,
coffee,
sugar
&
milk
and
was
given
a
handful….what
about
covid
procedures?
No
bag/cup
for
me
to
carry
the
items.
I
had
no
bag
or
pockets
on
me.
On
18th
Dec
as
Omicron
variant
was
spreading
we
would
expect
the
hotel
to
have
put
in
better
covid
measures.
Not
all
staff
from
the
kitchen
coming
into
breakfast
room
wore
masks.
One
member
of
staff
was
carrying
scrambled
eggs
on
a
plate
with
no
cover
on
plate
and
a
guest
with
no
mask
walked
by
them
and
coughed
onto
the
plate.
Eggs
were
still
taken
to
the
dish
for
guests
to
eat!
Not
sure
if
anti
viral
cleaner
was
being
used
in
public
area
as
it
wasn’t
pink
like
the
ones
all
hotels
use.
Where
was
the
information
for
guests
to
reassure
us
that
covid
procedures
were
in
place
in
the
public
areas?
This
is
the
second
time
I’ve
stayed
at
a
Hilton
hotel
and
there
seemed
to
be
very
poor
covid
procedures
in
place.
Breakfast
buffet
was
slow
to
restock
not
sure
if
this
was
due
to
low
staff
levels.
Perhaps
table
service
would
be
better
as
there
was
no
system
in
place
for
one
way
route,
no
hand
sanitisers,
everyone
touching
same
serving
spoons.
Coffee
wasn’t
anything
special
typical
basic
machine
tasting
coffee.
Take
your
own
and
use
hot
water.
All
the
food
we
ate
at
breakfast
was
good
quality
but
after
seeing
a
guest
cough
on
the
eggs
taken
to
refill
I’m
not
sure
about
the
hygiene
standards
here.
I’d
advise
only
stay
here
as
so
close
to
Utilita
Arena
and
bars/restaurants
although
rates
are
not
cheap
there
maybe
better
hotels
nearby.
Check
room
description
as
it’s
queen/king
room
not
queen/king
beds.
I’d
recommend
eat
breakfast
elsewhere
as
it
wasn’t
good
value
for
money
and
we
saw
hygiene
issues
that
put
us
off
choosing
to
stay
for
breakfast
again.