The name of the Hotel says it all: very comfortable place where you feel really welcome from the very start (check-in) till it is time to say goodbye (check-out)! Everyone is really professional and extremely friendly, including the Bar staff. Thank you! The location is simply perfect, just out of Birmingham New Street train station; the rooms are clean & have everything you need, even in a single room. I'm definitely going back next time I will visit Brum, and I have no hesitations in recommending the Comfort Inn to anyone who is looking for a good Hotel and get also a very good deal: excellent value for money.

We actually didn't stay. We were booked and parked and then decided it wasn't a good fit for us and the kind of trip on which we were embarking. BUT the staff and manager were really excellent. Kind. Welcoming. And extremely acomodating. Completely refunded our stay. Wonderful people with whom to work. Thank you!!!

Conveniently located close to the train center and downtown Victoria square (within 5 minutes of walk)! Knowledgeable and friendly staff. There’s no AC, and could hear the traffic noise since it’s at city centre and close to the train station, though neither was bothering me. Also close to several restaurants. There’s a lift is also a plus! Would definitely stay here again!

This place has a great location but it's a shame that the venue is in such bad shape. The conference rooms are ok but use bedsheets as tablecloths 🤷🏾‍♀️, the place looks like it's never been vacuumed and the clock on the wall doesn't work - in a conference room! The front desk staff are very pleasant, polite and helpful,a major plus for this 'hotel'.

Nice location right by train station, room was nice and clean and quiet (I was on the 4th floor) easy to find and close to everything you could possibly need. I will definitely be coming back next time I visit Birmingham.

Overall rating 3.5. So, this is very much a budget hotel. Nothing fancy, run down, a bit tired in the furniture and fixture department but provides the basic essentials for what you need. If you have the money, I would suggest either Premier Inn or Travellodge. Another budget friendly hotel that is ever so slightly upscale is the Easy Hotel, however a previous stay there proved that the club music from next door until 1am was too much for myself. You do at least get a window with the Comfort Inn, which is a blessing. The bathroom was very clean and the shower a joy. This hotel is for you if you're staying just for a night or two and don't want to be trapsing far from the station. This hotel will suit your needs just fine. You are very close to all the necessities that you need, along with having a plethora of restaurants to choose from from the local surroundings and very close to the LGBT and China Town area, along with a 5 minute walk to the Hippodrome if you're in town for a show. The Bullring shopping centre is also at most 5 minutes away. The room was, for the most part, very quiet (mine was located on the fourth floor), and you don't hear much/any traffic/train noise. It is also rather unusual, but the room always finds a way to get very hot and stuffy without the heating being on and with the one window wide open. In summer, this room would be unbearable - perhaps it is why one of the window panes was broken and repaired with masking tape? The bathroom window also did not open. There was only one incident that took place and that was the use of the provided hairdryer which unfortunately, and rather explosively, tripped the fuse in the room twice (once on first use, the second was the receptionist testing the unit). A replacement unit was provided the following day. This hotel will neither wow you nor break the bank, but it is comfortable and convenient for travellers wishing to spend a short amount of time in Birmingham.

The location is perfect, however the hotel itself is in desperate need of an update. The lift is something you would find in a museum lol. The single room is clean but furniture from 1920's and there is no air con, oh well free sauna whilst trying to sleep. If you just need a place to store your stuff and a bed to sleep then it will do for the reasonable cost. I might check out their superior room 🤣🤣

Great convenient location. Basic rooms. Noisy. They advertise reduced rate parking on the website. We provided our vehicle details at reception as requested. At the car park we were charged full price for 24 hours. We called the hotel who told us to go to the office in the car park. We did, pressed the bell several times. No one there. We have since emailed the hotel to resolve the issue. Our emails have so far been ignored. Very disappointing.

The hotel is old and tired but quirky and cute. It's a good location and the staff are lovely. The water pressure in my bathroom was awful, and the toilet wouldn't flush properly. The bed was the worst bed I've ever slept on, and I've stayed in rentals, campsites, and slept in cars at gigs. Sitting on the bed was jarring as the mattress went flat and hit the base board. Sleeping was impossible. Very hot room. But I opened the window and was fine. The room was ok apart from all that and still better than some chain hotels. I would stay here again, but not in that room. The bar didn't seem to be open, and I went elsewhere for food. Disabled access is bad, and the lift is too small for wheelchairs.

The staff were friendly and helpful and its proximity to Birmingham New Street station is perfect. The rooms were a bit tired, but fine... until we found the 3 wrappers between the bed and night stand! Not something we needed to find anywhere! Hence it got a low rating.

Service at hotel was very good and the guy tried his best. However much consideration needs to be taken for the rooms in the future. After only being in the space for an hour myself and my significant other was already starting to develop a tight chest and congestion from the mold in the place. The ceiling in the bathroom is tiles, making it so moisture can collect in them and create mold. Very glad we left and did not spend the night or else I believe we would’ve gotten sick.

Cheap and cheerful place. Fantastic location beside the train station of just looking for a place to crash and travel quick. Good value.

If you want luxury then this is not the place for you, if you want a clean hotel that is in the heart of Birmingham then this is the place to stay. The rooms are functional and clean. There is a kettle, tea and coffee, a hairdryer, a clean bathroom and towels, the lift which is described as charming, didn't work for most of our stay, but again only 4 floors so not a big issue. We had come for a conference and for a twin and 2 singles for 4 adults for 2 nights was less than 500 pounds. We were right near the Bullring and Chinatown were we had a lovely meal in the Hong Kong Dining restaurant, amazing food and service. As the hotel is in the heart of the city, it is quite noisy as you would expect. On the whole a perfectly adequate hotel for the purpose of our stay

Very good value for money. Room very clean and spacious. Bathroom very clean. Only thing that I could possible down grade a star for was the filth outside on my room window ledge and the main staircase carpet needs a deep clean. Otherwise I was very impressed 👌

Provide clean bed and room and hot shower (at least not just warm in cold weather). The front desk staff is nice and helpful. I just give three stars is just because it's a budgeted hotel so can't expect much. 1 min walk from the train station and 3 mins to City Central. A good choice for looking a place to rest with low budget. The 'bad' experience is the TV control is broken; physically indeed.

Staff are friendly and try to help, location is very good for public transportation being direct opposite bus and train. But the TV remote doesn't work. And can't be replaced apparently. So if you want to watch TV in the evening you won't.

Liked the fact it was close to the main station. Lift to all floors was helpful. Going in November the heating was full on and I found the room quite warm. Slept with window open which was very noisy. Could have done with more pillows.

The rooms are spacious, homely and clean and of course worth the money. There is not much of services provided at the hotel as such. But the receptionists are very polite and answer any queries you may have. They have a decent and good bar for the staff and residents at the Inn. It is very close to the Birmingham grand Central and bus station hence can easily move anywhere in Birmingham

Ideal place if you want to rest before or after catching a train being so close. The hotel might very warn out and not in great condition. But the room was clean the bed was comfortable to sleep in. Clean nice towels in the bathroom. Nice size double room. We were on the first floor and right next to the door too the floor so it was noisy. Accompanied with the music from the bar dosent make for a relaxing stay. I wish I checked more into the accommodation. It's not ideal for people who have trouble with steps. As the lift is like something out of a old movie. You would never get a wheelchair in there. Great for one night at that price.

I stayed at the hotel for one night. I’ll start with the positives. It’s central , right beside the train station and the bullring made it easy to locate. The staff was really nice and honestly they have to be cause the hotel interior is just depressing😂. My room door lock wasn’t working which was real concerning for me but i tougher it out for the night. My shower curtain had a hole in it and I’m pretty sure tape was used to fix the shower curtain rail. (Trust me I wish I was joking ) . Overall it wasn’t my cup of tea won’t be coming back.

Taking advantage of the fact the trains are on strike!!!! I just called to make a booking and I was quoted £159 for 1 night, when I asked why their was such a high fee they told me because the trains are on strike so we’ve put our prices up. I then said I’ve also called local hotels like premier inn around the corner from their on Waterloo street and their charging £50 a night. And the difference in your hotels is massive. I’ve been here before to the comfort and it’s just full on drunks. It looks like a battered building from inside like it’s going to drop any second. I wouldn’t recommend it at all theirs loads of cheaper cleaners hotels and at a way better quality for a fraction of the price. These guys are honestly just open for those to con and good on them looks like their conning is all 🤪 we call this Haram from where I come from

I'd give it 0 stars if I could. We tried to cancel 2 weeks before our stay as there are train strikes and can't get to it and they want to charge us full price. I've cancelled on hotels/inns 1 day in advance before and they give full refund. It's not as if we changed our minds, we don't have control over it. 0 sympathy. Would not recommend.

The location is great. The staff are very friendly and helpful. The rooms are spotless with good extras like handrails in the bathroom if you have mobility problems, also a lift which is valuable to me. Wi fi has good reception. Overall definitely recommend

Stayed here in a single room for a night during the Commonwealth Games with my Dad and it was not a good experience at all. Room was small and very dated. The last guest had obviously been a smoker and it stank of cigarette smoke. It was also very hot in the room and there was no AC. Had to choose between windows open for fresh air but loud street noises or windows shut and too hot. Would not recommend it at all. Pay the extra and stay somewhere else...

Comfortable and functional. Great location for New Street. Friendly reception staff. Room was clean. Couldn't really ask for more.

Came here with the Mrs. staff were very nice but when I went to the bare to get a drink it was full of drunk people everywhere and I had racist slurrs shouted out at me! I wouldn’t take family here at all not orientated what’s so ever. It’s ok if ur on ur own. Condition wasn’t too good but was ok a little over priced. The guy at reception with the glasses seemed very stuck up I didn’t like his attitude at all. I don’t no what he thinks of himself but he needs to sort himself out also their was a bad smell coming from him and his breath which again management should speak to him about. The Asain guy I believe the Maneger was very professional and had good customer service but the other guy made me want to just walk out

The place was a good value but I got lots of massive bites( not sure if bee bugs or other bugs/ spiders) . Seems the bed wasn't clean. I have emailed the hotel but they didn't get back to me! Shocking!

Not good, the bed had jingle sounds coming from broken parts I could feel everytime I moved, mattress was lumpy, bed was itchy. I didn't get more than two hours sleep, I sat on a broken chair for the rest of the time, until day light. I emailed the manager Majid to explain to him what my stay was like, but He didn't get back to me, I then called and He said He was just about to respond to my email, with an email, although I left my phone number in the email for him to contact me. He sounded unbothered on the phone. He said He checked for bed bugs although I didn't mention bedbugs, I mention dust mites as that is what I suspect as the room was so dusty and the carpet looked forgotten. He said He has read my email, but then ask me to explain what it said in my email. (Confused.com). It was just a crooked old hotel, that has it's charms but not when the rooms themselves contain old dusty forgotten carpet, literally crooked chairs, and bumpy beds. Instead of a refund He offered me a discounted stay in the best room, however I don't want to risk staying there again. Disgusting!!!!

Room was dusty. Bed was uncomfortable pillows were all lumpy. Carpet looked like no one had not been maintained. Curtains didn't close fully. Windows were dusty. Shower curtain didn't go round the whole shower let alone half of the actual shower. Drainage was horrendous that I had to have a quick shower to prevent flooding of bathroom. I do not recommend.