1/5 Evelyn P. 1 year ago on Google
Had
a
two
night
stay
at
the
Moseley
and
can
honestly
say
I
wouldn't
stay
again
.
Its
a
2
star
but
I
think
that's
too
many
for
them.
The
room
smells
musty
and
the
bathroom
as
a
pungent
odour
the
window
is
cracked
and
the
shower
could
do
with
a
very
DEEP
CLEAN...
In
addition,
there
was
no
remote
control
for
the
room.
We
were
told
that
there
are
buttons
on
the
side,
and
that
you
can
get
up
and
changes.
Whilst
this
might
seem
a
minor
gripe,
hotels
should
offer
convenience
and
customer
amenities.
Casual
flicking
of
channels
is
common
practice,
especially
after
a
day
at
work.
The
option
of
changing
channels
from
the
bed
would
have
been
welcome
when
I
was
unable
to
sleep
during
the
second
evening.
Its
a
very
noisy
pub
and
our
room
was
above
the
bar
the.
Thursday
night
wasn't
too
bad,
as
the
noise
stopped
at
a
reasonable
time
but
OMG
Friday
night
they
had
a
30th
birthday
party
and
the
noise
was
horrendous.
The
music
was
so
loud
and
vibrating
and
the
whooping
and
hollering
girls
added
to
the
distress
of
not
being
able
to
get
to
sleep
.
I
rang
down
at
midnight
to
ask
how
much
longer
this
noise
was
going
on
for
to
be
told
that
it
was
on
till
1o'clock!!!
My
concerns
were
brushed
with
a
comment
that
"it
is
a
pub".
Ironically,
the
member
of
staff
taking
my
call
kept
asking
me
to
repeat
my
comments
as
she
could
not
hear
me.
She
had
to
go
to
the
end
of
the
corridor.
because
it
was
so
noisy!!!!!
When
the
music
finally
stopped,
the
guests
leaving
obviously
had
no
regard
for
anyone
trying
to
sleep
so
it
was
nearer
2oclock
before
we
could
finally
get
some
sleep.
The
Moseley
may
be
a
pub
but
it
also
offers
accommodation.
Had
we
been
informed
when
booking
that
a
party
was
on
we
would
not
have
stayed.
Guests
booking
really
need
to
be
informed
if
a
noisy
party
is
scheduled
for
a
night
that
they
are
booking.
Additionally,
if
the
hotel
is
not
fully-booked,
why
place
someone
in
a
room
directly
above
the
stage?
Or,
if
the
hotel
is
fully-booked
(or
heavily-booked),
why
were
guests
of
the
party
who
were
staying
there,
which
we
were
told
had
booked
rooms,
not
roomed
above
the
din?
When
checking
out,
I
always
strip
bed
linen
off
my
beds
etc
and
discovered
pillows
and
duvets
that
had
clearly
seen
better
days.
Asda
and
Tesco
do
reasonable
priced
duvets
and
pillows
so
really
no
excuse
for
such
tatty
bed
accessories
.
As
the
room
cost
£75per
night
I
think
the
least
you
deserve
is
a
duvet
that
isn't
dirty
and
torn
and
pillows
only
fit
for
a
dogs
basket
.
Finally,
I
was
told
that
the
manager
would
be
in
in
the
morning
for
me
to
register
my
concerns.
Come
the
morning
a
very
pleasant
young
lady
told
us
that
the
manager
(Sharon?)
Would
actually
be
in
at
4o'clock,
long
after
I
had
left.
I
was
told
that
I
should
call
at
that
time
and
that
the
manager
took
complaints
very
seriously.
Having
now
looked
at
reviews
on
TripAdvisor,
this
cannot
be
the
case
as
the
same
problems
are
being
repeated
still.
Upon
checking
availability
in
the
locale,
it
became
apparent
that
the
Premier
Inn
rate
is
considerably
less
than
that
of
the
Moseley
Arms
and
that
they
have
bedding
fit
for
human
use.
We,
as
a
family,
try
to
give
local,
independent
businesses
support
instead
of
using
a
chain,
but
independents
do
have
a
responsibility
to
provide
a
reasonable
product
and
good
customer
service,
rather
than
cutting
corners,
half-arsing
things,
and
resting
on
their
laurels.
Unless
serious
issues
are
resolved,
people
will,
and
should,
book
elsewhere.
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