upon first arrival there were no issues we were given parking and keys without a problem, the issues started to unfold as we entered the apartment. It was dirty and run down nothing like the pictures! i refuse to believe this apartment was thoroughly cleaned if cleaned at all before our stay, with finding hairs in the shower and an unclean toilet bowl. The cushions on the bed were stained and marks all over the walls. We had booked this for a friends birthday so was a great disappointment to see the state of the apartment. We emailed and requested a balcony due to one of the guests health issues and were faced with a door that was duct taped up so non access which caused her severe stress, and quite frankly another eye sore to add to the place. Our issues mainly began when we returned in the early hours upon returning from our night out, we received a phone call of the receptionist insinuating we had more people than we were supposed too, seconds after this phone call he was in our apartment, this was a very uncomfortable situation as we had just gotten in and were getting undressed from our night, poor behavior considering we are a group of young girls returning from a night of drinking and left us all feeling extremely uncomfortable with the events that had taken place, we then did not feel safe for the remainder of our stay causing an extremely disturbed sleep i believe this matter needs looking into urgently! Then finally the straw that broke the camels back was finding out one week later our £200 deposit had not been returned and that they were in fact keeping it with no reasoning and explanation. I am still waiting to hear back from Comfort Zone Serviced Apartments regarding this matter, and will more than likely have to follow this up through the bank and it is appalling to scam anyone out of money. I would also like to add that it states the reception is closed over night and we were given a number to phone should we face any issues during the out of hours time, it was very strange to find the receptionist sat waiting in the lobby it is as though he was waiting for things he could catch people out on to grab himself another £200. i would not recommend staying here although the location is great

The receptionist was really good and went out of his way to book me and my husband for one night. The apartment itself was clean no issues however the bed was awful. the pillows were flat and The mattress was really hard. The duvet was really thin and not cosy at all. We barely slept and had to drive 2 and half hours back home with 3 hour sleep. Our bodies were aching for Most of the next day. Unfortunately I would not recommend or go back again unless the situation with the beds changed otherwise there’s no problem overall.

As a student living over the road from this location. It's perfect for visiting family to stay in. Apartments were of a very good standard and its affordable. The gentleman who checked my sisters in was informative and full of information. As someone who loves history of businesses and hospitality I asked questions upon there establishment and he was quick and friendly to inform. Absolutely amazing.

Brilliant apartment, brilliant price & brilliant service from the gentleman who sorted everything out for us. ?I had initially tried to book the rooming via booking.com but due to issues with the site my payment would not finalise, i contacted comfort zone directly and he honoured the price and upgraded us to a 2 bed apartment with an extra guest at no extra cost !!! Couldn't ask for better service it was spot on - will be coming again !!

Lovely serviced apartments in a central location. We found the staff were very kind and helpful, good wifi and felt very secure. Reasonably priced, what else can we ask for?

Great service, nice modern apartment. Will visit again next time I'm in Birmingham

Fantastic service and a lovely apartment in a great location. A special thanks to the gentlemen that welcomed us and was so kind and helpful 😊 .

Brilliant stay, best location for broad street or the mail box and I've actually formed a wonderful friendship with Iqi, always looked after and a top host!!

The room we booked was spacious, but just needs a little tlc. We would defiantly stay here again, the service from the cleaner and manager was spot on. The location is ideal. A bit of paint on the balcony and a new sofa would make a massive difference. Will be returning, these minor things wouldn't stop me returning.

Very spacious, clean and beautiful rooms for an affordable price, it’s close to train station and the city centre. Wonderful and friendly staffs everything about this place is just top notch Will definitely recommend this place to anyone that is visiting Birmingham

Comfortable, clean and local. Dining and bars are a mere stones throw and yet it wasn't noisy. Nice and convenient.

Had the most comfortable and pleasant stay . Apartment was super clean & warm . Had all the facilities. The staff is super helpful. Very centrally located. Short stay or long, I would highly recommend comfort zone apartments

Very Comfortable and convenient . I have been coming to this apartment from almost 1 year. The facilities are very good for two person. You wont feel that you miss your home. I have used this service apartment both for my personal visit and official visit. The service has never let me down. Broad street and train station is just in walkable distance.