Featured Reviews


Frequently mentioned in reviews: apartment (13) stay (10) host (8) service (7) customer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jasmine S. 2 years ago on Google
    If you want privacy, cleanliness and a food location then DONT STAY HERE. The key collection is not a lock safe and you have to pick up from a petrol station pretty far out from the property. The sofa bed is useless, ended up sleeping on the floor because the sofa bed isn’t stable (if you roll over on one side it flips over) very unsafe and unsturdy. There is a doorbell camera right outside the door which isn’t stated on the listing. This is a total invasion of privacy, very sly and didn’t feel safe knowing that someone could be watching my every movement in and out the property. If this was stated in the listing then I would never have booked the apartment. There were stains on the sofa, the door handle is faulty on the bathroom doors. The Location is far out from the centre and there are no local amenities around the area. The flat opposite had their rubbish in the corridor for two days so the whole corridor stank. I would avoid staying in this property at all costs.
    2 people found this review helpful 👍

  • 1/5 Azim P. 6 months ago on Google
    DO NOT USE, NOTHING LIKE PICS My recent Airbnb experience with this host was a nightmare, a strong contender for the title of "Worst Airbnb Experience." To say I was disappointed is an understatement. Last-minute, I was moved to a different apartment due to an issue on their end. This change initiated a string of problems. There was a noticeable ceiling leak with unsightly patches of mold. The floor had stains, and the sink was hopelessly blocked, revealing a lack of cleanliness. Attempting to address these issues, I contacted the host, but they redirected me to customer service, wasting hours of my time. Worse, they called me a liar when I provided video evidence. What compounded the situation was the host's lack of consideration. When I expressed concerns about the leak and apartment condition, they insensitively asked why I was bothered. This disregard for guests was shocking. To make matters worse, the host didn't return our security deposit in full due to the blocked sink and leak we reported. They assured us it wasn't our fault, as we had just walked in. The maintenance guy confirmed that the sink was blocked from the previous occupant. In conclusion, my Airbnb experience was an absolute disaster. From the last-minute relocation to the deplorable condition of the apartment, and the lack of support from both the host and customer service, it was a series of unfortunate events that I wouldn't wish upon anyone. My advice: steer clear of this Airbnb listing at all costs.
    1 person found this review helpful 👍

  • 3/5 Hani D. 2 years ago on Google
    Over all I would give 3 stars. The first one because the apartment is well equipped and there are all stuff you need for long stay. The second star for the free parking in locked garage. The third star for the location, about 15 minutes walking to the city center. I didn't like the building, some people are lazy, they throw their waste on the way or in the garage despite there is a garbage store, and some times they park in your parking. In addition, I feel that the area is not safe to walk at night. I can't fault Onex with these issues because it's out from their hands but overall it was a nice stay.

  • 5/5 Tejal O. 2 years ago on Google
    A few friends and I stayed at this apartment for a couple of nights over the weekend and I can't fault a thing! The apartment was clean, well equipped and modern. It was a very well maintained apartment. The location was great too! I will definitely be going back here! The landlord was also very helpful and friendly. All round great experience. Thanks!!

  • 5/5 sonia k. 2 years ago on Google
    Me and a few friends stayed at these apartments for 2 nights and had an absolutely wonderful experience. The apartment was immaculate, modern and very well equipped! The host was so helpful he provided us with everything we needed throughout our stay. We’l definitely be using these apartments again!

  • 1/5 Chloe W. 2 years ago on Google
    Absolutely disappointed, booked it for my birthday weekend only to turn up to the property and calling for over 1 hours 30 min and still couldn’t get through to customer service. Had to go to the company next door so they could try and call him which he did answer… the owner (tal) and he said I haven’t got a booking however I did and the company’s I booked with had to call him personally which he cancelled through the app so I was left wondering what to do next with my friends as we were left without a place to stay as they booked out our accommodation to someone else but luckily the company we booked it through found us an emergency accommodation

  • 5/5 Abrar H. 3 years ago on Google
    Excellent service. The apartment was luxury and modern with all the facilities necessary. Check in and check out were super easy and very convenient. The host Tal is extremely helpful and welcoming which makes your stay a lot more relaxed and at ease. Highly recommend staying at Onyx Apartments as their customer service is 5*. Will definitely be staying again soon!

  • 5/5 Aron 3 years ago on Google
    Recently stayed in an Onyx serviced apartment which was beautiful, very clean and spacious. Situated in a great location within a popular area of Birmingham City Centre. The customer service from the team (Tal) was sublime, he answered all questions in a timely manor and made me feel at ease with the booking. I was kept up to date regularly with information regarding my booking and was pleasantly surprised at the ease of check in/out, swift payment and return of the security deposit. Thanks again to the team at Onyx for making my stay a pleasurable experience and I will definitely recommend / use these guys again.

  • 5/5 Luvneet B. 3 years ago on Google
    Beautiful apartment, very spacious, clean, modern and in a convenient central location with plenty to do/see within walking distance. The apartment itself is well furnished and has everything you need to live comfortably. Great communication with the host (Tal) and fantastic customer service. Tal truly went above and beyond to be flexible and ensure I had a great stay. I would definitely stay here again and recommend it to anyone who is looking to stay in Birmingham.

  • 5/5 Jessica M. 4 years ago on Google
    Highly recommend using these apartments for a nice getaway in Birmingham! The host is amazing with keeping me up to date with payments and information. I used these apartments for a birthday celebration with a large group of girls and all needs were met and we had a fabulous stay! Will definitely use again :)

  • 1/5 Domenica B. 9 months ago on Google
    My staying ended in March and I still didn't get my 200 deposit back. I have been in touch with them, they keep apologising and blaming World Pay for not refunding the money. Do not pay any deposit!

  • 4/5 Rutendo M. 5 months ago on Google
    It’s a bit expensive but it’s so worth it, it’s very much giving boujie despite it being in Birmingham, security is pretty tight ensuring your safety which is reassuring


Call +44 121 222 1189 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Kid-friendly
    • ✓ Kitchens in some rooms
    • ✓ Smoke-free
    • ✗ Pool

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