2/5 Louisa O. 2 years ago on Google
Absolutely
DISGUSTED
with
the
place!!!
Last
visit
with
the
little
ones
I
noticed
the
foam
was
decaying
and
causing
issues
with
my
childrens
eyes
as
the
dust
particles
would
itch
and
scratch.
Whilst
my
youngest
was
crawling
about,
I
noticed
around
the
outsides
of
the
seating
area,
stairs
and
other
general
areas,
really
bad
dust
and
dirt!
I
had
to
wipe
him
down
from
all
of
the
dirt
and
hair
he'd
collected
on
his
little
hands
and
knees
from
his
crawl
about.
The
entrance
corridor
carpet
was
also
badly
stained
&
soiled
with
God
knows
what
too!
Dispite
this
(as
my
older
ones
do
enjoy
bouncing
around)
I
decided
to
book
a
birthday
party
here.
It
went
further
down
hill
from
here...
I
experienced
really
poor
communication
from
boost
after
paying
for
the
party
online.
IT
TOOK
weeks
to
finally
get
hold
of
a
confirmation
for
my
booking
for
my
massive
party
payment.
No
one
answered
the
phones.
Eventually
they
did
respond
by
email
and
then
stated
that
they'd
sent
the
confirmation
to
the
wrong
email
address
(not
mine)
worrying
or
what??
Then
on
the
week
of
his
actual
birthday
party
(literally
a
few
days
before)
they
did
eventually
ring
me
informing
me
that
the
party
couldnt
go
ahead
because
of
his
age.
What?!?!
This
was
NOT
stated
clearly
on
their
website
at
time
of
booking
otherwise
I
wouldn't
have
booked
it!
Furthermore
this
now
does
not
allow
me
any
time
to
earrange
the
up
coming
party
in
a
few
days
anywhere
else
as
they'll
all
be
booked
up.
Thanks
guys??
Absolute
shambles.
Wouldn't
recommend
at
all.
Think
twice
yourself
Addition:
since
the
above
review
I
have
managed
to
speak
directly
with
management
and
they
offer
their
apologies
for
the
faulty
booking
system
when
booking
parties
for
children
under
4yrs
and
the
delay
in
getting
back
to
me.
They
have
reassured
me
this
will
be
ammended
for
the
future.
Management
were
polite
and
responsive
with
an
offer
for
an
alternative
arrangement
for
the
party
however,
this
didn't
meet
the
needs
I
had.
I
have
changed
my
star
rating
ting
from
a
1
to
a
2
for
the
polite
nature
of
the
management.
I'm
still
upset
with
the
cancellation