I had the best experience today while shopping at Reeds Jewelers. My sales person Mrs. Susan was a great help and was very knowledgeable about the jewelry I was looking to buy and she went beyond measures to give me a great discount on my purchase and she was also a friendly sales agent along with two other sales agent Ms. Erin and Ms. Denai. I’m looking to purchase again and they have all been such great help to me. Thanks!

Susan at the Tuscaloosa reed jewelers location in the mall gave me great customer service she is so genuine and helped me with one of the most important decisions in my life in picking an engagement ring for my girlfriend! Thank you Susan!

I walked in just to browse around. The employees were courteous, friendly and helpful. I ended up buying a ring. The ring was a little tight. They shipped my ring off to be resized, and it was returned rather quickly! I was very pleased with their customer service!!

It was a great experience Mrs Susan was wonderful and nice the whole time definitely will come back to see her.

The service was unbelievable. Mrs. Susan is so friendly and helpful. She can actually be a stand up comedian because she had me laughing so hard. Lol. Great energy, I love the service!!! I will definitely be back!!!

Erin and Susan were great! I shopped online and needed to make an exchange. They were very helpful and we purchased other pieces while in the store. Highly recommend the Reed’s in University Mall of Tuscaloosa.

Susan was helpful, patient, and friendly. I walked in, and she came to see if I needed help in a matter of time. A positive attitude always makes you want to go back.

Susan was amazing to work with. She went above and beyond. She sat with me & helped create a beautiful ring and exactly what I wanted! She actually took time and was very personable.

Today I had the pleasure of working with Susan. She’s the absolute best. She’s always professional and gets you exactly what you’re looking for. I highly recommend you to ask for Susan whenever you visit Reeds. Thanks for the best service Susan.

THE BEST!!!! Absolutely amazing! The best customer care! We met this group when we were looking for Christmas presents and loved them so much, we knew we wanted to use them for our wedding! We ordered my husband’s wedding band around Valentine’s Day (not intentionally) which naturally delayed delivery a bit but the staff came in clutch to make sure we got it on time! They tracked down the ring the Friday before our wedding, made sure to get the satin finish we desired done immediately, and the ring to my fiancé just in the nick of time! You don’t find customer care like this many places. Mrs.Susan loves what she does and you can certainly tell! HIGHLY HIGHLY recommend this group ♥️♥️♥️

Reeds is Tuscaloosa is hands down the best for all of your jewelry needs and wants! We’ve been customers there for years. As good as the quality and prices are, the customer service is what always takes us back. All the employees are super sweet, but Susan is one of our most favorite people ever. She’s been a friend of ours for many years and is one of the kindest souls you’ll ever meet. We always stop in to speak and seeing her interact with customers is great to watch. She truly loves her job and desires to connect with and exceed her customer’s expectations. Our latest purchase was a new wedding set. It’s beautiful and I couldn’t be happier with it!

RAVE REVIEWS for Susan, Amy, and Denai!!! My sister and I came in just before closing for a late birthday gift for my dad, and Susan sold us on a GORGEOUS diamond ring that was love at first sight for my sister. The ladies’ customer service was amazing, even with our late arrival. Susan was perfect at reading the needs of the purchase and informed us on return if the gifts were not it. THANK YOU LADIES for your PATIENCE, welcoming spirit, and marketing skills! We shall return soon.

I am so happy with my new ring from Reeds. Susan helped me pick this beautiful ring and I am so grateful for her customer service and PATIENCE. My fiancés ring is extremely handsome and we are so excited to start this next chapter. Thank you again to the wonderful ladies at Reeds.

So far I have loved my experiences with Reeds. If you go, ask for Erin! She is very helpful, patient, and knowledgeable. She was looking to help us find quality jewelry which fit our personality and was cost efficient. Highly recommend!

We highly recommend Reed's jewelers for all your jewelry needs! Susan and her team have helped us select many pieces of jewelry over the years, and have provided superb service. Their service is great not only when the jewelry is purchased, but also for any future services or cleaning.

Susan Elam was great to help me pick out my husbands wedding band and she helped him with picking out the prettiest set for me (without me knowing it)! She also helped me pick out the best watch for his grooms gift. Thank you Susan for being a Big Part in our forever day. Love, you Forever Customer!

Emily and Susan were so personable and entertaining. They made me feel at home. I tell everyone to go there for all their jewelry needs.

I wanted a permanent bracelet. Susan Elam took the best care of me!! I was the 1st one she had done. She was so patient and sweet. Go see her!!! OMG!! Beautiful!!

Emily did a great job with selling me my new watch! She was very knowledgeable and had great customer service! I will definitely shop here again.

This is the only place I’m buying jewelry from. It’s a big enough store to get you whatever you want but small enough for you to get personal service. They make you feel like it’s a great place to spend your hard earned money. It’s nothing like going to a store and they know your name. I hate I can only give them 5 stars, they deserve more.

Christine was AMAZING!!! I love my new Bulova and I’ll be back for more watches and jewelry. Thank you for amazing service

Staff has very rare combination of knowledge and hospitality. Have a genuine concern for helping customers find what they want. Highly recommend!!!

We love Reeds in Tuscaloosa! They take such good care of our family. We will never go anywhere else!

Excellent customer service!! I ordered a necklace offline without insurance and I broke it... called the store and they replaced it without hesitation. Always a pleasure when my husband and I go. Highly recommended 🥰

Susan was very professional and such a joy to work with. She made my entire purchase easy and I didn’t feel rushed. Definitely recommend

Susan was absolutely wonderful! She was patient, nice and worked with us in pricing to get us the best deal. I would definitely purchase here again.

Susan and her staff are always so easy to work with and I love to do business with them. Always there to answer questions and help make the best decision when it come to jewelry for myself and my girls.

Erin Howell was the BEST!!! Very nice and informative. Gave us a great selection of jewelry. Very patient not pushy to help us make the right decision on our purchase!!! Thanks again and I love my ring!!!