Hôtel Império image

Hôtel Império

Hotel

😠 😨 VERY BAD EXPERIENCE! I booked online single room and before night I come to the hotel. On the begining - Recepcionist doesn't know any simple words in english. I am in 4**** hotel with high standard. The most worst! He told me: "With price what you book online, I can't give you room". I try use t... People often mention good, hotel, room, staff,


Address

VC78+293, Bissau, Guinea-Bissau

Website

hotelimperio.net

Rating on Google Maps

3.80 (237 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: good (15) hotel (12) room (8) staff (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 YouTube: JAK TO D. 1 year ago on Google • 10 reviews
    😨 VERY BAD EXPERIENCE! I booked online single room and before night I come to the hotel. On the begining - Recepcionist doesn't know any simple words in english. I am in 4**** hotel with high standard. The most worst! He told me: "With price what you book online, I can't give you room". I try use translator and I show for him reservation on my email. Doesn't work. I send message to booking app with raport. Scame to atract turist to the hotel. If you arrive late, don't book this hotel. You never know what happend. Bad experience in first hour in Bissau City. Greetings for Recepcionist. I really recomend learn some simple english. :(
    18 people found this review helpful 👍

  • 2/5 Y. I. 2 years ago on Google • 103 reviews
    Only cleanliness is good. Otherwise nothing seems to be like a 4 star hotel. Breakfast hall has coffee machine out of order, no proper cutlery, the staff hardly understand English. Inspite of booking a classic room through booking.com, hotel was not providing even a complimentary bottle of water saying not included in package. Had to fight for it until they agreed. The room I checked in had broken partition wall on the bath tub. Had to change the room. Limited availability of toiletries. Even for a toilet roll we need to ask for. The room phone does not display any extention numbers or info on where to call.. The reception staff is hardly on their desk. The hotel lift is out of order since I arrived. They keep saying they will fix it but until now 2 days, nothing done. There is no restaurant in hotel, they say its shut due to Covid. The electricity keeps going on and off. Its for the 4th time since morning. Time now is 1430 hrs. Only cleaning is good. No minibar.. its empty. Even the fridge is not on. No laundry bags are available.. upon asking for one, the staff brought in a black litter bag to put in dirty clothes. Overall austerity measures are being applied everywhere and customers are being charged in full. in my opinion not worth for money we pay..

  • 4/5 Alain G. 1 year ago on Google • 38 reviews
    Very good for the price. Clean, nice, good breakfast, lift, nice towels and bed linen, AC. Feels really good. Located just in front of the presidential palace, in the neighborhood of the embassies, this is as safe as it gets. You can walk in the streets at any time of day and night, and get to see the friendly locals enjoying the parks, the square, sitting on the benches or making a picnic on yhe grass, with the kids playing. The atmosphere around here is like in no other capital city i have ever been in. I love this place. People are friendly, at ease, social, you don't get harassed by beggars, it's all very respectful. On the hotel, the only concerns i have are that the hot water is just barely lukewarm (I haven't reported it it might be just a simple thing) and that i found very small coachroaches going around. It's all very clean and neat, but if you haven't been around much in hot tropical areas, you might be horrified by that sight, so, take it in account.
    1 person found this review helpful 👍

  • 5/5 Randy F. 2 years ago on Google • 48 reviews
    The staff were professional and kind and very patient with us. The rooms were clean & fresh, clean towels..GREAT a/c.... We also had some delicious hot Pizza from next door. Just an all around good safe space...

  • 2/5 irfan 5 years ago on Google
    Hotels rooms not bad but internet very slow. I said internet problem anybody ignored me. I buy a local sim card with access to the internet.Breakfast is not enough and staff no use gloves. They touch bread and cake without gloves. It was disgusting.
    2 people found this review helpful 👍

  • 4/5 Luis G. 4 years ago on Google
    Very good location, good rooms and toilets (quite small shower box), friendly staff. Wi-fi was a nightmare, even at the hotel lobby area. Value for money is low when compared to similar hotels accross europe, but similar al over Bissau.
    1 person found this review helpful 👍

  • 5/5 Nimonefamily K. 2 years ago on Google
    Nice Hotel in Bissau, Location of Hotel is excellent and located in the heart of the city, Excellent view in the front of Hotel

  • 5/5 Rohit P. 1 year ago on Google
    Very good food and service.

  • 3/5 Domenico B. 4 years ago on Google
    Good hotel, although the architecture produced some rooms with no natural day light, the place is located in central Bissau, in front of presidential palace and main city centre monument. If new in town, then it's the place to go as far as accomodation and security.

  • 3/5 Prasanna V. 4 years ago on Google
    Plastic Comfort in a good location While this hotel might be labeled as a mid-range luxury in this range, it barely would qualify for that status anywhere. But for the price you pay it is a great value for money and brings in enough comfort in this neighborhood. It is more of a Business traveller accommodation and meant for transit and short term stays. One thing that bothered me a lot was the lack of any kind of Window or view into the external spaces in most part of the building which makes you feel like you are a cage! LOCATION: Located in a great location near the presidential palace and close to some good points of interest DINE + DRINK: The Lobby ‘Bar’ is a nice area to lounge and chill with a cold one at the end of the day or before heading out for a dinner in town. The Restaurant on site is OK and breakfast offered is nothing great to write about ROOM: I stayed in 308, so this review is based on that; VIEW:Nothing and you will feel like you are in a dark den ; SIZE: Reasonably spacious room; AIR-CON: Old, but Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand in shower; TOILETRIES: Poor quality cosmetics, Bring your own! FACILITIES:Be prepared to get into a pure African chill-out mode! No gym or Pool on site SERVICE: Friendly staff that took care of all my needs with a smile, especially the front desk guy who checked us in very late in the night and Kept the lobby bar open for us as long as we wanted to stay up! HOW WIRED YOU WILL BE: Free Wi-Fi that works well all in and around the reception. Plasma TV screen dishing out limited number of channels

  • 2/5 စီၤ �. 5 years ago on Google
    The restaurant is often crowded and in a good location, but the food is abysmal. "Pizza" tastes like ketchup on a tortilla. Go downhill and across the street two blocks and there is a good sidewalk restaurant in the evening with good grilled fish.

  • 4/5 Sammy Lai K. 5 months ago on Google
    Cozy!! Love it n good service 👌


Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

Hala Hotel & Aqua Park image
1
Hala Hotel & Aqua Park
Hotel
👍👍 Excellent experiênces thanks to top+10
4.10 (752 reviews)
Hotel CEIBA image
2
Hotel CEIBA
Hotel
👍 A great place to stay, good location, impeccably clean, can pay with credit card, good price-value. Breakfast is decent with lots of fresh fruits and nice selection of breads. Staff are very friendly. The restaurant however needs more work - the service is incredibly slow (45minutes for a burger) an...
4.30 (628 reviews)
Dunia Hotel Bissau (Azalaï Hotel 24 de Setembro) image
3
Dunia Hotel Bissau (Azalaï Hotel 24 de Setembro)
Hotel
👍 As a business traveller, I found at Azalaï all I need : a spacious room with a desk, quiet enough to work. Wifi is good but could be improved (I had to log in each time my activity was off for more than 10 minutes). Very good location for business apointments, with a large range of meeting rooms ava...
$62/night
3.90 (585 reviews)
Hotel Royal Bissau image
4
Hotel Royal Bissau
Hotel
👍 Very nice and hygienic hotel.. Rooms are really good and spacious with good bathroom space.. Close to all business center makes it a convenient hotel.. cost for single accomodation is $$$. Terrace restaurant is best part of the hotel..
4.30 (396 reviews)
Residencial Coimbra image
5
Residencial Coimbra
Hotel
👍 Great location. Friendly staff. Good service. Clean.
3.90 (209 reviews)
Last updated:
()