1/5 Rafael Kamchen (. 4 years ago on Google
(Translated
by
Google)
FIRST
AND
LAST
TIME
IN
MY
LIFE!
(Too
bad
it
doesn't
have
the
option
of
zero
stars
or
negative
stars)
I
placed
the
order
through
Ifood
at
20:55
and
the
delivery
deadline
was
21:45.
When
it
was
10:00
pm
I
called
the
pizzeria
and
they
told
me
it
was
coming
out
of
the
oven
and
would
arrive
in
10
minutes.
When
it
was
10:30
pm
I
called
again
and
Tainá
told
me
that
the
motoboy
was
on
his
way
and
had
a
lot
of
deliveries
and
that
if
he
didn't
arrive
in
5
minutes,
he
had
to
call
again.
I
called
again
and
they
said
they
would
call
the
motoboy
and
get
back
to
me,
they
didn't
call
me.
I
called
again
and
asked
for
a
position
and
to
get
back
to
me.
They
didn't
get
back
to
me.
At
23:05
Ifood
notified
that
the
pizza
was
delivered
and
I
"planted"
in
front
of
the
building's
gate
and
nothing.
I
called
again
and
they
didn't
know
what
had
happened.
They
were
focusing
on
understanding
what
had
happened
instead
of
focusing
on
solving
the
problem
and
then
worrying
about
what
could
have
happened.
So
I
ended
up
suggesting
they
make
a
"new"
pizza
and
deliver
it
to
me
ASAP.
Detail
that
the
solution
of
the
problem
came
from
the
client
and
not
from
the
"responsible".
The
guy
who
answered
me
said
that
he
was
responsible
for
the
production
and
that
he
would
place
a
new
order
and
deliver
it
to
me
in
25
minutes
at
most.
I
felt
the
greatest
shame
because
at
8:55
pm
I
ordered
a
4-flavored
Gigantona
pizza
+
sweet
bratwurst
precisely
because
I
had
guests
at
home.
Delivery
was
scheduled
for
9:45
pm
and
when
it
was
11:15
pm
the
visitors
left.
According
to
the
person
in
charge,
the
new
order
will
arrive
at
23:55
and
as
a
gift
he
gave
me
a
soda.
I
received
the
pizza
with
the
burnt
edges
at
11:55
pm
with
the
soda
and
believe
me,
they
forgot
the
strawberry
chocolate
chip
that
was
included
in
the
order.
Motoboy
left
and
said
he
would
be
back
with
the
little
bratty
in
a
few
minutes.
UNBELIEVABLE
At
00:20
I
received
the
complete
order.
Despite
the
hunger,
the
nervousness
and
discomfort
were
so
much
that
when
we
ate
1
piece,
the
stomach
seems
to
have
stopped.
It
didn't
go
down
anymore.
Don't
waste
your
time
and
don't
ruin
your
day
with
this
pizzeria.
(Original)
PRIMEIRA
E
ÚLTIMA
VEZ
NA
MINHA
VIDA!
(Pena
não
ter
a
opção
de
zero
estrelas
ou
estrelas
negativas)
Fiz
o
pedido
pelo
Ifood
as
20:55
e
o
prazo
de
entrega
era
21:45.
Quando
foi
22:00h
eu
liguei
na
pizzaria
e
me
falaram
que
estava
saindo
do
forno
e
chegaria
em
10min.
Quando
foi
22:30
liguei
novamente
e
a
Tainá
me
disse
que
o
motoboy
estava
a
caminho
e
estava
com
muitas
entregas
e
que
se
não
chegasse
em
5
minutos
era
pra
ligar
de
novo.
Liguei
novamente
e
falaram
que
ligariam
para
o
motoboy
e
me
retornariam,
não
me
ligaram.
Liguei
de
novo
e
pedi
uma
posição
e
que
me
retornassem.
Não
me
retornaram.
As
23:05
o
Ifood
notificou
que
a
pizza
foi
entregue
e
eu
"plantado"
na
frente
do
portão
do
prédio
e
nada.
Liguei
novamente
e
não
sabiam
o
que
tinha
acontecido.
Eles
estavam
focando
em
entender
o
que
havia
acontecido
ao
invés
de
focar
na
solução
do
problema
pra
depois
se
preocupar
com
o
que
poderia
ter
acontecido.
Então
EU
acabei
sugerindo
de
fazerem
uma
"nova"
pizza
e
me
entregarem
o
mais
rápido
possível.
Detalhe
que
a
solução
do
problema
partiu
do
cliente
e
não
dos
"responsáveis".
O
rapaz
que
me
atendeu
disse
que
ele
era
o
responsável
pela
produção
e
que
faria
um
novo
pedido
e
me
entregaria
em
25min
no
máximo.
Passei
a
maior
vergonha
por
que
as
20:55h
eu
pedi
uma
pizza
Gigantona
de
4
sabores
+
brotinho
doce
justamente
por
que
estava
com
visitas
em
casa.
A
entrega
estava
prevista
para
21:45
e
quando
foi
23:15
as
visitas
foram
embora.
Segundo
o
responsável
o
novo
pedido
chegará
às
23:55
e
de
brinde
ele
me
deu
um
refrigerante.
Recebi
a
pizza
com
as
bordas
queimadas
as
23:55
com
o
refrigerante
e
acreditem,
eles
esqueceram
o
brotinho
de
chocolate
com
morango
que
estava
incluso
no
pedido.
Motoboy
saiu
e
disse
que
voltaria
com
a
brotinho
em
alguns
minutos.
INACREDITÁVEL
As
00:20
recebi
o
pedido
completo.
Apesar
da
fome,
o
nervosismo
e
incomodação
foram
tantas
que
quando
comemos
1
pedaço,
o
estômago
parece
que
travou.
Não
desceu
mais.
Não
perca
o
seu
tempo
e
não
estrague
o
seu
dia
com
essa
pizzaria.
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