Rubbish, disgraceful, Company, no communication, does not answer any communication, e mail, socials site Thaught I had booked a flight with them, pays the money and it's "not confirmed" That's rubbish, in this day a booking is instant. Whole day later and nothing. Asked for refund so I can book elsewhere with instant confirmation and totally ignored Use these at your peril, I WILL not be using this rubbish company ever again and suggest you do not either. Updated November now I'm getting round to it, no suprise I had a full refund after a further e mail saying booking not confirmed, what I new all along, do yourself a favour and stay away from this usless company, and the refund, after 6 more days.

Buyer Beware - Absolutely no guarantee you'll get what you pay for, but do expect to pay admin fees for the privilege of a refund! Add to that the worst customer service I have ever experienced! We booked and paid £508.00 for flights with Last-minute, which were cancelled a few days later by the airline. The airline issued a full refund to Last-minute, but last minute deducted £105.00 (£35 per person/ticket). What a fantastic business model: Take £508 from your customer, supply absolutely nothing, charge your customer £105.00 for the privilege of a refund. Money for old rope! Memories of 'Lock Stock & Two Smoking Barrels' money making scams come to mind, minus the comedy! The publicly 'published' Terms & Conditions clearly state 'where the airline cancels your flight, you will receive a full refund, without charges'. However, according to 'customer services' the published websites Terms & Conditions are from 2015. The current terms are available after you've booked, within your confirmation email. Surely this can't be legal? Two sets of Terms & Conditions? The emailed version states 'if a supplier cancels, you will receive the refund the supplier offers, minus an admin /service fee of £35.00. It's also not made clear that this is per ticket. I could, under some circumstances, accept an admin charge, but to charge three times for something we did not do is, in my opinion, nothing short of theft! We spent several hours going round and round in circles being repeatedly referred to Terms & Conditions supplied after the flights were purchased, while we were referencing the Live Websites Terms & Conditions. The customer service agents were belligerent at best. We were referred to their offer a voucher, equal to the value we had paid, to use with Last-minute within 12 months. Why would I EVER use their service again? So we are £105.00 out of pocket because someone else cancelled their end of the bargain! It's also worth noting that tickets of any kind (travel, concerts, events etc.) purchased through a ticketing agent, are not covered by section 27 of the consumer credit act, so no recourse or buyer protection there either. Absolutely disgusting way to treat customers!

Worst customer service in the world! Highly recommend anyone reading this to beware of the consequences. I booked a flight with insurance and flexible travel and after admitting that they were at fault on a recorded call, they issued me a 100$ credit voucher, instead of my full flight refund as promised on a recorded call. When I asked to speak to a supervisor they rudely told me They will not pass me to a supervisor. When I called back they hung up on me. Don’t do it! Not worth any money saved I promise! #NeverAgain

This business offers zero customer support! There is absolutely no way of contacting anybody to change flight dates and once through to a representative they simply tell you its the wrong department!! Lastminute.com has the brands of Rumbo and Bravo so stay well clear of making bookings with these companies. If things go wrong, which they can do in the world we live in, you will simply be out of pocket! Better to be wise and book your flights directly with the carrier to maximise customer support and flexibility. I would honestly give this company a zero rating!!

(Translated by Google) FLIGHT CANCELED WITHOUT NOTICE + ZERO ASSISTANCE Hello, My name is Federica and I want to share my story to warn those who will want to embark on an unforgettable "customer experience" with lastminute. On August 2, 2020, I was supposed to take a plane from Genoa back to Paris, stopping over in Rome. The day before my departure, I try to check in on the airline's website (Alitalia), but, once I have entered the reservation code, I receive this message: "incorrect code, please check it and try again ". I try 5 times without success and I decide to give up and check in at the airport: the one in Genoa is very small, there is never a queue. This failure during registration leaves me with doubt, despite everything. So I go to the Skyscanner website and look for my flight. Not showing up in the search results, I say to myself "Well it will be full, that's why. Lastminute would let me know if my flight had ever been canceled, wouldn't it? If I had known .. .. The next day, I arrive at the airport and, looking at the screen showing all departures, I cannot find mine. I go to the assistance desk at Genoa airport and they tell me that my flight had been canceled. "The agency you booked with didn't notify you?" asks the hostess. Obviously no. And who knows since when they knew? At that point, I call the agency, or at least I try. After 20 minutes of joyful and super annoying music on hold, an automatic answering machine invites me to call back, because no operator was available, and it hangs up. Completely on my own, I manage to find an alternative route to arrive in Paris the same day. Guess how much it cost me? 240 euros, plus the 70 euros I already had in June for a flight I have never taken. Canceled flights happen. Especially in the era of covid. I am not discussing this. On the other hand, it is INADMISSIBLE for a company of the size of lastminute to be UNABLE TO NOTIFY THESE CUSTOMERS OF A FLIGHT CANCELLATION AND TO ASSIST THEM IF NEEDED. They have our phone numbers, our email addresses, our "social" contacts . What is the point of having them if they forget to communicate such important information? Ah of course, promotions .. those there we receive all the time. As if by chance ... In short, I strongly advise against this agency. CUSTOMER SERVICE IS DEPLORABLE! Have a good day ! (Original) VOL ANNULÉ SANS PRÉVENIR + ZÉRO ASSISTANCE Bonjour, Je m'appelle Federica et je souhaite partager mon histoire pour mettre en garde ceux qui voudront se lancer dans une "expérience client" inoubliable avec lastminute. Le 2 août 2020, j'étais censée prendre un avion de Gênes pour rentrer à Paris, en faisant escale à Rome. La veille de mon départ, j'essaie de m'enregistrer sur le site de la compagnie aérienne (Alitalia), mais, une fois inséré le code de réservation, je reçois ce message : "code incorrect, veuillez le vérifier et ré-essayer". J'essaie 5 fois sans succès et je décide d'abandonner et de faire le check-in à l'aéroport : celui de Gênes est trèspetit, il y a jamais de queue. Cet échec lors de l'enregistrement me sème le doute, malgré tout. Alors, je vais sur le site de Skyscanner et je cherche mon vol. S'affichant pas dans les résultats de recherche, je me dis " Bon il sera complet, c'est pour cela. Lastminute me préviendrait si jamais mon vol avait été annulé, n'est-ce pas ? Si j'avais su.... Le lendemain, j'arrive à l'aéroport et, en regardant l'écran affichant tous les départs, je ne trouve pas le mien. Je vais au desk d'assistance de l'aéroport de Gênes et ils me disent que mon vol avait été annulé. "L'agence avec laquelle vous avez réservé ne vous a pas prévenue ?" me demande l'hôtesse. Visiblement non. Et qui sait depuis quand ils savaient ? A ce moment-là, j'appelle l'agence, ou du moins, j'essaie. Après 20 minutes de musique d'attente joyeuse et super énervante, un répondeur automatique m'invite à rappeler, car aucun opérateur n'était disponible, et ça raccroche. Complètement livrée à moi-même, je me débrouille pour trouver un itinéraire alternatif pour arriver à Paris le même jour. Devinez combien ça m'a coûté ? 240 euros, plus les 70 euros que j'avais déjà en juin pour un vol que j'ai jamais pris. Des vols annulés, ça arrive. Surtout à l'époque du covid. Je ne discute pas cela. Par contre, il est INADMISSIBLE qu'une entreprise de la taille de lastminute soit INCAPABLE DE PRÉVENIR CES CLIENTS DE L'ANNULATION D'UN VOL ET DE LES ASSISTER EN CAS DE BESOIN. Ils ont nos numéros de téléphone, nos adresses mail, nos contacts "sociaux" . À quoi bon les avoir s'ils oublient de communiquer une information aussi importante ? Ah bien sûr, les promotions.. celles là on les reçoit tout le temps. Comme par hasard... Bref, je déconseille fortement cette agence. LE SERVICE CLIENT EST DÉPLORABLE ! Bonne journée !

We’ve been using lastminute.com for years without issue, however after the UK Nats system failure on 28th August I’ll never use them again. My partner booked an expensive (for us) holiday as part of my 50th birthday celebrations, the whole trip was a nightmare. ITA AIR delayed our outgoing flight, then cancelled it causing us to rebook and lose a whole day of our 4 day break, then they pushed back the return flight before cancelling it. On 28th August having arrived nearly 200 miles from where we stayed to Milan where our flight was to depart, we received notification that our flight was cancelled, and we should contact Lastminute.com to rearrange flights. We contacted them they told us the flight was going ahead, would not allow us to sent the notification from the airline, said they needed to monitor and check. Meanwhile world news reports air traffic control (Nats) system collapse, lastminute.com still convinced our flight would continue. We were forced to wait two hours. They called us back to say flight was on time, we told them about the news they said they would check and come back to us. Another two hours pass. We contact them again, explain we have nowhere to stay, need to get home due to a huge project starting Wednesday. Told they will come back to us. Two hours later get a phone call from a guy who speaks very poor English and sounds like he’s talking to us from the bottom of a quarry or toilet bowl. Does not understand us, we do not understand him. Offers us a flight on 31st but gets annoyed with us because of the language barrier and that we keep asking him to repeat himself, he also can’t seem to understand why we are annoyed at having been left without anywhere to go on an incredibly wet and windy day. Eventually he tells us he is terminating the call, we are now flightless and without a place to stay or the money to book an alternative. The online chat can’t give us any information, they refer to another department so you get no answers, that department do not call you. There is no phone option, you cannot ring them to discuss the issue. Then they closed their offices and went home, still without resolving our issue. While I understand the issue is Nats (air traffic) it’s Lastminute.com who have left us stranded, with poor communication and a person with poor communications in terms of telephony and command of English. They are an atrocity to deal with in a bad scenario. Use at your peril.

(Translated by Google) THIEVES and SCAMMERS I take a single flight marked € 51.49 and at the end I receive an email saying thank you for paying € 81.99. Cannot reach them because number not assigned or message informing about covid then hangs up. SCAMS like I've never seen I don't understand how we can let them exist. Impossible to drop a comment on social networks because they blocked, only way is on google where I see the testimonials of others. I am in contact with my bank to cancel the transaction for fraudulent reasons and I will file a complaint. (Original) VOLEURS et ARNAQUEURS Je prends un vol simple marqué 51,49€ et à la fin je reçois un mail me disant merci d'avoir payé 81,99€. Impossible de les joindre car numéro pas attribué ou message informant sur covid puis raccroche. ESCROCS comme j'ai jamais vu je comprends pas comment on peut les laisser exister. Impossible de lâcher un commentaire sur les réseaux sociaux car ils ont bloqué, seul moyen est sur google où je vois les témoignages des autres. Je suis en contact avec ma banque pour annuler la transaction pour cause frauduleuse et je vais porter plainte.

(Translated by Google) SCAM flight for the peak paid and confirmed by Last minute but not transmitted to the company, we find ourselves without theft and no one to talk to. Thieves (Original) ARNAQUE vol pour la crête payé et confirme par Last minute mais pas transmis a la compagnie, on se retrouve sans vol et personne a qui parler. VOLEURS

(Translated by Google) It's been at least 10 times that I make my request on the internet to be called back for a change of flight date but they don't call back (Original) Ca fais au moins 10 fois que je fais ma demande sur internet pour être rappelé pour un changement de date de vol mais ils ne rappelle pas

(Translated by Google) One star is too much for this agency. They are not ashamed to rip people off for a cause like COVID. It is pitiful and shameful. 6 months waiting for a refund of 2000 € for flights that have been canceled. They never answer calls or emails. And I ignore the lack of good citizenship and the quality of the words of their employees who answer calls. Get leaked from this scam agency! (Original) Une étoile c’est beaucoup trop pour cette agence. Ils n’ont pas honte d’arnaquer les gens sur une cause comme le COVID. C’est pitoyable et honteux. 6 mois qu’on attend un remboursement de 2000€ pour des vols qui ont été annulés. Ils ne répondent jamais aux appels ni aux mails. Et je passe outre le manque de civisme et la qualité des propos de leurs employés qui répondent aux appels. Prenez fuites fasse à cette agence d’arnaque !

(Translated by Google) Work with customer deposits! While the hotel we booked is closed due to COVID19, this tour operator has no qualms and waits for customers to cancel their trip at their expense, this is the shameful method !! You informed us that our trip will be maintained from August 6 to 17, 2020 when the hotelier has decided to close for health reasons. In fact, our choice fell on this hotel and we prefer to keep our assets for the next 18 months by virtue of ordinance no 2020-315 of March 25, 2020. Your non-responses and negligence have led us to manage on our own and we are still waiting for a response to our registered mail. Regarding flights, we remind you that we have purchased an all-inclusive stay at your company charge of settling this situation with your service providers. We ask you to comply with the regulatory provisions as specified in the following paragraphs of the DGCCRF. This device is linked to the occurrence of exceptional and unavoidable circumstances preventing, or having significant consequences on the performance of the service (see Articles L 221-2 and L.221-14 of the Tourism Code. In this situation, the professional will have to either reimburse you the amount of the deposit, or give you a credit for the amount of the sum paid as a deposit (the same applies to the deposits that you have paid). He cannot also ask you to settle cancellation fees or to pay the rest of the sums that were due. Indeed, the contract is terminated .... (Original) Travaille avec les acomptes clients ! Alors que l’hôtel que nous avons réservé est fermé pour cause de COVID19, ce voyagiste n’a aucuns scrupules et attend que les clients annulent leur voyage à leur frais, voilà la méthode une honte !! Vous nous informé que notre voyage est maintenu du 6 au 17 août 2020 alors que l'hôtelier a décidé de fermer pour raisons sanitaires . En effet notre choix s'est porté sur cet hôtel et nous préférons conserver notre avoir pour les 18 mois à venir en vertu de l'ordonnance no 2020-315 du 25 mars 2020 . Vos non réponses et négligences nous ont conduit à nous débrouiller par nos propres moyens et nous sommes toujours dans l'attente d'une réponse à notre courrier recommandé. Concernant les vols, nous vous rappelons que nous avons acheté un séjour tout inclus à charge pour votre entreprise de régler cette situation avec vos prestataires . Nous vous demandons de bien vouloir vous conformer aux dispositions réglementaires comme il est précisé sur les paragraphes suivants de la DGCCRF. Ce dispositif est rattaché à la survenance de circonstances exceptionnelles et inevitables empêchant, ou ayant des conséquences importantes sur l'exécution de la prestation (cf articles L 221-2 et L.221-14 du code du tourisme. Dans cette situation, le professionnel devra, soit vous rembourser le montant de l'acompte, soit vous donner un avoir du montant de la somme versée pour acompte (il en est de même pour les anhes que vous avez versés). Il ne peut aussi vous demander de regler des frais d'annulation ou de verser le reste des sommes qui étaient dues .En effet, le contrat est résolu ....😡

(Translated by Google) Unreachable, take the full amount of the stay and no plane ticket ... pending (Original) Injoignable prends bien la totalité du montant séjour et pas de billet d'avion..en attente

Fraud at last minute! Embarrassing never again!

If I could leave less than a 1 star review I would do so without hesitation. several months ago I booked Ryanair flights via lastminute.com including special assistance for my disabled wife. as the time approaches for that flight I checked the booking and found only very limited information regarding the special assistance. I made various checks but could only find online chat to discuss the matter with lastminute.com and did so a few days ago. Despite various attempts the operator was not able to answer my questions but did assure me I would be contacted by customer assistance to discuss the matter. Today I received a very brief email from them that did not answer anything. To make matters worse. it was from a no reply email. So much for the promised discussion. I used the online chat facility a second time but before doing so I typed up my enquiry in detail with a list of questions. Once I had got past the robot I copied my detailed enquiry in to the chat. I was then asked questions that should not have been asked if my enquiry had been read. I replied more than once please read my email. The evasive and/or irrelevant questions continued. I pointed out they had asked for my telephone number at the start of the chat and asked them to ring me. At that point they rudely terminated the chat. I asked for a copy of it and gave them a 0 rating. Not surprisingly I have not received a copy of the chat - I suspect that is deliberate on their part as they don't want me to have the proof just how bad they are. If this is typical of how they treat disabled people I shudder to think how bad able bodied are treated by them. I found a way to contact Ryanair and albeit I had not booked the flights directly with them, the operator was quickly able to find our flights, understand the issue, explain it in detail and provide reassurance of the service. A simple task that had proved impossible for lastminute.com

(Translated by Google) Without doubt the worst possible travel agency ... We have been trying to reach them for over 2 weeks with no results. Forced to cancel our trip due to their incompetence. Too bad we can't put 0 stars. (Original) Sans doute la pire agence de voyage possible... Nous essayons de les joindre depuis plus de 2 semaines sans résultats. Obligé d’annuler notre voyage à cause de leur incompétence. Dommage qu’on ne puisse pas mettre 0 étoiles.

(Translated by Google) First scammers. Unreachable. No clear answer or alternative. Waiting for a credit since April for a trip canceled due to COVID-19. (Original) Arnaqueurs de première. Injoignable. Aucune réponse ou alternative claire. Attente d’un avoir depuis avril pour un voyage annulé à cause du COVID-19.

(Translated by Google) The service is almost zero. We tried to reach them several times for an urgent problem when arriving at the hotel in Greece and finally we were not accepted despite the reservation and we struggled that evening to find another hotel (Original) Le service est quasi nul. On a essayé de les joindre plusieurs fois pour un problème urgent en arrivant à l'hôtel en Grèce et pour finir on n'a pas été accepté malgré la réservation et on a galéré ce soir là pour trouver un autre hôtel

(Translated by Google) it is not possible to get a refund for a ticket that the company has canceled, after six months of waiting. Their answer is blah blah. (Original) pas possible de se faire rembourser un billet que la compagnie a annulé, après six mois d'attente. Leur réponse c'est du bla bla.

(Translated by Google) Avoid big problems with this site (Original) A éviter gros problèmes avec ce site

(Translated by Google) worst customer service in history (Original) le pire service client de l'histoire

(Translated by Google) VERY BIG SCAM !! I booked a trip for two (flight + hotel), by booking I was debited with a deposit of 686 euros, the remaining balance had to be withdrawn 3 days after not being withdrawn within this period, I tried to contact them. It offers 5 numbers out of 5 none is valid. When I finally manage to get someone on the phone, that person is rude and tells me that my reservation has not been taken into account. I therefore ask her if I will be reimbursed, to which she answers yes without telling me the deadline. It's been 10 days, I still have not been reimbursed and above all I can no longer reach them at all. I do not intend to stay there! (Original) TRÈS GROSSE ARNAQUE !! J'ai réservé un voyage pour deux (vol+hôtel), en réservant je me suis faite débité d'un acompte de 686 euros, le solde restant devait être prélever 3 jours après n'étant pas été prélevé dans ce délais, j'ai tenté de les contacter. Il propose 5 numéros sur les 5 aucuns n'est valident. Quand j'arrive enfin à avoir quelqu'un au téléphone, cette personne est désagréable et m'annonce que ma réservation n'a pas été prise en compte. Je lui demande donc si je vais être remboursé demande à laquelle elle me répond oui sans m'indiquer le délais. Cela fait 10 jours, je n'ai toujours pas été remboursé et surtout je n'arrive plus du tout à les joindre. Je ne compte pas en rester la !

(Translated by Google) Zero customer service, non-existent service They are thieves, crooks, Thousands of trips not reimbursed to customers as a result of the covid. Hang up as soon as we talk to them about reimbursement. No response by mail except for automatic responses. Having that doesn't work. Their phones are offline. Thousands of angry consumers. (Original) Zéro service client, service inexistant Se sont des voleurs, des escroc, Des milliers voyages non rembourser aux client suite au covid. Raccroche au nez des qu'on leur parle de remboursement. Aucune réponse par mail hors des réponses automatiques. Avoir qui ne fonctionne pas. Leur téléphone sont hors lignes. Des milliers de consommateurs en colère.

(Translated by Google) Waiting for reimbursement for 4 months !!! An army of reimbursement confirmation emails and still no transfer ... legal action ... crooks !!! Apparently many of us agree. (Original) En attente de remboursement depuis 4 mois!!! Une armee de mails de confirmation de remboursements et toujours pas de virement... recours en justice... escrocs!!! Apparemment nous nombreux a etre d accord.

(Translated by Google) Run away! Huge Scam! I bought an air france casablanca paris flexible pack flight with possible modification up to 24 hours before. Unable to edit on the site. On the phone I am told that my request will be processed and 30 minutes later I receive an email saying date impossible and this until the deadline has expired. (Original) Fuyez! Énorme Arnaque! J'ai acheté un vol air france casablanca paris pack flexible avec modification possible jusqu'à 24 heures avant. Impossible de modifier sur le site. Au téléphone on me dit que ma demande va être traitée et et 30 mn après je reçois un mail disant date impossible et ce jusqu'à ce que le délai soit expiré.

(Translated by Google) I strongly advise against booking with Lastminute and any tour operator currently !! They offer you stays knowing full well that they will not be honored. I ordered a stay on June 14 to go to Greece in July. I received 1 email 3 days before leaving to tell me that my trip was canceled. In addition, the hotel I selected is closed all season. They use an order issued by the state to replenish their fund. It's a shame ! I have to wait 18 months to get my money back if I can't find anything during this period. In vain I ask them to find me something even in France to replace it, in vain (Original) Je vous déconseille vivement de réserver auprès de Lastminute et d'aucun voyagiste actuellement !! Ils vous proposent des séjours sachant très bien qu'ils ne seront pas honorés. J'ai commandé un séjour le 14 juin pour partir en Grèce en juillet. J'ai reçu 1 mail 3 jours avant de partir pour m'annoncer que mon voyage était annulé. De plus, l'hôtel que j'ai sélectionné est fermé toute la saison. Ils se servent d'une ordonnance pondu par l'état pour renflouer leur caisse. C'est une honte ! Je dois attendre 18 mois pour me faire rembourser si je ne trouve rien pendant cette période. J'ai eu beau leur demander de me trouver quelque chose même en France en remplacement, en vain

AVOID THIS SCAM COMPANY!!!😡😡😡😤😤😤😤

Do not ever book with this third party airline company. They are manipulative conniving and deceitful. I bought a ticket to Alice Springs to leave 7th July 2021 to 14 July 2021. It cost me £386.92 for a week. The flight unfortunately got cancelled my the airline and grounded by the government due to a Covid snap lockdown in Alice Springs. I contacted Lastminute as soon as I got wind of this. The agent at the time was very defensive and told me that he never had that information. I asked him if he was in Oz he said no. So after encouraging him to contact Virgin for the information he finally did and confirmed the flight was cancelled by the airline so I’m due a full refund. This started the chase from myself to Lastminute from July 2021 up to today B when they refunded me only £30.41. This is totally unjustified and it’s wrong. So I work beg anyone reading this to never ever book any ticket big or small On Lastminute. Attached is their breakdown emailed to me of my refund where they literally took all the money identifying areas that make no sense. The airline never rendered any service to me as the aircraft was grounded. I paid for insurance so how could my flight be non refundable When an airline cancel a flight is the liability not in them. So why am I changed? Anyone has any idea how I can handle this please feel free to comment and help me fight this injustice.

Satisfied with their services, especially the customer service which was attentive and was able to inform me in a friendly manner. We booked flight + all-inclusive hotel with transfer. They went through an intermediary (the FTI agency) but nothing to complain about, everything was well organized.

Help, flee departing scam!!!!

I'm still waiting for my refund SCAM THIEVES I'M NOT GONNA LET GO

Worse company ever, they have the worst customer service and while the company you booked with are willing to help, last minute won’t you will lose your money if any simple issue. Buy the extra price with others, beware companies like Bravofly works under it.

I was suspicious at first because of how cheap the trip seemed but in the end the highest expectations were met!

Gave a wrong email address to be able to check in for our flight, we had to struggle for hours via chat to finally get someone to find a solution a few hours before takeoff. I will no longer go through them to book a flight.

(Translated by Google) Where to start ? Interlocutors who speak another language? Deplorable service? I made a typo in a name, I realized it on the day of the reservation (June 15), I made an email + phone call, 15 days later, 6 calls later, always nothing, and 24 hours before taking the flight, they send me an email telling me that my modification has been taken into account, ahaha but my registration is false, it's way too late ... I called her , gives a rant and I get an email telling me that the chosen airline does not offer a name change ?? So they charge me 30 € for nothing? Flee but farnnn FARNNNNNN (Original) Par ou commencer ? Des interlocuteurs qui parlent une autre langue ? Un service déplorable ? J'ai fais une faute de frappe dans un nom, je m'en suis rendu compte le jour de la réservation (15 juin), j'ai fais un mail + appel téléphonique, 15 jours plus tard, 6 appels plus tard, toujours rien, et 24h avant de prendre le vol, on m'envoi un mail en me disant que ma modification à bien été prise en compte, ahaha mais mon enregistrement est faux, c'est bien trop tard... Je l'ai appelle, pousse un coup de gueule et je reçois un mail m'indiquant que la compagnie aérienne choisie ne propose pas de modification de nom ?? Donc on me facture 30€ pour rien ? Fuyez mais loinnnn LOINNNNNN

Review Written in June2020 Updating on this portal: ABSOLUTELY CATASTROPHIC service. I have not addressed such disastrous service till date. I Have booked a journey to Poland and it got cancelled by airline. Its been 3 days, No one from lastminute contacted me for refund or reschedule. To get refund/reschedule flight when I AM trying to call the customer service since 3 days, no one replies.!!! The contact number given in the invoice does not work nor does the contact number that google shows work. Why should I waste my time and money for the problem that is caused by lastminute ???!! Waste of money, waste of time and hell lot of frustration. It wonders me how some people make living out of frustration of innocents. This is so not done Lastminute!! Today:(Oct 2020) : After 2 and half months of repeated repayment requests, today (I repeat, after 2 and half months) after cancellation of flight, the agent tells me that this is my first request. I mean how low will you fall Lastminute. Shame Indeed!

(Translated by Google) It is not possible to get a refund for a ticket that the company has canceled, after six months of waiting. TO FLEE !!!! (Original) Pas possible de se faire rembourser un billet que la compagnie a annulé, après six mois d'attente. A FUIR !!!!

I suggest renaming the company last to refund.com ... Bookings status : Norwegian refunded Tix refunded Last minute : 1st booking not refunded 2nd booking not refunded 0 status update regarding the refunds Update : real thieves they steal money from refunds (30€ management fee) which management ?? They never respond to calls neither emails !! And they will initiate the refund request to the compagnies 2 months later !

Disgusting

vrai ARNQUE! j'attends mon remboursement depuis 9 mois

(Translated by Google) waiting for my hotel refund booked through their site, they must cancel the hotel and refund it to me as promised in their first email this refund never happened. No response for more than six months (Original) en attente de mon remboursement d'hôtel réservée via leur site ,ils devez annuler l'hôtel et me le rembourser comme promis dans leur premier mail ce remboursement n'est jamais arrivé. Aucune reponse depuis plus de six mois

Les avis se ressemblent tous hélas et le mien vient confirmer qu'il ne faut pas passer par ce voyagiste qui est MALHONNÊTE! Mes billets ont été annulés en juin 2020 en raison de la situation sanitaire actuelle et depuis, donc 8 mois après, je n'ai pas réussi à les joindre. La méthode est bien rodée car ils ont une politique de SAV inexistante, pas de service client ceci, pour décourager les personnes. Donc la procédure est la suivante : leur envoyer une LR avec AR et les mettre en demeure de rembourser sous 8 jours. En cas de non-réponse, il faut contacter le médiateur du Tourisme et Voyage sur le site servicepublic.fr

(Translated by Google) A room at "€ 376 for two nights" with the reduction of "-30%" in reality the price is at € 298, which is the normal hotel price. A big scam (Original) Une chambre à « 376€ pour deux nuits» avec la réduction de « -30% » en réalité le prix est à 298€, c’est-à-dire le prix normal de l’hôtel. Une grosse arnaque

(Translated by Google) to Flee !!!!! We booked a flight on 01/28/2020 to go to Miami this summer in July. Our flight was canceled for health reasons on 07/10. In order to know the terms of refunds we contacted them immediately. The person confirms that we will be reimbursed in full no later than 2 months after the cancellation notification (therefore September 10). If in doubt, we called them on 09/04 because we still had not had the refund and the surprise a certain Emma confirms to me that they have received a refund from the airline company and that the refund will be made in the coming days . I call them back on the 10th because still nothing and now a Sahra tells me that the reimbursement takes time because the company has not reimbursed and that we must be patient. Following my last call on 09/14 my interlocutor Karim told me that he would find out how to speed up the reimbursement by asking his superiors and that he would come back to me within 1 week. I kindly offered him to hand over his manager and he obviously refused. To this day I am still awaiting my reimbursement in the amount of € 3,200 !!!! One piece of advice, avoid. !!!! (Original) à Fuire!!!!! Nous avons réservé un vol le 28/01/2020 pour partir à Miami cet été en juillet. Notre vol a été annulé pour raisons sanitaires le 10/07. Afin de connaitre les modalités de remboursements nous les avons contacté immédiatement. La personne nous confirme que nous seront remboursés intégralement au plus tard 2 mois après la notification d'annulation (donc le 10 septembre). Dans le doute nous les avons appelés le 04/09 car nous avions toujours pas eu le remboursemment et la surprise une certaine Emma me confirme qu'ils ont reçu un remboursement de la compagnie aérienne et que le remboursement va se faire dans les jours qui viennent. je les rappelle le 10 car toujours rien et maintenant une Sahra me stipule que le remboursement prend du temps car la compagnie n'a pas remboursé et qu'il faut être patient. Suite à mon dernier appel le 14/09 mon interlocuteur Karim me dit qu'il va se renseigner pour faire accélérer le remboursement en demandant à sa hiérarchie et qu'il reviendrait vers moi d'ici 1 semaine. je lui ai proposer gentiment de me passer son responsable et il a évidement refusé. A ce jour je suis toujours dans l'attente de mon remboursement d'un montant de 3200€!!!! Un seul conseil fuyez.!!!!

A fuir !!! Un service client délocalisé et qui ne fait que répéter la même chose !

Les "anti-remboursement". Mauvaise foi, malhonneteté et vol !! En raison du Covid19, mon vol à destination de Lisbonne en mai 2020 a été annulé (avions cloués au sol), j'ai eu un avoir de lastminute mais quand j'ai réservé à nouveau en octobre pour repartir, impossible de rentrer le code de l'avoir sur le site. J'ai donc du payer mon vol plein tarif. Depuis, je demande le remboursement de cet avoir puisque je n'ai pas pu l'utiliser et que je n'ai plus confiance en ce site avec cette triste expérience. Impossible d'avoir gain de cause. Il s'agit quand même de la modique somme de 598.88 €. Que vont-ils en faire ? La garder serait du vol. Je viens de signaler leurs agissements sur signalgouv.fr et je continue mes démarches auprès de mtv.travel. entre autres. Lamentable entreprise

(Translated by Google) Avoid ... no serious no customer service (Original) A fuir...aucun sérieux aucun service client

(Translated by Google) Following my reservation on the last minute.com website of APRIL 2020 !!!!!, I have to date ALWAYS not received my refund from them, (while easy jet made the refund at Last minute in JULY 2020 !!!!) The company cannot be reached by telephone or by any other means of communication, a scandal is inadmissible !!!!! EMERALDS Léopoldine (Original) Suite à ma réservation sur le site last minute.com d'AVRIL 2020 !!!!!, je n'ai à ce jour TOUJOURS pas reçu mon remboursement de leur part, (alors qu'easy jet a effectué le remboursement à Last minute en JUILLET 2020 !!!!) La compagnie est injoignable ni par téléphone ni par quelconque autres moyens de communication, c'est inadmissible un scandale !!!!! EMERAUX Léopoldine

(Translated by Google) I'm waiting for my refund for a flight cancellation ... I fear the worst! (Original) J’attends mon remboursement pour une annulation de vol … je crains le pire !

(Translated by Google) Oblige to put a star to write my review🤮 In March the companies cancel our trip due to covid. lastminute offers me a refund or a credit note, I have accepted a credit note which is to be reviewed and goodbye. Since more of its no more pictures cannot be reached on the phone not responding to emails. Surcharge number. The only time I got them on the phone they hung up on me and said I should be patient as they were overbooked. No respect for their customers AVOID LASTMINUTE IF YOU WANT TO TRAVEL EASILY. (Original) Obliger de mettre une étoile pour écrire mon avis🤮 Au mois de mars les compagnies annulent notre voyage pour cause de covid. lastminute me propose un remboursement ou un avoir, j'ai accepté un avoir qui est à voir à revoir et aurevoir. Depuis plus de son plus d'images impossible de les joindre au téléphone ne répondent pas aux email. Numéro surtaxé. La seule fois où je les ai eu au téléphone ils m'ont raccroché au nez en disant que je devrais être patient qu ils était surbooké. Aucun respect pour leurs clients FUYEZ LASTMINUTE SI VOUS VOULEZ VOYAGEZ TRANQUILLEMENT.

(Translated by Google) Help !!! Agency to flee !!! Unable to reach them by phone. Still waiting for my refund since April 2020. I'm desperate and don't know what to do! In any case, I take my hat off to you for this great organized scam! Well Done !!! (Original) Au secours !!! Agence à fuir!!! Impossible de les joindre par téléphone. Toujours en attente de mon remboursement depuis avril 2020. Je suis désespérée et ne sais plus quoi faire! En tous cas, je vous tire mon chapeau pour cette belle arnaque organisée! Well Done !!!

(Translated by Google) flight canceled, two months of process and still no refund !!! given the quality of service from this seller, I think they will not survive for long !!! run away from LASTMINUTE.COM (Original) vol annulé , deux mois de démarche et toujours pas de remboursement !!! au vu de la qualité de service de ce vendeur, je pense qu'ils ne vont pas survivre longtemps !!! fuyiez LASTMINUTE.COM

(Translated by Google) It's a ghost place No Lasminute It is a non-recommendable agency Unassigned telephone numbers .............. (Original) C est un lieu fantôme Pas de Lasminute C est une agence non recommandable Numéros de téléphone non attribués..............

(Translated by Google) SCANDAL! After 20min to have a correspondent I ask if the number is chargeable (it is not indicated during the call BUT accustomed to scammers I ask) the gentleman says yes, I tell him that I am in trouble at the airport with a canceled flight and asks for a free number (yes the call will surely last a long time), he asks me to wait, I ask him to hurry because I pay he hangs up on me. The customer is therefore abandoned all over the world in airports! ZERO (Original) UN SCANDALE! Après 20min pour avoir un correspondant je demande si le numéro est payant (ce n'est pas indiqué lors de l'appel MAIS habituée aux arnaqueurs je questionne) le monsieur me dit oui, je lui indique que je suis dans le pétrin à l'aéroport avec un vol annulé et demande un numéro gratuit (oui l'appel va sûrement durer bien longtemps), il me demande de patienter, je lui demande de se presser car je paie il me raccroche au nez. Le client est donc abandonné aux 4 coins du monde dans des aéroports! ZERO

(Translated by Google) Scammers (Original) Des arnaqueurs

(Translated by Google) What a disaster, a scam, I did not stay lying at the Fuerteventura airport, because I bought tickets in another company, these Lumbreras had sold me a flight that did not leave anywhere and according to what the flight company told me it was suspended for a month , and lastminute sold me a trip that didn't exist, some scoundrels. (Original) Menudo desastre, una estafa, no me quedé tirado en el aeropuerto de Fuerteventura, porque compre billetes en otra compañia, estos Lumbreras me habían vendido un vuelo q no salía en ningún sitio y según me dijo la compañia de vuelo estaba suspendido desde hace un mes, y lastminute me vendió un viaje que no existía, unos sinvergüenzas.

lastminute.com sold me a ticket on a flight in March last but I was unable to fly because of the pandemic. They wrote to me and told me they would ask the carrier to give them back my fares and they would reimburse me. I waited several months and tried to contact lastminute.com by email to get feedback and that’s where problems started. The person who responded said I had contacted the wrong department but when I asked for the contact details of the correct department, I received no reply. I have tried several times and simply hit a brick wall. The only telephone number on their website rings and rings but no one picks up. It is now over 20 months and lastminute.com have not had the courtesy to at least get in touch with me to offer an explanation and the refund they promised. The carrier says I did not buy the ticket directly from them, so I have to ask lastminute.com. It is a poor way to run a business if you make it impossible for your customers to contact you to make enquiries or complaints. Every good business knows that complaints are a healthy way to improve service. Any business that ignores this is doomed. I would advise anyone intending doing business with lastminute.com to think carefully before parting with their hard-earned cash. The amount you save going through them is not worth it if your flight gets cancelled through no fault of your own. This is one time when you are better off dealing directly with the carrier. It may cost a little more but you can avoid the anguish I have gone through. I would give lastminute.com a rating of zero if this option was available. If you have had a similar experience, do make your voice heard.

Flawless !!!